We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nursery Stock

Tennessee Wholesale Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursery Stock.

Important information

  • Customer Complaint:
    BBB files indicate that this business has a pattern of complaints concerning product issues; specifically, plants do not grow or are dead upon arrival. Consumers allege that the plants are dead when a scratch test is performed on the plants, per the company’s direction.  When consumers request a refund, replacement, or credit, per the company’s posted one-year guarantee, they are told that it does not apply, or they do not receive a response. Consumers also allege they do not receive the correct plants or number of plants as ordered.  On March 21, 2023, BBB submitted a written request to the company, encouraging them to address the pattern of complaints. BBB has not received a response from the company. 

  • Customer Complaint:
    BBB files indicate that this business has a pattern of complaints concerning product quality and health of plants. On November 5, 2012, the BBB received an email from Tammy Sons, Vice President of Tennessee Wholesale Nursery, stating "please do not send us anymore of your complaints." BBB contact Ms. Sons and explained, the BBB will continue to send consumer complaints to them in hopes that they will respond.

Complaints

This profile includes complaints for Tennessee Wholesale Nursery's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tennessee Wholesale Nursery has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 131 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order online for 20 arborvitae trees and 4 dogwood trees. Website claimed the arborvitae trees were 6-12 inches but I got some 3 in clippings that had one or 2 small roots hanging from it. 4 dogwood trees that were dead (did a scratch test to confirm). I called and was instructed to leave an email ,including pics,and someone would get back to me within 24 hours. I did and no one got back to me I emailed the next 2 days and still, no response. I sent a message on instagram and was given a different email address for someone named Serenity, who told me that the I would need to pay for shipping to send them back and I would only get a refund if they were still alive and that was all they could do. They are obviously dead so why would I bother wasting anymore money to send them back for nothing?! It appears all their good reviews are fake, some are from people in California but thier website says they don't deliver to California. They also operate from various different online store names like Fast Growing Trees, Wholesale Nursery and I am sure there are more. The owners Tammy and Dennis S*** need to be held accountable.

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Plants sold are 3” twigs that don’t survive. I almost spent $50 and was duped in understanding that these will be mature plants.

      Customer Answer

      Date: 05/09/2024

      Here are the answers to your questions in mail from 5/1/24 -

      1. NO not heard from the company on complaint
      2. NOT satisfied
      3. Because I requested them to credit my Credit Card for the amount as when placing the order, they did not specify it will be a 2" or 3" twig with roots and not an actual  plant.
      4. Second less preferred option is to give store credit for 2 shipments - $37.16 charged on VISA on 3/28/24 and second charge for $18.28 on VISA on 3/27/24.  Credit Card is refusing to  issue credit as they want to complain directly with vendor
      5. Third option not preferred to ship alive larger plants than simply twigs
      Thanks

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I originally ordered with this company December 2022. I ordered 10 ferns for $24.99 plus 25 sedge grass for $79.99 + shipping. The grass that grew was not what I ordered and only 1 fern grew. April 2023 I contacted them about this and they told me to wait... by the end of April and a few emails they issued a $79.99 store credit for the grass only. I spent $78.49 of this credit. By the end of May 2023 I was told to keep waiting until Spring 2024 to see if the ferns grow. Only 1 out of 10 grew. I've now gone to the company again as I never got a credit for the Fern and most of the other material I bought with my store credit never grew, if it did grow it was also incorrect again. They are not responding to my emails, they issued a credit not to the full amount, eventually responding and saying they deducted shipping(which I paid for onto of the amount) I'm owed and at this point I just want my money back. They need to be reported to the TN Dept. of Agriculture, which I will do. I don't want to keep going through the battle of getting this company to respond to me and give me what I am owed. it's exhausting. I sent them the following breakdown of what I think I am owed. And they are not responding. PAID Ferns - $24.99 Blood Root - $6.83 Fiddlehead Fern - $6.35 Creeping Phlox - $7.19 Swamp Milkweed - $7.55 Shasta Daisy - $3.48 Lady Fern - $6.59 Rue Anemone - $17.07 Trumpet Vine $3.96 Wood Poppy - $19.47 Gift Card Balance $1.50 OWED Ferns 1 of 10 $24.99 $22.49 Blood root 0 of 2 $6.83 Fiddlehead Fern 0 of 2 $6.35 Creeping Phlox 1 of 2 $3.60 Swamp Milkweed 1 of 2 - the other plant that grew is not swamp milkweed, it is dogbane $3.77 Shasta Daisy 0 of 1 $3.48 Lady Fern 0 of 2 $6.59 Rue Anemone 4 of 5 $3.41 Trumpet Vine 0 of 1 $3.96 Wood Poppy 0 of 5 $19.47 PLUS GIFT CARD BALANCE $1.50 FROM THE LAST CREDIT… This is all product amount, not shipping. You actually owe me $81.45. Since we’ve already been through all this a couple of times now I want a refund

