Business Profile

Vacation Timeshare

Palmera Vacation Club

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Initial Complaint
01/22/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We were induced to purchase this vacation package based on them buying a current time share. We were promised several times we would receive a check for the other time share. We were told not to spend that check on other things, but to be sure to apply to this purchase. I asked several times to see it in writing. A paper was waived under our noses. When we got home, however, and didnt receive any check - the fine print on that paper said no guarantee of sale. That we should not rely on this. My husband and I asked MULTIPLE times if check was guaranteed which salesman and his boss assured us it was. We stated several times we would not buy if that wasnt the deal. I feel they used fraudulent statements assuring us wed get a check and tried to pass off the paper as proof. I know we should have read closer, but high pressure sales make you forget to check things. Now we are stuck with a loan we NEVER would have agreed to sans the assurances of the forthcoming payment for the other time share. Now we are stuck with both and monthly loan ************************************ fees. They can keep the money received to date - I just want to cancel the loan and membership because of false statements and fraudulent business practices.
Business response
01/31/2025
Palmera Vacation Club is in receipt of the recent complaint filed by **** *******, File No. ********. We appreciate the opportunity to address the situation and will reach out to Ms. ******* in hopes of reaching a mutual resolution. We will report the results back to you once the matter has been resolved.
Respectfully,
Palmera Vacation Club
Customer response
02/01/2025
I have not received anything from Palmera or been contacted by them as of 2-1-25
Customer response
02/10/2025
As of 2/10/25 - I have had no contact from this company respond g to the complaint. Is there anything else I can do?
Business response
02/19/2025
Palmera Vacation Club has reached out to Mrs. ******** on the number provided, to discuss her recent submission and concerns. We will report the results back to you once The Member has contacted us.

Thank you,
Palmera Vacation Club
Initial Complaint
01/09/2025
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Before I signed the contract I was told they would give us a family of 4 cruise to anywhere, didn't happened. The loan for the ********* was said to be paid off in 4 years also a lie, never been able to use points ever enough points. Never any openings, haven't used service even once. After the first year I became disabled they told me they didn't care they want their money, they said it wouldn't matter even if i died they want their money. I couldn't and still can't afford it. I was threaten with a foreclosure and they said they would destroy my credit. I have contacted them asking to cancel my contract. They have lied to me and my family, conned us out of our money for many years. Im a disabled vet and a single parent this has put so much unnecessary stressed on me. I need help.
Business response
01/16/2025
Palmera Vacation Club is in receipt of the recent complaint filed by **** *********, File No. ********. We appreciate the opportunity to address the situation and will contract Mr. ********* in hopes of reaching an amicable resolution. We will report the results back to you once the matter is complete.

Thank you,
Palmera Vacation Club
Customer response
01/31/2025
Because they did not say they would cancel the contract
Business response
02/07/2025
Palmera Vacation Club has reached out to Mr. ********* regarding his Membership and recent submission. A voicemail was left asking him to please contact us.

Thank you,
Palmera Vacation
Initial Complaint
01/06/2025
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In May 2022 palmera vacation club promised to sell my TAN timeshare in exchange for a palmera timeshare which wed actually use (in theory if they hadnt lied) as we go to HHI yearly. They promised wed get $14k by July 22 whether they sold or not saying theyd take the loss. Ive asked over the past year and a half and they tell me its not sold and they need to decrease the price but Ill still get $14k. They also said 3k points from palmera would get a 3 bedroom unit. Come to find out thats ***** points so I cant even use the package they scammed us into AND I found out from TAN today that they dont allow for the resale of those packages. This was a total misrepresentation of what they had the ability to do and an outright lie about the value of the points we purchased.
Business response
01/14/2025
Palmera Vacation Club is in receipt of the recent complaint filed by ****** ******, File No. ********. We have reached out to the Members and left a voicemail asking them to contact our *************************** to discuss the situation and will report the results back to you once the matter has been addressed. Since becoming Members in 2022, *** ******* have been back for vacations, each year, (twice last year) and have been to our office for Member Updates each time. They also have a May reservation for this year that was made just four days before this filing, so we are happy to address their concerns and ************ always.

