Business ProfileforAshley HomeStore

On February 17, 2024 I purchased a living room sofa and a dining room table set. Table got delivered as expected and all was well in the world. Then, I noticed some of the finish was starting to chip off. So, I reached out about doing a warranty claim which was a whirlwind of two to reach someone (getting transferred around and jumping through hoops), until I finally found chat support and they promptly scheduled me an appointment to get the damage looked at (order #********** is what's on the ticket). On August 9th, the ***air person came, saw the damage, said it was unfixable, I would get a callback within 48 hours for next steps on how to receive my credit, and told me "good luck with your next one". He did explain that the damage to the table was "clean" but, it was to the wood so he couldn't fix it, nor did he blame me for the damage. All is fine, at this point, I'm ok with the process and what have you but, today, August 15th, I call in to follow up on these next steps as I heard NOTHING about it and am being told it's not covered because it was deemed accidental damage. This is complete nonsense as there was no accidental damage to the table. All we do is use it as a table and the finish wearing out isn't exactly a gash. It's more like a clean circle and you can see slight marks of it peeling. I want what was promised to me by both your *** and the ***air person i.e a ***lacement table or a credit to get another table. It's absolutely absurd that a table bought a few months back is already showing blemishes when your company is quick to state that you sell quality furniture. I've had better luck with my **** furniture.