ComplaintsforRed Line Power Sports

• Initial Complaint

  07/19/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We have reached out to Redline Augusta 7/2/24, 7/10/24, and 7/18/24 formally via email as well has several texts since 5/31/2024 The first issue that we have is with the Winch - He was told that when it was being checked & serviced prior to our delivery - Upon delivery the Winch was still not working or even look any different from when he had seen it in person, with the blue rope still not tied or wound up.- This item is still on our due bill and has not been addressed - when he reached out about this item we got the run around of that it was sold as is until we reminded you all that it was on our due bill.The 2nd issue is the entire cab leaks - He were told this was a waterproof cab - which was one of the biggest selling points as to why he purchased this vehicle.- the first time the vehicle was driven while raining, came back completely soaked - when he reached out about this he was told that nothing could be done about it as the vehicle was completely serviced The 3rd issue - battery - he purchased a new battery for the vehicle & a new one wasn't installed The 4th Issue - My husband asked his sales representative several times about a new vehicle that was for sale there that was on display for $2k less than the price that she was quoting him, she told him that she could not come down on that vehicle, & pushed him to go w/ the used vehicle. But Monday on the website the vehicle was $2k less online.The 5th Issue and biggest issue that I personally have - I have 100% POA of my husband due to his severe brain injury - including all financial decisions. I was on the phone w/ him when he told different people that his wife has POA over him. At No Time was I contacted to come ************ or witness anything. According to the Amercians w/ Disabilities Act this should have thrown up a red flag halted immediately. To be honest I am not sure the validity of the sales contract he signed since he is not legally allowed to sign anything financial w/o me.

• Initial Complaint

  07/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We originally found a unit at the Myrtle Beach location and made a deposit. The communication here was terrible. We had to call and follow up several times after being told someone would call us back. A day or so later we received a call and they told us they had lost the unit and couldn't find it. We were getting frustrated at this point so we started looking elsewhere. We found another unit in ******* GA that we were interested in. The service here started out great but this also quickly became a nightmare. We drove 3.5 hours to GA to pickup this unit. We were promised that the unit had been fully checked over and we were going home with a full tank of gas and a new battery. We returned home and the unit had no gas and started over heating off the bat. There was absolutely no coolant in the reservoir. We added gas and coolant, then had to purge the air from the coolant lines. We were rather disappointed that we were having to do this on a BRAND NEW UNIT. We continue on and the unit seemed to be fine until we broke down a few miles from home and had to be towed back. The battery died... We got the unit back home and hooked the battery to a charger and it charged but we also found that the voltage regulator was not even plugged in. (the sticker on the battery was 3/23. We didnt have a new battery). We were lied to at the dealership. The company did send a tech out to check the unit and he left us with a new battery, oil and coolant. We appreciate all of that but it doesn't change the experience that we had. We worked for hours trouble shooting the issues and then broke down miles from home with our 2 small kids. The initial deposit that we made to Myrtle Beach was supposed to be transferred to **********. We were told all of that had been handled. I received a call from the sales lady and she says that Myrtle Beach had refunded us the deposit and I now need to make another payment to the ** location.

  Business response

  07/19/2024

  RESPONSE FROM MYRTLE BEACH LOCATION: this specific unit was transferred to our other location in ******. customer left a deposit on 7/10, and we made arrangements to go pickup the unit. unit arrived at the myrtle beach location on 7/12. on the same day, customer decided they no longer wanted this unit. deposit was refunded on 7/13. we made every effort to facilitate the purchase for the customer and had the unit moved in a reasonable time frame of 2 days. 

• Initial Complaint

  07/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a trike from this company may 10 th 2024. It has been almost two months and they haven't sent me a new tag or registration for my ride. I've called numerous time with an excuse that it's the dmvs fault. I wouldn't recommend buying a motorcycle from here.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Flat tires. Idling bad. Low oil. Scratches all over every side . Wasp nest in the inside. Doesnt wanna go into gear

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I inquired May 7, 2024 about purchasing a JetSki the company redline Powersports did a hard impact credit pull, we could not work out suitable payments so I declined to purchase the jet ski and told them I might would be interested in a motorcycle dirtbike or an ATV but every time I have inquired about prices and payments. They never call me back. my credit was approved to purchase a $12,000 jet ski but they will not contact me back concerning a $3000 dirtbike or $6000 ATV. I feel after they pulled my credit and see that I can purchase anything I choose from them, they should meet their obligations and be committed to the sale.Apparently, what Im looking to buy is not worth their time in trouble as it is not a high ticket item. so Im stuck with a hard credit pull showing on my credit and not even given the opportunity to purchase what I want..

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Bought a bike and it caught fire the next day. They would not take accountability. These guys are crooks and con artists.

