Complaints

This profile includes complaints for Crescent Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crescent Homes

  572 Savannah Hwy Charleston, SC 29407-7210

• 

  Crescent Homes

  1510 N Highway 17 Mt Pleasant, SC 29464-3307

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crescent was supposed to finish the warranty repairs on our home after the fourth of July 2022. The repairs are from a crack in the foundation by the front porch, cracks in the tile in the master bedroom caused by the concrete slab moving and cracking four tiles. Chips in the kids bathroom counter top. The cracks were noted during our closing walk through, and Crescent advised they would repair it during are 1 year warranty walk through. The warranty manager walked through the house and advised Crescent would repair the noted items above. The warranty manager will not answer emails or text our phone calls. Last email from the warranty manager he advised the repairs would me made after the 4th of July.

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 8, 2022/09/13) */ Here is our response, Crescent Homes is still engaged with this customer to review the warranty standards. Crescent will resolve any warranty obligations that meet the standards set forth in the contract and any applicable SC State Standards. Consumer Response /* (3000, 17, 2022/09/23) */ Crescent set up an appointment today to do the repairs they agreed to complete. They were supposed to be here from 8 to 12 this morning. They did not show up.

• Initial Complaint

  Date:07/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a home in a Crescent homes community. Upon purchase we were told by other property owners that the "Coming soon" pool has been coming soon for seven years now. We have tried to communicate with a Crescent representative at our annual HOA meeting and they decided two hours prior to the meeting (at a time they set) that they would be unavailable. Not only has Crescent not added the pool they claim has been coming soon for seven years, but all progress has completely come to a halt in our neighborhood. They put in walking paths in our neighborhood, control the HOA, and have taken zero action to maintain the work they have done. Now you can hardly see the paths through all the weeds. We don't need walking paths, we all want the pool we were promised. I can assure you that our whole neighborhood would shut up and leave them alone if they provided the pool as promised. They also refuse to allow the owners to see how our funds are being used which certainly screams embezzlement or misappropriation of our funds. The second photo I attached is where they promised the pool was going, had it clear cut when the neighborhood was established, but no action has been taken since. Absolutely not even trying to pretend like they are going to fulfill the pool coming soon with that kind of growth. Empty promises, buyers beware.

  Business Response

  Date: 08/02/2022

  Business Response /* (1000, 8, 2022/07/25) */ Crescent Homes appreciates the homeowner making us aware of their concern. The process for delivering the Amenity Center remains underway and will be completed. This homeowner has noted in her communications with the BBB, the neighborhood pool and Amenity Center for Twin Lakes is not completed at this time. This is because it cannot be built until the City of Charleston completes its administrative review and approves the plans. It is presently under review with "TRC", Technical Review Committee. Crescent Homes has retained a 3rd party consultant to obtain progress on this issue, but the city's delays have continued. Crescent shares in the frustration with the unnecessary and extraordinary delays in the city's process however Crescent Homes is not permitted to begin construction until the city permits. Crescent encourages the homeowners in Twin Lakes to urge the City to formally stamp and issue the permits that have been informally approved so that the process can move forward.

• Initial Complaint

  Date:06/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed on my new town house 1/4/22 and have had multiple issues immediately after moving in including a water leak the day I got possession of the house. This issue has been resolved. However I have had on going issues with the builder/ warranty. The complaint I am filing today is regarding the back door of my house which goes into the back yard. As of today, I have had 4 separate people out to my house to fix this issue and it is still not corrected. At one point the lock was broken where I could not unlock the door from the outs and my daughter could not open the door from the inside even though the door knob was unlocked. At that point someone came out and rebuild the same lock but it was still not correct but at least I could unlock it. Now, I can not lock my back door because if I want to get in my back door, I am unable to unlock the door knob or the dead bolt. It is extremely hard to get in tough with the builders as well as the warranty personnel representing the builder. The weather stripping on my back door is coming off. This is because the door is not level .They do no respond in a timely fashion if at all. When they do ,they do no follow through with what they say the are going to do. For example, I made arrangements today for my son to be out my house when the repair man was supposed to come. He did come and then left without telling my son whether he would be back or not. I only found out later in the day when I texted the person who came out, that he was not coming back and said that Adam could not come out until Monday. Nothing was done today to fix my door knob lock and dead bolt. They are putting band aids instead of fixing the problem. I will have to arrange for someone to come this coming Monday so they can try and repair the lock. This will be the fifth time out for this issue. Ultimately, the main issue is that the door is not level and it either needs to be replaced or leveled and rehung as being level as it causing all of these issues.

