Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (**********) for a fruit cocktail tree on April 13. Upon delivery, I noticed the peach branch appeared to be dead. I waited a couple of weeks to see if it might recover, but unfortunately, it did not.On May 15, I contacted your team via email to ask whether this issue would be covered under your guarantee. I received an automated response indicating someone would follow up. As of today, May 21, I have yet to receive any further communication.Given the continued lack of response, I feel I have no choice but to escalate this matter by filing a complaint with the Better Business Bureau (BBB). I am very disappointed in the level of customer service *** experienced so far. This is not what I expect from a company I was hoping to continue purchasing from.I hope this matter can still be resolved swiftly and professionally.

  Business Response

  Date: 05/21/2025

  We are so sorry for the delay in reply but glad we were able to assist with a store credit. Let us know if you need any additional questions or concerns. 

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 trees from from this company 1. One of them arrived broken so I filed a complaint and I was told to wait because they could be okay and they have an 18 month warranty 2. I held off waited to spring after being told that they were covered. They did not survive the winter and during a wind storm one snapped (trees only break like this if they are dead already).3. I filed a report about the tree and I got a list of things stating how it was my fault and they would not replace the damaged one. Nor would they replace the undamaged one that did not survive. Instead they keep sending me things about how I shouldnt have bought the tree for my region. This policy is a total scam and now I have 2 dead trees. I followed all the care instructions and their site stated my location was a viable place for these trees. Not only did their site state they worked for my region they shipped them out to me. If these were not viable for my area then their site shouldnt have recommended them.

  Business Response

  Date: 05/20/2025

  We have followed up with the cusotmer and honored the One Year Warranty issuing a store credit for the price paid for the plants. 

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me. I would like to thank the their team for rectifying this issue. 
  
  Thank you. 
  

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased three trees, one is dying. Website states a one year alive and thrive guarantee. Trees were bought April 4th, not even two months ago, but they are saying that I am not eligible for a replacement. I want a replacement or a full refund.

  Business Response

  Date: 05/19/2025

  We have reached out directly to follow up and provided a store credit for the tree under our guarantee. Let us know if you need any additional assistance.

  Customer Answer

  Date: 05/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My first order (**********) 4 - 3 Gal Crimson Fire Loropetalum ($237.18) arrived severely damaged. I asked for a replacement or a refund. First they tried saying that that was how the plants were supposed to look and offered me a refund of $23.58. I told them it was NOT how the plants are supposed to look so they then offered me a refund of $133.40. I said absolutely not, I either want a replacement or a refund. 19 emails later, they agreed to store credit in the amount of $225.70. I agreed to the store credit and purchased something different (Order **********, 4 - 3 Gal Crimson Pigmy Barberry for $237.18) I used the store credit of $225.70 and paid the difference ($11.78) with my debit card. They refunded me the $11.78, but not the cash amount for the store credit. I've emailed them multiple times and now they aren't responding. I want the $225.70 that is still owed to me. I've got an email confirming the agreement to refund the full amount of $237.18 but I don't know how to attach an email. I can forward all the emails conversations to you but I would need an email address.

  Business Response

  Date: 05/16/2025

  We sincierly apologize your most recent order arrived to your damaged. It appears this was purchased using a store credit that was issued from your initial order so the refund went back as the store credit. We have deactivated this store credit and issued a refund of $225.70 back to your payment method on file. Let us know if you need nay additional assistance. 

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two Oklahoma Redbud Trees and four hydrangeas on April 30, 2025, order #**********. I received ONE Oklahoma redbud tree and the four hydrangeas. I sent an email (per Fast growing Tree request for missing items) on May 2, 2025. On May 8, 2025 I received a reply from ****** from customer support specialist, She told me that the reason I didn't receive the tree is because they were out of stock and she would issue me a credit of $119.21. I paid ****** plus tax for it, I said I really wanted the tree. She said she would check weekly and let me know when it was back in stock. A couple days later I checked the website and found I could order the tree I wanted. Not happy about this I called and spoke with the manager **** on 5/14/2025. She said there was some kind of mix up and ordered the tree for me and said she would send me an email about my new order #**********. As of today I have not received an email and feel I am getting the run around and not going to get the tree I paid for.

