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Find a Location

Russtan Home and Garden LLC has 1 locations, listed below.

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    Business ProfileforRusstan Home and Garden LLC

    Fence Contractors

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    650 Draymont Dr, Spartanburg, SC 29303-3318
    BBB File Opened:
    1/6/2023

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/06/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I was under the impression that the named company was able to build a privacy fence for my new home. The owner Charles *. B*******, preceded to go to ***** and acquire the materials needed to build my fence. Upon inspection of my receipt dated 12-5-22 I see that there were extra items added to my credit cared, and power jig, a 20-v battery and a bit set with screw drivers. Mr. B******* then tried to explain that he didn't know how it got put on credit card, while he was the one that checked out all the material. I asked him to refund my money back to me for the fraudulent charges, he stated that they gave him a gift card and he would give me the money out of pocket to cover the 358.10 that was charged. Later he stated he would use it to fixe fencing and other issues with my yard after installing the fence, that is obviously not even a legitimate fence. The fence has several aren't stable, as he used foam to secure them in the ground, not concrete and there are extremely large gaps coming off of the inclined hill. The posts aren't even and there are two different types of brackets from one side to the other. the line of the fence isn't straight, and the panels are all wobbly and about to come out of the ground. I asked him if he would come and fix everything that is wrong with it and he did not respond. I have had two legitimate contractors come out to look and inspect the fencing and gave me an estimate of $1400 to repair the damage/or poor install that Mr. B******* did. I asked Mr. B******* to refund half of my money, and I was met with sarcasm, and intimidation, stating that the fence was 98% complete and all it needed was a gate, and why would he give 50% back. I then asked him not to come back on my property to do any more damage than what he had already did. This has caused me severe financial stress, as of now I must get someone else to completely remove the install and rebuild properly. And this is starting over from scratch and rebuilding two fences.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Karen M

    1 star

    07/09/2024

    Two years ago, we signed an agreement with Charles B******* to have some renovations done to our home. We wanted a garage, an additional room off from the living room, and a closet/office space off from our bedroom. He said he could do the job and would have some plans drawn out for us, First of all, this was our first time having a massive project like this done to our home. Second, we should have known something was wrong since he did not come back with plans drawn for our home. He built a pavilion in our backyard with unstable polls instead of using 2x4s. When the wind blew, the entire roof swayed. Eventually, we had to get someone to fix that and enclose part of it as a work building for my husband. The garage was built with the wrong size of wood, and he did not make it finished. He told us at the end of the project that we never mentioned finished and that it would cost extra for unfinished. He destroyed our fireplace, assuming we didn't need it anymore. He left our yard in a total mess, leaving debris and other material. We figured out he was overcharging us to fix someone else's home. He kept increasing the price as the project continued and charged us for a beam at $10K. The garage roof was redone, which cost more money when we hired someone to redo it, and other repairs needed to be made because of his lack of expertise. I thought we found someone who had our best interests at heart, but what he did was scam my husband and me. We were mourning the loss of our son, and he took advantage of us. He also had a check sent to our house from ******, and we believe that was our money or refund that he had sent to our house. I would never let this man touch anything in and outside the home. We have receipts to prove that he scammed us out of money and destroyed our home in the process.

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