ComplaintsforPathward Venture Capital, LLC

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Initial Complaint
05/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*** ******** ********** ***** **** ** *** *** **** * *** *** ********* ******** *****************************************************
customer service issues
Business response
05/20/2024
***** ******** *********
Thank you for reaching out regarding the issue with your account. In order to assist you further, we need more details other than the card image. Can you provide us a description of the reason you're filing a complaint with the BBB? Feel free to contact us directly at 8*********** ** ***** **************************** *** * ******* ***********
Thank you,
Pathward Customer Service
Initial Complaint
05/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made a payment on my car note 02-18-24 in the amount of $1089.95. Spruce on 04-26-24 reported to Bridgecrest that the payment was insufficient when it was not! Bridgcrest then reversed the payment and now no one knows where the payment is and I want my money back ASAP my car note is now 90 days behind because of this and no one knows where the money is both companies stating they dont have it!
Business response
05/21/2024
Resolution is attached Pathward received your complaint from the Better Business Bureau (BBB). Thank you for reaching
out to Pathward to clarify the action on your account. The response from HRB is attached herein.
Should you have continued concerns, please do not hesitate to reach out to Pathward or utilize the
contact information on the attachment.
********** ******** ******** ******* ********* **
Initial Complaint
05/14/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have just been trolled by MetaBank and/or whichever number is on the back of the gift card they issue/finance in relation to a problem of being unable to use the last $0.44 on the card. I was given an error or rejection message when using this money and was told to contact my card issuer. I contacted the card issuer at ********** and had repetitive nonsense spouted at me for no purpose other than to insult me and waste my time, and to discourage me from getting my $0.44. I am now owed a check of both $0.44 and the service fee paid for this gift card. I have even filed a CFPB complaint in regard to this issue but I did not receive a response. T*** ** * ********** *** *** ***** ***** ****** *** ****** ** *** * ******** **** ******* *** **** ***** ****** *** ******
Business response
05/15/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, c*** *************
Customer response
05/16/2024

********** ********

I am rejecting this response because:
The business is engaging in trolling , harassment, and fraud. I called the phone number they just gave me. They then denied that they advised me to call and said that they only respond in writing. However, the business responded in writing and advised me to call. Therefore, the business is attempting to trap me in an infinite loop of responding in writing and telling me to call them, and then, on the call, denying that they advised me to call them, and saying they respond in writing, followed by a response in writing that advises me to call, and then, this is repeated as many times as is necessary in order to destroy the jaw joint of their prey.

********** ***** ******
Initial Complaint
05/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 04-29-2024 I noticed that I had a numerous amount of unauthorized transactions from a cash app. Was told after 10 business days that id be receiving a provisional credit and I haven't. They tell me different things all day, a few Even lied I just want my money back that was stolen from me. They keep telling me wait on an investigation to complete but it's been 10 days and no money. Changing my bank this is so unprofessional, and they don't seem to care, on top of them already being linked to fraud I don't know what else to do
Business response
05/16/2024
Resolution is attached
Initial Complaint
05/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Purchased a Vanilla Visa Gift Card (paid $53.95), issued by Pathward NA on 4/9/24 (from Walmart). Experienced an issue with Card/unable to use. Contacted Vanilla Visa, via telephone number listed on card (833) 322-6760. Company cancelled card and promised to issue refund of $50, via check. Followed up with company weekly 4/18; 4/26; 4/29; 5/4 and was given same "Script" with no individual ever able to provide date on which check was mail--indicating no check has been processed lest not mailed to me. Contacted card issuer/Pathward NA, per attached email 5/4/24 and followed instructions to call (833) 350-0506; spoke with someone who said his name was David and said he would have person from appropriate Department return my call. No one has called and, possibly, David blocked my telephone number, being that now when I attempt to follow up using the same telephone number no one answers. Based on this experience, I believe the parties are engaging in fraud. The only resolution is a Refund of my $53.95.
Business response
05/09/2024
Hello ******** ********,
We're unable to identify the account with the name, address, and details provided. We are committed to helping you, but gift cards can be difficult to locate without the account information. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or screenshot of the front and back of the card. For a quicker resolution, email the information directly to [email protected]. We can assure you that you have not been blocked from calling Pathward's number. We apologize that your call was not answered. Feel free to call ###-###-#### for direct assistance and mention this BBB complaint.
Thank you,
Pathward Customer Service
Business response
05/24/2024
Resolution is attached
Customer response
05/28/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Also, I appreciate Vanilla Visa/Pathward finally refunding my money. Unfortunately, on April 9, 2024, upon experiencing and reporting the referenced issue and believing that Vanilla Visa would act in good faith and refund my money, I purchased a second card the next day. However, I decided against making the online purchase, so the card is still in my possession. It is my hope that when I decide to use it, the same issues, including these actions to obtain my refund are not encountered.

