Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from DYNAMIC RECOVERY SOLUT on my credit report. It says it was opened on 11/01/2021 for $2,174 with account number starting in ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the FCRA and FDCPA. I would like for this collection to be removed asap or I will file a CFPB and FTC report.

  Business Response

  Date: 12/06/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: *************** *******   

   

  Dear Cindy R*****,

   

  We have read Ms. ***** complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ***** account in our office on November 29, 2021, for service. Our client reflects the Original Creditor as “********** ******** ********* ***.” Our records show a date of service of January 26, 2019, with a current balance of:$2,174.00. Due to the dispute the account has been returned to our client and DRS will no longer service the matter in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ***** may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** *****

  Email: ************************

  Phone: ************

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received collection notices that have been forgiven by the charity dept. at the hospital The hospital says it covers all bills form hospital, Doctor and any other dept for the date of service. I have emailed and mailed the letter to them. I have received another letter after serval months claiming to collect the same bill for the date of service. I called today 11/17/2022. To called today 11/17/22 due to the fact I received another collection notice. I spoke to a supervisor Alvin R******** to see if the company did due diligent to follow up on the information, I sent in. They have not. I listen to his explanation and tell him they need to verify the charity claim instead of trying to collect a debt that has been written off. Alvin tells me it has been charged off. So why are they trying to collect the debt twice? Alvin was trying to get me to pay a bill I have no money for. Then I told him he is to cease and desist his attempt to collect the debt. He continued to try and collect the debt. So I told him not to call or send and mor letters to me. Alvin then told me the debt is collectable. So I hung up.

  Business Response

  Date: 11/22/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint: ********/******** *****

   

  Dear Cindy R*****,

  We have read Ms. ******* complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ******* account in our office on August 15, 2022, for service. Our client reflects the Original Creditor as “**** EMERGENCY GROUP” with a balance of $1,541.00. Our records reflect a service date of August 4, 2018. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed Ms. ******* telephone numbers onto our internal “Do Not Call” list to ensure that we cease communication regarding this matter. DRS will no longer service this account.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ******* may have experienced.

   

   

   

  Regards,

   

  Vickie R********

  Compliance Manager

  

  *** ********** Blvd. | Greenville, SC 29615

  Email: ************************

  Phone: 833-********

  
  

  Customer Answer

  Date: 11/24/2022

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** * ******* 

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynamic Recovery Solutions is clearly running a fraudulent scam. They have called me at home, work, and have contacted me by mail. They say they were hired by ********* ******* ******* *** , who was hired by ****** to collect a debt of $158.21, but they will accept $87.02 if I pay now. ****** says that I don't owe them anything. I have filed this with ****** as fraud. If you ****** ********* ******* *******, you will see that this is clearly not a company that ****** would do business with. I have spoken with Dynamic Recovery Solutions, and told them that I know this is a scam and to leave me alone, which is what I am looking for as a resolution. They can provide no proof of what I supposedly bought via ****** and when. I am sure that I am not the only person that they are scamming. Dynamic Recovery Solutions reference # ********* telephone ************

  Business Response

  Date: 11/04/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint: ******************** ******

   

  Dear Cindy R*****,

  We have read Mr. ************ complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ************ account in our office on July 14, 2022, for service. Our client reflects the Original Creditor as “******* ***” with a balance of $158.21. Our records reflect an open date of December 22, 2019. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed Mr. ************ telephone numbers onto our internal “Do Not Call” list to ensure that we cease communication regarding this matter. DRS will no longer service this account. Furthermore, based on Mr. ************  dispute, our client is also terminating collection efforts.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. ********** may have experienced.

   

   

   

  Regards,

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this account. I do not have a contract with Dynamic Recovery Solutions LLC. I have not received an ordinal contract from Dynamic Recovery Solutions as requested.

  Business Response

  Date: 11/04/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: **************** **********

               

   

  Dear Cindy R*****,

   

  We have read Mr. ******** complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ******** account in our office on June 30, 2022, for service. Our client reflects the Original Creditor as “****** ********* ******** **” Our records show a date of service of October 27, 2019, with a current balance of:$2,611.00. Due to the dispute the account has been returned to our client and DRS will no longer service the matter in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. ****** may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:10/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 16, 2022, a fraudulent account was placed on my consumer credit report. I have not received any notice about this account and was not given the opportunity to dispute it. This account looks to be a hospital bill which is a HIPPA violation. Please respond with the contract and all authenticated records of accounting, including tax filings. Send all of these documents within 30 days of receiving this notice. I am entitled to this information according to UCC9-210. My consumer credit report must be corrected immediately with the permanent deletion of this account. Thank you.

  Business Response

  Date: 10/26/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: *************** ********

               

   

  Dear Cindy R*****,

   

  We have read Mr. ******* complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ***** account in our office on January 26, 2022, for service. Our client reflects the Original Creditor as ******** ********** Our records show a date of service of May 31, 2019, with a current balance of:$200.00. Due to the dispute the account has been returned to our client and DRS will no longer service the matter in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. ***** may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm depressed and suicidal after dealing with the unauthorized use of my personal information. Which resulted in this unauthorized item on my credit report. I sent letters over 30 days ago and they failed to get back with me with sufficient validation. This account violates the FDCPA and must be deleted immediately because those are serious violations and I could be compensated for them.

