Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ethanol Fireplaces has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ethanol Fireplaces

      201 Sc Elastic Rd Landrum, SC 29356-8839

    • Ethanol Fireplaces

      510 Cedar Springs Rd Spartanburg, SC 29302

    • Ethanol Fireplaces

      103 Industrial Park Rd Roebuck, SC 29376-2511

    Business ProfileforEthanol Fireplaces

    Fireplaces
    Multi Location Business

    Current Alerts For This Business

    Alert:
    "BBB files indicate that this business has a pattern of complaints concerning refunds for non delivery of a product. On 10/18/2022 , BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 11/15/2022, BBB has had no response. 
    Alert:

    On January 3, 2023, BBB opened an investigation into the business practices of Ethanol Fireplaces. At the time, BBB had received 26 unanswered complaints in reference to the consumers not receiving their products. Consumers states that they can not get in touch with the company after they place their order. After further investigation by the BBB they also use the names of; Gibson Living, Moda Flame, and Regal Flame.

    BBB has not been able to make contact with the business / owner regarding the business investigation. BBB advises consumers to exercise extreme caution when considering purchases with this business.

    At-a-glance

    Customer Reviews

    1.29/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    55 complaints closed in last 3 years

    19 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ethanol Fireplaces has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ethanol Fireplaces

        201 Sc Elastic Rd Landrum, SC 29356-8839

      • Ethanol Fireplaces

        510 Cedar Springs Rd Spartanburg, SC 29302

      • Ethanol Fireplaces

        103 Industrial Park Rd Roebuck, SC 29376-2511

      Location of This Business
      201 Sc Elastic Rd, Landrum, SC 29356-8839
      BBB File Opened:
      1/19/2016
      Business Incorporated:
      2/7/2014
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gibson Living
      • Moda Flame, Inc.
      • Regal Flame
      • Modaflame Fireplaces
      Business Management
      • Ms. Annie B
      • Mr. Artem Galperin
      Contact Information

      Principal

      • Mr. Artem Galperin
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Customer Complaints

      55 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/11/2024

      Complaint Type:
      Delivery Issues
      Status:
      Unanswered
      I placed an order on April 1, 2024, and have sent 3 emails and phoned twice trying to find out when they will ship. The phone message says "Let me "try" to connect you" to voice mail, and I've left 2 messages. I now see that they may be a bogus outfit. I want a refund for the items I ordered.

      Customer Reviews

      14 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jon S

      1 star

      05/09/2024

      Same as the others here, with a bit of a wrinkle. Ordered a fireplace insert Jan 20th of 24 got the invoice, never received. Checked back in Feb chat bot informed me backordered until April 22nd. Checked again 5/3/24 chat bot can't find my order, calls go to voice mail, on-line submission does nothing. I'm guessing they told me of the back order to placate me as most CC companies have a 60 day window for charge disputes. Anyway BOA is working to dispute the charge anyway. STAY AWAY from these scammers!

      Local BBB

      BBB of Upstate South Carolina

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.