Business ProfileforSouthern First Bank
At-a-glance
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Overview
Business Details
This is a multi-location business.
- Location of This Business
- 6 Verdae Blvd, Greenville, SC 29607
- BBB File Opened:
- 6/17/2022
- Years in Business:
- 11
- Business Started:
- 4/1/2013
- Business Incorporated:
- 4/1/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Contact Information
Customer Contact
- Ms. Lora Jex, Chief Compliance Officer
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
June 17, 2022
To: Better Business Bureau of Upstate SC, 408 N Church St Suite C, Greenville, SC 29601, (864) 242-
5052 www.bbb.org/local-bbb/bbb-of-upstate-south-carolina 9:00 am - 4:00 pm Monday – Friday. Phone
hours: 9:00 am - 2:30 pm Monday – Thursday. 9:00 am - 12:00 pm Friday
Complainant: ******* * ****** {***}, – HELOC (loan) *******
*** ****** Rd. Unit **** *******, SC 29662 Email: *********.com Phone: 864-******** before 4 PM
Reply to email. Do not send US Mail. Do not have text.
Business info: Southern First Bank, 6 Verdae Blvd., Greenville, SC 29607. Attention:
*. Arthur ***** S*****, Jr., Chief Executive Officer, 864*********. *******@southernfirst.com
Main 864-********. www.southernfirst.com
Complaint: Art S***** or Ms. G******’s manager must respond to complaint.
A. Tammy G******- Sr. Compliance Manager 864-******** ********@southernfirst.com letter
5/2/2022 & email 5/10/2022 at 12:12 PM & subsequent assertions for payment data &
account status are in direct conflict to Equifax credit reporting consumer report. Ms. G******
asked for & was supplied Equifax report proof of missing actual payments & account open.
B. Ms. G****** review of enclosed Equifax report inappropriately focused on non Southern First
accounts {***** & *****}. She failed to address six below points with convoluted perception.
Unable to differentiate Equifax report data is subject & not bank system info as explained.
C. Enclosed is 5/10/2022 Equifax report, received 5/16/22. Section for Southern First Bank
pertinent to paid in full HELOC ***** (Home Equity Line of Credit) has missing payment info
& no account close date. Shows incorrectly as open account. Profoundly egregious.
D. Ms. G****** has repeatedly failed to effect accurate & complete credit reporting as appears
on Equifax report. Info on bank system is not subject. Southern First usage o not of
******* platform for credit reporting has been conflicted. Bank and/or ******* service
provider must affect complete & accurate credit reporting based solely on Equifax report.
E. 6/15/22 3:47 PM & 6/16/22 3:33 PM phone messages for Don K****- Executive Vice President,
Senior Principal, got no call back. ******** office. ******** fax. ******** cell
******@southernfirst.com. Mr. K**** on his request was called. He was given Equifax report
years ago. No improvement to failed data reporting as shown on Equifax report was result.
What Complainant wants Southern First Bank to do? (Resolution Proposal)
Below numbers also appear in below 5/10/2022 Equifax report. Confirmation # **********. Reply must
reference below item numbers. Southern First Bank needs to affect all 5 items on Equifax report with
written confirmation:
1. Final payment in full made April 5, 2022. Satisfaction record 4/7/22.
Account still shows as open. No close date. Must report close date to Equifax. Security risk.
2. 3/1/2022 Check ****, $10,000 payment not reflected. March 2022 shows “No data available.”
3. 4/5/2002 Check ******, $7,228.38 payment not reflected. Actual pay amount shown as $49.
4. Status/Additional information. Add: Paid in full & closed April 5, 2022.
5. Historical Account information only goes back 8 months to Sept. 2021. Prior month’s payment
history omitted. Needs to display at least two years. Report indicates 99 months reviewed.
6. Bank to pay *** $500 for recent 12 hours wasted time & good faith gesture. For 10 years HELOC
loan payment credit reporting has been incomplete & derelict as appears on Equifax report. Where you
bank matters.
Yours faithfully, ******* * ******
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ingrid H
08/21/2024
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