Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked at a website called Fast Growing Trees at least two years ago and since that time I have been completely inundated with theyre e-mails and texts day after day. I have called, texted, e-mailed, unsubscribed and everything possible to no avail. in fact I just received one while writing this. Second one in the last hour.I understand that these companies have advertising firms working for them but this place is beyond ridiculous.Thank you ****

  Business Response

  Date: 07/16/2025

  We are so sorry you are receiving marketing contacts after attempting to unsubscribe. We have confirmed that you do not have an account in our system and your email has been unsubscribed. If you are still getting text messages, you will need to reply to the text with "stop" and this will remove you from text notifications. We sincerely apologize for any inconvenience this has caused. 
  

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company took over 2 weeks to ship my item and it was never shipped as I confirmed with the business. I requested a refund and they kept the tax money and the shipping fee for an item I never received. This is a horrible business model and poor customer service.

  Business Response

  Date: 06/27/2025

  We are so sorry your order did not ship out. We looked into this and it appears a technical error prevented this from being fully refunded however we processed this so you will get a confirmation email and see the balance reflected back to your account within 3 to 5 business days. We sincerely apologize for any inconvenience this has caused. 
  

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a fruit cocktail tree from fast growing trees last year. the plant arrived in good condition and I planted the tree. this year the plant started to produce fruit , and now is when I found out that they sent the wrong tree. I paid a lot of money for a fruit cocktail tree and instead they sent a cheap plum tree. I have been going back and forth with their customer service and they denying any wrongdoing but yet my pictures prove the way I received the tree with the one purplish tag opposed to what their ******* video shows with multiple tags showing each branch type I either want a refund for the difference of what I paid for and what I got or they can send me a fruit cocktail tree and I will pay the price of a plum tree

  Business Response

  Date: 06/26/2025

  We sincierly apologize that your fruit cocktail tree did not grow with multiple forms of fruit as you had expected. We have issued a store credit under our Guarantee so that you can reorder at your convivence. 

  Customer Answer

  Date: 06/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for products with a guarantee, company is not honoring guarantee.

  Business Response

  Date: 06/25/2025

  We have reached out and followed up with the customer. We have offered replacements for the items that are in stock and a store credit for items we are unable to replace under our One Year Warranty. Let us know if we can be of additional assistance. 

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 trees from ************************** in the same order #**********. For the 7-foot Sunset Maple tree, they packaged it with another tree inside a 6-foot box, breaking the tree top and stressing the tree making the leaves fall off. I made a claim and sent photos the day I received the tree (5/11/25), and asked for a refund due to their poor packaging causing the damage. A week later, they said to keep watering and nurturing it, and get back in touch if it declines. It continued to decline, loosing leaves, and of course still has a broken top. I replied with more photos of the damage, and I continue to receive no refund 5 weeks and 4 emails later. Why would someone pay for a taller tree at a higher price to have it jammed into a box too small for its size? I do not want a replacement, only a refund. 3 of the 4 trees I received are very scrawny, had bark damage, and overall, not worth the money paid. I feel the other 3 trees are on me for ordering site unseen. The damage to this tree, however, is 100% on them due to poor packaging.The Sunset Maple was $174.95 and after a discount applied, I paid $122.46 + $8.57 tax = $131.03 That is the amount of the refund needed.

  Business Response

  Date: 06/23/2025

  We are so sorry your trees arrived in poor condition but glad we were able to assist under our Alive and Thrive Guarantee. Do not hesitate to reach back out with any additional questions or concerns.