Respectfully,

Palmera Vacation Club
Customer response
01/22/2025
In May 2022 palmera vacation club promised to sell my TAN timeshare in exchange for a palmera timeshare which wed actually use (in theory if they hadnt lied) as we go to HHI yearly. They promised wed get $14k by July 22 whether they sold or not saying theyd take the loss. Ive asked over the past year and a half and they tell me its not sold and they need to decrease the price but Ill still get $14k. They also said 3k points from palmera would get a 3 bedroom unit. Come to find out thats ***** points so I cant even use the package they scammed us into AND I found out from TAN today that they dont allow for the resale of those packages. This was a total mis***resentation of what they had the ability to do and an outright lie about the value of the points we purchased. I have been back annually and attempted to get status updates, being told the TAN package is still for sale. I've just found out this a lie. I filed a previous complaint and called Palmera back to discuss the BBB complaint. They told me someone would call me back but lied and had the complaint closed. I am seeking resolution on the payment I was promised for the TAN package. I have proof via text message and documents from the original purchase that we were told we would get the $14k regardless of the cost the package was sold for and that Palmera would absorb the cost if not sold by July 2022. This company continues to ***** calls and tell us in person May of each year that this package is still listed for sale when a TAN *** has confirmed this is impossible and those cannot be sold. This was a mis***resentation of what the company could do and I will be filing a lawsuit for negligent mis***resentation and deceptive sales practices.
Business response
01/31/2025
A Representative of Palmera Vacation Club spoke with Mrs. ****** regarding their submission. Both parties agreed to speak again once the matter has been reviewed. We will report those results back to you once the matter has been completed. We appreciate Mrs. ******** patience and cooperation.

Sincerely,
Palmera Vacation Club
Customer response
01/31/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22764608
I am rejecting this response because:

responding to keep this case open and active - as mentioned by Palmera, ****** said she is looking into this and would call me this week. I have not yet heard back and am still pending resolution.
Regards,
****** ******
Business response
02/07/2025
Palmera Vacation Club has reached out to Mrs. ****** and left a message for her to contact us.
Thank you,
Palmera Vacation Club
Customer response
02/18/2025
I have not heard back from palmera after I was promised a response within a week. Please reopen and follow up with the company or Ill be taking legal action.
Initial Complaint
11/12/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
How can we make any progress on our resolution if we dont receive a response from you?Weve been waiting months for a consistent conversation from someone here with no success!They agreed to cancel our latest contract (the one with an open debt), yet we have not received any guidance on how to proceed. We have expressed our need to relinquish full ownership, so why allow us to exit one contract but not the other especially when the one you are holding us to is completely paid off? It seems illogical. *** previously indicated that the entire ownership could be canceled for an initial fee of $10,000. We understand that complete termination is possible, but the price your board proposed is unacceptable given the circumstances, which we find unethical. Now knowing that youll agree to cancel the latest contract which is what the $10,000 fee requested was supposed to settle, why cant you release us from the entire ownership as mentioned before by the board? Please respond; we would like clarity on what it will take to completely conclude this matter and return full ownership to your company for further management. We hoped to settle this directly, but have had no choice to seek assistance from the BBB with connecting to someone since no one is responding. We seek a definitive exit, and we cannot achieve this while engaging in unproductive one-sided conversations that lead us no where. Thank you.
Business response
11/19/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***** and ******** *****, File No. ********. We appreciate the opportunity to address the situation and will reach out to *** and Mrs. ***** in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.

Thank you.
Respectfully,
Palmera Vacation Club
Customer response
01/02/2025

Complaint id *******************************

We request that this complaint be reopened. I am rejecting the business's response as, despite their claim of reaching out to resolve the issue, no one from the company has contacted us. We would like to keep this matter open until a satisfactory resolution is provided.

Sincerely,

***** and ******** *****
Business response
01/10/2025
Palmera Vacation Club has reached out to *** and Mrs. ***** in regard to their submission. We will report the results back to you once the matter has been addressed and completed.