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 5, 2022/06/21) */ A Crescent Homes employee was at the house on 6/16 and was not able to fix the door handle. Issue in question is the bottom handle lock that is not working properly. Our door hardware tech was out of town last week and returned on Monday 6/20. He was en route to the house today, but was told to turn around as no one was able to be there on site at the house at that time. One of our warranty reps will be reaching out to the client on a time and date for the next two days, and we will have someone on site to either fix or replace the door handle at that time. Consumer Response /* (3000, 7, 2022/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except this response because the main problem is that the door is not hung correctly. The door knob does need to replace but all of the issues I have had with the store is because it is not level and the door either needs to be completely replaced or leveled and rehung. The door knob is only a symptom of the main problem. I will not except anything less than the door being repaired where it is level rehung or replaced ***** Business Response /* (4000, 12, 2022/06/28) */ Crescent Homes has fixed the back door lock and it is operating correctly. I have advised our warranty manager to swap out the door sweep on the bottom of the back door when he is out on site for another warranty item on 7/7. The back door is a weather tight seal so it meets NAHB requirements. All items from the BBB complaint will be finished on or before 7/7/22. Thank you Consumer Response /* (4200, 14, 2022/07/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) A door knob and deadbolt I've been fixed. The Weatherstripping is scheduled to be fixed later this week. However that is not the main problem that I have expressed. The door is not level and that issue has never been addressed. My main complaint has always been that the back door is not level. No one has ever address this Other to say that it is not bad enough to be fixed. There was never any kind of measurement or level taken in my presence when warranty people were at the house to suggest that the door is actually level. Cresent Homes is supposed to stand behind their work And they are not. They are putting Band-Aid repairs on problems with the door that our cost by the underlying issue of it not being level Business Response /* (4000, 18, 2022/07/13) */ ***Document Attached*** Crescent Homes did have trades replace the back door knob, adjusted the door sweep, adjusted the pantry doors, and addressed some flickering lights in the primary bedroom. Per our contract with 2-10, we must give our trades an opportunity to fix the issue before replacing anything, which is what Crescent has done.

• Initial Complaint

  Date:06/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I purchased a new construction home from Crescent Homes in the Wilkerson Place subdivision in early December 2021. Since closing I have been dealing with excess water in a certain part of my yard. In March 2022 I have brought the issue up to several members of the crescent home team most recently Ori Armstrong and **** ****** In April I was told that the standing water was due to a grading issue and that it would be addressed. It's 2 months later and no one is responding to my emails and the issue has not been addressed. The standing water has destroyed my grass in this area and has made accessing my backyard via that side of the house a nightmare.

  Business Response

  Date: 06/20/2022

  Business Response /* (1000, 5, 2022/06/20) */ Tried giving Mr. ******* today and left a voicemail. It was my understanding that on June 6th the grading issues in the yard were fixed by ************ Landscaping. Confirmed with the ************ rep as well that the work in question was completed as well. Once I get the call back from Mr *******, I will see what else needs to be completed. Thank you Consumer Response /* (3000, 7, 2022/06/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to ****** this morning regarding my issue and informed him that the landscaping company worked on the wrong side of the house and my issue remains untouched. Business Response /* (4000, 10, 2022/06/23) */ I have informed Mr ******* that the landscapers will be out tomorrow to correct the grading on the right side of his house. Should have a complete project by EOB tomorrow. Thanks Consumer Response /* (3000, 17, 2022/07/13) */ I just want to make it known that the issue is not resolved yet as I still have water pooling in the same spot after it rains. I have informed Crescent Homes. Business Response /* (4000, 19, 2022/07/20) */ Field Tech for the grading company is on vacation this week. He has been notified that the issue has not been fixed. Expecting repairs, weather permitting, next week. Will keep following up via text on any updates. Thanks Consumer Response /* (3000, 17, 2022/07/13) */ I just want to make it known that the issue is not resolved yet as I still have water pooling in the same spot after it rains. I have informed Crescent Homes. Business Response /* (4000, 19, 2022/07/20) */ Field Tech for the grading company is on vacation this week. He has been notified that the issue has not been fixed. Expecting repairs, weather permitting, next week. Will keep following up via text on any updates. Thanks

