Complaints

This profile includes complaints for LVNV Funding, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LVNV Funding, LLC

  355 S Main St Ste 300-D Greenville, SC 29601-2923

  
• 

  LVNV Funding, LLC

  55 Beattie Pl Ste 110 Greenville, SC 29601-5115

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ***** ******** **** *****. I do not have a contract with LVNV Funding LLC. They did not provide me with the original contract as request.

  Customer Answer

  Date: 01/16/2024

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********. I have asked the company for these same documents which were never sent to me. Their response is satisfactory to me. But the amount owed is incorrect.
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 01/16/2024

  January 12, 2024
  
  Brianna M*******
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ******** ******; Case/File No. ********
  Account Number: ****************
  Original Creditor: ***** ******** **** *****
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. M*******:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received January 12, 2024
  regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
  owns the Account, having acquired it on October 26, 2023. Resurgent Capital Services L.P. (“Resurgent”)
  is the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ******** ******’s inquiry and believe the following information will address their concerns.
  
  The Account originated on November 14, 2016 with ***** ******** **** *****. The Account
  charged off on November 30, 2021 with a balance of $4,439.41. No payments have been received on the
  Account since it was acquired by the Current Owner. The current Account balance is $4,439.41.
  
  With its purchase of the Account, the Current Owner acquired all ownership rights, including the
  rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
  being reported to the credit bureaus on behalf of the Current Owner. Based on information contained in the
  Account records, the tradeline for this Account should not be deleted; however, it is being reported as
  disputed to the credit bureaus. It will continue to report as such for the remaining reporting period unless
  new information indicates that the disputes should be removed.
  
  The enclosed letters containing verification of debt were mailed to ******** ****** on November
  17, 2023 and again on December 8, 2023. This Account has been properly verified as required by the Fair
  Debt Collection Practices Act. I have also enclosed the bill statements on file for the Account.
  
  I hope my response has addressed all of ******** ******’s concerns. If there are any further
  questions, comments, or concerns, they may contact Customer Service at ***************
  
  Respectfully,
  
  Drew
  Compliance Department
  Resurgent Capital Services L.P.
  

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** *** **** **** I do not have a contract with LVNV Funding LLC. They did not provide me with the original contract as I requested.

  

  Business Response

  Date: 12/07/2023

  We are providing a confidential response via the BBB addressing all of the concerns raised in the complaint. If the customer has additional information or is not satisfied with this response, they may contact us via the BBB or directly.

  Customer Answer

  Date: 12/07/2023

  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ****

• Initial Complaint

  Date:11/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for the debt with ******* ********* ****. I do not have a contract with LVNV Funding. They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 12/08/2023

  
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********. They removed the collections account from my credit report. That resolution is satisfactory to me. 
  
  Regards,
  
  *** ***

  Customer Answer

  Date: 12/08/2023

  
  
  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********. They removed the collections account from my credit report. That resolution is satisfactory to me. 
  
  Regards,
  
  *** ***

  

  Business Response

  Date: 12/08/2023

  December 7, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: *** ***; Case/File No. ********
  Account Number: ****************
  Original Creditor: C****** ********* ****
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received December 6,
  2023 regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”)
  currently owns the Account, having acquired it on June 29, 2023. Resurgent Capital Services L.P.
  (“Resurgent”) is the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  *** ***’s inquiry and believe the following information will address their concerns.
  
  The Account originated on January 14, 2022 with C****** ********* **** and was opened with
  *******. The Account charged off on January 31, 2023 with a balance of $1,536.90. No payments have
  been received on the Account since it was acquired by the Current Owner. The current Account balance is
  $1,536.90.
  
  With its purchase of the Account, the Current Owner acquired all ownership rights, including the
  rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
  being reported to the credit bureaus on behalf of the Current Owner. Based on information contained in the
  Account records, the tradeline for this Account should not be deleted; however, it is being reported as
  disputed to the credit bureaus. It will continue to report as such for the remaining reporting period unless
  new information indicates that the disputes should be removed.
  
  We are providing the enclosed account summary as verification of debt in accordance with the Fair
  Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).
  
  I hope my response has addressed all of *** ***’s concerns. If there are any further questions,
  comments, or concerns, they may contact Customer Service at ***************
  
  Respectfully,
  
  Drew
  Compliance Department
  Resurgent Capital Services L.P.

• Initial Complaint

  Date:11/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** *** Bank NA, in the amount of $641.00. I also have not entered in a contract with LVNV Funding, LLC. They have not provided me with the original contract as requested.

