Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18,2024 I purchased $5557.15 in supplements from Barton. They charged my credit card $17557.15 as they included $12,000 in nutritional counseling that I did not authorize, want or utilize. I’ve tried to get them to refund the $12000 and they promise to look into it and get back to me but they never do.

  Business Response

  Date: 05/27/2025

  Thank you for reaching out. We want to clarify the situation regarding your order and the $12,000 coaching program charge.
  
  After a thorough review, we can confirm that the $12,000 coaching program has already been refunded in full. Our records show that this was processed after your caregiver spoke directly with ****, the head of our coaching department. If you need a copy of the refund confirmation or receipt for your records, we are happy to provide that.
  
  We understand this charge may have caused confusion or frustration, and we apologize for any delay in communication. Please rest assured that your concern was taken seriously, addressed at the leadership level, and resolved with the full $12,000 returned to your card.
  
  If you have any further questions or need help with your supplement order, we’re here to assist.

• Initial Complaint

  Date:04/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around December14,2024 I purchase a book on Facebook called Diabetes Solution kit for $19.97 and four days later I notice that my credit card had been charge the amount of $334.55 I contacted their customer service Dept. I was told that the order had already been send out, but not to be concerned that I just need to follow the instruction to send it back since I had not order such a thing
  I did send the package of pills in the original and unopen package and on 1/6/25 I verified they got the package back I contacted my Discover credit card and I explain to them that I had not order such a product I also provided a copy of the tracking number they said they will contact the co. A few weeks later Discover send me a letter that the Co was not responding and a needed to file a dispute again, Barton acknowledged receiving back the closed package but they never issue a refund. they said that their policy was not to refund anything If I request a credit with my credit card, as of today they don't take my calls and they don't want to give me the money back I hope you can help me with this issue, many companies take advantage of the elderly just hoping that they will not no what to do and they still our money

  Business Response

  Date: 04/14/2025

  We appreciate the opportunity to clarify the situation regarding this customer’s repeated complaint.
  
  The customer placed an order with us on December 14, 2024, and contacted our customer service after the package had already shipped. As a courtesy, we provided clear return instructions, including how to obtain a Return Merchandise Authorization (RMA), and the customer later returned the items unopened.
  
  However, rather than following through with our standard refund process, the customer chose to file a chargeback through their credit card company, Discover. This initiates a formal legal dispute outside of our internal policies.
  We fully participated in the chargeback process and provided documentation proving the purchase was valid. As a result, Discover ruled in our favor, confirming the transaction was legitimate. Shortly thereafter, the customer filed a second chargeback (also known as a pre-arbitration), which was again decided in our favor after we submitted additional evidence.
  
  Important Clarifications:
  The customer's claim that we “did not respond” to Discover is false. If we had not responded, the customer would have automatically won the chargeback. The fact that both disputes were resolved in our favor proves that we engaged fully and provided valid evidence.
  
  The claim that we “do not take customer calls” is also inaccurate. Our customer service team is available during regular business hours and answers all calls and voicemails. In fact, the customer successfully reached us to request return instructions after the order had shipped.
  
  Our policy is that filing a chargeback or pre-arbitration (second chargeback) nullifies eligibility for a refund under our 365-day Money-Back Guarantee. This is because the customer is choosing to resolve the matter through the card issuer’s legal process rather than through our internal policy.
  
  Regarding the Customer’s Age:
  We take all customer concerns seriously and respectfully, including those from seniors. However, this case is not a personal matter related to the customer's age. Our policy is the same for all customers who initiate a chargeback or pre-arbitration. When a customer files a chargeback, they are agreeing to the terms, responsibilities, and final outcome of that legal process—regardless of age.
  
  Our Position:
  We understand the customer may be disappointed with the outcome, but we followed every policy and legal protocol throughout the dispute process. When a chargeback and pre-arbitration are filed, it costs our business time, money, and in this case, also resulted in the loss of returned merchandise. Despite this, Discover ruled in our favor twice, confirming the validity of the transaction.
  
