ComplaintsforAMCOL Systems, Inc.
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Complaint Details
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Initial Complaint
06/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I got contacted by this company today in regards to a collection account forwarded to them by doctors care. When I spoke with the agent I told them I had no idea what they were talking about as I have been waiting on a bill from doctors care. As there may have been an issue with insurance at the time of treatment. During the phone call it was discovered that this company has had this account since May 4. I asked them why I have not received any kind of notice or anything and they say that they have tried to call me and sent me a letter in regards to this account but that is 100% not true. Today June 17 is the first time they have tried to call me and to this day I have not received any letters from the company. When I informed the agent of this they stated that their system has recorded every time They have called me and that's not possible. I requested to the agent that this be put in dispute while I reach out to Dr.'s care to figure out what's going on they stated that it is not a dispute. I also requested that they do not report this to the credit bureau in regards to the fact they have not contacted me in over a month that they have had this account and the agent lied to me by saying they do not report to credit when I know for a fact that is not true as they have reported it to credit in the past. When I called the agent out in the fact that the company is providing false information the agent in my opinion got a little rude by stating things of what do we have to go and buy it or instead of trying to resolve the problem saying lies.Business response
07/01/2022
Business Response /* (1000, 8, 2022/06/24) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, we have provided the agent with follow up training regarding the handling of the initial call. The consumer is correct that no letter was sent, and the agent misunderstood the coding in the system. The letter was requested but because the total balance did not meet our minimum threshold, no letter was created or mailed and the agent misunderstood this. However, the agent did not lie regarding the number of attempts to the contact the consumer by phone. Other calls were made but no message was left until the most recent call which the consumer responded to. Regarding credit reporting, the consumer is correct that AMCOL used to credit report, but due to recent policy changes by the three major credit bureaus, the company, as of May 1, 2022 decided to stop all credit reporting and delete all existing tradelines. The deletion process takes about 60 days, but we can confirm that the company no longer reports any accounts to any of the credit bureaus. Finally, it's important to note that the consumer called in subsequently and was able to speak with a manager who explained all of the above to the consumer. This is a communication from a debt collector. Thank you.Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello my name is ******* ****** and I do not consent to my private medical data being shared and I have never entered a contractual agreement with you or gave you any of my personal information, which makes this a case of identity theft. Please review the attached documentation and delete all unauthorized medical data within 4 business day to prevent further legal proceedings.Business response
04/13/2022
Business Response /* (1000, 8, 2022/04/05) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Upon review by our Compliance Department, we have determined that the account has been handled properly. The consumer's allegation of identity theft is false, as there is no legal requirement for AMCOL, as a collection agency for the creditor to have entered into a signed agreement with the consumer. Rather, AMCOL is an authorized agent and Business Associate (as defined under HIPAA) with authorization to access the consumer's personal information in an attempt to collect a debt. Furthermore, the Identity Theft Affidavit the consumer attached to this complaint does list either AMCOL or the creditor of the accounts we are attempting to collect on their behalf. Finally, AMCOL has two accounts for this consumer, one which was never reported to the credit bureaus and one which was removed in 2019. We are in the process of confirming with the client to see if the consumer's accounts are still due and owing, and if so, we will send copies of the itemized bills to the consumer, but it not, we will advise the consumer that his accounts will be closed. This is a communication form a debt collector. Thank you.Initial Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company is a collection agency used by ***** Health. My account was sent to them for collection. I made payment arrangements with them and paid the debt of $80.00 just as I promised. ***** Health still shows that I owe them the $80.00 because AMCOL has not reported the debt as paid. When I informed ***** Health that I had paid, they said I need to contact AMCOL and have them confirm it. The last payment was sent January 13, 2022 and that payment posted January 21, 2022. I have called AMCOL at least 8 times; once I got someone on the line after about 30 minutes on hold. That person put me on hold and the call was then disconnected. Now every time I call the system prompts me to put in my account number and when I do, the system prompts me hold for a representative and then the call is disconnected. All three checks sent the business have been cashed.Business response
04/13/2022
Business Response /* (1000, 8, 2022/04/05) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. Based upon a review by our Compliance Department, we have determined that there was a previously unknown issue with our remittance file to the client and we are in the process of fixing the error, which should be done shortly. Additionally, we apologize for the difficulty that the consumer had in getting through to our offices as we also recently made a change to our phone systems but those issues should already be resolved. This is a communication from a debt collector. Thank you.Initial Complaint
03/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am trying to contact AMCOL to check the status of my account and make a payment. First I tried to go online, but the "Manage Your Account" portal on their website appears to be broken because it will not load. I also tried to go through the "Pay My Bill" link, but that did not work either. Because their website was not working, I decided to try calling instead. I tried calling both numbers listed on the letter I received. I tried putting in my account number and not putting it in. No matter what I did, when the system went to transfer me to a representative, it would ring exactly one time and then the call would disconnect automatically. I tried calling 8 times over the course of 20 minutes and got the same result every time. I was started to wonder if they were still in business so I did a Google search and found the BBB listing with multiple other people with similar complaints. I also found a few other phone numbers to try on the BBB website but got the same results.Business response