  Customer Answer

  Date: 12/06/2023

  Better Business Bureau,
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *****

  

  Business Response

  Date: 12/07/2023

  
  
  November 21, 2023
  
  Brianna M*******
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  
  RE: ****** *****; Case/File No. ********
  Inquiry Reference Number: *****
  
  Dear Ms. M*******:
  
  This letter is in response to your correspondence received November 21, 2023. We are unable to
  locate an account. Please provide additional information, such as the account number and/or social security
  number, in order to help us locate the account and address ****** *****’s concerns.
  
  Respectfully,
  
  
  
  
  
  Matt
  Compliance Department
  Resurgent Capital Services L.P.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with LVNV Funding LLC, I do not have a contract with the collection agency, they did not provide me with a copy of the original copy of the contract as requested i

  

  Business Response

  Date: 11/07/2023

  October 19, 2023
  
  Brianna M*******
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ****** * ****; Case/File No. ********
  Reference Numbers: ********** *********
  
  Dear Ms. M*******:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received October 11, 2023.
  LVNV Funding LLC (“LVNV”) currently owns the two accounts referenced in the inquiry. Resurgent
  Capital Services L.P. (“Resurgent”) is the servicer of these accounts.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ****** * ****** inquiry and believe the following information will address their concerns.
  
  The first account, account number ****************, reference number *********, originated
  with **** ** ******** on April 3, 2020 and was opened with ***** ******. The last payment in the amount
  of $220.84 was received on April 15, 2022. This account charged off on October 31, 2022 with a balance
  of $504.11. LVNV acquired this account on November 18, 2022. No payments have been received on this
  account since it was acquired by LVNV. The current account balance is $504.11.
  
  The second account, account number ****************, reference number *********,
  originated with **** ** ******** on May 27, 2020 and was opened with ***** **** The last payment in
  the amount of $100.00 was received on October 4, 2022. This account charged off on February 28, 2023
  with a balance of $482.06. LVNV acquired this account on March 28, 2023. No payments have been
  received on this account since it was acquired by LVNV. The current account balance is $482.06.
  
  These accounts were previously charged off. Charging off an account does not satisfy the debt, nor
  does it affect the customer’s responsibility for the amount owed. If the account is sold after being charged
  off, the new owner has the right to collect the account.
  
  With its purchase of these accounts, LVNV acquired all ownership rights, including the rights to
  collect on these accounts and to report to the credit bureaus, if eligible. Currently, these accounts are being
  reported to the credit bureaus on behalf of LVNV. In accordance with the Fair Credit Reporting Act, the
  LVNV tradelines for these accounts are being reported as disputed to the credit bureaus. They will continue
  to report as such throughout the permissible reporting period unless new information indicates that the
  disputes should be removed.
  
  I have enclosed a copy of the letters Resurgent sent to ****** * **** that provided them with the
  validation notice as required by the Fair Debt Collection Practices Act (“FDCPA”) for these accounts and
  that notified them that LVNV may report a negative item on their credit report.
  
  The enclosed letters containing verification of debt were previously mailed to ****** * **** in
  compliance with the FDCPA. Bill statements and terms and conditions on file for the account are enclosed
  for review.
  
  Resurgent does not condone harassment or unprofessional communication with customers, as it is
  our goal to adhere to all state and federal laws and regulations concerning the collection of debts.
  Accordingly, we expect the same of the servicers collecting on our behalf. After investigating the accounts,
  we found no evidence of the mishandlings alleged in the complaint.
  
  Resurgent understands that unforeseen circumstances can lead to involuntary financial hardship,
  making it difficult or impossible for customers to repay debt obligations. If ****** * **** is experiencing
  involuntary hardship, we ask that they provide documentation evidencing hardship so that we may review
  their circumstance and take appropriate action on the accounts. This documentation should be sent to the
  following address or fax number:
  
  Compliance Department
  MS 250
  **** *** ***** *********** ** ***** **** ************
  

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with * ******. I do not have a contract with debt collection agency LVNV funding, tryin to collect a debt. They did not provide me with original contract as requested.

  

  Business Response

  Date: 08/30/2023

  August 25, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ********* ******; Case/File No. ********
  Reference Numbers: *********, *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 15,
  2023. LVNV Funding LLC (“LVNV”) currently owns the two accounts referenced in the inquiry.
  Resurgent Capital Services L.P. (“Resurgent”) is the servicer of these accounts.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ********* ******’s inquiry and believe the following information will address their concerns.
  
  The first account, account number ****************, reference number *********, originated
  with ****** *** ***** **** on December 7, 2020. This account charged off on February 20, 2023 with a
  balance of $844.74. LVNV acquired this account on March 16, 2023. No payments have been received on
  this account since it was acquired by LVNV. The current account balance is $844.74. Bill statements and
  terms and conditions on file for the account are enclosed for review.
  
