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Business Profile

City Government

City of Rock Hill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in City Government.

Complaints

This profile includes complaints for City of Rock Hill's headquarters and its corporate-owned locations. To view all corporate locations, see

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City of Rock Hill has 2 locations, listed below.

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    • City of Rock Hill

      155 Johnston St Rock Hill, SC 29730-4505

    • City of Rock Hill

      PO Box 63039 Charlotte, NC 28263-3039

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My light bill is usually around $250 a month but my bill for the last 2 months has been $500 something. And I cannot afford to pay that. I don't know why it so high. And City of ******** hasn't assist me at all. Now my lights are about to be occ on January 3rd 2025

      Business Response

      Date: 01/06/2025

      Bill amounts are a combination of electric, water, sewer,stormwater and sanitation service. Amounts vary based on consumption which depends on water usage (how many people are in the residence using water), and outside temperatures which impact heating and cooling. Extremely hot or cold outside temperatures lead to AC/heat running more to satisfy the indoor temperature setting on the thermostat.  Amounts owed may also include past due balances.

      In reviewing the account, water and sewer usage has averaged 45% of the bill for the past few months. Monthly bills since move-in in August 2024 average $296.24. Wed recommend checking for a water leak, though continuous water consumption has not been reported. We also recommend reviewing the energy and water conservation tips on our website at ******************************************************* and contacting customer service to schedule a one-on-one utility education session.

      To support customers during hardships, we offer payment arrangements and refer to local organizations for agency assistance. The customer service team has communicated with Ms. ***** for the past few months regarding available assistance.

       


      Customer Answer

      Date: 01/07/2025

       
      I am rejecting this response because:
      I am rejecting on the response for the following reasons; this house uses gas to heat the water and to have central heat. I haven't been able to afford central heat so there for it has been cut off for several months. Living in the household is my girlfriend and myself only. She is disabled and can not work. I just found employment around the time the power bill suddenly began being extremely high. My grandmother owns and resided in this home for many years with her sister and never has any powerbill even came close to what I'm being charged monthly and she had the gas turned on and used 24/7. I do not understand how this is to be at my fault when I'm at work from 1pm- 10 pm 5 days a week. I do not own a washing machine or dryer. I don't use my gas water heater nor the central air in several months. I have a refrigerator, 1 television and 2 small space heaters. The amount being shown is out of my ability to pay. Also yes I have had to get help from The Hopehouse with this amount issue, and I've had to arrange payment arrangements every month since this change began. I'm thankful for the arrangements but need to figure out what's causing this issue. It's winter, she and I have got to have power and I also have 3 dogs in my home that need the power as well. I really hope we all can come to a resolve that all can be comfortable with or at least find the issue to get it corrected. Thank you for your time.

      Business Response

      Date: 01/09/2025

      Thank you for your response. Space heaters use a lot of electricity, especially if being used as a replacement for central heat. However, the best way to determine the cause of the higher consumption would be to contact Rock Hill Accounts Management at ************ to request a one-on-one consultation. They can even coordinate with a neighborhood inspector to come on site and review usage, help check for water leaks in toilets, etc. to help determine why usage is higher compared to previous months. 

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my car oil changed at take 5 in ********* SC *****. And couple days later my car started smoking and I didnt have any oilmin my car. The take 5 manager came to my house. On June3,2024. I got my oil changed on June1 2024, he went under my car when he came to my house I have him on the ring camera. I have missed work and he have told me ro pay to get my car towed to ******* on ******* in *********. Its been there ever since. It want start and its broken thats my only transportation Ans take 5 dont want to take accountability for my car been broke. It was driving fine until I took it there. And I need my car fixed. Take 5 keep going back and forth with excuses!! And its stressing me out and not good for my health either.

      Business Response

      Date: 06/20/2024

      This complaint is not applicable to the City of Rock Hill, and rather should be directed to the business in question. The City of Rock Hill has no purview over business practices at Take 5 Oil Change and therefore is unable to address these concerns.

    City of Rock Hill is NOT a BBB Accredited Business.

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