Thank you,
Palmera Vacation Club
Customer response
01/14/2025
We have called on Friday the 10th and Monday the 13th and have not received a call back as of today.
Customer response
01/14/2025
We have called on Friday the 10th and again on Monday the 13th after they left us a voice mail
we have not heard back from them
******** Meyer
Business response
01/23/2025
A Representative from Palmera Vacation Club was able to speak with Mr. ***** today in hopes of working toward a mutual resolution. We appreciate their patience and will report the results back to The BBB once the matter has completed.
Thank you,
Palmera Vacation Club
Customer response
01/23/2025
******* did call us today on January 23 2025. This was after 3 return calls to them in the last 2 weeks.
Business response
02/04/2025
A Representative from Palmera Vacation Club spoke with *** ****** at length on January 23rd. Upon his request an email was sent to them, that day, regarding a resolution that was offered to them last May. Being that we have not heard back from The ******* we reached out via email, as well as phone to pursue the conversation. **** ***** stated that she has not yet reviewed the email, but would do so and get back with us. We will report the results back to you once we hear from *** and **** *****.

Thank you.
Respectfully,
Palmera Vacation Club
Customer response
02/10/2025
We still do not have this matter resolved. Palmera has responded but not with an adequate solution.
Initial Complaint
10/11/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Palmera Contract Number: ****** I am filing this formal complaint against Palmera in connection with my timeshare contract. My experience with this company has been extremely disappointing, and I am requesting the immediate cancellation of my contract due to multiple issues related to misinformation, misrepresentation, and the inability to use the timeshare as promised.I have been unable to book any vacations with the low number of points allotted to me. Despite the timeshare being presented as an opportunity for easy vacation planning, I have found it nearly impossible to use my points for any meaningful trips. During a sales presentation, one of Palmera's representatives informed me that the initial package I purchased was inadequate and that I would need to purchase more points to use the timeshare effectively. This felt deceptive, as I was initially led to believe that my original points would be sufficient to book vacations.I was later informed that I could only use my points during the Winter season, a critical restriction that was never made clear to me at the time of purchase. This limitation further diminishes the value of the timeshare, rendering it nearly useless for my vacation needs. I attempted to use my points through *** to book a trip to *******, *******, for 7 nights. Despite successfully making the booking, *** canceled the reservation without notifying me. This resulted in significant inconvenience, and further demonstrated how unreliable this timeshare arrangement has been.The ongoing fees and expenses associated with this timeshare have become a financial burden. I am currently trying to purchase a home and a vehicle, but the financial strain of the timeshare has severely impacted my ability to do so.I respectfully request to be released from my contract with Palmera. I believe I was misled by sales representatives, and the promises made during the sales process have not been fulfilled.******* **********
Business response
10/18/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ******* **********, File No. ********. We will reach out to Ms. ********** in attempt to reach an amicable resolution. We will report the results back to you and appreciate the opportunity to address the situation.