  We stand by Discover’s final decision and have no obligation to issue a refund on returned products after the legal chargeback process has been concluded in our favor.
  
  We respectfully request that this case be closed as resolved.
  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother is 86 years old. I am her son.
  
  She is:
  ******* * ****** ***** ********** ** Montgomery Village, MD 20886
  
  On May 20, 2024 and May 21, 2024 she purchased some books from Barton Publishing that promised to help my father's health. She spent an exorbitant amount of money for these goods ($1578.95 + $196.97). When they arrived, she found them completely unsuitable and returned them immediately. She asked for a refund and Barton Publishing refused. I did not know about this until now as I am going through her finances after my Dad passed away last month. She is now a widow and could really use that money for goods that she does not possess and never used.

  Business Response

  Date: 03/13/2025

  First, we want to express our condolences for the passing of your father. We understand that this has been a difficult time for your family, and we appreciate you reaching out regarding your mother’s order.
  
  After reviewing the situation, we found that the order was returned without a Return Merchandise Authorization (RMA), which is required per our refund policy: ***********************************. Items returned without an RMA are not eligible for a refund. This is to ensure that all returns are properly processed and accounted for.
  
  That said, we recognize the circumstances and have now processed a refund for the order, minus shipping fees. Your mother should see the funds returned to her original payment method shortly.
  
  If you have any further questions or need additional assistance, please don’t hesitate to reach out.

  Customer Answer

  Date: 03/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:03/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I also was seeking information about my diabetes. The 19.99 book I ordered was charged to over 200.00. I can not take the pills I did not purchase on the advice of my doctor. I have left four messages and have not received any communication from Barton Publishing. I want my grocery money back. I only wanted the book!

  Business Response

  Date: 03/12/2025

  Thank you for reaching out. We understand your frustration and want to clarify the details of your order and next steps for a refund.
  
  Order Details
  Order Date: February 26, 2024
  Shipped Date: February 28, 2024
  Delivery Date: March 6, 2024
  
  When you initially placed your order, it began with the digital ebook purchase for $19.97, where you entered your credit card details and selected BUY NOW. After that, additional offers were presented, including 3 bottles of CinnaChroma and a printed book, with clear options to accept or decline. A banner at the top of the page also noted that your order was already created, and there was a large red "No, Thank You" button that could have been selected if you wished to proceed with just the ebook.
  
  Regarding communication, we received your first voicemail on March 3rd, and our team returned your call the same day, leaving a voicemail with details. You left another message on March 5th, and we returned your call again, leaving a second voicemail. Instead of calling our customer service line, you continued to leave messages with our sales agent, so we made additional follow-up attempts and left four voicemails total by March 5th, informing you that your order was already processed and on its way for delivery on March 6th.
  
  On March 10th, you contacted our customer service line and informed us that you did not intend to order the supplements and planned to return them. We immediately emailed you return instructions per our refund policy. Once the supplements are received, we will issue a refund accordingly.
  
  You can review our refund policy here: ************************************
  
  Please let us know if you need further assistance, and we appreciate your patience as we work through this process.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent Barton Publishing the following via email on 2/22/2024
  On September 27, 2024,I purchased 6 bottles of your Cinna Chroma product for $250 with your warranty on the product. At the time, my A1C was 8.3, and I was convinced that this product would work as advertised and help me to lower my A1C. I faithfully took1 capsule twice per day. 3 months later, my A1C was 10.2. Not only did it not lower my A1C, but my A1C went up almost 2 points. I was very disappointed, and returned the 6 empty bottles to your company expecting a full refund, but instead, I received only half of my money back. I was charged $250 when I purchased the “6 months supply” (********!), but your company only refunded me $125.00..Is this some sort of scam your company pulls on their customers? I demand the return of the balance of my money. I bought your product in good faith because of your guarantee to refund the full purchase price, and now I feel that I’ve been scammed. I will give you until Monday to return the rest of my money before I start raising a stink about your company to the BBB, and any other fraud /scam reporting agency I am able to find online. I am very upset that I am even having to request the other half of my money at all. Take care of this ASAP. If you have any questions, feel free to call me.
  