    • Initial Complaint

      Date:04/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for Muskogee Crepe Myrtle trees on March 4, 2024. Long story short they are dead & I have been trying to get replacements. They finally (after many emails and in no way timely) sent me a gift card for the amount less shipping & told me to re-order the trees as they were not able to just send me 2 new ones. Normally that would be fine however for these two small trees it was $17 shipping. I've been going back & forth with them over this because re-ordering i would end up paying yet another $17 and in the end paying a total of $34 shipping for these trees. I feel if they are under warranty for a year I should receive new trees with shipping costs on them. I have yet to hear anything back. They also do not have a phone number to speak with them. it is only through email and as i mentioned the responses are not timely. Very disappointing.

    • Initial Complaint

      Date:04/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with them. Tried to call them and inquired about when my order was being shipped. Got a message to email their customer service department which I did. They responded that it would be 7 to 10 days. They sent me a email that my order shipped and provided a tracking number for UPS. I looked up number on UPS website they told me that number didn’t exist in their system MF contact the seller. Which I did and they told me UPS was picking it up later that afternoon 4 days ago. UPS website now says that a label has been created but they don’t have the package as of today. Have emailed TN nurseries quite a few times trying to find out where my order is? If it has been shipped? And when can I expect to receive it? Have not received any response from them.

    • Initial Complaint

      Date:04/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My order should have two items, but TN sent me only one and it goes mouldy already. Last year I ordered 3, but TN only sent me 2, is this another way TN steals the money from the customer? Please send me the right items in the right condition or money back

    • Initial Complaint

      Date:04/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called to the company using a phone that I found in a complain web page about this company because they falsely advertise on line that you get one free bush, tree, vines et you get one free. I order and then called one day alter and found out they do not say it require to order two to get one free. I asked to contact me for this fraudulent advertise and they instead answer me that it was not cancelation of orders. On Tuesday, April 2, 2024 at 09:26:29 AM EDT, *** ***** ***** ***** wrote: THAT IS ILLEGAL AND BECAUSE SEVERAL VIOLATIONS OF YOUR BUSSINES AHD BEEN EXPOSED ON LINE. THE BETTER BUSSINES BUREA MY A SEND YOUR COMPANY TO BE INVESTIGATING BY THE FBI. I COPY THEM. THANKS *** ***** ----- Forwarded Message ----- From: customer service To: *** ***** ***** ***** Sent: Tuesday, April 2, 2024 at 09:19:59 AM EDT Subject: Re: Fw: Order #********** confirmed Hello. We are not cancelling orders as we are in our busy season and all orders go straight to the warehouse. I apologize for the inconvenience. Thank you. On Tue, Apr 2, 2024 at 8:17 AM *** ***** ***** ***** wrote: Hi, I want to cancel my order because I found some anomalies in your advertising not telling the clients that you need to order two of each plant. Please confirm me the cancellation of the order and they timing to return the money please. Thanks *** ***** ***** *****  From: *** ***** ***** ***** To: TN Nursery Sent: Monday, April 1, 2024 at 12:03:45 PM EDT Subject: Re: Order #********** confirmed Hi, I just placed an order today and according with your advertising today, I will expect two get one free of each of the shrubs, trees, perennials and vines. Please confirm.Thanks *** ***** On Monday, April 1, 2024 at 10:43:05 AM EDT, TN Nursery wrote

