ComplaintsforWakpamni Lake Community Corporation

• Initial Complaint

  06/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took out a $700 loan with EAGLE ROCK FUNDING. I was told that I can make an overpayment or prepayment at anytime without penalty. On 6.14.24 I called to have an additional $500 taken with the 6.17.24 payment. I was told I couldn't do it as it was already "in process". The agent offered to run it 6.18.24 which I agreed to, the draft was completed. When I looked at a breakdown of payments, how much to principal and how much to interest, I caught that they had taken $250 of my payment and applied it to the interest with no explanation. I called multiple times, talked to multiple people. Finally got ahold of a supervisor that told me that unless the payment was made the same day as the set draft, the full payment would be split. This was not brought to my attention when I set up the additional payment. I TRIED to set it up the same day, and was refused. There is nothing in writing about having to make this payment on the same draft date, nothing. See page 3 of contract. It's something they keep hidden in order to take more money from their customers. No agent ever said anything about this little catch, not during the application period or after, and certainly not on the day I set up the payment. I have asked multiple times to have the amount they put to interest put onto the principal balance as it should have as with any prepayment or overpayment. This is theft as they KEEP THIS INFORMATION FROM THEIR CUSTOMERS. After going around for several minutes with a supervisor, who works from home and the dogs were continually barking making the conversation harder than it should have been, she finally told me that is how the biz worked and there wasn't anything they could do. I want the $250 put onto my principal balance, and I want the account noted as paid in full with no further interest after the day I made that overpayment. I have contacted the main office and have not received any response.

  Customer response

  07/09/2024

  Update:   COMPANY HAS CORRECTED THE ISSUE TO MY SATISFACTION AND HAS BEEN SETTLED

• Initial Complaint

  05/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I took a 1000$ loan april 4th and i just learned it is illegal in AZ to have a loan with such a high rate ive already paid 817 and still owe twice of the original loan. Theres no way someone can pay this amount , they used and scammed me.

  Business response

  05/28/2024

  Good Morning:
  
  Please let me know the name of the lender that you have your account with.  We have multiple lenders and I need this information in order to get your request to the correct person.
  
  Thank You!

  Business response

  06/03/2024

  I need the name of the Lender.  Wakpamni Lake Community Corporation is not the name of the lender.  Wakpamni Lake Community Corp has multiple lenders, I need this to get your complaint to correct company.

  Customer response

  06/04/2024

  So youre saying its okay for them to charge me that much interest? In my state that is illegal and not allowed !!!

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took out a loan with My Funding Choices on 2/4/2024 the loan amount is $200 the payments were 13 weekly payments of $35.37. I am on a fixed income and I’m barely getting by and I would like to consider what I have paid towards this loan and consider this loan paid off.

  Business response

  05/01/2024

  Black Hawk Financial DBA ******************** ***mpany) has completed its review of ****** ******** concerns. Customer satisfaction is our top priority, and we want each customer to know how much we value them. The Company takes these types of inquiries very seriously and appreciates the opportunity to respond to you regarding Ms. ******** concerns. Be advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s sovereign immunity, all of which are expressly preserved.
  
  Black Hawk Financial DBA ******************** *** ******** *** ******* **** ** *** ******* to close her account as paid for the payments already received, and we agree to close the account as paid. The Company has reviewed the transactions it has had with Ms. ******* and sees that the account in question was not the first loan she received from us. The details stated in her correspondence to your office are undisputed, and as a sign of goodwill the Company agrees to close the account as paid.
  Ms. ******* can contact Black Hawk Financial *** ******************** ** ************ *f she has any additional concerns.
  
  Sincerely,
  Compliance Department

  Customer response

  05/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  04/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I took out a $500.00 loan with GTF when I was in an extreme financial bind. I knew it was expensive kind of lending but here we are today almost May and despite having paid to them a total of $915 thus far the information in the loan system says my balance stands at $708 owed as of today. So they have received payment of $915 on a $500 loan and I still owe according to them over two hundred dollars more than I originally borrowed. As I mentioned before, I knew it was a relatively expensive form of borrowing but the numbers/percentages in the paperwork don't adequately reflect the reality of the actual true cost of borrowing money in this loan.

  Business response

  04/22/2024

  Good Morning.  While we are Wakpamni Lake Community Corp, we do not have a lending Program with the name of GTF.  We do manage a lot of lending programs and I need the name of the one Mr. Buckley has his account with.

