Complaints

This profile includes complaints for REV Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  REV Federal Credit Union

  200 Marymeade Dr Summerville, SC 29483-5243

  
• 

  REV Federal Credit Union

  PO Box 118000 North Charleston, SC 29423-8000

  
• 

  REV Federal Credit Union

  817 Coleman Blvd Mt Pleasant, SC 29464

  
• 

  REV Federal Credit Union

  8435 Dorchester Rd North Charleston, SC 29420-7307

  
• 

  REV Federal Credit Union

  814 N Jefferies Blvd Walterboro, SC 29488-2724

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17 of 2025 I signed up for a new account from REV Federal Credit Union for a $200 promotion offer on their website. The details of the promotion were to complete the following requirements: Open a new qualified checking account (i.e. Premier, Bulldog, Easy Checking), Open a 12 Month Savings Builder Certificate, and an aggregate of at least $500 must be electronically deposited into the qualified checking account within 45 days of account opening. I completed all of those requirements listed and then on March 17 I contacted REV to check the status of my progress and was told REV wouldn’t honor the offer because the offer was published because of an internal error. I am very dissatisfied with REV Federal Credit Union. I feel like I was scammed into applying for their account based on a promise they would not fulfil. Regardless of what their excuses are, REV owes it to customers to pay out the bonus if they satisfied the requirements advertised when they signed up.

  Business Response

  Date: 04/21/2025

  Thank you for reaching out to the BBB.  When we received this complaint, ****** ******* our Member Experience Center Manager tried to reach you to discuss options for you.  To-date, we have not heard back from you. Please call ****** directly at 843-***-**** or j*******@******.com. 

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offered a bonus of $200 for opening a new account, sending a $500 ACH transfer, and was said to pay a $200 reward for completing same. Opened account on 2/17/25, completed the ACH transfer on 2/18/25, and allowed 45-days to elapse. To date, I have not received the promotional offer of $200.00.

  Business Response

  Date: 04/09/2025

  Mr. ***,

  When the bonus program hit the market, it was premature of the final testing stages as the URL that was grabbed by an AI Bot and shared throughout a network through automation. We understand that you met some of the initial criteria but the certificate option that was part of the eligibility was not available to do in real time on that shared link as the test site was not ready for a live launch.  The link that you opened your account from was not provided from REV's company website, the offer was not available in market until March 11, 2025. We would be happy to accommodate the offer for you by opening the correct checking account and the correct certificate to those that are required for the $200 bonus. If that is of interest to you, please call our Contact Center directly at 843-832-2600.

  We apologize for the inconvenience this has caused and look forward to assisting you with the modifications to the account mentioned above.

  Business Response

  Date: 04/16/2025

  It is the understanding of REV that Mr. *** and REV have come to a workable solution and this complaint has been satisfied. 

  Customer Answer

  Date: 04/16/2025

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I reserve the right to request reopening of the complaint if the business fails to follow through on the agreement reached.
  
  Sincerely,
  Adam ***

• Initial Complaint

  Date:03/21/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 17, 2025 I signed up for a new account with REV Federal Credit Union based on a $200 promotion offer on their website. The details of the promotion to complete the following requirements: Open a new qualified checking account (i.e. Premier, Bulldog, Easy Checking), Open a 12 Month Savings Builder Certificate, and an aggregate of at least $500 must be electronically deposited into the qualified checking account within 45 days of account opening. I completed all of those requirements and then on March 17 I called REV back to check on the status of my progress and I was told that REV wouldn’t honor that offer because that offer was published because of an internal error. I am very dissatisfied with REV Federal Credit Union. I feel I was scammed into applying for an account with their bank based on a promise they did not fulfil. Regardless of what their excuses are, REV ***s it to customers to pay out the bonus if they met the requirements advertised when they signed up.

  Business Response

  Date: 03/21/2025

  Mr. R***,

  As you mentioned, we apologized that this offer was mishandled.  When the bonus program hit the market, it was premature of the final testing stages as it was grabbed from an AI Bot and shared throughout a network through automation. Even the certificate option that was part of the eligibility was not available to do in real time as again, this was in test and not ready for a live launch.  We would be happy to accommodate the offer for you by changing the checking account and certificate to those that are required for the $200 bonus.  If that is of interest to you, please call our Contact Center directly at ***-***-****.  

