ComplaintsforClassic Ford Lincoln of Columbia, Inc

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2018 Mazda 6 on January 27, 2024. The tags/title were supposed to be transferred from my old car. In April of 2024, I tried to renew my tags to find out they had never been transferred. What if i had been pulled over!!!!! I called Classic Ford, left multiple messages and the finance team would never call me back. I will say, my salesman - Gates, did try to assist, but he didn't get anywhere either. I finally went down there and spoke to the Finance manager - Justin. He assured me it would be taken care of. Then I was called informing me I had to redo my paperwork because the loan amount included the $4700 I put down on the car! I went back down there and the original finance person - Maurice, did not even offer an apology. I finally got a call that they had my tags from DMV. Now - May 2024 - my lender informed me they have never received the title. Classic Ford stated there was a title issue when they took in the Mazda on Trade. Are they allowed to sell a vehicle without ensuring the title has been cleared? They at least need to refund the fee I paid for them to transfer the title and tags and whatever other processing fees. I have had to take time off of work multiple times to drive down there to try and get my car "legally" tagged and titled and the loan amount corrected.

• Initial Complaint

  03/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 28 June 2022, I bought a 2022 Ford Ranger from Classic Ford of Columbia. When I bought the vehicle, I originally purchased an extended warranty through them. Within 30 days I cancelled my warranty and was told it would be refunded to my loan on the vehicle. I have reached out in person and over phone call and emails on numerous occasions and was told the issue would be resolved. I have contacted the credit union, SAFE Federal Credit Union, who I financed the vehicle with. To this day, I have not received any response or refund to my credit union or any results from the in person or online contact with the dealership. I have tried too many times and need a resolution. I tried to handle this multiple times without success and need additional assistance to resolve this problem.

  Business response

  03/29/2024

  Good Morning,

  Please see attached check for $2000 and UPS tracking to Safe Federal Credit Union. We apologize for the delay, and greatly appreciate your business and patience in solving this matter. Please reach out via phone or email if you have any questions or need any further matters resolved. 

  Best regards,

  Frances M*******

  Assistant Controller

  Fm*************************

  Customer response

  04/04/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for the response. I appreciate the resolution after the third party intervention. 

  Sincerely,
  Evan D***

• Initial Complaint

  02/09/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchase a 2018 Lincoln black label from the dealer noted above, I have been experiencing engine starting problem for approx 10 months. The dealership have retrieved my vehicle for 5 times now. And each time the same problem reoccur. They claim to have contacted the manufacturer for technical help, as of this date the same problem exists. They have this time had my vehicle for over 15 days with no results. The vehicle is under warranty til 2026. I have ask about a replacement, or buyout, however they are still attempting to fix it with zero results as of this date, February 9, 2024..thanks in advance for any and all assistance your firm can render in helping me resolve this matter.

• Initial Complaint

  12/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In March 2023, I leased a 2020 Ford Edge from this dealership, and since then, I have faced persistent issues with the vehicle. First issues with the coolant and now issues with the engine. Despite reporting these issues promptly, the dealership has shown a complete lack of responsiveness. Promised follow-up calls were never received, and proactive attempts to seek assistance yielded no investigation into the reported problems, no presentation of alternatives, and no support for securing transportation during this ongoing ordeal. Upon researching similar complaints on the Better Business Bureau, it has become evident that this dealership may be engaging in a pattern of selling and leasing faulty cars without providing adequate support to consumers. I am deeply concerned about the potential systemic issues at this dealership and the impact on consumers who trust them for reliable vehicles. Consumers deserve transparency, ethical conduct, and fair treatment when purchasing or leasing vehicles. We need to protect future customers from similar experiences and ensure that this dealership aligns with the standards expected of businesses in our community.

  Customer response

  01/04/2024

  This was received on Monday and I have yet to got a call from the Ford dealership what should I do next?

  Business response

  01/12/2024

  Hello,

  This vehicle has never been back to this dealership for any repairs in service. Personally have had no contact with this customer.  

   

• Initial Complaint

  07/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased a 2012 Boss Mustang, April 2023, that included $800 for Classic Ford to electronically register and get plates from New York State Department of Motor Vehicles. They sent the paperwork to South Carolina DMV. After 2 months SC DMV returned the paperwork to Classic, who then sent it to me whereupon I registered and got the plates. I've requested Classic to refund only the electronic registration fees I paid. They did not. I still had to pay NYS Registration fees out of my pocket after paying Classic Ford to do this and go to DMV myself, wasting several hours.

• Initial Complaint

  06/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 8/29/20 we purchased a used car from Classic Ford of Columbia. We were told it had one previous owner and no accidents. We just tried to sell our car to a different dealership and were told that the odometer has been rolled back. After further investigation, with the assistance of our loan company, we discovered the car had been in two accidents and one of them caused significant damage. Our loan company said they were not told it was a Branded Title when we purchased the vehicle. We spoke with the Classic Ford today and asked for a trade in estimate. We were told they could only give us $500 for our car because it has a branded title. This car they sold to us less than 3 years ago for $10,000+ without informing us that it had a Branded Title. The dealer also told us today that apparently the rollback occurred in April of 2020. When we inquired as to whether or not the dealership was in possession of the car at the time of the odometer rollback, he stopped communicating with us.