  Customer response

  04/22/2024

  Lender name is Global Trust Funding.  

   

  Email from them attached

  Customer response

  04/22/2024

  There is a copy of the email sent today by GFT which also clearly shows the tribe and it's address at the bottom of the email.  I sent it earlier but thought I'd send it again to try to be helpful and hopeful a satisfactory resolution can be achieved.  

  Customer response

  04/29/2024

  So it appears that the company still doesn't acknowledge the validity of the information I've provided, nor taken any steps to address the complaint at this point?  This is the first complaint I've ever made so I'm unsure of the process going forward?  Is it time to explore legal options when businesses refuse to address the complaints as a general rule?  I cannot even find licensing information for the company in California.  I'm just seeking guidance for what happens in these circumstances?   As mentioned I've never done this before and never hope to again.  Thank you

   

  Business response

  05/01/2024

  Global Trust Funding (Company) has completed its review of ******* ********s complaint. Customer
  satisfaction is our top priority, and we want each customer to know how much we value them. The
  Company takes these types of inquiries very seriously and appreciates the opportunity to respond. Be
  advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s
  sovereign immunity, all of which are expressly preserved.

  
  Global Trust Funding is a tribal governmental entity, it is a wholly owned subsidiary of Wakpamni Lake
  Community Corporation (“WLCC”). WLCC is the wholly owned tribal economic development arm of the
  Wakpamni Lake Community government, a subsidiary municipal tribal government of the federally
  recognized Oglala Sioux Tribe of the Pine Ridge Indian Reservation (“Tribe”). The principal place of
  business and office of Global Trust Funding is at #1 Wakpamni Lake Rd., Wakpamni Lake, South Dakota
  57716 on the Tribe’s Reservation. In addition, Global Trust Funding is wholly owned and controlled by
  the tribe, was established for the tribe's benefit, and formed pursuant to tribal law, thus sharing
  sovereign immunity, therefore, are not subject to state laws and licensing.

  
  The interest and fees applicable to the loan are permitted by Tribal law and they were accurately and
  clearly reflected in the loan agreement that was signed by ******* ******* before receiving the loan.

  
  In an effort to resolve ******* ********* complaint, Global Trust Funding will consider her loan as paid in
  full. There are no further payments due, and consider this matter closed.

  
  We hope this resolved her concerns and will consider this complaint resolved.

  
  Sincerely,
  Compliance Department

  Customer response

  05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I borrowed $600 while I was in need of cash due to some unexpected expenses. Unfortunately, the borrowing made everything worse. The bi-weekly payment of $186 is immediately debited from the account bi-weekly making it impossible to pay back to "avoid further interest". After a bit of research, it seems these loans are predatory and charge outrageous interest looping you into a vicious cycle. Unfortunately I had to withdraw my ACH Authorization. Today I received a text message from them that was unprofessional, aggressive and rude. Stating I had been "ignoring them" but I could not find any prior communication from them. I'm not sure what happened but that is poor customer service especially regarding such a sensitive . I would like to settle my account for the amount borrowed of $600 (they have already received a payment of $186) which means they will have a total of $786 on this loan. I can offer $25 bi-weekly payments or 1 monthly payment of $50 until the $600 is paid back but I cannot do any more. Thank you.

  Business response

  04/18/2024

  Good Morning:
  
  Please let me know the name of the lender that you have your account with.  We have multiple lenders and I need this information in order to get your request to the correct person.
  
  Thank You!

• Initial Complaint

  04/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I needed money to pay a bill right away and took out a Payday Loan by phone/online in the amount of $700. They sent me a 20-page contract which I couldn’t read on my phone but did sign not realizing the predatory interest they would be charging me. According to ******* ******** records I have made 25 bi-weekly payments of $158.38 & 1 payment of $165.95, which is a total of $4,125.45 and they are saying I still owe over $2,000 with another payment due tomorrow. I have since learned that AZ prohibits ****** ***** and ******* ****** is located in SD which limits payday loan rates to 36% which would be $252 In interest for a total of $952. I have repeatedly contacted the company to get a copy of the contract that I could read, asked the interest rate, given them my current phone number without any of this being done until today, 4/10/24. I have already paid them almost 6 times what I barrowed and they still want over $2,000 cash to clear this $700 loan. I feel my loan should be closed and at least $3,00 be refunded. This company should be closed and never be allowed to make another predatory loan.

