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Business Profile

New Car Dealers

Classic Ford Lincoln of Columbia, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Classic Ford Lincoln of Columbia, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Classic Ford Lincoln of Columbia, Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought the car on July 16th, 2024 Contacted Dealership Beginning of October Took my car for a week and a half, giving it back on the 28th of October when it stopped running completely Have had it since Now they tell me they need to tow it elsewhere and I need to pay for everything I have photo evidence of zip ties holding my car together and was told it had never been in an accident but there is damage telling me otherwise Barely been able to contact them over phone and have to be in person for over 1 hour before I'm even helped I have a young child and I'm pregnant, I had to push my car home by myself.

    • Initial Complaint

      Date:11/13/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in July 2024, I purchased a vehicle had it refinanced, cancelled the service contract which proceeded July 30th 2024. I’ve been calling, leaving emails for the past 2 months and they are not returning or replying to my emails. Can you reach out to them and see if you can get through?

      Business Response

      Date: 11/14/2024

      Good morning,

      We received Mr. D***'s request in accounting and have processed this cancellation. Please view the attached check and UPS label. This was mailed out yesterday for delivery today. We appreciate Mr. D***'s patience, and I hope that he will reach out to me personally with any further issues.

      Frances Musgrove

      Accounting Controller

      Customer Answer

      Date: 11/14/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      I thank classic ford for responding in a timely manner, I hate that I had to take it this far.
      Sincerely,
      Wendrell D***

    • Initial Complaint

      Date:08/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchase a vehicle June 27th we haven't been able to register the car because the dealership sent the title to the owner instead of sending it to the dealership it was an out of town by we have been trying to work with the dealership for over 50 days and we haven't gotten anywhere yet we are unable to drive the because we can't get it registered at the DMV the dealership seems to be given us a runaround ever since this happens we have a loan for the car and put down a down payment and we're unable to drive the carcar because

    • Initial Complaint

      Date:08/21/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2023 Porsche Cayenne from here on June 29. It has been almost 2 months since the purchase, and I have not received the title necessary to register the car. Moreover, the temporary registration has expired about one month ago, leaving us unable to legally drive the vehicle. Since we already paid in full, what we are looking for is just finish the transition and give me the title of the car ASAP. We trade in our 2018 Lexus IS value $23000. And paid in check $50530.88, including title processing fee, tax and all other required expenses.

      Business Response

      Date: 08/27/2024

      I spoke with *** in regards to his title info being sent to the correct address. We have mailed everything his local DMV in California. I will continue to monitor the paperwork as it's being processed

      Customer Answer

      Date: 08/30/2024


      Complaint: ********

      I am rejecting this response because: After one week, I still not receiving the title that they mentioned had been mailed out. I received a temporally license plate, but still no clue of the title. If you could mail the title to me, I would close this ticket.

      Sincerely,

      ***** ***

    • Initial Complaint

      Date:07/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased for my 2023 Ford Mustang from the dealership May of 2023, I decided to sell the 23 Ford Mustang and cancelled all extended warranties on the vehicle in March 2024 with 4911 miles on vehicle. I SPOKE WITH FINANCE MANAGER Justin Green on June 12th and was told check was being cut and mailed. To date I have not received payment and any attempt to contact them goes unanswered. The original cost of warranties total was $4568. I understand refunds are estimated based on mileage but I estimate a refund amount between 3500 - 4000 due to cancellation being under a year under 5k miles and nothing ever claimed.

