Complaints

This profile includes complaints for Crescent Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crescent Homes

  572 Savannah Hwy Charleston, SC 29407-7210

• 

  Crescent Homes

  1510 N Highway 17 Mt Pleasant, SC 29464-3307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Customer Service Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oir home was built by Crescent Hones, now owned by Dream Finder Homes, in 2021. On August 30, 2024, we noticed a small circle of water pooling in the ceiling of our master bedroom. It quickly became a steady drip and spreading across the dry wall ceiling. We tried to contact our builder and put an electronic warranty claim into the system. Without being able to contact anyone directly, we needed an immediate resolution and called a plumber. We eventually reached a project manager of Crescent/Dream Finder Homes, Tom Sergent, who informed us that he could not get to our home that day. I advised that we had to address this issue immediatekt as it now sorrad across 3/4 of the length and into the middke of the width of the room. We called a plumber . Belle plumbimg cut open the ceiling and determined that there was a nail driven through a water line during construction. When the nail rusted over time and broke, the seal gave way and we had a steady stream of water dripping through the ceiling dry wall. We paid $536.60 to have it repaired by Belle Plumbing. After additional phone calls and photos and the pipe and rusted nail being shown to Dream Finder Homes, they eventually admitted they were responsible and made the appropriate repairs to remove the damaged dry wall and repair and restore and paint ceiling and crown molding. Just for the record and to demonstrate their ethics, it was not an easy process and was drawn out while they negotiated blame/responsibility with the trim contractor and all repairs took longer than they should leaving us in a mess. We have asked to be reimbursed by Dream Finder Homes for the expense of the plumber. We were told in September by Mr. Sergent that it was "above his pay grade". He has not responded to subsequent inquiries made by phone and then by text on 10/10, 11/2, 11/23 and 12/9. We are requesting assistance from the BBB in obtaining reimbursement of $536.60 paid to Belle Plumbing.

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from Crescent Homes in December 2022. Our warranty extended until December 2023. Aside from the 30+ items we have had to address with Crescent homes, the one item that has been extremely difficult to work with Crescent Homes is our lawn issue. I submitted a 2-10 warranty claim about improper grading and drainage on our lawn on August 24, 2023. I did not receive any communication or answer about this issue until April 12, 2024 despite having over 10 e-mails asking about the status of this item between Tim Sergent with no response or deflecting answers. I was then told 8 months later that "the grading of the lawn is not covered more than 10 ft away from home" and I was also told that the lawn company that came out and looked lasered the yard to check for grading and that the grading was OK but that was a lie because I checked the cameras and that did not happen. When I asked for the report of the grading, I got no response from Wes Hillands. I had another lawn company come and test the grass and did not show signs of infestation of any intrusive bugs in the large dead area and they told me that the dead grass is from the lawn holding water. I don't understand how we can pay 1.4 million dollars and have improper grading/drainage installed and they do not address or fix this? Our grass is completely dead on the from of the lawn and Crescent Homes refuses to fix THERE mistake. I would like them to resolve this issue as I do not feel I should be responsible to correct something they improperly installed.

• Initial Complaint

  Date:03/28/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello guys. This is just to make everyone aware of Crescent Builder/who are now Dream Finders Homes.This company is a fraud and deceiving. We signed contracts back in July 2023, and their sales manager said that they would deliver homes by March/April 2024. Initially, we were told that once we sign the contract, they go apply for permits to build the homes, which takes 45 days. However, in October 2023, we were told that sewer/water connections were tied up, and now they have to apply for plat recording with the city. This means basically subdividing the lot they already sold us. The 45-day window kept dragging, and we were told it was the city's fault. After being pushed to May, they came back stating that the city had asked for additional things to be done, and now they have to redo what has already been done.Now, in Feb 2024, we were told that they are sorry. The city of La Vergne has that much leverage over them. I called the city myself to see what was going on, and, to my no surprise, the city said it wasn't their fault and that the delay was from the developer, who was well aware of what needed to be done in order to get the final approval.Now the builder has made no guarantees that they will break ground to deliver, but instead, they said if they break ground in March, homes will be delivered maybe end of July/June, and it is worth the wait. What is wrong with waiting approximately 4.5 months? Which now they didn't even break grounds in March. What they do is intentionally provide false information to secure a false.I asked to be given my $12K earnest money back, but I was told that I signed a contract and didn't grasp it and didn't understand it.According to their contract, they stated they are pre-selling lots prior to authorization to permit homes, which is a vague sentence because it was understood at the time that it referred to permits to start building, which per communication was only 45 days.Please beware of these people. Anyone who is interested