  Business response

  04/15/2024

  WLCC Lending JEM DBA ******* ****** (Company) has completed its review of ***** ********* concerns. Customer satisfaction is our top priority, and we want each customer to know how much we value them. The Company takes these types of inquiries very seriously and appreciates the opportunity to respond to you regarding *** *******’s concerns. Be advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s sovereign immunity, all of which are expressly preserved.
  Regarding *** *******’s concerns regarding the interest on his loan and the maximum interest for the State of Arizona, please be advised that WLCC Lending JEM DBA ******* ****** (Company) is a subsidiary agency of the Wakpamni Lake Community Corporation (WLCC), an arm and entity of the Wakpamni Lake Community, which is a local tribal governmental subsidiary of the ****** ***** ****** ***** located on the **** ***** *********** in South Dakota.
  WLCC Lending JEM DBA ******* ****** is fully regulated by, and in compliance with, the consumer laws of the ****** ***** ***** law. To that end, *** *******’s documents clearly and thoroughly explain the terms of each loan. This company is wholly-owned and controlled by the tribe and was established for the tribe's benefit and formed pursuant to tribal law, thus sharing sovereign immunity and, therefore, are not subject to state laws regarding interest rates. 
  The interest and fees applicable to the loan are permitted by Tribal law and they were accurately and clearly reflected in the loan agreement that was signed by you before receiving the loan.
  As a best company practice, we willingly follow all applicable federal regulatory guidelines.  In addition, WLCC plays an active role in ensuring all their programs are compliant with all Tribal Laws and with the principles of federal consumer protection laws, as required by Tribal law. It is Tribal policy that all consumer complaints be handled in a prompt and fair manner.
  Our records show *** ******* was approved for a $700.00 loan on March 31, 2023. It is our goal to work with our customers to resolve their concerns. To resolve *** *******’s concerns and as a gesture of goodwill the Company is closing the account as settled for the amounts already paid.
  *** ******* can contact the Company at ************** or via email at ************************* to if she has any additional concerns.
  
  Sincerely,
  Compliance Department

• Initial Complaint

  04/01/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Unable to access account information online and customer service is not helpful in the slightest. Financial "institution" for short term loans yet they offer no access to your account.

  Business response

  04/02/2024

  Good Morning:
  
  Please let me know the name of the lender that you have your account with.  We have multiple lenders and I need this information in order to get your request to the correct person.
  
  Thank You!

• Initial Complaint

  03/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I wanted to see what sort of loan I qualified for. After completing the application, the amount of the loan offered was far lower than was acceptable. Additionally, the interest rate is 684%, 16 payments of $189 over 16 months for principle amount of $600. That, as far as I know is usury. I closed the web page, and I DID NOT ACCEPT THE LOAN. To my horror, I found the loan was processed anyway, and $600 was deposited to my checking account. I have emailed a notice of cancellation but have not yet received a response. I feel their website is is deceptive. I want the loan cancelled, with no money owing and no attempts to debit my account. WLCC Lending HBC dba National Nation Loans

  Business response

  04/10/2024

  Dear **** ********
  
  We are in receipt of your recent complaint and concern related to the loan you received from WLCC Lending HBC DBA National Nation Loans (the “Company”) and would like to take this opportunity to respond.
  
  Please be aware that the Company is an entity of the Wakpamni Lake Community Corporation, a tribal corporation wholly owned economic development arm of the Wakpamni Lake Community, which is a local subsidiary government under the Oglala Sioux Tribe (the “Tribe”).
  
  The Company takes these types of inquiries very seriously and would like to provide you with the below information. However, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s sovereign immunity, all of which are expressly preserved.
  
  The Tribe is a federally recognized Indian tribe, organized under a Constitution pursuant to the Indian Reorganization Act of 1934, ** ***** **** ** ****** ** **** ** ***** as amended, and is identified on the ****** ****** ********** ** ********** list of federally acknowledged Indian Tribes. 81 Fed. Reg. 26,826 (May 4, 2016). The Company is an arm of the Tribe. As an arm of the Tribe, the Company possesses all of the privileges and immunities of the Tribe. The Tribe and the Company are entitled to tribal sovereign immunity and they are not subject to state law. ***** ***** ***** N.A. v. Lake of the Torches Econ. Dev. Corp., 677 F. Supp. 2d 1053, 1061 (W.D. Wis. 2010) (holding that entities acting as arms of a tribe are entitled to tribal sovereign immunity).
  