03/31/2022
Business Response /* (1000, 5, 2022/03/24) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the inconvenience the consumer is having communicating with our agents and we are doing our best to return the call. The company is in the process of converting phone systems and have experienced some technical issues which should be resolved shortly. This is a communication from a debt collector. Thank you.Initial Complaint
03/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I tried calling 2 times to settle a debt and I wait on hold only to be hung up on after 10-12 minutes. Their website also times out when I try to pay online.Business response
03/31/2022
Business Response /* (1000, 5, 2022/03/24) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the inconvenience the consumer is having communicating with our agents and we are doing our best to return the call. The company is in the process of converting phone systems and have experienced some technical issues which should be resolved shortly. This is a communication from a debt collector. Thank you.Initial Complaint
03/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Like other consumers' complaint on here, I call over and over repeatedly and I get hung up on after being on hold for several minutes. Please correct this issue as it is not good customer service. I am trying to pay off my bill with the agreed upon settlement so please call me so I can do this. Thank you.Business response
03/29/2022
Business Response /* (1000, 8, 2022/03/22) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the inconvenience the consumer is having communicating with our agents and we are doing our best to return the call. The company is in the process of converting phone systems and have experienced some technical issues which should be resolved shortly. This is a communication from a debt collector. Thank you.Initial Complaint
03/02/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have called this place over 20 times a day the past two days and each and every time I get hung up on. I get the automated lady then I'm on hold for 15 min then it rings then someone picks up I say hello and they immediately hang up! I'm trying to finish paying an already agreed upon payment agreement but can't do that because they won't answer the phones! Also tried to use the website but that doesn't work either. I'm worried that they are going to pull the agreed upon amount when I actually owe less than that since this month would be my last payment. Please help! I don't want them pulling out more than I owe this month and they are avoiding all my phone calls.Business response
03/16/2022
Business Response /* (1000, 8, 2022/03/11) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the issues the consumer is having in getting in touch with us, but we are experiencing several issues with our phone systems and are in the process have getting them fixed. We will attempt to reach out to the consumer by phone to resolve her concerns, and we appreciate your patience. This is a communication from a debt collector. Thank you. Consumer Response /* (2000, 10, 2022/03/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) I havnt received any phone call yet but my last payment comes out on the 15th so we will see if they over charge me.Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Amcol - I call and call and I am kept on hold for at least 20 minutes and they hang up on me. I cannot get onto their website either, saying it cannot be verified. I HAVE to talk to this agency to lower my bill. I have no money coming it right now and I am unemployed.Business response
03/04/2022
Business Response /* (1000, 8, 2022/02/25) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We were able to contact the consumer on 1/21/22 to resolve her concerns. This is a communication from a debt collector. Thank you.Initial Complaint
02/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I received noticed for a past due medical bill. I tried going online to pay, but part of the website where you have to pay does not load. (I've tried from multiple locations, wifi and devices). It says the website cannot be reached because it took too long to respond. I attempted call several times and get put on hold only to have my call get hung up while waiting (not by my own doing). I called again and the same thing happened. I am attempting to bring my account current, but have no way of doing so.Business response
03/02/2022
Business Response /* (1000, 8, 2022/02/23) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the difficulty the consumer has had in attempting to contact us to resolve her account. Our agents have tried to contact the consumer as well, but have also been unsuccessful to date. We encourage the consumer to try to contact us at 800-962-7561. This is a communication from a debt collector. Thank you.Initial Complaint
02/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I checked my credit report and noticed I had a collection from AMCOL SYSTEMS INC that was opened in 07/10/2017 for $0.00 with account number starting in 8111**** that I do not recall and am not liable for. I never entered into a signed agreement or completed an original contract with them. This is fraudulent and a violation of my rights. This inaccurate collection is not mine. If you believe this account is mine, prove the validity. I would like all collection activity to cease immediately and for this inaccurate and fraudulent collection to be removed from my credit report or I will file for litigation and report you to the CFPB and FTC.Business response
03/02/2022
Business Response /* (1000, 11, 2022/02/23) */ Thank you for giving AMCOL Systems, Inc. the opportunity to respond to this consumer's complaint. We apologize for the delay but we have been diligently searching our records and are unable to find any account under the consumer's name or address, and the phone number provided brings up an account for another person. Although it's company policy not to delete zero balance accounts, it's possible that this is being reported to the wrong person's credit report, however we will need to confirm the last four digits of the consumer's social security number or date of birth to be certain. The consumer can call our main number 800-962-7561 to be connected to an agent who can be of assistance. This is a communication from a debt collector. Thank you.
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Customer Complaints Summary
37 total complaints in the last 3 years.
5 complaints closed in the last 12 months.