Thank you,
Palmera Vacation Club
Initial Complaint
10/09/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We are filing a formal complaint regarding Palmera Vacation Resort and seeking the complete cancellation of our timeshare contract with Member: 5-403942, along with a full refund of all payments made. The sales process involved multiple misrepresentations and false promises that have resulted in financial ******* October 2017, we attended a sales meeting with Palmera, during which we were assured that we were purchasing cottages at the *********** resort. However, we were sold condominiums that were falsely presented as cottages. The sales process was rushed, and we were not given the opportunity to view the property, relying instead on verbal assurances and photographs. This was the first instance of ******************** October 2019, upon returning to ***********, we discovered that our accommodations were not the promised cottages but older condominiums with accessibility issues. Our concerns were raised during two separate visits to the vacationing office, causing us to lose almost two days of our vacation. Despite our dissatisfaction, we were pressured into signing an upgraded contract with promises of increased points, maintenance fee coverage, and other perks. These promises were never fulfilled.Additionally, we have faced financial hardship, including job losses and medical expenses, making it impossible to continue with the contract. Palmera has shown no compassion or willingness to cooperate during these difficult times.We request the immediate cancellation of our contract, a full refund, and cessation of any further collections.
Business response
10/15/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***** ******. We respectfully request this filed be omitted, or closed as resolved, being that Mrs. ****** is not a Member of the Vacation Club since 2022, per her request on August 31st of that year.
Thank you,
Palmera Vacation Club
Initial Complaint
10/08/2024
Complaint Type:
Order Issues
Status:
Unresolved
The business responded to the dispute but failed to make a good faith effort to resolve it.
I am filing a complaint against ****************** for business fraudulence related to a timeshare purchase. We were convinced to buy a timeshare with promises that ****************** would sell our existing timeshare with Bluegreen, allowing us to cover the costs of the new ******* timeshare. They assured us that ***** points would suffice for a full week of vacation. However, those points are inadequate, and we remain financially burdened by both timeshares. Despite numerous attempts to contact ****************** via phone and email for resolution or the promised sale, our inquiries went unacknowledged. We seek to cancel our ******* contract and get a full refund. ******************'s failure to honor their commitments and provide customer support constitutes fraud. We urge immediate action to rectify this situation.
Business response
10/08/2024
****************** is the management company for Palmera Vacation Club, with whom ****** and **** ***** has a membership. There is nothing ****************** can do with regard to this complaint.
Business response
10/15/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ****** *****, File No. ********. While the alleged complaints do not seem to be against Palmera Vacation Club, we will reach out to Mr. ***** regarding his submission and concerns. We appreciate the opportunity to address the situation and will report the results back to you once we have spoken with The Member.

Thank you.
Respectfully,
Palmera Vacation Club
Customer response
10/31/2024
I never received a response from the timeshare directly. Please reopen this complaint and ask the timeshare to contact us regarding this matter. Sincerely, ****** and **** ***** **********
Business response
11/15/2024
The Terrys have received a response in regard to their request, yet unfortunately have an unpaid balance on their loan. Palmera Vacation Club, will reach out to *** and Mrs. ***** again, to address their complaint and concerns.
Thank you.
Respectfully,
Palmera Vacation Club
Customer response
11/18/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22392023
I am rejecting this response because: The timeshare claims they have contacted us, but this is a lie. We have received no phone calls, no emails, nothing. We demand that they take us seriously and cancel our timeshare today.
Regards,
****** And **** *****
Initial Complaint
10/07/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im reaching out to file a complaint against Palmera Vacation Club. Owning this timeshare has done far more harm than good. We thought we were getting involved with something that would simplify our vacations, but it has drained our funds to the point where we cant afford to take a vacation at all.The information provided during the sales process was intentionally misrepresented. The representatives seemed more interested in getting our money than ensuring we had the proper information to make an informed choice. For example, we were told the points we purchased would allow access to the resort during peak times, which turned out to be false.Weve sent multiple letters to request a cancellation, but instead of offering solutions, Palmera Vacation Club has continued to send billing statements. This response completely disregards our situation and demonstrates a lack of support or flexibility for owners looking to exit their memberships.We were barely managing the payments when COVID hit which caused our work hours to be reduced for months. The setback was significant, and weve struggled to recover. We cannot keep paying for a service weve NEVER used, and we are frustrated with being tied to a company that disregards the financial well-being of its owners.We regret ever getting involved with Palmera Vacation Club and respectfully request that our membership be ************* regards,****** ******
Business response
10/14/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ****** ******, File No. ********. We appreciate the opportunity to address the situation and will have someone reach out to Mrs. ****** in hopes of reaching a mutual resolution. We will report the results back to you once the matter has been completed.

Thank you,
Palmera Vacation Club
Customer response
10/16/2024
Dear BBB Representative,

Thanks for letting me know about Palmera Vacation Clubs response. Im glad theyre willing to discuss a resolution.

Please advise them to send the mentioned mutual resolution directly to my email at *********************
That way, I can stay in the loop and respond quickly.Thanks again for your help!

Sincerely,
****** ******
Business response
10/25/2024
Palmera Vacation Club has reviewed the notes on this file. There is a substantial amount owed on their loan, which they stopped payment on in 2022, and have put a Cease and Desist Order on their Account. However, per the request of Mrs. ****** allowing emailed correspondence to discuss her complaint, we will have one of our Payment Specialist reach out, via email (the request of Mrs. ******* to The Member.