• Initial Complaint

  04/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2018 F-150 in August of 2022 with an extended warranty. The truck began having issue and Classic ford had a month waiting period so I took the truck to another dealership in Orangeburg. The Orangeburg dealership promised to see the truck in 3 days. After a month of waiting they informed me that there was sludge on the engine. They submitted after claim to easy care which was denied because this is a preexisting condition they claimed. Since I purchased the truck I have followed the recommended maintenance schedule and have changed the oil as recommended. I called Classic ford several times and I have been given the runaround. On 04/06/2023 I stopped the dealership because every time I called they never called back. I waited for an hour and a member of management team told me he would look into it and call me on 04/07/2023. I never heard from him so I contacted ford on 4/11/2023 and the management team knew nothing and said he would get in contact with the maintenance manager. The issue is I paid for extended warranty to cover the truck if something went wrong and they didn't cover me Classic ford sold me a truck with engine issue and this was suppose to be pre owned certified truck and they performed all of mountainous and never once mentioned any engine problems. The repair cost are 13,000.

  Customer response

  05/01/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  The issue remains unresolved. As written in there response there is no end in sight. The GM is the third person at this dealership that claims to have taken ownership to get this and to date I have been given nothing but empty promises. 

  Sincerely,
  J******* C****

• Initial Complaint

  10/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on January 5th 2021 my ford F250 2006 power stroke diesel was dropped off at classic ford Lincoln of Columbia because it wouldn`t start so it was brought there for repairs first they thought is was crank shaft sensor and crank shaft so they repaired that was not problem so then they wanted me to pay 15.000 to replace engine i said no so then they put a new starter in it without asking me and a computer board $1800 hundred dollars that was not the problem so they put parts on truck without authorizing it with me i called to ask what he policy was regarding putting parts on my truck that i did authorize I've been getting the run around They also left my truck out in back of building not behind gate my truck was broken into locks broke also ignition was broke all my tools and valuables where stolen I've try to call and email to sit down regarding my truck first i was Talking to **** he is the shop manager then when i called to find out about my truck i was then referred to **** ****** i called left numerous time spoke to him he said he`d call me back but didn`t then i called back to speak about truck and then again i was switched to ***** ******* we spoke few times with the promise of a call back and answer about my truck yet again i got no answer then i called again they switched me to **** he said he have to talk to ***** and call me back yet again no calls they are very rude. they want me to pay for parts that are not authorized by me More Helpful? 0 0

  Business response

  11/15/2022

  Business Response /* (1000, 16, 2022/11/01) */ Mr. ****** came into the service department and settled open ticket for a lesser balance.

• Initial Complaint

  07/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my 2014 Toyota Tundra towards the end of December 2021. During the sales process i was showed an extensive history of "just how good the vehicle was maintained" with over 60 service entries. Within the first month i began to have issues that never seemed to stop. Over the last 7 months of having the vehicle i have changed countless parts (every spark plug at least once, every coil pack, thermostat and radiator)which i had no issue with because your going to have stuff come up with a used vehicle. Well in the last 3 weeks the truck started running hot and had to be towed. After having the first of three mechanics replace the radiator, only to find out that wasn't the only issue. I had the vehicle taken to the Toyota dealership where they called me saying "with this vehicles long history of over heating" (long before i purchased it) and it's blown head gasket your only real option is to have a used engine put in for $17,000. Then they proceeded to show me the long history of this vehicle which had already been diagnosed with head gasket issue which was never fixed. So here i am less than a year after purchasing a vehicle i come to find out it was sold to me with documented head gasket damage which has caused more problems than just a head gasket since it was never fixed. After reaching out to the dealership because just like the Toyota mechanics were able to see very quickly that there is a long history of this vehicle over heating and needing a new head gasket simply told there's nothing they can do to help me in any sort of way and now my options are pay on a vehicle for another 5 1/2 years that isn't drivable or somehow fork out $17,000 for a used engine that was recommended being done before i bought the vehicle from such a "reputable establishment"

  Business response

  08/08/2022

  Business Response /* (1000, 8, 2022/08/01) */ I have since spoken with Mr.& Mrs. ****** and we have resolved the issue. We've assisted in trading them out of that vehicle into another one.

• Initial Complaint

  02/23/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 2-1-2022 I had an appointment at the body shop of the dealership. When I arrived, I was told that Robie (I think that is his name) was out sick and would return on Monday 2-7-2022. I talked with a technician who explained what needed to be done for the recall. I left my contact information and the recall notice. Since then, I have called and left several messages and the receptionist sent several messages to them. No one will return my calls. There are no Ford dealerships with a body shop near Lancaster, SC. Last week I called the number listed on the recall XXX-XXX-XXXX and was given a case number CASXXXXXXXX they can't get them to return their calls either. I just want the recall repair done.

  Business response

  02/24/2022

  Business Response /* (1000, 5, 2022/02/24) */ I apologize about the lack of communication. Can I get please have your contact information so I can get involved and assist with getting this issue resolved as quickly as possible? Consumer Response /* (3000, 7, 2022/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not talked to anyone about the repairs yet. I would like to see if the recall is taken care of. I left my contact information on 2-25-2022. The recall phone number where I originally inquired about the dealership not returning my calls has also not responded. Business Response /* (4000, 9, 2022/02/28) */ I only have 1 ****** ******** on file and the unfortunately it isn't the same customer. I'd be more than happy to have someone contact you. Please respond with your phone number and a preferred email address. Consumer Response /* (2000, 16, 2022/03/10) */ The repairs were made, and vehicle picked up on March 10th. I am satisfied with the results.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