Sincerely,

******** ********
Initial Complaint
05/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
see attached I have had ongoing billing issues
Business response
05/24/2024
Resolution is attached
Customer response
06/11/2024
see consumers rejection regarding collection
Business response
06/12/2024
Dear ****** ****** and the BBB,
These appear to be 2 separate issues. Pathward and the issue with your closed AAA account do not have anything to do with the Florida Department of Transportation letter you received that you included in your rebuttal. If there's an issue with the FDOT, you need to file your complaint with them directly. The FDOT letter you included appears to have been mailed directly to you and not via the BBB. If your claim is that the BBB involved them in this case, which we're not seeing any attachments from them included and it was not part of the response Pathward sent to you, then you need to contact the BBB directly. Responding to this complaint just keeps the complaint with Pathward open. To be clear, this complaint does not involve the FDOT, there was nothing included with the complaint or the response about the FDOT, and Pathward considers this matter closed. Please contact the FDOT or the BBB directly outside of this complaint if there are further issues with either.
Thank you,
Pathward Customer Service
Initial Complaint
05/06/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have two Mastercard prepaid gift cards, each with a $250 balance, that I have been unable to use anywhere. I have contacted customer service multiple times for a replacement. However, the cards still do not work as the company advertised that I should be able to use them anywhere. Furthermore, I cannot even log into my online account now.
Business response
05/06/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is ******** ** ********* If so, provide the 16-digit card number or routing number and account number used for deposits. For direct *********** **** *************
Customer response
05/06/2024

********** ********
I am rejecting this response because:
I can confirm I have accounts with Pathward, N.A., Member FDIC,
****** ***** *** ********* ******* ******* **** **** **** **** **** **** **** **** ********** ******* ****
Initial Complaint
05/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On February 20, 2024 I paid ****** Auto with my ******** card which is connected to PATHWARD NA. On APRIL 26, ****** Auto informed that pathward requested a charge back and that payment for $287.56 was sent back to Pathward using confirmation number *********. I checked my account and card and I do not see any record of the $287.56 being credited back to my account., I called ******** on May 1, 2024 to see why a charge back was done in the first place when I did not request it. . A supervisor **** id # **** said they are just a third party call pathward bank and ask. He said they are not allowed to give any contact information out for pathward. I located an email for pathward and sent an email for a reply and have not received one. .
Business response
05/16/2024
Resolution is attached
Initial Complaint
05/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased two **** gift cards. Upon opening them I realized that the security codes had been scraped off. There is no way to contact a human about a card issue, and I cannot move forward in any way with the cards without the security code. It seems as though all avenues of assistance with these cards lead to dead ends by design so that the contact can ignore external fraud and vulnerabilities instead of addressing the issues.
Business response
05/02/2024
Hello **********
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card numbers or images of the front and back of the cards. For direct assistance and a quicker resolution, call *************
Thank you,
Pathward Customer Service
Initial Complaint
04/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter from the IRS and I have called *** ***** and ******* card and I also called Pathward too . I spike back to the treasury department and they say that pathward had and has my money and they will not send it back . Because pathward was metabank and the closed and the routing n account number was wrong . Need some help please But in the letter my depoisted was depoisted in March 22 2022 and I have not received anything at all need my money behind in bills
Business response
04/30/2024
We're unable to identify the account with the name, address, and details provided. Please verify on the back of the card that the bank name is Pathward or MetaBank. If so, provide the 16-digit card number or routing number and account number used for deposits. For direct assistance, call *************
Business response
05/13/2024
Resolution attached.
Customer response
05/15/2024
HERE IS THE INFORMATION THAT YOU REQUESTED CONCERNING THIS ISSUE FROM WHAT I HAD THE CARD WAS A ******* CARD THE AND IT WAS OLD AND HERE IS WHAT I GOT FROM META BANK /PATHWARD

ROUTING NUMBER **********

ACCOUNT NUMBER - **********

HERE IS METABANK ROUTING NUMBER- *********

AND WHEN I SPOKE TO A AGENT AT PATHWAY /EMERALD CARD THE AGENT SAID THAT THE ACCOUNT WAS CLOSED AND SHE GAVE ME THE NEW ROUTING NUMBER -091409843 ACCOUNT NUMBER ***************** JUST FINALLY GOT A NEW ******* CARD FROM *** ***** IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO REACH BACK OUT TO ME THANJS AGAIN FOR HELPING

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