  Thank you. 

  Customer Answer

  Date: 03/21/2025

  I am rejecting this response because: The requirements of the new $200 bonus promotion are much more difficult than the one I enrolled in. I have already satisfied the requirements of the original bonus promotion. I am not going to be bullied by your institution into accepting the terms of the new promotion that are much more difficult to meet. 
  
  Sincerely,
  Aaron R***

  Business Response

  Date: 03/25/2025

  Mr. R***,

  We are sorry that you feel that you were scammed and that you were under the impression that you met the qualifications to receive the $200 bonus. Below is the disclosure that was on the webpage (that inadvertently went live) states that you must open a qualified checking account and a 12 Month Savings Builder Certificate. Being that the Savings Builder Certificate was not a product available at the time you opened the checking account, you did not meet the qualifications to receive the $200 bonus. 

  **For new members only. Members must be at least 18 years of age, have not had an open membership within the last 18 months, and have not caused the credit union a loss in the past. To receive the S200 deposit (bonus), the applicant must open a qualified checking account (i.e. Premier, Bulldog, Easy Checking) and 12 Month Savings Builder Certificate. An aggregate of at least $500 must be electronically deposited into the qualified checking account within 45 days of account opening (electronic deposits may be in the form of direct deposit, mobile deposit capture, ATM deposit, or ACH transfer from another institution). Any bonuses earned will be reported to the IRS for tax purposes. The member may deposit funds into the Savings Builder Certificate at any time. Withdrawals from the Savings Builder Certificate may be subject to early withdrawal fee as outlined in the Truth-in-Savings Rate and Fee Schedule. See credit union for details.
  

  It is our understanding that you spoke with the manager of our Contact Center as he offered to make the necessary adjustments to the products that you did open to qualify you for this bonus, and you refused that option.  At this time, our decision stands on the decision to not provide the $200 bonus based on the details above. 

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a financing agreement with ******** ***** to purchase a car on 10/23/18. On the day I entered into this contract, I provided ******** ***** ACH authorization to automatically draft monthly payments from my account. The sales representative with whom I worked to fill out the documentation completed the ACH authorization, which indicated my first payment would occur on 12/17/2018. She selected this date. Apparently, the loan agreement indicated a due date of the 7th each month. ******** ***** was apparently sold (or my loan was sold) to REV Federal Credit Union on or about April 2020. Today, I called to pay off my loan balance, which should fall at approximately $450.00, and was told that I owed over $1,800.00 on the loan due to late fees. The lady on the phone indicated my balance reflected principal and interest of $480.27, plus $1,325.00 in late fees. I have never, since December 2018, missed a payment, as they were all auto-drafted from my bank account on the date ******** ***** selected for my payment to be made -- on the ACH Authorization--12/17/2018. $1,325.00 in late fees at $25.00 per month, adds up to 53 months, or 4.5 years of late fees, for a person who paid her car payment monthly, on the date selected by the very financial institution who made the loan. REV Federal Credit Union acquired ******** ***** in April 2020. Therefore, ******** *****, my original banking institution, presumably never charged a late fee, and when REV took over in April 2020, they started charging late fees monthly. REV never contacted me via email or phone despite having my number regarding this discrepancy. They will not waive any late fees. I have essentially been entrapped by my own financial institution who selected my payment date, into paying late fees on the date they selected for payments to go through. When I asked for late payment notices or more information, I was told they would charge me $35.00 an hour for additional "research."

  Business Response

  Date: 11/25/2024

  BBB - 

  After reviewing the payment history on the loan and looking into what transpired in 2018 with the paperwork as described in this complaint, we easily determined that the late fees should be waived and the balance settled in full as agreed.  It is our understanding that this complaint ended well for our member and she is satisfied. 

