Complaints

This profile includes complaints for First South Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First South Financial Credit Union

  6471 Stage Rd Ste 200 Bartlett, TN 38134-2847

• 

  First South Financial Credit Union

  3562 Kirby Pkwy Memphis, TN 38115

• 

  First South Financial Credit Union

  3731 Austin Peay Hwy Memphis, TN 38128

• 

  First South Financial Credit Union

  F & 6th St. NAS Millington, TN 38054

• 

  First South Financial Credit Union

  332 N. Lauderdale Memphis, TN 38105

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal member of First South Financial Credit Union for the past three years and have greatly appreciated the services you provide. Recently, I encountered financial difficulties and was unable to repay my Overdraft Privilege balance within the last month of usage.I made every effort to communicate my situation and informed your team of my intention to repay the balance, even offering to make weekly payments. Unfortunately, my request to work out a repayment plan was declined without consideration of my long-standing membership or circumstances.I am committed to resolving this issue responsibly and avoiding my account being sent to collections. All I am asking for is an opportunity to work with them on a reasonable repayment plan that allows me to clear the balance while maintaining good standing with the credit union.

  Business Response

  Date: 01/31/2025

  We have reviewed your concerns and the circumstances surrounding the negative balance owed to the credit union. Were sorry to hear of the financial difficulties youve experienced. As you know from being a member, as well as a former employee, we pride ourselves on helping members during those times. However, there are policies and procedures that we must follow, and those processes are put in place to protect our membership as a whole. Unfortunately, the resolution that youve suggested does not fall within those guidelines and we cant allow. You were provided with the options available to you and we are happy to move forward with either of those. We hope this helps clear up any misunderstanding, but if you would like to discuss any further, dont hesitate to reach out to our *************** team at ************.

• Initial Complaint

  Date:01/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First South Financial initially tried to manipulate the State of Michigan car title by adding their address as my secondary residence and their phone number as mine. When I refused to electronically sign their manipulated title, they began to harass me, threaten me and prohibiting me from making payments on my car loan until they receive a copy of my car's title. I tried making a double payment in December and tried twice in January. It is now the 25th of January. I complied with their request and sent a copy of both the front and back (blank) of the title. I told them I am an Over the Road Truck Driver and seldom get back to my home state. This has caused financial hardship due to the need for me to return home in order to physically obtain an unadulterated title and submit it to them. I believe these childish games are an attempt to force my account into default and repossess my car.

  Business Response

  Date: 01/31/2025

  We have reviewed your concerns and the circumstances surrounding the process to receive a perfected title from the state. We see that our Senior Vice President of **************** as well as our title clerk,have been in consistent correspondence with you via email in order to explain and resolve the situation. On December 11th, our title clerk reached out explaining that we needed to order a duplicate title for your vehicle, as neither you nor us had possession of the physical title. She explained that she would need your electronic signature on the duplicate title application. The state completed the application we sent and they listed our lienholder information in the out of state mailing information because we are an out of state lienholder, and your information was listed first because you are the owner of the vehicle. We provided several options in order to allow us to receive a perfected title, which wouldve had all the work fall to us and none to you, but you refused all of, as you preferred to visit the Secretary of ************** this route was unnecessary, as we explained several times.However, following the visit to the Secretary of ************** you were able to provide a picture of the title on 1/21, and we now have a perfected title on file with the state as required. We apologize for any frustration you felt throughout the process, and we can assure you that our team worked hard to resolve this as quickly and with as little work to you as possible. We hope this helps clear up any misunderstanding, but if you would like to discuss any further,dont hesitate to reach out to our *************** team at ************.

• Initial Complaint

  Date:12/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *********** am writing to dispute an account listed on my ********************** report with FST FIN FCU (Account Number: **************. This account, opened on 4/4/2022, was opened fraudulently, and I am a victim of identity theft.I request that you promptly investigate this issue and remove this fraudulent account from my ********************** report.Thank you for your prompt attention to this matter. I look forward to your confirmation that this error has been corrected.

  Business Response

  Date: 12/11/2024

  We attempted to review this for you, but were unable to locate an account with this name. Please reach out to us at ************ so we can work to investigate for you.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First south credit union gave my information to another company and that company gave my information to a 3rd party and now trying to collect but the account is not MINES and I asked them to validate the debt and they couldnt also law (15 usc 1681 ) (15 usc 1692) unfair practices stating that what they are doing is ILLEGAL