      Customer Answer

      Date: 04/04/2024

      Good morning.
      1.This is proof to be added to my complaint, they advertise buy one get one free and then when I called, they say I only order one of each plant except one. I ordered two because I wanted four. I called again yesterday asking the name of the seller and she hanged on me
      2.They also sell you by gallons. And they DO NOT SENT THE PLANTS IN GALLONS BUT WITHOUTH DIRT, UST SOME PLANTS THAT AHVE BEEN STORED UNDER A FREZE. THEY ADVERTISE PLANTS ON DIRT AND SELL WITHOUTH DIRT.
      KINDLY ASK THE SECRETARY OF AGRUICULTURE DEPARTMENT TO VIST THIS FACILITY. THEY HAD SCAMMED ALOT OF PEOPLE. I BELING TO THE IRS SOCIETY OF GEORGIA AND THESE PEOPLE ARE MISLEADING THE PUBLIC.
      THANKS FOR YOUR HELP TO COMMUNITIES. 
      *** ***** ***** *****

      Customer Answer

      Date: 04/17/2024

      Good morning 
      According to the company they made a refund. I have not been able to verify with the credit card yet because we lost a pet and are sad.
      However please see below mi name a copy of the email I received please.
      Mr. ****** **** from Tennessee Weights and Measure called using the phone: *** *******.
      He indicates that according with review this company does false advertisement, do not provide a phone contact for complains and THEY SAY BUY ONE GET ONE FREE, BUTTHEY DO NOT CLARIFIY IN THEIR WEB PAGE THAT THE CUSTOMER SHOULD ORDER TWO OF EACH ITEM.
      REVIEWIN THE FACT THAT SEVERAL NURSERIES are currently shipping without dirt, they SHOULD NOT PUT IN THERI WEB SITE: GALLON, ETC, BUT THE EQUIVALENT OF A GROW BARE ROOT TREE AND OR bare rooth BUSH AND OR PLANT AND PUT THE PICTURE THE REAL ONE, ALONE WITH CCOULD BE SEE IN A WEBSERACH.
      THIS WILL DEEPLY HELP TO MAKE BETTER DECISIONS FOR THE CUSTOMER.
      THANKS, SO MUCH FOR DOING YOUR PART AND WE ARE DOING OURS, HOPEFULLY THE WEB SITE FALSE ADVERTISE BE CORECTED.

      Sincerely, *** ***** ***** *****, 

    • Initial Complaint

      Date:03/29/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company scammed me out of my money. They sent me dead plants and does not respond to emails.

      Customer Answer

      Date: 04/15/2024

      Hello,
      I'm following up regarding the company listed in my complaint. 
      Have you heard from the company?   Yes  
      Are you satisfied with the company's efforts to resolve this matter? No
      If not, please explain.
      Comments: The company has not honored their own return policy. It states very clearly that their plants have a 1 year warranty. My plants arrived dead or diseased. Per their request, I sent pictures of the plants twice and still haven't been refunded.

    • Initial Complaint

      Date:03/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for 6 Persimmon and 2 PawPaw trees. Trees did not ship, so I requested to cancel the order via email. The seller refused to cancel the order even though nothing had shipped yet. I would like to cancel the order for a full refund.

    • Initial Complaint

      Date:03/28/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered creeping phlox and finally received 12 less than an inch high plants most are dying and they are so small that you plant them you would never find them later.. They will not answer the phone and don't seem to care that you are not satisfied with the order. If you go into their site they show the plants and the product you will be getting Believe me they are not anyways what you get and the 1/2 inch plant you do get are so horrible that you will never get a flower out of them After seeing the other complaints I would hope someone does something about this company that is stealing from customers and getting away with it.

      Customer Answer

      Date: 04/15/2024

      No I have not heard a word from the company and NO I am not satisfied
      with the response which has been none.  It seems they got their money
      and they are going to completely ignore the complaint
      thank you
      *** ******

    Tennessee Wholesale Nursery is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.