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 14, 2024, my husband visited the branch in Summerville to transfer, by wire, a payment to a US bank for the purchase of property. We used the information the attorney provided us.On the 16th, we traveled out of the U.S. for a six-week visit. Our attorney contacted us to tell us the buyer had not received the funds, even though the credit union had given us a receipt. As it turns out, the wiring instructions were incorrect; that another number should have been used.We made a very expensive LD call to REV to inform them of this.A gentleman assured me the funds would be ‘rewired’; that the fraud department had flagged the previous attempt with the wrong number. Later that day, the same gentleman called me to tell me the wire would not be sent as the fraud team found something wrong. REV, of course, will not tell us, the members, what the problem is. We had to make 2 additional expensive LD calls. One to the attorney; the other to the property owners explaining the whole mess. Since then, REV has disabled our account and will offer no explanation except that it has something to do w/the fraud department. My husband CAN use his debit card where we are (out of the US) but we do not know if our pre-arranged payments, including our mortgage payment will be paid! So my complaints are as follows: 1) REV did not let us know the first wire did not go through. (We could have done something about that because if we’d been notified immediately, we were still in the US!). 2) REV is absolutely NOT forthcoming about what the real problem is 3) We have NOT been given an adequate explanation as to why our account has been disabled and 4) Even the banker could not tell us if our pre-arranged payments (withdrawals) would be effected. We cannot LOG IN to our account so we have no idea what, if any payments, have been paid. This is NOT customer service! When someone’s account is disabled, an explanation should be given.I am sorry to have to file a complaint - LONG TIME MEMBER.

  Business Response

  Date: 09/10/2024

  Good afternoon Mrs. C*****,

  Thank you for reaching out.  REV has not been able to guarantee any contact information on your account that has not been compromised. Your account has been taken over with fraudulent intent and were not comfortable providing information over the phone.  On Saturday, August 31st someone signed in to your online banking account and changed the phone number on the account to a Michigan number with a 586-area code. On Tuesday, 9/3 they called our contact center to do a wire to purchase a vehicle and verified that phone number had been changed from the weekend (a red flag).  That stopped the wire.  You mentioned a wire was for land. This caller said the wire was for a car for a granddaughter.  Following this attempt, transactions were done on your account in our NC branches.  Additionally, the wire request came to us from your personal email account.  

  We do see that your husbands debit card was used recently but at this point are not 100% certain that this complaint was not filed by the woman trying to defraud your account. Please let us know how we can reach you or contact our Fraud Department by calling Jessica Cartrette directly at 843-832-2635. We look forward to hearing from you soon. 

  Customer Answer

  Date: 09/10/2024

  I am rejecting this response because I followed the instructions, telephone the fraud department from my home in the Bahamas, and no one returned my call.  Surely there is some way REV can verify that I am who I say I am!  For one thing, all telephone calls made to the bank about this have been made from Eleuthera, Bahamas - my home telephone; landline.  Have any of the fraudulent parties used that phone number?  I’ll just go to REV when I return as this is hopeless from here - an isolated island.  I wonder what I’ll have to do IN THE BANK to prove I am ME? I am grateful REV did not let the fraudulent transactions go through, but it is hard to be happy when I, myself, a member for over 30 years, am being treated with suspicion!!! My husband’s attempt to wire funds to pay for property was a perfectly legitimate request.  That is the ‘norm’ when purchasing property in the Bahamas and I have never had any trouble at all with other banks when purchasing other properties!  
  Why can’t the bank FaceTime me and see my face.  Surely REV has my photo on file!! The bank knows my husband is here!  I guess they think he’s here with a hacker - not his wife!  This seems crazy to me.
  Sincerely,
  Laura C*****

  Customer Answer

  Date: 09/11/2024

  Hello, I do not know what else to do to prove my identity than to send this phone and document.  I would like, also, for REV to check their records.  Our Bahamas phone number was, at one point, a contact, but we had to remove it because it is a land line, and REV sent texts to the number which we never received.  Also, I tried to leave a message yesterday, but gave an abbreviated version thinking the rep would call me back.  About 2 weeks ago I tried to log in to my account.  Got message - password incorrect.  Another message said I could unlock account by changing password.  When I selected that, I got a message with “suggested ‘strong’ password.  I chose that.  THe PW was Sigfav-zetsus-4.  I thought I could log in under that and immediately change the PW.  That was not an option.  I believe that is when my account was compromised.  I was right on the official REV website when all that happened.  The wire transfer we requested (which we initiated BEFORE we left S/V by my husband who was IN THE BRANCH, was perfectly legit - to pay for a parcel of land we are trying to pay for here, in Eleuthera.  I hope someone calls me today.  At the least, I hope to find out when our account with be ENABLED.  Thank you.