Thank you,
Palmera Vacation Club
Customer response
10/29/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ******
Initial Complaint
09/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Weve spent months going back and forth with Palmera Vacation Club trying to get a release from our timeshare. We were misled about the value of this obligation and assured of the ease with which it could be ended. Now, Palmera Vacation Club refuses to let us cancel, even though they clearly plan to resell it during their ongoing sales presentations. This feels like a deliberate attempt to exploit us ************** retirees, we simply cannot afford such an exorbitant fee, especially for a timeshare that we have not used in years. It is unacceptable to be trapped in an agreement under false pretenses and burdened with a financial obligation that we are unable to meet.
Business response
09/23/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ***************** No. ********. We appreciate the opportunity to address the situation and will reach out to The Member in attempt to reach an amicable resolution. We will report the results back to you once the matter has been completed.
Respectfully,
Palmera Vacation Club
Customer response
10/04/2024
We rejected the response from ERG with the following:
We're apprehensive to accept the response until we see what Palmera has to say. We need something better than the $11,500 offer we got to cancel something Palmera is going to resell. We might update our response depending on what Palmera's representative says.
Can we please reopen the complaint? Thank you.
Business response
10/15/2024
Once again Palmera Vacation Club has reached out to Mr. ******* per his request. We will report the results back to you once we have heard from the Member.
Respectfully,
Palmera Vacation Club
Customer response
10/17/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22291155
I am rejecting this response because:
The phone call didn't result in any resolution. I told the caller that we were told we were told that we could either return the property or that they would by it back twice. The second time when we upgraded, we were told we had to be at the next lever for that to occur and that is the only reason we upgraded. She was asking question to give the response to the decision makers I assume. She said buying it back could be an issue and I told her we simply want to walk away from the monthly payments and that they will turn around and resell it. I want to know where the follow through is to resell the timeshare since I no longer want it, or if I am to move forward with ceasing payments.
Regards,
***** *******
Business response
10/25/2024
Palmera Vacation Club has reviewed the file for the Complainants Membership. There is nothing to substantiate any of the allegations regarding the Complainants having to upgrade their Membership in order to "cancel" as there is no such requirement and there is no evidence in the purchase documents reflecting any such statement.
As to the affordability and financial hardship, that is an issue solely for the complainants and their situation, and no company is ever responsible for the individual financial decisions of its customers.
However, in selected situations it is possible for the Complainants to agree to settle the loan for the membership by paying a portion of the outstanding balance, which would terminate the membership, as an option. It appears Mr. ******* has already been proposed with that solution, in lieu of the outstanding balance of his loan, therefore a resolution has been offered.
Respectfully,
Palmera Vacation club
Customer response
10/28/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22291155
I am rejecting this response because:
Stating there's nothing to substantiate our claims doesn't make our claims go away. We know what we experienced and unless Palmera can show us cold, hard evidence that our sales representative allowed us to say no without going to get another manager and went over our contract with a fine tooth comb making sure not to leave a single detail untouched, we're sticking with our story that we were deceived and that Palmera shouldn't be rewarded with our hard-earned money for tricking us. A company is responsible for its customer's financial situation when this level of deception is involved.
Regarding the settlement, we have no way to come up with $10,000 and have sent counteroffers for more amicable solutions that reflect the fact that you'll resell the property before everything is said and done but no one has been open to negotiation.
There are so many things we could do or pay off for that kind of money and our timeshare that we were conned into doesn't come close to priority.