• Initial Complaint

  Date:06/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with Crescent Homes in April 22, 2021 for a new construction home to be built in their River Springs neighborhood with a closing date of October 2021. It is now mid-June of 2022 and they just delayed our closing again, resulting in us being 'homeless' for at least 30 days since we have to move out of our existing home. Whenever we or our realtor ask about delays, we are given the excuses of 'supply chain issues' and 'lack of manpower', However, Crescent Homes is currently building two other neighborhoods just in ************* SC. These neighborhoods both broke ground AFTER our house was started and both have many completed homes with people already living in them. Again - these houses were constructed AFTER our home was already begun. We believe that Crescent Homes is purposefully delaying our construction due to the fact that our same model house is now selling for quite a bit more than what we signed our contract for over a year ago. We have been through 5-6 different project managers and don't seem to have any consistent workers assigned to our build. It would most likely take only days to finish our home, and instead they delay it again and again, working on homes that will make Crescent more profit. We were already charged and additional $12,000 by Crescent after signing our contract, due to 'a rise in material prices'. now we are having to pay $8800 out of pocket for a home rental for 30-45 days and $237 for a storage unit. We have been more than flexible and understanding, but we are done. We want the new home completed by the end of June.

  Business Response

  Date: 06/23/2022

  Business Response /* (1000, 5, 2022/06/17) */ At the time of contract, an estimated closing date of October 2021 was provided. However, there have been many delays outside the control of Crescent Homes that has caused a longer-than-expected build time. A confirmed closing date has not been provided to the purchasers by our closing department. An official closing notice is typically provided between 14-30 days prior to closing as stated in the home purchase agreement. We are working diligently to complete the home as quickly as possible while maintaining the highest quality standards.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I only knew the problems we would encounter with the builder I would've never ever went them!! The company itself is a joke the quality of everything is the worst ever and the job is so poor looking at some things you look and think to yourself is it really adults who did this or kids?? And sure you know we come to look at the progress of the house built we come and see people working on the house who don't even speak English and they have their kids painting laying tile I've never seen anything like this when I say kids I say 10-13 year olds on a construction site laying tile and painting no one speaks English. Then you go to the office and they act like it's all normal! When it's not the worst part for us that we paid for upgrades and they never did them and won't refund us our money at all! All they said is we don't offer those upgrades anymore. So what does that have to do with me? We were offered things we picked them out and paid for everything expecting things to get done and they didn't do some of them and won't refund us money. No one answers the phones theirs no one to talk to get to the bottom of this! The lady in the office is the biggest talker of so called snake will only tell you what you want to hear but does the complete opposite and talks bad about the other buyers. I would never recommend Crescent homes builder to anyone! Our whole neighborhood has problems with their houses not just us and they don't want to do anything about it!

  Business Response

  Date: 07/21/2022

  Business Response /* (1000, 5, 2022/06/17) */ Crescent Homes appreciates the customer making us aware of their concerns. It seems that this homeowners experience was not up to par with Crescent Homes' standards. At the end of the day, we want to deliver a home that will be enjoyed for years to come. Crescent's warranty process is that all warranty issues must go through 2-10 HBW prior to Crescent setting up an appt to have those warranty requests looked at or addressed. To this day, Crescent Homes has not received any correspondence from 2-10 for this home. Crescent also understands this homeowner wants a refund for options that were unavailable at the time. Per the contract: "Seller may substitute materials or equipment that are equal to or better." This was communicated to the homeowner twice before the home closed. The Area Manager has reached out via phone on June 17th to see what he can do to assist this homeowner. Consumer Response /* (3000, 7, 2022/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thanks for the response but we were never communicated on the paint at all only were told it would be fixed but it wasn't. I came to the house and took pictures of the paint used in my house and I went to Sherwin Williams where the paint is from and asked them what kind of paint it is and formula. They looked at it and told me it was the basic builders paint that every builder in the area uses. So that means our paint was never a level 3 paint we have the same paint in our home that every other home in our neighborhood has and none of them paid for the level 3 upgrade paint. Also we added a bench to our shower that we paid for but never got because we choose frameless shower doors and a bench wasn't possible. I get that but we were never refunded for our bench at all. We asked multiple times about the bench and paint and the response was we'll take care of it and nothing never happened. We have now moved in and settled in our home so yes we don't need your painters coming back to paint when we live there now and the painters spilled paint drips all over our carpets in the house that we paid for the highest upgrade on them also and I'm left here trying to clean the paint out of them. Business Response /* (4000, 11, 2022/06/28) */ The original paint selected was not available and an alternate paint was used. The paint was Sherwin Williams Pro 400. This was the alternate given by Sherwin Williams as a substitute. This information was given to the customer at the New Home Orientation as well as communicated during the final walk through prior to closing on their home. The customer appeared willing to accept the substitution at closing and no other mention of the matter was raised by the customer until now. Consumer Response /* (4200, 13, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) We've complained about the paint since day one the house was painted and you guys kept telling us it would get fixed and it was never fixed! At closing they told us you guys substituted the paint because what we choose was no longer available, but you guys never ran this by us. On closing the painters showed us again what was used and it was the same basic paint that was used in February to paint our house and they said all houses get painted with it I have a picture and everything of the paint they used! Sherwin Williams said it's the basic builders paint that all builders use! We've complained always about the paint even on closing we had to close already you guys have pushed us over a year with this process our interest rates was locked it and we paid to keep it because of all the problems that kept happening on your end! I have all the text and communication with your office lady about the paint from before and after closing. The paint and our bench refund! She said she would take care of it and talk to who ever is higher but nothing was ever done. We never filled the forms 2-10 HBW because we kept communicating with front office and she said she will take care of it. So for you to say we never complained is incorrect we have from day one and before and after closing also. I have proof of all the communication.