  Business Response

  Date: 09/11/2024

  Jessica Cartrette, Fraud Specialist, has been able to contact Mrs. C***** and verified her true identity.  They have discussed the true fraud attempts on the account and clarified why REV had the account restricted. Mrs. C***** now understands the hesitancy to provide any information due to contact being made from a phone number not associated with her account prior to the fraud event.  An appointment had been made for a meeting when Mrs. C***** returns to the area to ensure everything on the account is where it needs to be.

  Customer Answer

  Date: 09/12/2024

  I really appreciate the REV fraud department contacting me via telephone and explaining everything that has transpired. My husband and I DO appreciate REV protecting our money from hackers. It is unfortunate that everything online is perilous and that’s the way we all have to operate these days. REV seems to have an excellent fraud department with plenty of safety measures in place.  I must apologize for criticizing the bank and when we meet the bank officials in two weeks, we will make sure all contact information, etc. is correct and up to date on the account.  Thank you. Laura C*****

  Customer Answer

  Date: 09/12/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  Laura C*****

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/29/2024 Agoda I had some money came out my account without my permission so i reported it to my bank as a fraud and after a couple weeks later they told me i wasn’t going to be able to get my money back.

  Business Response

  Date: 08/01/2024

  In researching this complaint, the details below were outlined:

  Member filed a fraud dispute on 7/12/24.  REV conducted the investigation accordingly.  REV received response from the merchant on 7/29/2024 with the detail of the transaction.  The member's name, phone number and email are tied to the reservation.  The member home address was used to obtain the authorization of the transaction.  The booking was established 9/2023 with an arrival date of 7/13/2024, the charges were applied to the debit card closer to the arrival date of the trip. There was no cancellation on record with the merchant.  The preceding information resulted in the claim being denied and the member being referred back to the merchant.  It appears as though the member was outside of the cancellation policy of the trip and since the account was billed, disputed the charge as fraud.  The details found in the booking of the trip are so accurate to the members account that it is reported as a member purchase not fraud.  If the member would like to dispute this finding further, a police report will be required to proceed and the checking account that the debit card was used on should be completely closed if there is suspect of unauthorized transactions.

• Initial Complaint

  Date:07/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On numerous occasions, REV Federal credit Union has charged me multiple courtesy pay penalties when my statement directly shows a positive amount of money. This is happened numerous times. The actual bank that I bank at has reversed The charges some of the times. But today when I called customer service they tell me because I have had charges reverse before they cannot do it. And the reason it looks that way is because the available balance, and the statement balance were different… But it doesn’t reflect on the statement or the online app. But yet, if you look at my statement, there are four courtesy pay fees with more than enough money to cover the transactions. Then Because of the courtesy pay fees that puts me in the negative and then another courtesy pay fee hits. This has been an ongoing issue with their new system upgrade . I feel I may have no choice, but to just change banks. Maybe seek legal advice? If this is happening to me, imagine how many other people is happening to that they don’t even know!

  Business Response

  Date: 07/17/2024

  In researching this account, REV has seen 6 overdraft/courtesy pay fees refunded to the member in May/June 2024. The product selected by the member covers transactions (with a fee) that may otherwise be declined or returned.  Members have the flexibility to OPT out of this service and can do so by calling REV or visiting any one of the branch locations.  At this time, based on the member usage of this product and the $210 already refunded, our decision to not refund additional fees stands.  Please reach out to REV should the decision be made to discontinue usage of the Overdraft Protection service. 

