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Business Profile

RV Dealers

Red Line Power Sports

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in RV Dealers.

Complaints

This profile includes complaints for Red Line Power Sports's headquarters and its corporate-owned locations. To view all corporate locations, see

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Red Line Power Sports has 5 locations, listed below.

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    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year's model (24) ***** TRX250 ATV was $4400 from your dealership on 11/27. There is $875 of freight. $475 of dealer prep. That is not something I've ever seen anywhere else and is more than 10% on top of the original price. That's ridiculous.Then the sales tax is added to all those fees including to freight and the title fee, which it definitely shouldn't be.Then there is another $400 document fee. That is robbery and price gouging.$2200 of c*** on top of a $4400 ATV is 150% which I alerted you to on 12/7. On 1/2 you noted that your dealership incorrectly added over 1k of fees. You have not refunded the "incorrectly added" fees in over a month and a half.

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Polaris Ranger from Redline in June of 2024. I have two issues I need resolved.#1 - At the time the sales person told me there was a special going on and I wouldnt have to pay any freight or dealer prep. I didnt notice it at the time, but if you look at the attached buyers order, it showed I paid $2,325.00 in freight and dealer prep. I was told they had to show freight and dealer prep charges on the buyers order, but I didnt pay them. Thats not what the document they gave me shows, it shows I did. I then asked what did I receive for my $2325.00. #2 - When I first sat down across from the finance person she handed me a small box containing a *** tracker (photo attached) and said this is yours. Later I noticed the Security System charge on the buyers order and asked if that was the *** tracker. Because if I had known there was a $799.00 charge associated with it, I wouldnt have accepted it. I didnt pay freight and dealer prep, what exactly did my $2375.00 pay for? Also, if the $799.00 was not for the *** tracker, then what exactly is the $799.00 Security System? Ive left several voicemails with the finance person and also sent a certified letter to the ** of Redline. Ive not received a response from anyone.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      BACK IN APRIL OF 2024 I PURCHASED A ***** FROM THE DEALERSHIP. THEY DID THE PAPERWORK WITH THE WRONG VIN NUMBER. THAT ALONE CAUSED MISSED WORK AND ALMOST COST ME MY LICENSE TO BE SUSPENDED TWICE. I PURCHASED GAP AND THE EXTENDED WARRANTY FROM THEM, BUT IN JULY I WENT IN THE DEALERSHIP TO CANCEL. COME TO FIND OUT IN LATE SEP IT WAS NEVER CANCELLED. I HAD TO FILE THE PAPERWORK MYSELF. WE CONTACTED THE DEALERSHIP MULTIPLE TIMES TO GET OUR FUNDS REFUNDED OR APPLIED TO THE LOAN. AS OF TODAY 12/4 TWO MONTHS LATER AFTER THE WARRANTY COMPANY CONFIRMED IT WAS SENT TO THE DEALERSHIP THEY STILL HAVE NOT REFUNDED OUR MONEY OR APPLIED TO OUR LOAN. THEY NEVER ANSWER THE PHONE AND YET TO TELL US WHERE OUR FUNDS ARE.

    • Initial Complaint

      Date:11/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2017 Victory Magnum 2/27/2024 from this dealership. As of today 11/21/2024, almost 9 months later after several phone calls I have not received the title to the vehicle. I paid Cash and have had several reasons as to why I have not received. I don't believe it should ever take this long. I would like to be able to get the title to my vehicle & get it registered in my name. When me and ******* ****** call re: this we get voicemail, leave a message and sometimes talk to GM or Title, but all we get are excuses as to why we have not received. I have seen other complaints online about this same issue. I would like to get this resolved by the end of the year.

    • Initial Complaint

      Date:11/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my complaint against Indian Motorcycle of *********, ***I purchased my Indian Motorcycle on March 7, 2024 and I traded in a 2015 Indian Chieftain at Indian Motorcycle of *********, **. Paperwork was completed with Indian Motorcycle of ********* to transfer my tags over to the new motorcycle In March. In August I received a letter from the Maryland *** that my license plate had been suspended on the ******************************** for an insurance violation. I reached out to the dealership; they had never sent the paperwork into the Maryland MVA to change the title. I called Indian Motorcycle of ********* and asked to speak to the title department they said the department was closed. No one from the title company from the dealership has called since August. I e-mail ********* ***** at ********************************** of ********* and asked for a call no one has responded. I called corporate they said the dealership is responsible for doing the paperwork. I reached out to the finance company *****************, and they said the dealership never responded to their request for the original title. They sent multiple letters and Indian Motorcycle of *********, has not responded. Indian Motorcycle of ********* has refused multiple times to let me speak to the manager. They said they used a third-party title company and the number they gave me was to the Maryland MVA. I cannot clear the insurance violation because the paperwork has not been submitted to the Maryland MVA and I cannot renew the tags on my car because of the insurance violation. So, now I cannot drive my car or ride my motorcycle because of the insurance violation.I need my registration renewed and I need the title to the motorcycle that I am paying for, now for over seven months with no title. Can someone please help me?

