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Business Profile

Fitness Center

Pivotal Fitness

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    01/07/2025

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I am not liable for this debt with Pivotal Fitness LLC.I do not have a contract with ****** and ********** they did not provide me with the original contract as requested

    Business response

    01/06/2025

    We will treat this as a formal dispute and reach out to the original creditor, Pivotal Fitness LLC. We will send the response to your address: ** ***** ** *** *, Charleston, SC 29401.

    Customer response

    01/06/2025


    Complaint: ********

    I am rejecting this response because:

     I demand ****** and ********** remove this claim from my credit report with the credit bureau. I never had a signed contract with ****** and ********** 



    Sincerely,

    ***** *******

    Customer response

    01/07/2025

    Pivotal Fitness closed for business on Wentworth st Charleston South Carolina 29401.This gym is no longer open I had no way or reason to contact them.This is the original letter contacting ****** and ********** 

  • Initial Complaint

    09/13/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Pivotal fitness has a charge on my credit report that I didn't pay them for a membership. When I never had a membership with them. ********** **** *****

  • Initial Complaint

    01/26/2024

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I signed up for what I thought was going to be a trial membership at a gym and was informed later that the paper I signed tied me into a 12 month contract. This gym is in the opposite direction and not close to my work and so I decided that it wasn’t going to work out for me. When I tried to cancel, they said there was nothing I could do and that I was locked in. I also called their corporate office and received the same information saying that I signed the paper so that I was locked in for 12 months. I was told upon signing that it was a 12 month contract that I could not get out of. I thought that I could cancel anytime. I don’t think it’s fair that I have to pay for something for 12 months that I will never use.. I think it’s really sad that gyms get away with trapping people in membership contracts. I would like help in getting this membership canceled.

  • Initial Complaint

    09/19/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Called over 2 months ago to cancel my membership and never recieved a call back. Now I owe more money even though I requested the cancellation months ago. You cant reach their billing department services to contest the fees as they use a 3rd party service.

  • Initial Complaint

    09/08/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    Pivotal Fitness is trying to collect late fees on am account that my father opened for me years ago when I was 12-14 years old. I wasn't even old enough to sign up without parental permission, or attend the gym on my own. It is ridiculous to make me responsible for something that I wasn't responsible enough to do myself.

  • Initial Complaint

    03/21/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I had a membership at the Taylors Pivotal Fitness. I moved about 45 minutes aways from the area. When I called to cancel my membership, because I had moved, the man told me it would be taken care of because of miles. I then had a woman call me over and over to tell me I was pass due on payments. I communicated to her that I canceled my membership. She said I still needed to give a card number. I will not pay what she asked simply because I did not use the gym and could not use the gym because of how far I am.

  • Initial Complaint

    01/17/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I reached out to pivotal fitness to cancel my membership as I moved out of state. I was directed to peak payments where I submitted my application for cancellation. They asked for a reason as to why I was canceling to which I responded that I moved out of state. I received no response from them after that. My contract was set to expire October 11, 2022. I have been continuously charged every month since.

  • Initial Complaint

    01/09/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    In August of 2022 the gym changed locations and took away access to space and equipment that was previously included in the membership fees. When it was time to renew my membership at the end of September, the manager Nate approached me. I informed him that I would not be renewing because I no longer had access to the part of the gym and the equipment that I had been using the past two years. He asked what it would take to have me say, I told him access to the new "Forge" room which is where they moved the equipment that members no longer had access to. I gave him an idea of allowing paying members to have a key fob that gave them access to that training room. He said he would ask the owners and get back to me. A few days later he said they were on board and it had been approved. From there I agreed to renew my contract with them for 18 months at an increased price (my previous membership cost $140 for 13 months and the new membership went up to $780 for 18 months) to have access to the room. The month of October went by and no access to the room came to light. I asked Nate about it, he promised November 1st. On January 3rd, there was still no access. No one reached out to me to let me know that access to that room was never going to happen and no one offered to refund me the money. I reached out to Nate via email and was told he would call me and he never did, I sent another email requesting a refund or further action would be taken, still no refund or confirmation of refund.

  • Initial Complaint

    08/10/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I signed up for a two year membership with Pivotal Fitness in the summer of 2019. In May of 2020 I canceled my membership with Pivotal Fitness due to Covid virus risk. I have a signed release from them regarding this. The credit card that was used to pay for monthly fees was my wife's and after confirming it was not being charged by Pivotal Fitness I stopped checking. However, in review of our Amex account I see that Pivotal Fitness started charging our credit card again shortly after this and have continued to charge a monthly fee until today! I have not been in the gym since 2020 yet they charged me monthly fees this entire time without giving me notice! I left many messages with the company but no one responded. I was forced to put a block of our card regarding the charge. Then, finally I got a response from them requesting payment. I explained the situation to them and they said they the person who signed the release from contract was no longer with the company and that release I have from Pivotal was not valid. I asked why they continued to charge me even after the two year contract had expired and they told me that the membership goes month to month after the contract expires. I have checked emails and mail and find no notice that my membership had expired or notice that it would be continued to be charged at the same rate (or any rate) month to month. I sent them a letter to cancel my member ship and was told I would have to pay the months ahead of August and September until I could cancel. I have been ripped off for over $1000 dollars and am very upset. I am a doctor and have actually recommended patient to the gym in the past. I didn't know what a scam operation they are running, but I will make it know to the community

    Business response

    08/24/2022

    Business Response /* (1000, 5, 2022/08/10) */ please have member submit cancelation form that he would of been provided as well as any communication to show proof of cancelation and we wmould be happy to assist Consumer Response /* (3000, 7, 2022/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have submitted a copy of the agreement to the the gym but have received no response from them. I get daily notifications both by email and phone for payment and the payment amount increases for some reason each day. I want to file a formal complaint with a local source and perhaps contact the local news regarding this fraud. Should I contact my attorney as well? Business Response /* (4000, 9, 2022/08/15) */ In members response they have supplied the requested form per their contract for cancelation. If they can not provide this information I'm unable to refund. The only thing I can do in this case to send them to ************* for them to formally submit a cancelation via a ticket for proof purposes but member would be responsible for past due fees. I'd be happy to waive the late charges if member agrees to payment.

  • Initial Complaint

    07/27/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I reached out to pivotal to cancel my membership. I was instructed to contact PeakPayments to do so. After reviewing the cancellation terms, I contacted Peak Payments to cancel my contract. I have the email from Peak stating when my membership would effectively end, and when my last charge would be. I have been billed for 2 months after that last charge, with more to come I assume. I contacted PeakPayments and spoke for over an hour. The last charge they have for me is the correct final charge, meaning I must be getting charged directly by Pivotal, although I am no longer a member. I have called each location over a dozen times with no answer, and all of the voicemail inboxes are full. I have reached out to one of the social media accounts with no response. Absolutely terrible practice of business.

    Business response

    08/05/2022

    Business Response /* (1000, 5, 2022/07/27) */ My response to this would be is this member paying for an additional person to work out? That would be the only reason they would still be charged

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BBB Rating & Accreditation

D-

This business is not BBB Accredited

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Years in Business: 21

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1401 Sam Rittenberg Blvd

Charleston, SC 29407-5031

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(843) 571-5858

Customer Complaints Summary

11 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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