  Business Response

  Date: 04/01/2024

  This Purchaser executed a purchase contract in August 2023.  The contract contained in a separate addendum notification that as a pre-sale / pre-construction contract the delivery timeline would remain subjective and that any estimates of completion were strictly estimates and remained subject to change.  The expected timeline to receive final recorded plat was delayed but our team provided updates on progress after contract that continue currently.  Upon receipt of final recorded plat and addresses, building permits were promptly requested and have been issued.   The purchaser may elect to cancel the contract but in accordance with our contract terms would not be eligible to receive a return of earnest money deposit.   

  Customer Answer

  Date: 04/02/2024

  I am rejecting this response because this means I could be in a waiting period for over two years and they haven't build. I know what I signed for and I see the addendum. However, that isn't what their sales manager say to sell. They promise a certain time and no only that. Your sales manager didn't disclose that you were trying to get approval for the plat until October 2023, which is after I signed. I have all the communications shown exactly what I was told. I know I can terminate the contract if I wish, but I don't wish for you to have $12,000 easy money in your pocket. If you have things written in your contract that you should consider practicing better business where your team explains all of that to the customer, before you get them to sign for a contract. Not only that you delayed a months or so but now we are promised to received the homes in AUGUST with a chance of delay again DUE TO THE CITY OF LA VERGNE CODES. I have tried in all ways to resolve this and have CRESCENT liable for what the marketed and didn't deliver, but you continue to show UN-PROFESSIONALISM the worst customer service and absolutely deceiving. 
  
  Sincerely,
  Sese A******

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nov. 2022 we went under contract with Crescent Homes 20K down, and with the impression of starting the build process in January 2023. Build did not Start until Late May 2023. Right after signing with Crescent the Sales agent quit. Didn't say why (but later found out) that they were not going to sell for a couple months due to issues with the county and the builder and permits. Which was not discussed once we signed nor while we were talking and setting plans. We got pre-approved for a loan with their mortgage company, which expired Feb. 12th 2023. Also Mortgage broker quits too. WE asked our realtor to cancel contract numerous times and our money back but Sales manager refused and said money is final. This was repeated over and over with the delay of the build. Nothing was built during this process. May 2023 comes, and things get rolling. Again we didn't get pre-approved before building. They start building the home and come to finish near Oct. 2023. A week before closing, we get denied the loan, we switch lenders and make a huge effort following instructions to the "T" to get approved but do not get approved. Contracts states if we cannot get approval we can get money back. We ask for our money back and are denied but offered to build again in the same neighborhood with our money forward to the new house. I gained legal counsel and stated that in the email and they cancelled all our deals and said they are keeping our money. I had my lawyer send over a couple demand letters about the issues in the contract and stating we wanted our money back. Crescent Homes refused to answer the demand letter nor talk to my lawyer. This whole process has gone too long, we did our honest best to get into this home but they refuse to see that. We are now looking at what we can do in arbitration through legal counsel. The sales Manager in Macintosh (Duncan, SC) is not friendly. I would like this issue resolved (our money back). I have a copy of all emails but it wouldn't upload

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home from Crescent Homes CHS, LLC on October 21, 2022. The purchase included a One Year Workmanship/Two Year Systems/Ten Year Structural Warranty held by 2-10 Home Buyers Warranty (HMB). I reported 7 service requests online via 2-10 HMB on January 16, 2023. When none were addressed by March 1 I contacted HMB via email and was told they would notify the builder. I later learned from HMB that Crescent had closed the service requests as "completed". I called HMB again on June 8 and was told again they would notify the builder. In September, I filed a service request for a sagging front porch frame. Tim Sergent (Crescent Homes Warranty Manager) came to my home on September 19 to inspect the issue and the 7 other issues I reported in January. He said he would have the 8 items addressed. By October 17, 2 items have been addressed. I have made repeated attempts to reach Crescent Homes regarding remaining repairs. My last attempt was by phone on November 6, I was given the email address for Wesley Hilands, the Division Warranty Manager (and Area Construction Manager). As of today, there has been no response to my email. My One Year Workmanship Warranty expired on October 21, 2023 but I understand Crescent is still obligated to address my earlier service requests. From speaking with my neighbors, what I have experienced with Crescent is not unusual. They are known in our community for low integrity and terrible customer service.