• Initial Complaint

  Date:05/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new home from Crescent Homes in April 2021. Prior to move in, it was discovered a number of dual pane windows had low-e failure. The warranty rep (****) said they would be replaced. Prior to our 2 week post move in walk through, we noticed more windows with the same failure. He assured me they would all be replaced but to be patient due to them being on back order. In June 2022, the window company replaced a window and I showed the employee the remaining failed windows. He stated "I will place those in order." I have consistently followed up with **** from Crescent Homes (as you can see by screen shot text messages) since June 2021. There has been no solution, no replacement windows have come, and no estimated timeline for replacement. I also refused to sign off my 2 week walkthrough repair list (shown in text messages) that **** asked me to even with windows still pending. I also filed a warranty claim via the 2-10.com website (warranty came included with purchase of brand new home). **** no longer works for Crescent Homes and once I got ahold of the new representative, he had no idea of the history of my windows so we started over again. I have contacted the following Crescent Homes employees in hopes of a solution: ***** ****** (sales rep), **** (warranty manager), ***** (new warranty manager), ****** (project manager), and the Nashville, TN corporate office. Crescent Homes has continued to build new homes in my neighborhood (amongst others) since April 2021; all of those homes have windows. As of 26 May 2022, I have still do not have replacement windows, a timeline for replacement, nor is there a plan in place to get me replacement windows.

  Business Response

  Date: 05/31/2022

  Business Response /* (1000, 5, 2022/05/31) */ Update from this morning. **** with ****** our window supplier, reached out to Mr ****** to set up an appointment to measure the affected windows and get a quantity count for material needed. Mr. ****** is going to be getting back with Sean to schedule an in person meeting at the house that works with his schedule. Once this on site visit is complete, we will order and expedite necessary materials to install. Confident we should have this scenario resolved shortly. Thank you. Consumer Response /* (2000, 7, 2022/06/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) A representative from ***** visited the home and ordered the 6 windows that need to be replaced. Estimated date of install is the last week of June 2022. Consumer Response /* (3000, 14, 2022/10/05) */ 16 months since the problem was identified and 4 months after initial BBB complaint and this issue is still not resolved. KIGHT and Crescent Homes have been to my home a handful of times in the last 4 months and have done multiple attempts at ordering new windows. The wrong window sizes, types, and quantities have continuously been ordered. Bottom line is I still do not have the correct windows and there is no estimated time line of completion. Business Response /* (4000, 16, 2022/10/10) */ I am the new Warranty Manager for the Nashville Division. I reached out to the homeowner on 10/06 to discuss their remaining items. Set up service time for 10/10 where HVAC system was balanced and all upstairs rooms were within 1 degree of each other. There is a crack in master bathroom tub. Plumbers use a different company to repair the fiberglass tubs than we do. They arrived this morning and felt very strong that the repairs in the bottom and side of the tubs could be fixed. The work was completed this afternoon. The last window to be replaced on the house is scheduled to arrive on 10/26. When window arrives service work will be scheduled at that time . They should be put at the front of the line considering the supplier dropped the ball on the window repairs for the last month. As I spoke with the homeowner this afternoon the window is the only remaining outstanding at this time.