  Business Response

  Date: 05/16/2025

  We have processed your replacement order and this has been picked up for shipping. Here is the Fed Ex tracking: **************************************************
  This will update as soon as it has been scanned by the hub but please let us know if you have any additional questions or concerns. 

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.  It appears the tree has been shipped and will be here 5/25/25.  I will refile if it doesn't show up.  Thank you for your help. 
  
  Thank you. 
  

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered over $900.00 in plants on May 5th from Fast Growing Trees that arrived in terrible condition. I have tried to contact the company about the condition of the plants but their policy is so strict with a 72 hour waiting period for assistance and a 3 photo limit to show damage to so many items. I feel this is just a way for them to discourage complaints. I spent way to much money to just let it go. All of the plants were shipped stacked on top of each other and either arrived completely mashed or with enough damage that they have little or no chance to survive. The tree and the Honeysuckle vine were in pots with completely dry soil spilling out of the containers. The top of the tree was broken off because another large **** was shipped on top of it. The Honeysuckle Vines branches and leaves are dry and falling off as is one of the Clematis vines. and so on...It has been over 72 hours and I still have not heard back from anyone and I can't message them because in order to do so I MUST attach photos but since I have already exceeded the limit of 3 photos (THREE??!) I can't contact them. I would like HEALTHY replacements of 1- Jackmanii Clematis Vine 1 Gallon 1- Autumn Joy ***** 1 Gallon 1- Vanilla Strawberry Hydrangea Shrub 3 gallon 2- Proven Winners Wee Bit Grumpy Hydrangea 1 Quart 1- Princeton American Elm Tree 6-7 ft. 1- *************** Honeysuckle Vine 2 Gallon 1- ********* Creeping Phlox Plant 1 Gallon 1- Li'l Coconut Butterfly **** 3 Gallon Or a refund

  Business Response

  Date: 05/19/2025

  We are so sorry your order arrived to you damaged. We have followed up and issued replacements for the missing and damaged items and a credit for the item we were unable to replace under our Guarantee. Let us know if you need nay additional assistance.

• Initial Complaint

  Date:05/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 hydrangea plants on line in April from Fast Growing Trees for $111. They were delivered on April 30. They shipped on the 29th and arrived on the 30th. When I opened the box I noticed that all 3 plants had black spot ( a fungus) so I called the company, a recording told me to go on line and fill out a form telling them about my issue with the plants. I did this, I even sent pictures. Then I waited. They emailed me on May 6th telling me that sometime black spot happens in shipping and I would have to treat it myself with a fungus spray. Im an 80 year old woman and Ive been spraying these plants and theyre just getting worse. This is my first time ordering plants on line and I dont know what to do now. On their website it says I can rate Fast Growing Trees but it wont accept anything but a five star rating and if I want them replaced I have to pay for shipping and taxes. Also, the Black Spot has only gotten even though Ive been treating it with a fungicide. **** ******

  Business Response

  Date: 05/16/2025

  We are so sorry that your hydrangeas arrived in poor condition. We have issued a full refund for your order. Please allow 3 to 5 business days for this to reflect back to your payment method on file.

  Customer Answer

  Date: 05/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you. 
  

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 18 plants on April 29/2025 from Fast Growing ********, only 17 were delivered in three days time, one shipment was delivered on May 10, 2025. and the second May 12, 2025. I also ordered 4 packages of fertilizer and they were not delivered. ALL of them were destroyed/ damaged, including the boxes. They were dry, no roots, some no leaves, and some cut off branches, etc. I have lots of pictures from different angles. I uploaded only some of the images here. I sent my emails with pictures showing all the plants/ trees right after I got them. They responded by advising me to plant them and wait for 30 days. This is insane! The plants were destroyed, some have no roots just cut off stalks. My last email to them was asking them to refund me and don't bother to send replacements. They have not responded to my last email.

  Business Response

  Date: 05/14/2025

  We are so sorry your order arrived damaged. We have issued a full refund. Please allow 3 to 5 business days for this to reflect back to your payment method on file. 

