Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter the June 19,2023 to resolve my account to $405.77 i didn,t pay anything at that time. I went back to 1/07/2024 them website and they were saying in their website i can resolve my account at $355.05 that what i did and pay i have a receipt with $ 0.00 balance status complete. Today I receive a email saying my outstanding balancce is $659.37. Please help me.Thanks

  Business Response

  Date: 01/17/2024

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint ID: ********/**********                         
  
  Dear Cindy R*****,
  
  We have read Mr. ********** complaint and reviewed the account that has been placed with us by our client. After reviewing the complaint DRS has found that Mr. ********** complaint is valid. He did pay this account online and the account has been closed in our office.
  I have attached a copy of the paid letter for Mr. ********** records.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr. ********** may have experienced.
  Regards,
  Vickie R********
  Compliance Manager
  
  ** *** ***** * *********** ** *****
  Email: ************************
  Phone: ************

  Customer Answer

  Date: 01/17/2024

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** **********

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have now received 2 text messages from this company regarding accounts I DO NOT own. I need either an explanation or for them to remove my number from their system. I don't owe anyone money, especially on accounts that aren't mine. TEXT #1: This text is from Dynamic Recovery Solutions regarding your ******** **** acct. Visit portal-*****************************. Reply stop to opt-out or call ************. #OfMsgsVaries DataRatesMayApply This is an attempt to collect a debt and any information obtained will be used for that purpose. Reply STOP to optout *** **** *******  TEXT #2: Visit portal-************** or call ************ to take advantage of payment options on your outstanding balance of $342.09. Pay: - $153.94 in up to 18 monthly payments. 55% off, that's a savings of $188.15! - Flexible payments on the Total Balance of $153.94 - Payments as low as $50.00 - One time payment of $153.94 This text is from Dynamic Recovery, a debt collector. The law limits how long you can be sued on a debt. Because of the age of your debt, ********* ******* ******** *** cannot sue you for it. If you do not pay the debt, ********* ******* ******** *** may report or continue to report it to the credit reporting agencies as unpaid. Reply stop to opt-out

  Business Response

  Date: 12/27/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601
  Complaint ID: **************** ******
  Dear Cindy R******
  
  Thank you for the opportunity to respond to *** ******** complaint. Based upon our review, we contacted *** ****** in good faith that we were reaching out to our customer as this was listed as a good contact number.
  We are grateful *** ****** brought to our attention that we have reached her in error. Dynamic Recovery Solutions has removed *** ******** telephone number from our system and placed her telephone number onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact her regarding this matter.
  Or client has also recalled the account from our office.
  Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
  We do apologize for any inconvenience that *** ****** may have experienced.
  Regards,
  
  
  Vickie R********
  Compliance Manager
  
  *** ********** ***** | Greenville, SC 29615
  Email: ************************
  Phone: ************

  Customer Answer

  Date: 12/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False allegations referring to this agency. Has personal info such as last 4 of SS Number. 470 caller/ male inadequate with others working at the same rate, with quick access of information.

  Business Response

  Date: 12/19/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint ID: ***************** ********            
  
  Dear Cindy R*****,
  
  We have read *** ********* complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
  Upon review, Dynamic Recovery Solutions, LLC (DRS) received *** ********* account in our office on July 13, 2023, for service. Our client reflects the Original Creditor as “******* **** ***.” Our records show an open date of January 19, 2021, with a current balance of:$468.82. Due to the dispute we have attached validation of the debt for the consumers review and records. The account has been returned to our client and DRS will no longer service the matter in our office. We have also attached validation of debt from our client for your records and review.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that *** ******* may have experienced.
  
  
  Regards,
  
  
  
  
  Vickie R********
  Compliance Manager
  
  *** ********** ***** * Greenville, SC 29615
  Email: ************************
  Phone: ************

• Initial Complaint

  Date:11/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern, This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. ************ ** *** **** ** ********  BAL. $14,952.00 PHILA CO DRS ACCT #: ********* BAL. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 11/27/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601
  Complaint ID:********/******** ******
  
  Dear Cindy R*****,
  
  Thank you for the opportunity to respond to ****** ********* complaint. Based upon our review, we are unable to locate a matter in our office under the information provided in the complaint.
  We have tried to locate an account by name, address, SSN and telephone number and we do not have an open match in our database. We had an account in 2020 - 2021 that was being serviced by DRS. Our client recalled the account 6/28/2021. DRS was not credit reporting on the account. The account numbers provided by Kareem do not match any of the account numbers on the account that we serviced back in 2020 – 2021. I was only able to match the SSN and DOB. DRS has not serviced this account since 6/28/2021.
  I believe that the consumer may have the wrong company. If the consumer believes that we are the correct DRS, please provide us with a copy of the account (s) showing on the actual credit report.
  Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
  
  
  Regards,
  
  
  
  
  Vickie R********
  Compliance Manager
  
  *** ********** ***** * *********** ** ***** ****** ************************ ****** ************

• Initial Complaint

  Date:11/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They called my employer, asking them to please provide them with mu daye of birth and other personal information. Of course they refused. I have no idea of an account or dealings with this people but of course if the supposedly are collecting something from me shouldnt they hold this information themselves. If they dont have this info to validate their debt these practices of trying to find my personal info somewhere is totally out of legit practice and if this continues i will definetly open a criminal complaint.