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been an accredited business owner for ***** and fully understand the importance and implications of leaving reviews, good or bad. 4/4/24: Received 40 trees and paid $4136.85. 4/10/24: Sent 1st email regarding condition. 4/11/24: Received response asking for photos of damage.4/12/24: Sent photos, no record of a response from them.5/1/24: Sent a follow-up email asking if they received photos on 4/12/24.5/1/24: Received a "Thank you for reaching out! Your email has been received, and you can expect to hear back from one of our team members soon". Fast forward to 5/16/25 when I sent another email regarding this issue.5/16/25: Received email stating"Due to a higher-than-usual volume of inquiries, our response times are currently a bit longer than normal. We sincerely appreciate your patience and understanding as we work to get back to everyone with the care and attention they deserve".5/21/25: Received email asking for more photos and also to go to their website to submit a "guarantee claim form"5/31/25: I had already filled out form prior and sent more scratch test photos in this email.6/3/25: They assured me they were going to make it right, again. 6/4/25: They stating they need additional photos. I had to send 8 separate emails to encompass all of the photos for the 16 DEAD trees. 24 are thriving and healthy.6/5/25: They stated they were out of 1 year warranty after they continually asked for more photos, more documentation etc and assuring me they would take care of this. I had to drive to this property multiple times and literally take hours of work and time supplying photos.6/5/25: I responded to email 6/9/25: They stated they sent an email on 5/4/24 that I did not respond to (or receive) and sorry.6/12/25: I responded I Spoke to 6 different people regarding this. It's extremely disappointing since this process was started 4/10/24.If you purchase trees from them, just know the "Warranty" is very difficult to get honored.

  Business Response

  Date: 06/19/2025

  We sincierly apologize that your trees perished. Unfortunatly due to the age of the order these are not covered under the One Year Warranty. We do understand how upsetting it can be to lose plants after caring for them for some time. We can provide planting and care advice as needed and have offered a discount on a future order. 
  

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 30 American Pillar Arborvitae on 9/21/2024 from FastGrowingTrees.com for more than 3000 dollars. I have attached the pictures but it is almost one year and the trees have shrunken and not grown at all. I also paid 1500 dollars to the landscaper to put the trees in the ground. The trees are not of good quality. They were also in warranty period of one year which the company is not honoring. They are blaming on me that I did not take good care of trees. I put fertilizer for a month, gave water regularly and we get a lot of rain at our place. We have other trees which are thriving well in the same soil. But none of the 30 trees turned out good. I have lost 4500 dollars in total and now, I need to pay landscaper again to get them off the ground. I just want my refund of 3000 dollars.

  Business Response

  Date: 06/18/2025

  This order was placed online on 9/21/24. We received contact in regard to activating the warranty for trees that perished on this order on 5/16/2025. Since we sell live products, we do not extend refunds outside of our delivery guarantee. We issued a store credit for the price paid for the plants under our One Year Warranty. We have attached our terms of service.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 plants from this company in addition to a 2 year guarantee that if the plants die they will be replaced. The company is refusing to honor the guarantee. The care instructions for the plants do not state anything about not planting them in rock landscaping and they are refusing to replace them because I have rock landscaping. The guarantee also does not say anything about not planting in rock landscaping. They are simply making up excuses to not honor the extra warranty/guarantee that I purchased.

  Business Response

  Date: 06/21/2025

  We have followed up and assisted with replacements for the plants that have perished under our Warranty policy. 

  Customer Answer

  Date: 06/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:06/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Yoshino Cherry tree on April 20, 2025. I received my order on May 1, 2025. The tree arrived dehydrated but did still have some leaves on it. I planted the tree as directed from the company. While planting the tree i noticed that the tree had almost no root system. I took a picture of this and attached it to this complaint. I prepared the planting location with a mixture of new tree/shrub soil and existing soil (50/50). I watered the new tree for 5 minutes every other day. The tree continued to dry out and the leaves eventually fell off. I contacted the company about a refund and they offered to send a new tree and require me to pay shipping. My concern is that the tree I received had no root system and I do not want a replacement that will have a similar issue. The quality of trees that are advertised by this company are not in line with the price that i paid. A $135 tree should have an established root ball and root system. You can see in the picture that i attached that this was not the case. I would just like my money back. Thank you!

  Business Response

  Date: 06/18/2025

  We sincerely apologize that your tree perished not long after transplanting. We have reached out and provided assistance under our guarantee. Do not hesitate to reach back out with any additional questions or concerns.
  

• Initial Complaint

  Date:06/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 11 trees from Fast growing trees in April. Over 6 weeks ago. They keep telling me they will be shipped tomorrow or in 2 days. This has been going on for weeks.

  Business Response

  Date: 06/18/2025

  We sincierly apologize for the delay  in shipping your order. This looks to have delivered on 6/16. Please do not hesitate to contact us if you need any additional assistance.