  Business Response

  Date: 12/11/2024

  We have reviewed your concerns and the circumstances surrounding the account in question. We do show that you opened and signed for a new account on 10/12/2023 at our *************************,and utilized the direct deposit benefit for your payroll services, visited our banking centers for teller assisted transactions, and used our **** debit card for everyday purchases. The account became negative on 03/16/2024, and after multiple attempts to contact you throughout April and May, we did have to charge the account off due to non-payment. Following our internal charge off process, negative accounts are then forwarded to a third-party partner to help us attempt to recoup lost funds. We would love to discuss repayment options for this owed balance. Please contact us directly at ************.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a Savings Plus account with ****************************************************************** for over 20 years. They opened a secondary account in my name that I had absolutely no knowledge of existing. They have been stealing money from me for the last 5 years. They recently stole $13.00 from my account. Upon inquiring about my missing money, the lady was very unprofessional while stating that there wasn't any money in my account. When it was revealed to her that there was proof that the money was in the account, she then stated that the money was taken out the account to pay on a past due overdraft. However, the bill was past due because of their mistake of sending the bill payment to the non-existent secondary account mentioned above. They never admit to their mistakes and will often try and make you the customer pay for them. Their customer service is awful! They have laughed in my face, made insensitive remarks to me the customer while at the same time stealing my money! I closed the account and began making payments to them with money orders. Just when I thought that they could no longer steal from me, they found a way! I sent them two money orders in one envelope on 8-26-24. I called them on 8-30-24 checking to see if they had received the payments. They replied no. According to them, they received only one money order on 9-09-24. I informed them that there were two money orders in that envelope. I called the bank where I purchased the money orders. They informed me that both money orders were cashed on 9-03-24. Can you please advise me on what to do? I'm trying my best to pay these bills but when I pay through the mail, First South holds the payment till it's past due making me incur late fees. I will never get this bill paid if First South keeps taking my money in this manner. Please Help!!!

  Business Response

  Date: 10/07/2024

  We have reviewed your concerns and the circumstances surrounding your current loans with us.Regarding the $13.00 you mentioned, our records show that your loan was past due, and per the terms of loan contract, we debited your account of available funds in the amount of $13.04 on 11/16/23 to go towards the past due balance. In reference to a recent payment, we do not show any activity on 9/9. However, we do show payments on your credit card on 8/31 and 10/1 in the amounts of $329.66.  In reviewing your payment history, we see that you typically pay $200 towards your credit card and the remaining $129.66 on your ODP loan. We have corrected the 8/31 and 10/1 payments of $329.66 to reflect two payments of $200 on your credit card and two payments of $129.66 on your ODP loan. We hope this helps clear up any misunderstanding, but if you would like to discuss any further,dont hesitate to give us a call at ************..

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22347017
  
  I am rejecting this response because: First South Financial stated that my payments were received on time, yet they are charging me a late fee plus they sent me a letter dated October1, 2024 stating that they have reported my account delinquent to the major credit reporting agencies. This is unfair because they made the mistake of not taking the funds out of the correct account but, now they say they have the funds. So, I should not have to pay for their error. And they should remove this negative report from my credit.
  
  Sincerely,
  
  *** ****

  Business Response

  Date: 10/18/2024

  The payments were back dated to reflect an on time payment, and that information was updated with the credit bureaus, but that does take time to reflect, typically within ***** days. Unfortunately, we are unable to speed this along, as it is the job of the credit bureaus to process our requests. However, if any type of documentation or confirmation is needed from First South to a particular creditor or prospective creditor, regarding these payments, we are happy to provide that for you. If that's the case, or if there are any other questions, don't hesitate to reacou to us as ************.

• Initial Complaint

  Date:08/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for any debt or charge off with First South Financial Credit Union. I do not have a contract FRSTSTHFINCU nor any unpaid balances.

  Business Response

  Date: 08/14/2024

  We have reviewed your concerns and the circumstances surrounding your complaint. We do show that you opened an account with ******************************************* on 01/25/2020 and utilized the account through February, 2021. Closing out the month of February, your account was in negative standing, and the balance owed remained until you paid it off on 07/08/2024. We report to the credit bureaus at the first of the month, so on 08/01/2024, we reported this as a charge off that was paid. This recent update should reflect on your credit report within the next 90 days, if not sooner. We hope this helps clear up any misunderstanding, but if you have any other questions regarding the payment and reporting of this debt, please reach out to us at ************.

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this predatory financial institution in November 2023, voluntarily seeking to set up repayment arrangements on an account that was closes due to a serious illness in which I was incapacitated and the count was closed after being negative for 30 days. The balance was over ***** and the crooked employee sought to extort a statutory expired "alleged" debt of 229 by refusing to accept my payment on the debt exceeding *****.....not very smart. Little did I know the employee had a sinister plan to cleverly recoup the alleged debt by applying my initial payments to that debt before crediting my actual account resulting in more fees. I now see I wasn't the only one. I am considering a federal case and based on what I see here, I believe a CLASS ACTION would be most appropriate. Others who have experienced this unjust should also contact FTC. I am seeking to speak with the CEO to get this resolved before it's I am forced to take action

  Business Response

  Date: 07/02/2024

  Our team is happy to continue discussions with you regarding this situation, as we've worked closely over the several months. While we have waived a previous balance due of $229.72, the current balance owed of $2,047.00 is required to be paid in full before this charged off balance can be reported as paid to the credit bureaus. Please contact us at ************ to discuss payment arrangements on the charged off balance.