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  closed on lot loan 4/18/24. The balance according to Rev FCU on 4/10/24 154,999.61. Attorney at closing issued payment of 155,876.73. Balance owed me is $877.12. On 4/19/24, Rev FCU put 230.89 in my savings account - no explanation. when I called regarding the remaining 646.23. no one from accounts services would get on the phone with me, only speaking via a customer rep or email. Via customer rep I was told it was interest due - no numbers/no statement. when I informed the rep that after running the numbers there's no chance it adds up to 646.23. she went back on the phone with loan dept and came back to tell me it's interest from 3/18/24-4/18/24. not possible my March statement was due and posted prior to 3/25/24 meaning interest was paid from 3/18/-3/25 The agent then said my interest a day was over 21 dollars a day, according to Rev's statement is $20.19 a day. at most, I would owe interest on 24 days 20.19 a day = $484.56. which still doesn't make sense, because the interest should be calculated from 4/10-4/18 which is $201.90. 4/24/24, Tammy Jones called me, I requested a breakdown of the final interest charges and the refund that would be issued me. She didn't not want to comply and offered my attorney received a letter, which is true but has nothing to do with the breakdown of interest I am being charged and implied it was my responsibility to correct the attorney at closing, even though they had issued him the letter - baffling. I do not know how they even calculated the 230.89. Then she said her management offered me half my money back which totals $323.12 No one can/is willing to provide an explanation. I have done many closings and have never encountered this w/any bank before. This is not the first time I have incurred problems with this bank. In the past they have raised my monthly payment with no explanation (it's a fixed rate) Thank you in advance for your help with this matter Jennifer W**** 516-315-1750

  Business Response

  Date: 04/25/2024

  Mrs. W**** was reached today to discuss the payoff and the adjustment to the interest paid by REV, giving her an additional refund.  REV feels as though our member is satisfied with the outcome and has apologized for the inconvenience. 

  Customer Answer

  Date: 04/25/2024

  Good afternoon Ms. Diaz,

  I wanted to let you know yesterday I informed a rep at Rev Federal Credit Union I filed a complaint with you, they have since issued me a refund of $213.  I am accepting that and closing all accounts with them. 
  I wouldn't want to waste your time.  I do think it should be noted about their closing loan procedures: not providing a breakdown of monies, taking money without explanation etc.  
  I still have zero idea how they come up with the math of any of this but I am elated to no longer doing business with them after 3 years.  I have done many closings and never encountered bank tactics like this.
  Thank you in advance for taking my complaint seriously, I appreciate your time.
  
  Jennifer W****

  Business Response

  Date: 04/25/2024

  Mrs. W**** was reached today to discuss the payoff and the adjustment to the interest paid by REV, giving her an additional refund.  REV feels as though our member is satisfied with the outcome and has apologized for the inconvenience. 

• Initial Complaint

  Date:02/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the fourth time, Rev has for no reason shut down both mine and my wife’s credit cards or debit cards due to a false fraud scenario. They said we should’ve notified them. We were traveling when we went 20 miles away from Charleston. This happens every time on a long weekend and it can’t be fixed until the Tuesday after the holiday for four days once again, we will be stuck with no money except for credit cards.the nice cashier at bojangles paid for my 17$!order and she needs reimbursement.

  Business Response

  Date: 02/22/2024

  Mr. C*****,

  Thank you for sharing your experience with us.  Lisa Meyer our Card Services Manager has left a voicemail for you to discuss your concerns and explain what we see happened with your cards.  As of today, you have not returned the call - please do so at your convenience.  We look forward to a resolution. Hope to speak with you soon.  

  REV

   

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rev is notorious for holding you money then all of a sudden they want to process it at one time causing NUMEROUS fees, I went straight to the bank to deposit the amt that i KNOW that needed to be put in the acct it was not even with in 2 hours of getting the late fees i was at the bank. This is one of the REASON Wachovia was investigated, I reached out to the customer service to advise them i went straight to the bank and put money in the acct could we please have the fees adjusted they stated no since i had it done B4, This is very brutal especially when you put money in the acct less than 24 hours. They WILL NOT LET YOU OPT OUT but other banks will, This is not CUSTOMER SERVICE AT all you want your customers to stay but i cant and will not bank with REV ever again and i will express to everyone who mentions the bank. I would like to have my fees pulled back seeing the money was dep in the acct

  Customer Answer

  Date: 12/06/2023

  The bank reached back out to me and  resolved the issue.