  Business Response

  Date: 11/30/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint: *************** ***
  
  Dear Cindy R******
  We have read *** ***** complaint and found that we reached out to *** ***** in error on November 22, 2023.
  Per company policy, we have notified our client of the consumer’s complaint with thorough documentation.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that *** ***** may have experienced.
  
  Regards,
  
  Vickie R********
  Compliance Manager
  
  135 Interstate Blvd. | Greenville, SC 29615
  Email: ************************
  Phone: ************

• Initial Complaint

  Date:10/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 26, 2023 I received a text message from “*****” that stated “This text is from Dynamic Recovery Solutions regarding your T M CARR, M.D., PC acct. Visit ************************** or call ************. #OfMsgsVaries DataRatesMayApply This is an attempt to collect a debt and any information obtained will be used for that purpose. DRS Ref# *********.” I attempted to access the account at DRS’s website. It did not find an account that matched the information requested from me. I spoke to all of my family members and no one has obtained services from Dr **** or his possible affiliated emergency practice. Furthermore, I evaluated the past 18 months of health insurance claims again confirming that we have not sought or received services from Dr **** or his affiliates. I have never received a bill from this entity. Furthermore, it is interesting that I found a detailed statement on-line from someone warning that Dr **** had fraudulently sent them to collections for services never provided. I have not paid the business and do not know the amount. In reviewing BBB.org website, it appears that other people have experienced something similar and DRS has resolved those matters satisfactorily. If you are able to resolve similarly with elimination of charge, no credit report action and removal of my information from DRS system, I would be very appreciative. Thank you!

  Business Response

  Date: 11/03/2023

  Cindy R*****
  Consumer Operations Director
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601
  Complaint ID: ***************** *******
  Dear Cindy R*****,
  Thank you for the opportunity to respond to Ms. ******* complaint. Based upon our review, we contacted Ms. ******* in good faith that we were reaching out to our customer as this was listed as a good contact number.
  We are grateful Ms. ******* brought to our attention that we have reached her in error. Dynamic Recovery Solutions has removed Ms. ********* telephone number from our system and placed her telephone number onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact her regarding this matter.
  Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
  We do apologize for any inconvenience that Ms. ******* may have experienced.
  Regards,
  Vickie R********
  Compliance Manager

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just got a text today stating to call from Dynamic Recovery Solutions regarding my ***** ***** management LLC / ****** acct. 877-********, I do not have an outstanding bill with these people. I do have an ****** account however I use either *** *** that is connected to my bank debt card or my bank debit card, so they are full of it. I believe this is a scam on their part I do not know the amount because I am scared to call them, they may steal my personal info. so I will put in an amount just to fill in the box but I truly do not know how much they are trying to collect.

  Business Response

  Date: 10/24/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint ID: ********/******* ********                           
  
  Dear Cindy R*****,
  
  We have read Ms. ****** complaint and reviewed the accounts that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ****** account in our office on June 28, 2022, for service. Our client reflects the Original Creditor as “********* BANK/******” with an open date of August 3, 2017, and a current balance of $556.80. Per the consumers dispute, validation has been requested and attached for their records and review and no further contact will be made by our office regarding this matter.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that  Ms.  ****** may have experienced.
  Regards,
  
  Vickie R********
  Compliance Manager
  *** ********** Blvd. | Greenville, SC 29615
  Email: *************gotodrs.com
  Phone: 833-********

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******** ******

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/20 and 9/26 Ref # ********* I received text messages from Dynamic Recovery Solutions. On 9/26 I called the company as I do not show in my credit report and debit in collections. The gentleman I spoke with asked me to verify my ex-husband's DOB when I stated that was not me, he rambled of a social security number (not sure if it was my ex-husband's or not), I stated that is not me. He apologized and said that was the only name on the account and I would be removed. On 10/17 I received another text. I called back to let them know again I should not be contacted. I explained the conversation I had with the gentleman previously, the lady I am speaking with then tells me that I am also on the account and gave me the last 4 digits of my social. I contacted my ex-husband who stated he also never had this account, and it does not show on his credit report. She stated the account was turned over in 2013, but to date I have never received anything by mail. I have a current account with **** ******, but it is with a completely different company, which I have called and am in good standing with. I pulled my credit report again just to double check and this company nor the company that they state turned the account over reflects in my credit history. When I googled the phone number to check if the company is even legit the first thing that pops up are all the complaints.