  With its purchase of the account ending in ****, LVNV acquired all ownership rights, including
  the rights to collect on this account and to report to the credit bureaus, if eligible. Currently, this account
  is being reported to the credit bureaus on behalf of LVNV. Based on information contained in our account
  records, the tradeline for this account should not be deleted; however, it is being reported as disputed to
  the credit bureaus. It will continue to report as such for the remaining reporting period unless new
  information indicates that the dispute should be removed.
  
  The enclosed letter containing verification of debt for the account ending in **** was mailed to
  ********* ****** on June 21, 2023 in compliance with the Fair Debt Collection Practices Act
  (“FDCPA”).
  
  The second account, account number *********, reference number *********, originated with
  ******** **** ***. on January 11, 2007. This account charged off on August 12, 2007 with a balance of
  $884.15. The last payment in the amount of $280.61 was received on September 18, 2012. LVNV
  acquired this account on August 22, 2016. No payments have been received on this account since it was
  acquired by LVNV. As of today’s date, the current account balance is $692.47.
  
  A judgment was obtained on the account ending in **** on January 9, 2012 in the Essex Special
  Civil Part in Essex County, New Jersey, with case number *** ************. Enclosed is a copy of the
  judgment for review. Because this debt is the subject of a valid, legally enforceable judgment, Resurgent
  considers the debt to be valid and this dispute to be resolved.
  
  With its purchase of the account ending in ****, LVNV acquired all ownership rights, including
  the rights to collect on this account and to report to the credit bureaus, if eligible. Currently, however,
  LVNV is not reporting this account to the credit bureaus.
  
  I hope my response has addressed all of ********* ******’s concerns. If there are any further
  questions, comments, or concerns, they may contact Customer Service at **************.
  
  Respectfully,
  
  
  Drew
  Compliance Department
  Resurgent Capital Services L.P.

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COLLECTION AGENCY is violating the Customer Name, they removed it from one bureau and did not removed it from rest of the bureaus. I demand this account to be deleted from my credit report immediately.

  

  Business Response

  Date: 08/29/2023

  August 15, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ***** ******; Case/File No. ********
  Account Number: ****************
  Original Creditor: ****** *** ***** ****
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
  regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
  owns the Account, having acquired it on April 22, 2019. Resurgent Capital Services L.P. (“Resurgent”) is
  the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ***** ******’s inquiry and believe the following information will address their concerns.
  
  The Account originated on December 13, 2017 with ****** *** ***** **** The Account charged
  off on March 26, 2019 with a balance of $888.04. No payments have been received on the Account since it
  was acquired by the Current Owner. The current Account balance is $888.04.
  
  With its purchase of the Account, the Current Owner acquired all ownership rights, including the
  rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
  being reported to the credit bureaus on behalf of the Current Owner. In accordance with the Fair Credit
  Reporting Act, the Current Owner’s tradeline for this Account is being reported as disputed to the credit
  bureaus. It will continue to report as such throughout the permissible reporting period unless new
  information indicates that the dispute should be removed.
  
  We have confirmed that we are reporting the Account to the credit bureaus accurately in accordance
  with credit reporting guidelines. Our records indicate that the Current Owner’s tradeline for this Account
  has been reported to the credit bureaus consistently each month since it began reporting. ***** ******
  should contact the appropriate credit bureau regarding any information they believe is being reported in
  error.
  
  The enclosed letters containing verification of debt were mailed to ***** ****** on July 7, 2023
  and August 2, 2023. This Account has been properly verified as required by the Fair Debt Collection
  Practices Act. I have also enclosed the terms and conditions and additional bill statements on file for the
  Account. Please note that the bill statements on file show the same address ***** ****** included in their
  inquiry.
  
  Our records indicate that ***** ****** submitted a notice requesting that we cease communication
  with them regarding this Account. When such a request is received, a restriction is placed on the Account
  so that no further contact is made to the customer, except to respond to specific requests received from the
  customer.
  
  I hope my response has addressed all of ***** ******’s concerns. If there are any further questions,
  comments, or concerns, they may contact Customer Service at **************.
  
  Respectfully,
  
  
  Teisha
  Compliance Department
  Resurgent Capital Services L.P.

• Initial Complaint

  Date:07/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m not liable for this debt with ********** ******. I do not have a contract with LVNV Funding llc. They did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/29/2023

  August 21, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ****** *******; Case/File No. ********
  Account Number: ******************
  Original Creditor: ******** ****
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
  regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
  owns the Account, having acquired it on March 14, 2019. Resurgent Capital Services L.P. (“Resurgent”) is
  the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ****** *******’s inquiry and believe the following information will address their concerns.
  
