Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started renting from this company in October on a brand new Townhome in Easley, SC It has been a nightmare ever since. I have put several work order in for things that need attention, like the washing machine was leaking and coming through the ceiling on bottom floor over the smoke detector. I waited a week before getting a response and I finally had to tell them I would get my attorney involved. I put in many orders to have things fixed and they were never even looked at until I told them I could contact my attorney. Then they tried to tell me it was my fault because I had set hours when maintenance come could in. I told them that was a lie, all they had to do was calling me. They finally got the owner (Marlene H******) out there she meet them at the Townhome, I was able to tell her the washing machine has never worked it’s been stuck in a small cycle since day one. They never fixed the leaking washing machine told me to keep using it and call them if it got worst. Which is absolutely ridiculous! Then this past week, I put in a work order for maintenance because the breaker for the bathroom keeps tripping, and we loose power. I have to flip it back on. Well Thursday I had to wait for over an hour to get it back on now it’s flashing two yellow lights, I took pictures and videos of it and submitted it and still today Tuesday 2/7 NO response about this. I have contacted them asking when they could come and I get nothing, the thing that frustrates me SO bad, is I pay $1350 a month every month for this place and they can’t even come with their maintenance request or at least try to contact us. I mean it’s really ridiculous? All they care about is the money and the heck with what others are facing. It is really sad someone gets that much money and can’t fix the problems like I am having that could be actually dangerous. I am actually going to ask if BBB could help me get out this lease so I can find someone else to live. It’s so sad people will take your money

  Business Response

  Date: 04/04/2023

  We released this property owner on 1/31/23 to ****** Real Estate. This property is a new construction and under a builder's warranty, thus all repairs reported had to be submitted to the builder and then to the appropriate contractors that originally installed. 

  
  

  Please let us know if you need any additional information.

  Customer Answer

  Date: 04/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 
  That has always been their excuse no matter what I submitted and needed help with.  The property owner needs to be involved also.  As much money as I pay each month, I should not be treated like this. My breaker is still not fixed and no one has contacted me about it. 
  
  Regards,
  
  Dana L****

  Business Response

  Date: 04/05/2023

  Please be advised that Central Property Management no longer manages this property. We provided notice to terminate the Property Management Agreement with the Owner on 1/31/2023 and it is currently under management with ****** Real Estate.  While under management, owner stipulated all repairs to be submitted to the Owner because home was new construction & under builder warranty for essential services.

  Lease Defines the Essential Services shown below. Copy of Original Lease is also attached.

  ********* SERVICES AND APPLIANCES: The Landlord is required to provide essential services; meaning sanitary plumbing or sewer services; electricity; gas, where it is used for heat, hot water, or cooking; running water, and reasonable amounts of hot water and heat, except where the building that includes the dwelling unit is not required by law to be equipped for that purpose, or the dwelling unit is so constructed that heat or hot water is generated by an installation within the exclusive control of the Tenant and supplied by a direct public utility connection. 

  Law states we have 14 days to initiate all requested repairs. We initiated repair requests to owner, who then referred us to the builder & scheduled times provided by the Builder with the tenant. When notified by tenant that the builder did not show for appointment, we immediately contacted the Builder to find out why did not show & to reschedule. Unless we are notified by the Tenant or Builder, we are unaware of the status of the repair. We responded promptly to each request or to updates provided by the Tenant. Unfortunately, we cannot control the how long it takes for repairs to be complete. Because the home is under Builder warranty, owner only approved the Builder for repairs in fear of forfeiting Builder warranty.

  We acted within the authority provided by the Owner and initiated all repairs to begin within the required 14 days. Landlord & Tenant Laws state that when repairs are not complete within 14 days, tenant has right to terminate the Lease per Section 27-40-610 of the Landlord & Tenant Act. We never received notice to terminate while we managed the property.

  SECTION 27-40-610. Noncompliance by landlord in general.
  

  
  (a) Except as provided in this chapter, if there is a material noncompliance by the landlord with the rental agreement or a noncompliance with Section 27-40-440 materially affecting health and safety or the physical condition of the property, the tenant may deliver a written notice to the landlord specifying the acts and omissions constituting the breach and that the rental agreement will terminate upon a date not less than fourteen days after receipt of the notice if the breach is not remedied within fourteen days. The rental agreement shall terminate as provided in the notice except that:
  
  (1) The rental agreement shall not terminate by reason of the breach:
  
  (i) if the breach is remedial by repairs or otherwise and the landlord adequately remedies the breach before the date specified in the notice; or
  
  (ii) if such remedy for a breach not affecting health and safety cannot be remedied within fourteen days, but is commenced within the fourteen-day period and is pursued in good faith to completion within a reasonable time.
  
  (2) The tenant may not terminate for a condition caused by the deliberate or negligent act or omission of the tenant, a member of his family, or other person on the premises with the tenant's permission or who is allowed access to the premises by the tenant.
  
  (b) Except as provided in this chapter, the tenant may recover actual damages and obtain injunctive relief in a magistrate's or circuit court, without posting bond, for any noncompliance by the landlord with the rental agreement or Section 27-40-440. If the landlord's noncompliance is wilful, the tenant may recover reasonable attorney's fees.
  
  (c) If the rental agreement is terminated, the landlord shall return security recoverable by the tenant under Section 27-40-410. If the landlord's noncompliance is wilful, the tenant may recover reasonable attorney's fees