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Business Profile

Plant Nursery

FastGrowingTrees.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 180 total complaints in the last 3 years.
  • 101 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/18/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought 30 American Pillar Arborvitae on 9/21/2024 from FastGrowingTrees.com for more than 3000 dollars. I have attached the pictures but it is almost one year and the trees have shrunken and not grown at all. I also paid 1500 dollars to the landscaper to put the trees in the ground. The trees are not of good quality. They were also in warranty period of one year which the company is not honoring. They are blaming on me that I did not take good care of trees. I put fertilizer for a month, gave water regularly and we get a lot of rain at our place. We have other trees which are thriving well in the same soil. But none of the 30 trees turned out good. I have lost 4500 dollars in total and now, I need to pay landscaper again to get them off the ground. I just want my refund of 3000 dollars.

    Business Response

    Date: 06/18/2025

    This order was placed online on 9/21/24. We received contact in regard to activating the warranty for trees that perished on this order on 5/16/2025. Since we sell live products, we do not extend refunds outside of our delivery guarantee. We issued a store credit for the price paid for the plants under our One Year Warranty. We have attached our terms of service.

  • Initial Complaint

    Date:06/17/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 plants from this company in addition to a 2 year guarantee that if the plants die they will be replaced. The company is refusing to honor the guarantee. The care instructions for the plants do not state anything about not planting them in rock landscaping and they are refusing to replace them because I have rock landscaping. The guarantee also does not say anything about not planting in rock landscaping. They are simply making up excuses to not honor the extra warranty/guarantee that I purchased.

    Business Response

    Date: 06/21/2025

    We have followed up and assisted with replacements for the plants that have perished under our Warranty policy. 

    Customer Answer

    Date: 06/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:06/15/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a Yoshino Cherry tree on April 20, 2025. I received my order on May 1, 2025. The tree arrived dehydrated but did still have some leaves on it. I planted the tree as directed from the company. While planting the tree i noticed that the tree had almost no root system. I took a picture of this and attached it to this complaint. I prepared the planting location with a mixture of new tree/shrub soil and existing soil (50/50). I watered the new tree for 5 minutes every other day. The tree continued to dry out and the leaves eventually fell off. I contacted the company about a refund and they offered to send a new tree and require me to pay shipping. My concern is that the tree I received had no root system and I do not want a replacement that will have a similar issue. The quality of trees that are advertised by this company are not in line with the price that i paid. A $135 tree should have an established root ball and root system. You can see in the picture that i attached that this was not the case. I would just like my money back. Thank you!

    Business Response

    Date: 06/18/2025

    We sincerely apologize that your tree perished not long after transplanting. We have reached out and provided assistance under our guarantee. Do not hesitate to reach back out with any additional questions or concerns.

  • Initial Complaint

    Date:06/12/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 11 trees from Fast growing trees in April. Over 6 weeks ago. They keep telling me they will be shipped tomorrow or in 2 days. This has been going on for weeks.

    Business Response

    Date: 06/18/2025

    We sincierly apologize for the delay  in shipping your order. This looks to have delivered on 6/16. Please do not hesitate to contact us if you need any additional assistance.

  • Initial Complaint

    Date:06/12/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to customer service many times, as my purchased Thuja Green Giant Arborvitae 6-7 ft. Tree has NOT been shipped and has NOT been refunded. This was supposed to ship in May when I purchased it. Each time they respond to my emails with a later and later delivery date with zero communication proactively with the date changes. I have explicitly said this is not acceptable multiple times and want refunded immediately.

    Business Response

    Date: 06/13/2025

    We are so sorry for the delay with the Thuja Green Giant. We have processed a cancellation for this item which issued a refund in the amoint of $149.76 due to the 30% off discount that was applied to your order. Please allow 3 to 5 business days for this to reflect back to your payment method on file.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two Magnolia Trees from fastgrowingtrees.com and they have been in shipment for over a month so at this point they would definitely be dead. The company has not been helpful and just keeps telling me to wait for the shipment to arrive. I would like a refund and will never do business with this company again. I understand that shipping issues happen but they haven't seemed interested in correcting the issue.