  You have expressed concerns that while you did apply for a loan, you did not authorize or sign for a loan with National Nation Loans.
  
  According to our records, we received an electronically-signed loan agreement, which is signed by clicking the ‘I Agree’ button on the loan agreement, in your name to borrow $600 from National Nation Loans on 3/28/2024. Per that agreement, the $600 was deposited into your J******* ***** **** account ending in ***** the bank account listed on the agreement, on 3/29/2024.
  
  Prior to full review of this complaint, we had already scheduled a reversal of that deposit to post on 4/3/2024 in the amount of $600.
  
  Once this debit transaction clears, your account will be considered to be paid in full and closed. There will be no balance due at that point.
  
  If you believe that we did not receive your account as described above, please let us know so that we may assist you further in investigating the issue.
  
  We hope that you find this letter of explanation satisfactory. If you have any additional questions or concerns, please feel free to reach out to us. When you do, please include your full name, last 4 digits of your SSN, Date of Birth, and email address or phone number on file so that we may properly identify your account.
  
  Thank you,
  National Nation Loans
  ****** ************** **** ************** ***************************

  Customer response

  04/10/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  I did NOT accept the loan. I decided not to do that because of the extremely high interest rate. I advise staying away from this organization.
  
  Sincerely,
  **** *******

• Initial Complaint

  03/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In January I received a loan for $300. I have since paid that and some more off. It said that I was almost done with my payments, but now I’ve been asked to pay way more. Almost $1100 in total for a $300 loan. I would like to talk to someone about considering my account settled and closed since I have paid the loan amount off and more in interest.

  Business response

  03/26/2024

  Good Morning:
  
  Please let me know the name of the lender that you have your account with.  We have multiple lenders and I need this information in order to get your request to the correct person.
  
  Thank You!

  Business response

  04/02/2024

  Quincy Adams Group (Company) has completed its review of **** ******** complaint. Customer
  satisfaction is our top priority, and we want each customer to know how much we value them. The
  Company takes these types of inquiries very seriously and appreciates the opportunity to respond. Be
  advised, nothing in this communication should be construed as a waiver of the Tribe’s or the Company’s
  sovereign immunity, all of which are expressly preserved.
  Quincy Adams Group is a tribal governmental entity, it is a wholly owned subsidiary of Wakpamni Lake
  Community Corporation (“WLCC”). WLCC is the wholly owned tribal economic development arm of the
  Wakpamni Lake Community government, a subsidiary municipal tribal government of the federally
  recognized Oglala Sioux Tribe of the Pine Ridge Indian Reservation (“Tribe”). The principal place of
  business and office of Quincy Adams Group is at ** ******** **** ***, Wakpamni Lake, South Dakota
  ***** on the Tribe’s Reservation. In addition, Quincy Adams Group is wholly owned and controlled by
  the tribe, was established for the tribe's benefit, and formed pursuant to tribal law, thus sharing
  sovereign immunity, therefore, are not subject to state laws and licensing.
  The interest and fees applicable to the loan are permitted by Tribal law and they were accurately and
  clearly reflected in the loan agreement that was signed by **** ****** before receiving the loan.
  In an effort to resolve ******* ******** complaint, Quincy Adams Group will consider her loan as paid in
  full. There are no further payments due, and consider this matter closed.
  We hope this resolved her concerns and will consider this complaint resolved.
  Sincerely,
  Compliance Department

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  03/22/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Original loan for $700 I have paid quadruple of that back and still owe 684.33. This loan should be considered paid off and require no additional payments.

  Business response

  03/25/2024

  Good Morning:
  
  Please let me know the name of the lender that you have your account with.  We have multiple lenders and I need this information in order to get your request to the correct person.
  
  Thank You!

  Customer response

  04/09/2024

  Have paid this loan off 4 times and still owe

  Business response

  04/09/2024

  I have to have the name of the lender that *** ******** has his account with.  We have multiple lenders and without the name of the lender I can't help get this resolved.

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