    • Initial Complaint

      Date:07/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have reached out to Redline Augusta 7/2/24, 7/10/24, and 7/18/24 formally via email as well has several texts since 5/31/2024 The first issue that we have is with the Winch - He was told that when it was being checked & serviced prior to our delivery - Upon delivery the Winch was still not working or even look any different from when he had seen it in person, with the blue rope still not tied or wound up.- This item is still on our due bill and has not been addressed - when he reached out about this item we got the run around of that it was sold as is until we reminded you all that it was on our due bill.The 2nd issue is the entire cab leaks - He were told this was a waterproof cab - which was one of the biggest selling points as to why he purchased this vehicle.- the first time the vehicle was driven while raining, came back completely soaked - when he reached out about this he was told that nothing could be done about it as the vehicle was completely serviced The 3rd issue - battery - he purchased a new battery for the vehicle & a new one wasn't installed The 4th Issue - My husband asked his sales representative several times about a new vehicle that was for sale there that was on display for $2k less than the price that she was quoting him, she told him that she could not come down on that vehicle, & pushed him to go w/ the used vehicle. But Monday on the website the vehicle was $2k less online.The 5th Issue and biggest issue that I personally have - I have 100% POA of my husband due to his severe brain injury - including all financial decisions. I was on the phone w/ him when he told different people that his wife has POA over him. At No Time was I contacted to come ************ or witness anything. According to the Amercians w/ Disabilities Act this should have thrown up a red flag halted immediately. To be honest I am not sure the validity of the sales contract he signed since he is not legally allowed to sign anything financial w/o me.

    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We originally found a unit at the Myrtle Beach location and made a deposit. The communication here was terrible. We had to call and follow up several times after being told someone would call us back. A day or so later we received a call and they told us they had lost the unit and couldn't find it. We were getting frustrated at this point so we started looking elsewhere. We found another unit in ******* GA that we were interested in. The service here started out great but this also quickly became a nightmare. We drove 3.5 hours to GA to pickup this unit. We were promised that the unit had been fully checked over and we were going home with a full tank of gas and a new battery. We returned home and the unit had no gas and started over heating off the bat. There was absolutely no coolant in the reservoir. We added gas and coolant, then had to purge the air from the coolant lines. We were rather disappointed that we were having to do this on a BRAND NEW UNIT. We continue on and the unit seemed to be fine until we broke down a few miles from home and had to be towed back. The battery died... We got the unit back home and hooked the battery to a charger and it charged but we also found that the voltage regulator was not even plugged in. (the sticker on the battery was 3/23. We didnt have a new battery). We were lied to at the dealership. The company did send a tech out to check the unit and he left us with a new battery, oil and coolant. We appreciate all of that but it doesn't change the experience that we had. We worked for hours trouble shooting the issues and then broke down miles from home with our 2 small kids. The initial deposit that we made to Myrtle Beach was supposed to be transferred to **********. We were told all of that had been handled. I received a call from the sales lady and she says that Myrtle Beach had refunded us the deposit and I now need to make another payment to the ** location.

      Business Response

      Date: 07/19/2024

      RESPONSE FROM MYRTLE BEACH LOCATION: this specific unit was transferred to our other location in ******. customer left a deposit on 7/10, and we made arrangements to go pickup the unit. unit arrived at the myrtle beach location on 7/12. on the same day, customer decided they no longer wanted this unit. deposit was refunded on 7/13. we made every effort to facilitate the purchase for the customer and had the unit moved in a reasonable time frame of 2 days. 

    • Initial Complaint

      Date:07/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a trike from this company may 10 th 2024. It has been almost two months and they haven't sent me a new tag or registration for my ride. I've called numerous time with an excuse that it's the dmvs fault. I wouldn't recommend buying a motorcycle from here.

    • Initial Complaint

      Date:06/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flat tires. Idling bad. Low oil. Scratches all over every side . Wasp nest in the inside. Doesnt wanna go into gear

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I inquired May 7, 2024 about purchasing a JetSki the company redline Powersports did a hard impact credit pull, we could not work out suitable payments so I declined to purchase the jet ski and told them I might would be interested in a motorcycle dirtbike or an ATV but every time I have inquired about prices and payments. They never call me back. my credit was approved to purchase a $12,000 jet ski but they will not contact me back concerning a $3000 dirtbike or $6000 ATV. I feel after they pulled my credit and see that I can purchase anything I choose from them, they should meet their obligations and be committed to the sale.Apparently, what Im looking to buy is not worth their time in trouble as it is not a high ticket item. so Im stuck with a hard credit pull showing on my credit and not even given the opportunity to purchase what I want..

    Red Line Power Sports is NOT a BBB Accredited Business.

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