  Sincerely,
  
  George Katter
  ***** ******** ***************** 
  They wrote back saying that they show that I only returned 3 bottles (which is total **) and not the full six bottles, and therefore only returned half of the purchase price $125.00
  
  I wrote them back and demanded the balance of my refund, but I have still not received it. A witness saw me package the six bottles and also watched me hand the package over to the postal clerk. I sent the package Priority Mail, so there was no tracking number, but if they received ANY of the empty bottles, they received ALL of the empty bottles as all 6 of them were packaged together.
  I still haven’t gotten the balance they owe me $125.00.

  Business Response

  Date: 03/03/2025

  We understand your frustration and want to work toward a fair resolution. Our records indicate that we received three bottles instead of six, which is why half of the purchase price was refunded. We do not dispute that you may have sent all six, which is why we’ve asked for tracking or package details to verify the return. Without this, we rely on our warehouse’s return processing, which maintains a 99.86% accuracy rate.

  Our refund policy clearly states that tracking is highly recommended for returns to ensure we receive the full package: ***********************************. Unfortunately, without tracking details, we cannot confirm what was in the package when it arrived.

  In past cases, some customers who believed they had returned all bottles later found additional ones at home—perhaps in a cupboard or drawer—and were able to send them in afterward. We’re not saying this is necessarily the case here, but it does happen occasionally, so we encourage you to double-check. If you can provide USPS shipping weight details, that would help clarify what was included in the package.
  

  Regarding your A1C concerns, there are many factors that contribute to blood sugar levels, but taking CinnaChroma is not one of them. CinnaChroma is specifically formulated to support healthy blood sugar levels by addressing nutritional deficiencies that impact glucose metabolism. If your A1C increased, it may be helpful to consider other potential causes, such as changes in diet, stress levels, or any adjustments to or cancellation of diabetes medications.
  

  For the best results, we recommend following Phase 1 of the Diabetes Solution Kit, which focuses on reducing carbohydrate intake to help stabilize blood sugar. Dr. Saunders also provides helpful insights in this video: *******************************************.
  
  Let us know how we can assist further.

  Customer Answer

  Date: 03/10/2025

  I received a response from Barton Publishing via my personal email which rejected my rejection to their rejection. I would like to respond, and at the same time, ask that Barton Publishing keep their comments to themselves if they do not want to send it via this BBB portal. Now, my response:

  Think about what you are asking for. Please tell me how on earth I can actually produce proof on the number of bottles that were in the package. Not to mention, why would I lie about this? I have no reason to. Now it has become a matter of principle, so I am moving to forward with this nonsense. By the way, did you check to see if the package was damaged when your company received it? THAT might answer some questions!  I know there were 6 EMPTY bottles packed together in that package. There was the guy who drove me to the USPS who watched as I  packed them. The postal clerk was also in front of me as I pack them. In my wildest dreams, I would have never thought that I would spend weeks of my life arguing over 3 EMPTY bottles, or else I would have videoed the event, and I would have deliberately counted the bottles out loud for the whole world to hear and see as I put them into the package. You had asked me previously for the tracking number for my shipment as if that was all you needed to resolve this issue. I had to jump through hoops for the postal clerk, but I got you the tracking info you told me you needed. Now that you have it, as if it wasn’t enough, you are asking for something entirely different. You had originally asked for the tracking info, and not for me to

