14 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Jon S
1 star05/09/2024
Same as the others here, with a bit of a wrinkle. Ordered a fireplace insert Jan 20th of 24 got the invoice, never received. Checked back in Feb chat bot informed me backordered until April 22nd. Checked again 5/3/24 chat bot can't find my order, calls go to voice mail, on-line submission does nothing. I'm guessing they told me of the back order to placate me as most CC companies have a 60 day window for charge disputes. Anyway BOA is working to dispute the charge anyway. STAY AWAY from these scammers!Review from Hendrik G
1 star05/01/2024
Same. Ordered ethanol fuel, never shipped. Had to dispute the charge.Review from Heather B.
1 star03/22/2024
0/5 stars. I still haven’t received my item ordered in January. Received an order confirmation that products ship in 48 hrs. I’ve called multiple times, emailed, and submitted a claim. No reponse/reply. I simply want my item or a refund. There seems to be NO customer service….. I was charged. So this appears to be a potential scam. Resorting to reporting to BBB.Review from Cyndi C
1 star02/10/2024
Regal Flame was where I ordered tabletop fireplace fuel. After charging my card and sending a single email with the receipt, I received no further messages and after 10 days of trying calling (voicemail), using the contact form (just thanks me for submitting it but never any follow up from them), directly emailing their service email (bounced), I filed a dispute with my bank. Judging by the posts seems I got the same company.Review from ray s
1 star01/31/2024
Same results as the others. Placed order on 12/31/2023 then nothing other than an email with an invoice. Their email server doesn't work. No response from the online contact form, Nothing but voice mail when calling their phone. Looking at streetview on google maps there is no mention of the company on the building. ********** the address I see it currently for sale on ***************. Thinking this company is a SCAM.Review from Christine S
1 star12/21/2023
I placed an order totalling $299 with this company on 11/5/23. Not only have I not received it, but I have been unable to get anyone to respond to my inquiries via email, chat and phone call (voicemail because no one bothers to answer). They sent a survey asking about my chat experience, I completed it and asked for someone to call, and still haven't received a call. At that point, it did give me a link to a page that said that my item was backordered. They didn't say this when I ordered or got my order confirmation. It did let me cancel my "pre-order" but never advised if my credit card would be credited for the amount they charged. As such, I've now filed a challenge with my credit card company as well. I wish I would have thought to check these reviews before ordering with them. I've given one star because it would let me give none.Review from Terri B
1 star11/01/2023
Regal fireplace stay away paid 80.00 dollars for a table top fireplace on 10 19 2023 and have bot received it and I have called and put my credit card company on it have sent email after email and called and just get voice mail they take your money and no productReview from Robert D
1 star09/14/2023
Do NOT do business with Ethanol Fireplaces. IT IS A SCAM AND SHOULD BE SHUT DOWN. Placed an order online, four days later no contact with the company tried several times no response. STAY AWAY. The attorney general or some law enforcement agency should be locking these people up.Review from Albert D
1 star07/22/2023
SCAM!!! Same story as the previous reviews- take your order then they fall off the face of the earth after stating the item is in “backorder”. It’s amazing that such a scam can still have multiple live websites that haven’t been brought down. Fighting through your credit card company for reimbursement is your only hope, and unfortunately they’ll drag out the “backordered” nonsense until your statute of limitations might run out with your credit card company! SCAM! STAY AWAY!!!!Review from LINDA S
1 star02/27/2023
*********************THERE SHOULD BE 'NO STARS'************************* SCAM * SCAM * SCAM * SCAM * SCAM * SCAM * SCAM * SCAM * I PLACED AND ORDER FOR FIREBURNER, FUEL ETC. ALMOST $400. WHEN I DIDN'T RECEIVE AND EMAIL THAT MY ORDER WAS BEING PROCESSED I WAS SUSPICIOUS. THE INFO BOT ON THE WEBSITE IS BOGUS - IT TAKES YOU IN A CIRCLE. PHONE CALLS ARE SENT TO A VOICE MAIL SAYING 'NO ONE IS AVAILABLE TO TAKE YOUR CALL' ON A MONDAY MORNING. I LOOKED UP THE ADDRESS ON GOOGLE MAPS LISTED HERE AND ITS BOGUS AS WELL. GOOGLE MAPS SHOWS A PICTURE OF A POWER COMPANY. THIS IS A SCAM COMPANY AND WEBSITE. I RECEIVED A CHARGE BACK FROM MY CREDIT CARD COMPANY. DON'T USE THIS WEBSITE OR COMPANY - IT'S A SCAM.
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