  Business Response

  Date: 10/24/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint: ********/******* ********** ****
  
  Dear Cindy R*****,
  We have read Mr./Mrs. ******* complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Mr./Mrs. ******* account in our office on January 18, 2023, for service. Our client reflects the Original Creditor as “******* ******** ******* CREDIT CORPORATION/retail card” with a balance of $759.27. Our records reflect an open date of February 26, 2013. Dynamic Recovery Solutions acknowledges that the consumer does not want any further contact from our office regarding this matter. Per the consumers request, we have placed Mr./Mrs. ******* telephone numbers onto our internal “Do Not Call” list to ensure that we cease communication regarding this matter. DRS will no longer service this account.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Mr./Mrs. ******* may have experienced.
  
  
  
  Regards,
  
  Vickie R********
  Compliance Manager
  
  *** ********** Blvd. | Greenville, SC 29615
  Email: *************gotodrs.com
  Phone: 833-********

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. I never had an account with the company they are stating they represent, when I called the first time, I was told that my name and information was nowhere to be found. Now they company is stating I am the primary account holder, but when I call, they call me Mr. ******* and provide information that is not mine. I made the mistake of verifying my name and date of birth on the first call. When I called the second time, again they provided information that is not mine but then stated they had my information. This company shows up nowhere on my credit report anywhere as ever been open in my name, I also find it very odd that collector would wait 10 years to collect, which would show on my credit report. I would like for my information to be removed as I do not nor have, I ever had an account with the company they represent. It may not seem like a big deal since it is not showing on my credit report but how many people has this company scammed out of money? I appreciate your assistance.  
  
  
  
  Regards,
  
  **** *******

  Business Response

  Date: 10/24/2023

  As previously stated in our response, when we receive a complaint of this nature, we cease all collections on the account.  The account has been returned to our client and is no longer being serviced by DRS.  

  We were servicing the account for ****, LLC.

   

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving text messages stating I owe a debt on an MRI only I have never had an MRI. This is a false debt.

  Business Response

  Date: 10/24/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601
  Complaint ID: **************** ****
  
  Dear Cindy R*****,
  
  Thank you for the opportunity to respond to Mr./Mrs. ******** complaint. Based upon our review, we contacted Mr./Mrs. ****** in good faith that we were reaching out to our customer as this was listed as a good contact number.
  We are grateful Mr./Mrs. ****** brought to our attention that we have reached him/her in error. Dynamic Recovery Solutions has removed Mr./Mrs. ******** telephone number from our system and placed his/her telephone number onto our internal “Do Not Call/Text” list to ensure that we no longer attempt to contact him/her regarding this matter.
  Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due account for our clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters.
  We do apologize for any inconvenience that Mr./Mrs. ****** may have experienced.
  Regards,
  
  
  Vickie R********
  Compliance Manager
  
  *** ********** ***** * *********** ** *****
  Email: ************************
  Phone: ************

• Initial Complaint

  Date:10/16/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I has been receiving text from Dynamic recovery since June 28, everyday about a bill from a Hospital, I called back to them, two weeks ago to review the problem, and they mentioned a Hospital I never visited, I explained that I never has been at that hospital before. They don't want to heard stories they claim the payment and they already damaged my score credit with this. They are continuing sending me text every day harassing me about damaging my credit and they are claiming for the payment. According to them that event happened on 2017, already 6 years ago. They had my previous address on file, I am in my new house for almost 2 years and never received a letter or email before.

  Business Response

  Date: 10/24/2023

  Cindy R*****
  Consumer Operations Director  
  Better Business Bureau of the Upstate
  408 North Church Street, Suite C
  Greenville, SC 29601   
  Complaint ID: ********/******** ******              
  
  Dear Cindy R*****,
  
  We have read Ms. ******* complaint and reviewed the account that has been placed with us by our client. Per company policy, when a complaint of this nature is received from your office, we cease all activity on the account in our office. We have notified our client of the consumer’s complaint with thorough documentation.
  Upon review, Dynamic Recovery Solutions, LLC (DRS) received Ms. ******* account in our office on June 16, 2023, for service. Our client reflects the Original Creditor as “***** ***** HOSPITAL” with a date of service of June 7, 2017, and a balance of $3,922.00.
  Please note that Dynamic Recovery Solutions, LLC. is not reporting this matter to the consumers credit report.
  Dynamic Recovery Solutions does not condone any fraudulent activity, deceptive acts, abuse, or harassment of any form to a consumer. Dynamic Recovery Solutions is a third-party collection agency licensed and bonded in all applicable states to collect on past due accounts for its clients. DRS always wants to acknowledge any concerns a consumer expresses regarding these types of matters. We do apologize for any inconvenience that Ms. ******* may have experienced.
  Regards,
  Vickie R********
  Compliance Manager
  
  *** ********** Blvd. | Greenville, SC 29615
  Email: ********************.com
  Phone: 833-********

  Customer Answer

  Date: 10/25/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I don't recall visiting this Hospital at all, I don't have any Doctor in this hospital either, besides, I have a very good work insurance since 2000. BBB Thank you for the follow up! Blessings!
  
  Regards,
  
  ****** *******