  produce photo or video evidence showing what I have been telling you all along, that there was in fact exactly 6 EMPTY bottles in the package. What happened with the tracking info? That is what you originally wanted. What was that for? It seems  like it was just for you to make me have to jump through hoops for you. You wanted it. I sent it. Now you have it, and you haven’t mentioned it again. Something that, unless I was suspecting Barton to pull this kind of sick crap, there is no way that I would have videoed me packing these 6 EMPTY bottles. Obviously you know that I do not have video of the event, or else I would have sent that to you already. Since you were the one wanting the tracking info, please explain to me what that was all about, because when I finally got it from the post office, I thought I had finally gotten to the bottom of this whole mess, and I wouldn’t have to waste anymore time dealing with you regarding 3 missing EMPTY bottles that apparently are worth $125 to your company.  How about this? If I can get you a witness statement, would that satisfy your requirement? I think I can find the guy who took me to the post office that day. I can also attempt to find the postal clerk and see if he would be willing to write a statement. Please tell me, would a witness statement work for you? I am only trying to get you to do the right thing because I am 100% certain that I put 6 EMPTY bottles into that package. 
  Please tell me… will a third party witness statement finalize this for you? If not, what else would you have me do? 
  

  
  Please reply on this platform only. I am trying to

  get to the bottom of this nonsense, and trying to not have to deal with the likes of YOU any more than I absolutely have to. 
  
  Sincerely,
  
  
  ****** ** ******

  Business Response

  Date: 03/14/2025

  Thank you for providing the tracking details regarding your return. We have thoroughly reviewed the situation, and while we do not believe the package was damaged upon receipt—our staff is trained to inspect and report any such issues immediately—we understand your concerns.
  
  To ensure a fair resolution, we have processed the remaining refund for the three bottles, which should be credited back to your original payment method shortly.
  
  We appreciate your patience and hope this resolves the matter to your satisfaction. If there’s anything else we can assist you with, please let us know.

• Initial Complaint

  Date:01/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item that I thought cost $25. But then it received a bill for $425.73. There is a way I would ever order something that cost that much. I am disabled and on social security and I don’t have that kind of money. I have requested a refund but have not heard anything from them yet about it

  Business Response

  Date: 01/20/2025

  Thank you for bringing your concerns to our attention. We take customer feedback seriously and strive to provide clear and transparent communication regarding all purchases.
  
  Upon reviewing your order, here are the key details:

  
  Initial Purchase: You purchased the digital Diabetes Solution Kit for $19.97 and provided your credit card information for this transaction.
  
  Additional Offers: During checkout, additional products and services, including 3 bottles of CinnaChroma with a printed workbook, TurmericBP+ Easy Monthly Autoship, Berberine Easy Monthly Autoship, and Fiber Greens Green Apple Courtesy Refill Program, were presented with clear explanations. These optional offers were clearly marked as add-ons to your order. If there was no interest in adding these items, a large red "No THANK YOU" button was available to decline them.
  
  Order Confirmation: Once the order was completed, an email receipt with a breakdown of all charges totaling $425.73 was sent immediately to the email address you provided.
  
  Customer Contact:
  Three days after the order, you emailed us with a copy of your receipt asking about the total charge. We promptly responded, explaining the additional items added to the order and informing you that the order had already shipped.
  
  Five days later, you contacted us by phone, and we provided detailed return instructions with an RMA (Return Merchandise Authorization).
  
  The next day, you emailed us again, and we provided the same return information to assist you further.
  
  Return Policy: To receive a refund, the unopened items need to be returned to us per the instructions provided. As of today, we have not received any returned products.
  
  We understand your concern about the total cost, but this charge reflects the items you added during checkout. Our system is designed to prevent confusion with clear instructions and the opportunity to decline additional offers.
  
  If you still wish to return the products, we encourage you to do so promptly using the RMA instructions already provided. Once we receive the returned items in their original condition, we will issue a refund in accordance with our return policy, upon completion of the chargeback dispute. 
  
  Additionally, regarding your chargeback, we will provide the issuing bank with all relevant details, including the order confirmation, receipt, and communication history, to demonstrate the validity of the transaction.
  
  We value you as a customer and are here to support you. If you have any further questions or require additional assistance, please don’t hesitate to contact us.

• Initial Complaint

  Date:09/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a diabetes book for 19.99 8/3/24 when it came had 6 bottles of pills looked at my cc statement they billed me 315.00 What??? I tried to call 2 days no response then filed dispute with credit card co. They took cut off then back on kept contacting Barton got return info sent the stuff all back still wouldn’t give me money till process ends even though I sent them credit card letter saying dispute CLOSED. Still no refund!!!! ******* ******

  Business Response

  Date: 09/19/2024

  Thank you for reaching out to us regarding your order. We’d like to provide some clarity around the situation and address your concerns.
  