   

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some plants from Fast Growing Trees in November of 2023, knowing they would not ship until spring of 2024. Order #********** for $314.40. I contacted them on May 7, 2025, because none of the plants they shipped come back this spring. I was trying to be nice and only take a warranty claim on the blue ***** plants, but now, I think the resolution is a full refund for everything. They refuse to warranty the plants, at first saying the one year warranty is one year from purchase date, which is winter, in *********. Then they changed their mind when I pointed out the lunacy of that policy, and said it is one year from the ship date, which was 4/28/24. So I missed the warranty period by a week, because they shipped plants to ********* a month before the average last frost date. The "customer service" **** ********* was **** and dismissive, and showed absolutely no desire to think for himself and clung to policy like it was the last thing he had in life. Wouldn't do business with them again if it meant curing cancer.

  Business Response

  Date: 05/14/2025

  We are so sorry that your trees have perished and you were unable to get assistance with replacements. This order was placed on 11/28/2023. We do cover our plants under a 30 day guarantee and at the time of purchase our One Year Warranty was optional to add to the order at checkout. Our One Year warranty is valid for one year from the shipping date of the plants. This order shipped on 4/27/204 and the initial contact from the customer was made on 5/7/2025 so this would not be covered under our guarantee. Unfortunatly we do not extend refunds for nursery stock. We have attached our terms of service: 
  ***************************************************************

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because: Your 30 day warranty would have expired before you ever shipped a product. Your one year warranty would have expired a month before plants can be put in the ground in ********** 
  

  If you arent going to do business in an ethical way, such as not shipping plants before they can be planted, and then ending the warranty before it can possibly be known that the plants are going to come back, or not, then you should not ship plants to cold weather areas. 
  

  Your policy is unethical and dishonest. 

  
  

  Business Response

  Date: 05/14/2025

  We are so sorry, we are Unfortunatly unable to extend our warranty past a year from shipping and this order did not have the optional one year warranty added at checkout so it would have only been covered funder our 30 Day Alive and Thrive guarantee. since we sell perishable plants, we do not extend refunds outside of 30 day Arrive and Thrive guarantee. 

  Customer Answer

  Date: 05/14/2025

   
  I am rejecting this response because: Why do you keep voting your policy? No one asked you your policy. Your policy is unethical and dishonest. 
  

  Dont sell perishable goods to people in the winter, then, and dont ship them before they can be planted, so the warranty has actual value. 
  

  Theres no reason you need to behave like this, and you know it. You can change your policy, and you can make exceptions. Or, you can continue to be dishonest and unethical. 

  
  

• Initial Complaint

  Date:05/12/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Fastgrowingtrees.com on 5/4/25 order number: ********** for 43 items in total. I had absolutely no reservations placing this order as the website states ****** Five Star Reviews, giving me full confidence in placing such a large order. Either the reviews on the website are not legitimate or I have had a one off experience with this company. My first package arrived on the day it was stated 5/10/25 - underwhelming at what I received is being polite. I basically feel like I have been ***** fooled and paid an exorbitant amount for containers of dirt. Dead plants, rotted plants (putrid smelling), stems of plant that are not healthy (plants I assumed would be full bloomed) The pictures are a million percent misleading on the website based on what actually arrived at my house, a one gallon container (not filled to this capacity as if i bought it at a nursery) but more so a clipping than what I got. I tried phoning the contact number to voice my concerns (and hold anymore deliveries arriving - return to sender in transit) this proved to be just as frustrating. Once an order is placed the only form of contact is through an online portal which you should expect to hear back in 72 hours. I am still waiting, it's close to 72 hours but I feel I need more support on this case. Clearly selling plants online and shipping to states away is not working well - I am so stressed over this whole situation. If returning was possible I would have done this the same day, in this instance I think it's more than fair to be asking for a refund for this order, rotted plants and piles of dirt are deemed not useable as intended purchase.

  Business Response

  Date: 05/19/2025

  We are so sorry that your order arrived to you damaged. We have processed a full refund for this under our guarantee and you will get a confirmation email of this. Allow 3 to 5 business days for the refund to reflect back to your payment method on file.