• Initial Complaint

  11/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a Polaris slingshot 174 days ago at Redline powersports ******* ** and have not received a tag and the vehicle has not been registered. I have gotten excuse after excuse from the dealership. I made a $6,000 down payment and I've been making monthly payments and paying full coverage insurance since the purchase and I can't even use the vehicle. It's a warm weather vehicle and I have spent all of the warm weather waiting for a tag and getting excuses and now the weather is getting cold and I still can't use the vehicle . It's been 174 days now and I can't wait anymore.. I'm so over owning a slingshot now they killed the experience for me.. I want my money back all of it instead of making payments on something I can't even drive because I have no license plate.. I wanna be refunded and we can go our separate ways other than that I'm filing a lawsuit. This is ridiculous

• Initial Complaint

  10/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They lost the title to my motorcycle and have yet to file the registration for my state that I paid for the day I bought the motorcycle. They refuse to send me temporary tags, which they told me they would facilitate if my local DMV had a hold up with the original registration. They also refuse to communicate with me with any updates or solutions

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Purchased a Can Am Spyder 2018 on 5/18/2023 from Redline Power Sports. As of today i havent rcvd a Title i called MVA in ************** they have no record of me or the bike.. they suggested i contact you...I was in Myrtle Beach last week i stopped there in person they said it was out of their hands they couldnt help me and refuse to buy the bike back.. i put ***** down and have made 4 pmts of ******.. i call them monthly spoke with ***** and **** with no help...i feel like im bein lied to cause she says she spoke to MVA and had names of people she spoke with.. i called and they have no record of anything...I said i wanted to return the bike at this point they said they werent buying bikes back now but they have a big banner hanging outside they are buying bikes...so this has been a horrible experience and i would like to return this bike and get my money back.. ****** learned... my loan is for ********* and ***** to the store by check

• Initial Complaint

  06/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On June 12, 2023 I purchased/ financed a 2022 ************** 90S for my 10 year old grandson. Unit #*****************. The unit was delivered to my house the same day off purchase. On June 15, 2023 ******************** broke down while my 10 year old grandson was riding. This could have resulted in him being seriously harmed. I brought this brand new so that we wouldn't have any problems with it. We tried to restart the four ******* several times to try and get it and my grandson back home safely. It would not turn back on at all. I had to pay someone with a truck to get the unit back to my house. I reached out to Redline Powersports. I spoke with **** (my salesman) and ***** in the finance office. I expressed my concerns with ******************** braking down on my little grandson. I don't feel like it is safe. I had a family member look at it to try and start it up. He noticed several screws that were improperly placed. I'd like this establishment to take responsibility for selling me a piece of junk. Luckily for them my grandson wasn't harmed. However, this situation could've been a whole lot worst. Power sports came out to my house. The guy tried to start the unit himself and could not. They took it in for repair or something. I'd like them to keep ********************. I don't feel safe with my grandson getting back on it. I've requested a full refund but I've been giving the run around and been threatened that my credit would be affected. Please Help. God forbid this happens again because the equipment I was sold is faulty. Who knows what the outcome could be.

  Business response

  06/21/2023

  ************* came to Redline Powersports in search of a youth Yamaha Raptor 90 ATV.  After she was presented with pricing on the Yamaha, she switched her interest to a 2022 Kymco Mongoose 90.  The Mongoose was a 2022 model and had been on our sales floor for a while and consequently discounted deeply.  Due to this time on the floor, and ****************** interest, we agree to discount the machine even further to meet her financial budget. She took delivery of the unit this same day.  

  On the 15th of June, ************** contacted out service department in regard to an issue of the Mongoose 90 not starting, not a hazardous issue.  We apologized for the inconvenience and arranged to pick the machine up immediately.  Once we had the machine back to the shop, we discovered the carburetor had some issue due to the time it had sat on our sales floor.  This is normally a simple issue of cleaning and reinstalling.  We however replaced the carburetor with a new one to help alleviate any future issues.  During this time, we discovered the machine had a nail in one of the tires.  Without hesitation we repaired the tire in hopes to return the machine to ************** as swiftly as possible without any further issues.  This was done all in the same day we picked up the machine.  The following day we contacted ************** to set up delivery and let her know we remedied these issues at hand.  It was at this time that ************** express the desire to "return" the machine.  We explained to her that there was nothing mechanically to worry about with the machine and the issues experienced was not abnormal.  We apologized again for the inconvenience and expressed that there will not be a charge for any of the repairs, nor the pick-up and delivery service.  We also explained that there was already several hours of run time on the machine and a "return" was just not possible.   And again, there is nothing mechanically wrong with the machine.  She apparently had a change of heart in ownership and feels she is not subject to ownership of this machine.

  Redline Powersports sold ************** her Mongoose 90 for half of the normal retail price to meet her financial needs.  Redline also swiftly handled her service issues without asking for any monetary exchange.  The machine is not "unsafe" and in currently in running condition.  Unfortunately, due to the time on the machine, a return is not possible.  Redline will continue to support ************** and her purchase in the future.  At this point in time, ************** does not currently owe Redline Powersports for any service on this machine and we consider this matter closed.

   

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