  Business Response

  Date: 11/20/2023

  Crescent Homes acknowledges that the customer has submitted specific items for warranty consideration. The customer was notified of which items are warrantable and which items are not. Items were deemed warrantable will be addressed by our team. The area manager has emailed the homeowner to start communication on the items they state aren't complete.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted our one year warranty in march 2022, months went by with no contact. Tim Sergent is in charge of warranty repairs for this company. He was going to illegal close my account out without contacting me and attempted to do this with many people who built a home. Staying home owners were unreachable. I finally found out and repairs were supposed to be done June 2022. The workers were scheduled to come never showed up all of 2022. Tim again tried to close my account out with nothing being repaired. Tim reached out in January 2023 to tell me my floors were no longer in stock to order, they were supposed to provide flooring samples for me and never did, but magically found my flooring. The people randomly showed up at my house and Tim never showed up. Crescent homes in breech of contract, multiple things are still waiting to be addressed and it is now July 2023.

  Business Response

  Date: 07/27/2023

  The customer's complaint is not without merit, as it seems there has been a breakdown in communication. Illustrating this seriousness, our Division Warranty Manager will be touching base with this homeowner. Crescent Homes is confident that we will be able to finalize anything that was deemed warrantable by 2-10. 

  Business Response

  Date: 09/14/2023

  Crescent Homes has successfully repaired items that were brought to our attn as unfinished.

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is what paying half a million to Crescent gets you. Issues listed below as found by third party for our one year warranty inspection. When attempting to get these issues resolved, we were told to use a sub-contracted service "3-10 Warranty" that Crescent uses to intentionally skirt fixing anything. Issues found: * improper upstairs shower installation caused water damage and mold to downstairs ceiling - just now seeing extent of this damage (June 2023). * Exterior siding paint not complete - areas on home that have yet to be painted for proper water-proofing * Gaps found between trim at multiple locations which can cause water seepage issues. * Loose fascia wrap where water intrusion can occur * Weather striping - several areas in side home where daylight can be seen around exterior doors. * Driveway - large cracks - lifted and damaged portions in driveway that are trip hazards. * Gutter Downspouts - downspouts should drain at least 5 ft away from dwelling to prevent water seepage * Walls are bowed and twisted in multiple locations in the home. Damage behind wall covering cannot be seen. Further evaluation is needed. * Laundry wash sink is not secured to the wall. * Gas pipe - sediment trap is not installed to prevent debris from entering the unit. * Grounding rod could not be found - is home properly grounded? * AC conduit is not secured to structure to prevent being pulled loose or damaged. * Loose light fixtures on porches is safety concern. Needs to be secure properly. * Cabinet damaged in kitchen from improper hardware installation

  Business Response

  Date: 06/23/2023

  Crescent Homes is unaware of any of these issues. Per the contract (21-attached), the homeowner must submit all items to 2-10 Warranty in order to request service. We are unsure as to why the homeowner submitted this list to BBB. Crescent stands behind their product and will gladly address any items that are warrantable.

  "Warranty Requests under the Limited Warranty. Requests for warranty service from Seller under the Limited Warranty must
  be submitted electronically through the Crescent Homes website www.crescenthomes.net. Verbal requests to Seller’s staff are not
  acceptable as a request for warranty service. Other requests for warranty service under the Program must be made in accordance
  with the 2-10 HBW Warranty Program requirements."

  Customer Answer

  Date: 06/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Crescent and 2-10 Warranty was notified. Crescent still has the obligation of fixing issues and not solely dismissing them with a third party that they contracted.
  
  Attached is the initial email sent to Crescent on Oct 13, 2022 (before our convenient one year cut off of "warranty").

  
  Sincerely,
  
  Paul B******

  Business Response

  Date: 06/30/2023

  Crescent is not the warranty administrator and sending something to a Crescent employee does not open a warranty request. What the homeowner is stating is exactly why it is written in the contract that the homeowners must submit their items to 2-10 HBW. The process is that the homeowner submits their warranty to 2-10, 2-10 sends the homeowner and builder what the warranty standards are, then Crescent can meet with the homeowner to discuss the list. This is to protect the homeowner and builder. Since the homeowner never submitted this inspection to 2-10, Crescent was never sent any standards. To this day, the homeowner still hasn't submitted the list. Once they submit it, Crescent would be more than happy to look at.