      Customer Answer

      Date: 07/25/2024

      I received the check for refund Friday evening. 
      Thank you
      Holli

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2018 Mazda 6 on January 27, 2024. The tags/title were supposed to be transferred from my old car. In April of 2024, I tried to renew my tags to find out they had never been transferred. What if i had been pulled over!!!!! I called Classic Ford, left multiple messages and the finance team would never call me back. I will say, my salesman - Gates, did try to assist, but he didn't get anywhere either. I finally went down there and spoke to the Finance manager - Justin. He assured me it would be taken care of. Then I was called informing me I had to redo my paperwork because the loan amount included the $4700 I put down on the car! I went back down there and the original finance person - Maurice, did not even offer an apology. I finally got a call that they had my tags from DMV. Now - May 2024 - my lender informed me they have never received the title. Classic Ford stated there was a title issue when they took in the Mazda on Trade. Are they allowed to sell a vehicle without ensuring the title has been cleared? They at least need to refund the fee I paid for them to transfer the title and tags and whatever other processing fees. I have had to take time off of work multiple times to drive down there to try and get my car "legally" tagged and titled and the loan amount corrected.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 28 June 2022, I bought a 2022 Ford Ranger from Classic Ford of Columbia. When I bought the vehicle, I originally purchased an extended warranty through them. Within 30 days I cancelled my warranty and was told it would be refunded to my loan on the vehicle. I have reached out in person and over phone call and emails on numerous occasions and was told the issue would be resolved. I have contacted the credit union, SAFE Federal Credit Union, who I financed the vehicle with. To this day, I have not received any response or refund to my credit union or any results from the in person or online contact with the dealership. I have tried too many times and need a resolution. I tried to handle this multiple times without success and need additional assistance to resolve this problem.

      Business Response

      Date: 03/29/2024

      Good Morning,

      Please see attached check for $2000 and UPS tracking to Safe Federal Credit Union. We apologize for the delay, and greatly appreciate your business and patience in solving this matter. Please reach out via phone or email if you have any questions or need any further matters resolved. 

      Best regards,

      Frances M*******

      Assistant Controller

      Fm*************************

      Customer Answer

      Date: 04/04/2024

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you for the response. I appreciate the resolution after the third party intervention. 

      Sincerely,
      Evan D***

    • Initial Complaint

      Date:02/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase a 2018 Lincoln black label from the dealer noted above, I have been experiencing engine starting problem for approx 10 months. The dealership have retrieved my vehicle for 5 times now. And each time the same problem reoccur. They claim to have contacted the manufacturer for technical help, as of this date the same problem exists. They have this time had my vehicle for over 15 days with no results. The vehicle is under warranty til 2026. I have ask about a replacement, or buyout, however they are still attempting to fix it with zero results as of this date, February 9, 2024..thanks in advance for any and all assistance your firm can render in helping me resolve this matter.

    • Initial Complaint

      Date:12/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March 2023, I leased a 2020 Ford Edge from this dealership, and since then, I have faced persistent issues with the vehicle. First issues with the coolant and now issues with the engine. Despite reporting these issues promptly, the dealership has shown a complete lack of responsiveness. Promised follow-up calls were never received, and proactive attempts to seek assistance yielded no investigation into the reported problems, no presentation of alternatives, and no support for securing transportation during this ongoing ordeal. Upon researching similar complaints on the Better Business Bureau, it has become evident that this dealership may be engaging in a pattern of selling and leasing faulty cars without providing adequate support to consumers. I am deeply concerned about the potential systemic issues at this dealership and the impact on consumers who trust them for reliable vehicles. Consumers deserve transparency, ethical conduct, and fair treatment when purchasing or leasing vehicles. We need to protect future customers from similar experiences and ensure that this dealership aligns with the standards expected of businesses in our community.

      Customer Answer

      Date: 01/04/2024

      This was received on Monday and I have yet to got a call from the Ford dealership what should I do next?

      Business Response

      Date: 01/12/2024

      Hello,

      This vehicle has never been back to this dealership for any repairs in service. Personally have had no contact with this customer.  

       

    • Initial Complaint

      Date:07/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2012 Boss Mustang, April 2023, that included $800 for Classic Ford to electronically register and get plates from New York State Department of Motor Vehicles. They sent the paperwork to South Carolina DMV. After 2 months SC DMV returned the paperwork to Classic, who then sent it to me whereupon I registered and got the plates. I've requested Classic to refund only the electronic registration fees I paid. They did not. I still had to pay NYS Registration fees out of my pocket after paying Classic Ford to do this and go to DMV myself, wasting several hours.

    Classic Ford Lincoln of Columbia, Inc is NOT a BBB Accredited Business.

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