If Palmera believes the membership, points, and everything associated with the contract is worth $22,000, us giving it back should make everything square with no additional funds paid.
Regards,
***** *******
Business response
11/07/2024
Palmera Vacation Club has once again reviewed the complaint filed by Mr. ******** While we are empathetic to his desire to retire, without certain debt, as he shared, his request for cancellation was not approved as there were no issues with his Points Membership, as his Travel History will reflect. Furthermore his request for termination was denied as a result of his having a loan balance for the purchase of the membership.
Unfortunately it is not the Clubs responsibility to rectify a Members financial difficulties, or desires, resulting from the Members decision to purchase a Membership of which they have used and enjoyed but feel they are done with it at this point.
However, Mr. ******** request was reviewed and a resolution was offered, despite the outstanding loan balance on his account.
Respectfully,
Palmera Vacation Club
Customer response
11/08/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22291155
I am rejecting this response because:
That offer is $10,000 that we don't have. We're open to negotiating but that kind of money isn't feasible or fair considering what we've been through with your company. Basically, every time we met with any representative, we were mis lead as to the value of the obligation and the ease of ending the obligation. I did call to see if they would buy it back and were told they would not but gave me the name of a company to sell it to. I looked them up and, for a fee, they list it on their website. No one buys timeshares online and I'd be throwing money away to pray that someone is foolish enough to take this membership off my hands, and my morals won't allow me to put someone in that position. We've sent counteroffers. We're not interested in ***'s loss of profit because you don't get to make a fortune scamming and misleading others. It isn't right.
Regards,
***** *******
Initial Complaint
09/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Originally in bought2016 and then we paid more ion 2021 or 2022. The total paid was $12000.00 + 17.9 interest.We were told By *** ******** a salesperson or manager that if we did not like it this time, we could sell it back to Palmera which is the only reason we upgraded. You cannot stay at the resort because you do not have enough points 3000 per year to stay there. I have never stayed there proof enough, no enough points. Just for proof you need ********************************************** the resort. When we bought, we could not see for 45 days or so what we could rent for our points for. it was a scam and they or the manager who also came to the table told us we could not look yet at what points would bring without the wait period. we have paid to much for something that is really worthless. We have used it to trade to go to other places, only to pay extra fee or 3 to 4 hundred dollars. basically, we would need to save up points for 2 years to ever go to ****************** in a spring or summer month. I want to sell it back and if they let me in writing I am willing to pay the rest of the money I owe for my original $12000.00m back. There are hundreds of complaints just like this on listed with BBB. Please help we are retired and cannot pay for something which is worthless that you cannot even use. I have stopped paying in the month of August of 24 although I did pay my membership dues. Please help us out of this. I will be happy to speak to the media. ask them why they cannot show you what you get for the points until after the 5 day sign and rescind on contract. Please help with scam I cannot pay for this anymore without any benefits. Nice place although I have never stayed there.
Business response
09/10/2024
Palmera Vacation Club is in receipt of the recent complaint filed by ****** *******, File No. ********. We appreciate the opportunity to address the situation and will reach out to Mr. ******* in attempt to reach an amicable resolution. We will report the results back to you once the matter has been resolved.

Thank you,
Palmera Vacation Club
Customer response
09/11/2024
I have not heard from them, and I am waiting for them to call me or contact me. please do not close this case. Thank you, ****** *******
Customer response
09/11/2024
I have not heard from them, and I am waiting for them to call me or contact me. please do not close this case. Thank you, ****** *******
Customer response
09/11/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: 22220076
I am rejecting this response because: i have not heard from them, and I am waiting for them to call me or contact me. please do not close this case. Thank you, ****** *******
Regards,
****** *******
Business response
09/19/2024
Palmera Vacation Club has tried to reach Mr. ******* via the telephone number we have on file, ************. Unfortunately, the mailbox is full and we were unable to leave a voicemail. We encourage Mr. ******* to reach out to our **************************** as he has done several times prior in the past eight years, to discuss his submission and Membership and any questions he may have.

Thank you,

Palmera Vacation Club
Customer response
09/24/2024
They have still not contacted me. One person called and said they would be calling me this week nothing yet. Hoping to see this week, Thanks Tom 9/24/24 10 09 am
Business response
09/25/2024
Palmera Vacation Club has spoken with Mr. ******* just earlier today and would like to report that a mutual resolution was reached, and agreed on, by both parties.

Thank you,
Palmera Vacation Club
Customer response
09/27/2024
We just need to review a few days I have been sick with the Flu and will try to do it by Monday. Thank you

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