    Business Response

    Date: 06/13/2025

    We are so sorry that you were missing items from your order. We were able to verify this was damaged in transit and is being returned back to us. We have processed a refund for the two missing items. Please allow 3 to 5 business days for this to reflect back to your payment method.

    Customer Answer

    Date: 06/13/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:06/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order dated 4/27/25 was for two trees - only one was delivered, the ordered and paid for Wisteria was not delivered. I have sent countless emails to the company with NO response. I have requested my money back - no response. I want my $70.00 back and notice that this company does not respond to it's customers!!

    Business Response

    Date: 06/13/2025

    We recieved correspondance that one item was missing from this order on 5/21. We were able to confirm that *** Ex damaged one package which was returned to us. Since the missing item is currently out of stock. we had offered to issue a replacement once it returned to stock or a store credit. The customer requested a refund and we processed a refund in the amount of $70.16 on 6/2 for the 1 missing tree. Refunds reflect back to your account within 3 to 5 business days. 

  • Initial Complaint

    Date:06/08/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company is not honoring the warranty I have with my purchase. The warranty includes a year warranty for the plants I purchased. I purchased two olive trees and they both died. They replaced the first one, but the company is not honoring the warranty for the second tree that died.

    Business Response

    Date: 06/09/2025

    We have followed up and offered to issue a one time replacement if the customer covers shipping or store credit for the produce paid for the tree under our One Year Warranty. 

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a butterfly tree 1 year and a month ago. Here in ******* things started blooming three weeks ago we thought our butterfly tree was a late ******* it never re bloomed. We take well care of our trees and plants for ****** dollars we feel scammed for this tree never to bloom asked for a courtsey since we were a month out of warranty and was not given hope this issue can be resolved.

    Business Response

    Date: 06/09/2025

    We are so sorry, Unfortunatly we are only able to Warranty our plants for a year from purchase and due to the age of this order the One Year Warranty has expired. We have attached our terms of service. 

  • Initial Complaint

    Date:06/07/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for some trees and shrubs on March 28, 2025. I received 6 rose bushes, a wisteria tree and a Japanese maple. The Japanese maple arrived April 16th and was planted April 18th by my husband. It was planted according to directions and watered daily. All other trees are thriving. The Japanese maple has no growth and has died. I contacted Fast Growing Trees and requested a replacement per their guarantee. They said they do not have another tree and can only do a credit. I let them know the maple was a memorial tree for my daughter's father and a store credit would not be acceptable. I would like a refund so thar I could purchase a Japanese maple elsewhere for my daughter. Since that email (and subsequent) emails I have had no further response. It is unfortunate since I have ordered from this company in the past and had good experiences but this time they have not cooperated or responded nor refunded my purchase.

    Business Response

    Date: 06/09/2025

    This order was placed on 3/28/2025 and the item in question shipped on 4/11/2025. This delivered to the customer on 4/16. The initial contact in regard to concerns with the plant was submitted on May 25th. This is outside of our 30 day guarantee and since we sell perishable products, we do not extend refunds under our guarantee. We have offered a store credit for the value of the tree under our terms of service attached.

    Customer Answer

    Date: 06/09/2025

     
    I am rejecting this response because:
    It is a tree we planted and watered and nurtured to make sure it was not alive before filing for the 1 year replacement guarantee not the 30 day.  As I stated a store credit is not acceptable as they will not replace with the same tree. We do not want other merchandise. They offer on their website a 1 year replacement which they are unable to do therefore I am again requesting a full refund for the purchase of said tree.  

    Business Response

    Date: 06/13/2025

    We have reached out directly to provide additional assistance under our guarantee but please let us know if you have any additional questions or concerns.

    Customer Answer

    Date: 06/16/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

FastGrowingTrees.com is NOT a BBB Accredited Business.

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