  Customer Answer

  Date: 07/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  

  Passing major construction issues off to a third party warranty service hardly represents what a legitimate building company would do. 

  
  Sincerely,
  Paul B******

• Initial Complaint

  Date:06/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted two warranty requests regarding sections of my yard with dead sod and both have been denied. When my house was built and the sod was laid in Dec/Jan the grass was dormant and when I moved in on 2/28/23 and the grass was still dormant. So therefore when I completed my walk through prior to closing I was not able to know if the grass was dead or not. Now that we are in June and the grass is greening up I have noticed several large sections where the grass is dead. I had the landscaper (Finley's Landscaping) who installed the grass for this neighborhood come out and he said the grass never took and is dead and will not grow. He also mentioned that when they installed the sod the grass was dormant and it was not properly watered after the sod was laid and he was already in the neighborhood replacing another home's dead sod. I made contact with my contact from Crescent (Garrett) that I did the final walk through with and he said that it shouldn't be a probably to get those sections replaced since it has also had to be done for a couple other houses in my community. He told me to file the claim and someone from Crescent would be in contact with me. Well I filed the claim and now he just blows me off and says this is not his department and claims not to have a contact number for the office. We paid a lot of money for this house and to have dead sections of sod in my yard with no fault of my own is a bad representation of my neighborhood and CRESCENT!!

  Business Response

  Date: 06/15/2023

  Homeowner burnt with fire juvenile sod that was not rooted in yet due to sod being laid in the winter. During the 1st year you cannot do anything to lawn other than fertilize. 

  Customer Answer

  Date: 06/15/2023

  Complaint: ********
  
  I am rejecting this response because:

  What does burnt with juvenile sod even mean? There has yet been a representative come to my house or call me to discuss this situation so I am not sure how someone could say "burnt with juvenile sod". I have not applied anything to my yard since I have moved that would cause this issue so therefore I am rejecting this response as it is not my fault. 

  I can be contacted directly at ************. 

  Sincerely,
  R***** W***

  Business Response

  Date: 06/21/2023

  Crescent Homes does not warranty landscaping after closing per Contract with Buyer 

• Initial Complaint

  Date:04/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I built a home with Crescent Homes in Spring Hill, TN. We signed the contract for our home in March of 2021 and closed in August of 2021. We submitted our 1-year warranty items in August of 2022 through the 2-10 Home Buyers Warranty. It is now April of 2023 and we still have not had our 1-year warranty items resolved. We still have blue tape up in our house for items that have not been addressed. We have had siding and trim taken off the side of our garage and left for months with no indication that anyone is coming back to finish the job. We feel we have been very patient, but are starting to get extremely frustrated. We have reached out to Tommy, the warranty manager, very nicely many times, and either get no response, or get a short response that he will work on scheduling someone to come out. That usually ends up with nothing happening. We have talked to several others in the neighborhood, not one of whom has had a good experience getting warranty items taken care of nor good experiences with Tommy. We tried reaching out to a contact at the model home for this community, who pointed us back to Tommy. After respectfully explaining our situation and asking if there was anyone else who would be able to help us, we were met with silence. I am hoping this will at least get the attention of someone at Crescent Homes who can help us resolve our remaining 1-year warranty items.

  Business Response

  Date: 04/21/2023

  A member of Crescent management has reached out to the homeowners. We will be coordinating these repairs with homeowners and trades alike to have these completed in the next two weeks. 

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The builder for our home has yet to complete items from our walkthrough and inspection for a home that we bought over a year ago. Some items were put into a 2 week walkthrough that the builder then moved to a warranty punch list as the project manager was getting ready to move to another job and wanted to get paid out. That was on April 29, 2022. We were then passed between multiple new project managers who kept saying it was being worked on. There were new items added to the punch list as the months went on that were also supposed to be worked on. I have attached text message conversations and documents as it pertains. We are now being told that we “ signed off” on the two week list and the other items were not properly filed as a warrant issue so they are no longer going to resolve them since we are past our 1 year period.

  Business Response

  Date: 03/30/2023

    Warranty tech with Crescent Homes reaching back out to homeowner today. It appears that Crescent Homes had closed homeowners list out in our system inadvertently, and we are now aware with homeowners provided documentation that there are two items left on the list that need to be taken care of. Warranty tech is getting both of these items scheduled out to the trades today. Will communicate with homeowner throughout the process until both of these items have been completed. Thank you.