  Business Response

  Date: 10/20/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: ***************** *******             

   

  Dear Cindy R*****,

   

  We have read Ms. ******** complaint and reviewed the accounts that have been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the accounts in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ******** accounts in our office on January 26, 2022, for service. Our client reflects the Original Creditor as “********** ********* ****” Due to the dispute the accounts have been returned to our client and DRS will no longer service these matters in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ******* may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for two debts with ADYNAMIC RECOVERY SOLUTIONS and do not have a contract with them. They did not provide me with any original documents or signatures like I asked. This debt was not properly validated.

  Business Response

  Date: 10/18/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: ****************** ***** 

   

  Dear Cindy R*****,

   

  We have read Ms. ********** complaint and reviewed the accounts that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the accounts in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ********** accounts in our office on April 28, 2022, for service. Our client reflects the Original Creditor as “******* ********* ******** ** ******* ***.” Our records show a date of service of February 4, 2018, with a current balance of:$804.00 and $1,708.00. Due to the dispute the accounts have been returned to our client and DRS will no longer service these matters in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ******** may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

   

• Initial Complaint

  Date:10/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is due to the negative marks made by your company on my credit file. I would be willing to accept this debt if it were mine and upon Validation and Proof of Claim but it’s not mine and there’s no way that you can validate it. Also, you must provide me proof that they have my consent to report my medical information in accordance with HIPPA laws. So let it be known that I am requesting full validation of this debt. I demand that you take action to this matter because it is causing me a lot of stress lately. Please remove this negative account in my credit report. The value of my credit worthiness is at stake.

  Business Response

  Date: 10/10/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: *************

   

   

  Dear Cindy R*****,

   

  We have read the consumers complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received the consumers account in our office on December 22, 2021, for service. Our client reflects the Original Creditor as “*** **** ****** **** ***********” Our records show a date of service of September 30, 2017, with a current balance of:$967.00. Due to the dispute the account has been returned to our client and DRS will no longer service the matter in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that the consumer may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit report shows a collection from your agency. I was never notified of this collection. What’s more, I do not believe this debt is accurate. Under the FAIR DEBT COLLECTION PROTECTION ACT, I have the right to request and receive validation of the debt. Therefore, please provide me with a copy of all the following: 1) An explanation of what this alleged account balance is for. 2) A calculation of this balance, including the complete payment history on this account, so I have proof that the amount is correct. 3) Documentation that shows I agreed to pay this debt. 4) The Agreement that grants you authority to collect on this alleged debt. 5) A copy of your state license, including license number. Stop contacting me about this or any other matter you have, except to provide me with accurate verification of this debt by U.S. mail only.

  Business Response

  Date: 10/06/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint: ********

   

  Dear Cindy R*****,

  We have read Mr. ****** complaint and reviewed the accounts that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the accounts in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ****** accounts in our as listed below:

  All the accounts below were received in Dynamic’s office on March 31, 2022, for service, and the Original Creditor is listed as: Emergency Physician Solut-NF.

  DRS #*********

  Client #********

  Date of Service – 11/13/2015

  $581.00

   

  DRS #*********

  Client #********

  Date of Service – 05/05/2016

  $925.00

   

  DRS #*********

  Client #********

  Date of Service – 07/16/2016

  $925.00

   

   

  DRS #*********

  Client #********

  Date of Service – 08/10/2016

  $925.00

   

  DRS #*********

  Client #********

  Date of Service – 08/11/2016

  $1367.00

   

  DRS #*********

  Client #********

  Date of Service – 08/13/2016

  $1367.00

   

  Per the consumers dispute and request, validation has been requested and received from our client. This has been sent to the consumer for their records and review. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed Mr. ****** telephone numbers onto our internal “Do Not Call” list to ensure that we cease communication regarding this matter. DRS will no longer service these accounts.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

   

   

   

   

   

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. **** may have experienced.

   

   

   

   

  Vickie R********

  Compliance Manager

  

  *** ********** ***** * *********** ** *****

  Email: ************************

  Phone: ************

• Initial Complaint

  Date:09/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The FDCPA 15 U.S.C. § 809. Validation of debts [15 USC 1692g] subsection (b)

  Business Response

  Date: 09/13/2022

  Cindy R*****

  Consumer Operations Director  

  Better Business Bureau of the Upstate

  408 North Church Street, Suite C

  Greenville, SC 29601   

  Complaint ID: ********/Augustin, Douckerchard           

   

  Dear Cindy R*****,

   

  We have read Mr. ********** complaint and reviewed the accounts that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.

  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr. ********** accounts in our office on December 22, 2021, for service. Our client reflects the Original Creditor as “********* ******* ******” Our records show the dates of service as 2/17/18, 2/19/18, 2/2018. Due to the dispute the accounts have been returned to our client and DRS will no longer service the matters in our office.

  We have requested the deletion of our tradeline from your credit history. As the credit reporting agencies are independent organizations, we have no control over how quickly our request will be honored. If after 45 days our tradeline has not been deleted, we encourage you to contact the credit reporting agency directly.

  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. Augustin may have experienced.

  Regards,

   

   

   

   

  Vickie R********

  Compliance Manager

  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************