  On 8/3/24, you placed an order for our digital Diabetes Solution Kit at $19.99 and also selected the option to add 6 bottles of CinnaChroma, which was reflected in your total charge of $315. This information was clearly detailed in the receipt that was sent to you immediately upon completing the order.
  
  We understand you’ve mentioned trying to contact us for two days without response. Our customer service hours and contact details are readily available on our website at Barton Contact Page *************************************** and we did speak to you 14 days after the order was placed, at which time we provided return instructions. Additionally, we responded to your emails four times within a few days with return information, but it appears those emails may have been missed.
  
  When a chargeback is filed, it’s customary to halt refunds until the resolution process with the credit card company is complete. As we explained in the additional emails, this is standard practice across all businesses. After receiving the items back from you, we were required to wait for the chargeback to be resolved before processing your refund. In this case, Mastercard ruled in our favor, and the refund for the returned product has been processed.
  
  We appreciate your understanding in this matter and hope this clears up any confusion. If you have any further questions, please don’t hesitate to reach out.

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 7 I ordered a book on high blood pressure that was to be mailed to me and I have never received it. I have sent more than one email to them. They have sent an email response that did not answer my question as to when I would receive my book. They continue to send emails trying to get me to purchase other items. I would like to have the book but if they won't send it to me I would like a refund.

  Business Response

  Date: 07/01/2024

  Thank you for reaching out and expressing your concerns. We understand your frustration and want to clarify the situation for you.
  
  On June 7, you ordered the High Blood Pressure Solution Kit. According to our records, the purchase was for a digital version of the book, which was immediately available for download. We promptly provided a receipt by email and a download link for your convenience.
  
  It appears there may have been some confusion regarding the format of the book. We have sent multiple emails, including the receipt again, which clearly indicates that your purchase was for a digital item. In these communications, we also included a download link so you can access your book right away.
  
  If you prefer a printed copy of the book, we are happy to accommodate your request. Please let us know if this is your preference, and we will arrange for a printed version to be sent to you. Alternatively, if you still wish to receive a refund, we can process that for you as well.
  
  Please check your email inbox for our previous communications, and do not hesitate to reach out if you need further assistance.
  
  Thank you for your understanding and patience.

• Initial Complaint

  Date:06/01/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed information about diabetes. Found Barton Publishing on the internet. Listend to a long spell. They said they were selling a book for 19.99 used. I gave them my info and credit card number for the 19.99. They then continued trying to sell me 9 months of pills. At this point I exited the phony scam. At this point I went on a to search for a review of the company using the BBB and found pages of complaints. After my search I informed my bank and blocked my credit card. This company is not operating on the level.

  Business Response

  Date: 06/03/2024

  Thank you for sharing your experience with us. We understand your concerns and want to clarify a few points.
  
  Firstly, we see that your credit card order was declined, so no charge was processed on your card. We apologize for any confusion or frustration you experienced during the ordering process.
  
  Our intention is to provide valuable information and support to those managing diabetes. While we do offer additional bottles of *********** (among other supplements) for those who may need and benefit from extra support, we believe our ******** Solution Kit is comprehensive and effective on its own, particularly when following Phase 1 of the program.
  
  We appreciate that you conducted research to make a final decision. However, we encourage you to also explore the positive feedback and success stories shared by many of our customers. You can find these stories on our website here: https:/*********************************
  
  Additionally, we offer nearly 300 free webinars with Dr. Scott Saunders, where he provides valuable information on reversing high blood sugar naturally gathered from his years of medical practice and scientific research. These free weekly webinars are available for anyone to access, and you can interact with Dr. Saunders live to get answers tailored to your specific needs. You can find all of these free webinars on our ******* channel: https://www.******************************
  
  We strive to be a company that offers both paid and free resources to support your health journey. If you have any further questions or need assistance, please feel free to reach out. We're here to help. https://****************************

  
  

  Customer Answer

  Date: 06/03/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as no charges to me will be posted to my credit card. However, I found the the process of selling the product misleads the customer and the BBB records confirmed to me there could be potential problems.