  The Account originated on March 30, 2015 with ******** **** and was opened with ********** ******. The Account charged off on February 28, 2019 with a balance of $839.82. No payments have been
  received on the Account since it was acquired by the Current Owner. The current Account balance is
  $839.82.
  
  We are providing the enclosed account summary as verification of debt in accordance with the Fair
  Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)). With its purchase of the Account, the
  Current Owner acquired all ownership rights, including the rights to collect on the Account and to report to
  the credit bureaus, if eligible. Currently, this Account is being reported to the credit bureaus on behalf of
  the Current Owner.
  
  In accordance with the Fair Credit Reporting Act, the Current Owner’s tradeline for this Account
  is being reported as disputed to the credit bureaus. It will continue to report as such throughout the
  permissible reporting period unless new information indicates that the dispute should be removed.
  
  I hope my response has addressed all of ****** *******’s concerns. If there are any further
  questions, comments, or concerns, they may contact Customer Service at ***************
  
  Respectfully,
  
  Leo
  Compliance Department
  Resurgent Capital Services L.P.

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ****** *** ****, I do not have a contract with LVNV Funding LLC, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 08/29/2023

  August 21, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ******* *****; Case/File No. ********
  Account Number: ****************
  Original Creditor: ****** *** ***** ***.
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
  regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
  owns the Account, having acquired it on April 14, 2023. Resurgent Capital Services L.P. (“Resurgent”) is
  the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ******* *****’s inquiry and believe the following information will address their concerns.
  
  The Account originated on November 21, 2018 with ****** *** ***** ***. The Account charged
  off on March 6, 2023 with a balance of $709.65. No payments have been received on the Account since it
  was acquired by the Current Owner. The current Account balance is $709.65.
  
  We are providing the enclosed account summary as verification of debt in accordance with the Fair
  Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).
  
  With its purchase of the Account, the Current Owner acquired all ownership rights, including the
  rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, this Account is
  being reported to the credit bureaus on behalf of the Current Owner. In accordance with the Fair Credit
  Reporting Act, the Current Owner’s tradeline for this Account is being reported as disputed to the credit
  bureaus. It will continue to report as such throughout the permissible reporting period unless new
  information indicates that the dispute should be removed.
  
  I hope my response has addressed all of ******* *****’s concerns. If there are any further questions,
  comments, or concerns, they may contact Customer Service at **************.
  
  Respectfully,
  
  
  Becky
  Manager, Compliance Department
  Resurgent Capital Services L.P.
  

• Initial Complaint

  Date:07/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ******* *** **** *** ***. I do not have a contract with LVNV Funding LLC, they did not provide me with the original contract as requested.

  

  Business Response

  Date: 08/29/2023

  August 16, 2023
  
  Cindy R*****
  Better Business Bureau of Upstate South Carolina
  408 N. Church St. Suite C
  Greenville, SC 29601-2164
  
  RE: ******** ********; Case/File No. ********
  Account Number: ****************
  Original Creditor: ******* *** **** ****** ****
  Current Owner: LVNV Funding LLC
  Reference Number: *********
  
  Dear Ms. R*****:
  
  This letter is in response to the Better Business Bureau (“BBB”) inquiry received August 8, 2023
  regarding the referenced account (the “Account”). LVNV Funding LLC (“the Current Owner”) currently
  owns the Account, having acquired it on May 18, 2022. Resurgent Capital Services L.P. (“Resurgent”) is
  the servicer of the Account.
  
  At Resurgent, we take our customer service and consumer protection obligations very seriously
  and have dedicated significant resources to our compliance-related functions. I have personally reviewed
  ******** ********’s inquiry and believe the following information will address their concerns.
  
  The Account originated on November 28, 2016 with ******* *** **** ****** **** The Account
  charged off on February 24, 2021 with a balance of $1,031.79. No payments have been received on the
  Account since it was acquired by the Current Owner. The current Account balance is $1,031.79.
  
  We are providing the enclosed account summary as verification of debt in accordance with the Fair
  Debt Collection Practices Act, section 809(15 U.S.C.§ 1692(g)).
  
  With its purchase of the Account, the Current Owner acquired all ownership rights, including the
  rights to collect on the Account and to report to the credit bureaus, if eligible. Currently, however, the
  Current Owner is not reporting the Account to the credit bureaus.
  
  I hope my response has addressed all of ******** ********’s concerns. If there are any further
  questions, comments, or concerns, they may contact Customer Service at **************.
  
  Respectfully,
  
  
  Becky
  Manager, Compliance Department
  Resurgent Capital Services L.P.