  I thank the BBB for their help.

  Sincerely,
  
  
  
  **** *******

• Initial Complaint

  Date:04/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/23/24 I tried to place an order for a book. Price I put in my credit card information for was 19.99.
  This company then billed my card 304.85 for book and supplements I never ordered.
  I reported this transaction as the fraud it is to my bank. Then contacted the company. They refused to do anything. Then I looked up complaints against them. After seeing this has happened numerous times to people. I closed my card so they could not continue to charge me. I decided to file my first complaint ever against this business because what they are doing is scandalous.

  Business Response

  Date: 04/26/2024

  We are sorry to hear about the confusion regarding your recent order. Our records indicate that you selected 9 bottles of Reflux Remedy on the ordering page before completing your purchase. We want to clarify that we cannot add anything to a customer's order, and all items added to the cart are the direct result of the customer placing the order.
  
  However, we understand your concerns and are here to help. If there was any issue during the ordering process, our customer service team is available to assist and correct the order as needed. But unfortunately, the order had already been shipped by the time we received your message, which we responded to in a timely and orderly fashion.
  
  Additionally, since you called the banked and filed a chargeback, we were not provided with a timeframe to make any adjustments to the order or issuing a refund. This was a mistake because it ties our hands to be able to assist you further. However, we will provide all available digital evidence to the credit card company to demonstrate that you made your selection online, and we are confident that we will resolve the matter in our favor.
  
  We recommend waiting for the chargeback dispute process to be completed. When the dispute is resolved in our favor, we will be able to address any concerns or issues regarding your order at that time.
  
  Furthermore, there is no recurring order indicated on the receipt, so no further charges would be made. Therefore, there is no need to cancel your credit card. We cannot and will not charge a customer without their authorization. 
  
  If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding.

  Business Response

  Date: 04/29/2024

  Thank you for reaching out to us regarding your recent order. We understand your frustration, but we want to address the concerns you've raised.
  
  Our records show that you placed an order on April 23, and our
  team processed it immediately. The email you sent us was received after hours on
  April 24 at 7:48 pm. Unfortunately, by the time we received your email on April
  24, your order had already been processed at our fulfillment center for
  shipment on April 25. This is why we informed you that the order had already
  shipped.
  
  We assure you that we take customer feedback seriously and
  always strive to provide the best service possible. However, in this case, the
  order was processed before we received your email, and we acted as soon as we
  could to inform you of its status. We replied to your email on April 25 at 9:31
  am with the information that your order had already shipped. Tracking confirms
  that your order shipped on April 25.
  
  We want to clarify that our website clearly states that orders
  typically ship within 24-48 hours of purchase. Therefore, it's possible for
  orders to be processed and shipped shortly after they are placed.
  
  Additionally, once orders have been moved to fulfillment, we are
  unable to cancel the shipment.
  
  We understand your frustration, but we want to clarify that our intention was not to mislead you. When we said that the order had shipped, it was based on accurate information available to us at the time. There is no evidence to suggest otherwise, and we provided transparent and truthful information about the order's status.
  
  We want to emphasize that we do not engage in fraudulent
  practices, and it is never our intention to mislead or harm our customers. We
  are committed to providing quality products and excellent customer service to
  all of our customers.
  
  If there are any further concerns or if you would like to
  discuss this matter further, please feel free to contact us. We are here to
  assist you.
  
  Thank you for your understanding.

  Customer Answer

  Date: 04/29/2024

  Again I did not order yet the supplements! I have requested a return label for these products I did not order. 
  I will not open & it needs to be returned. 
  Again I only tried to order a 19.99 book. That is what I put in my payment for. I never ordered or authorized the supplements. You have complaints all over for doing this to people on different formats for different conditions. Send a return label so this can be done.