  Customer Answer

  Date: 07/02/2024

   
  Complaint: 21861620
  
  I am rejecting this response because:  The statements made are a complete lie. I will continue to bring the tactics of First South Financial to the public's attention through social media and upcoming podcast; including, posting reviews daily. In addition, I also plan to give the pathetic lying employees an incentive to think twice through the Federal Agency that regulates parasites such as First South. Keep reporting the lie. I'm simply establishing that they had every opportunity to correct the action of a couple of I'll employees.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/18/2024

  Over the last several months, we have continued to work with you directly regarding the balances owed to the credit union. As of 7/16/24, we have reached a resolution, which has been confirmed with a signed agreement between you and the credit union.

  Customer Answer

  Date: 07/18/2024

   
  Complaint: 21861620
  
  I am rejecting this response because:

  Over the last several months, I have attempted to work with you directly regarding the valid  balance of $1,920 owed to the credit union and to address the statutory expired amount of $229.72, which FSFCU refused to validate at the time the alleged debt from 2002 (reported as being charged off in 2022 to a federal agency) became known to me. As of 7/16/24, the resolution, which I thought we had reached, appears to ambiguously written and the actions which FSFCU agreed to take appears to be different than what I understood them to be based on the written statement of, "remove all negative information".  As a result, I will notify BBB when FSFCU has completed the agreed action, as the agreement may be considered breached and nullified. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/19/2024

  We have fulfilled the terms of the agreement and have been in direct communication regarding the waiting period on updating a credit report vs. seeing the update.

  Customer Answer

  Date: 08/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution. The dispute was settled amicably.

  
  Sincerely,
  
  ***************************

  ***********************************

  Memphis, TN 38115

  
  

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  closed my account for nothing

  Business Response

  Date: 06/05/2024

  We have reviewed your concerns and see that you have not had an active account with ****************** since 2016. Your complaint names a different financial institution, so we believe this concern was not meant for us and would direct you to the correct credit union.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two loans with FSCU. I was behind but not refusing to pay. I keep communication and let someone know I would be in before the week out to make a partial payment on one loan and a payment on the other. I work at a bank myself so hours are conflicted on when I can make it in to the office so I had the money I just could dont make it in time. I called Monday and let someone know I was coming in that day to pay, not knowing they reversed one of my previous payments done March 15 and applied it to my other loan on April 1st without my consent or me knowing. And by me not being aware of this I paid again an extra $81 plus $421 on my other loan. Once I checked my account the next day I saw my loan I paid on past due and I was confused as to why. They reversed my payments and moved old payments to satisfy the ones they wanted to satisfy and even applied some to a negative balance that was the banks fault not mine. Consequently this has now made the loan I was satisfying past due. This is unlawful. And I have called about 15 times today asking to speak with a manager explaining myself over and over again. No one has helped me or allowed me to speak to a manager. I dont want any money back I just want my payments made how I requested. And not for them to go back and reverse payments that have been processed. I have all intentions on paying my loans. I have to make my payments based off my income and pay periods. Them changing payments I am making is discriminating between my two loans and causing confusion making it hard for me to keep up with my bills. This is not right. This is against my rights as an account holder.

  Business Response

  Date: 04/05/2024

  We have reviewed your concerns and the circumstances surrounding the allocation of your loan payments. As a former employee of First South Financial, you understand that we work hard to ensure our processes and procedures are in the best interest of our members. In this case, you have one loan that is more than 60 days delinquent and thats why one payment was re-allocated another; to bring that loan more current. The loan that the payment was re-allocated to had a due date of 1/30.  This loan is now current.  The loan that the payment was backed off of had a due date of 4/15.  This loan is now due for 3/15.   This is our policy, as it benefits the member and the credit union both the member doesnt have such negative information reported to the credit bureaus, and the credit union doesnt have loans delinquent and/or charging off.
  
  Our staff is always happy to discuss and explain these situations to our members, but can only do so when the conversation remains calm and respectful. Our Senior Director of the ************************** was happy to discuss and resolve this with you yesterday.  We hope this helps clear up any misunderstanding, but if you would like to discuss any further, dont hesitate to give us a call at ************.

  Customer Answer

  Date: 04/05/2024

   
  Complaint: 21521048
  
  I am rejecting this response because: I contacted First South via telephone, email, and voicemail from Tuesday 4/2/24 to Friday 4/5/24 and it took four days to get a response. I have been ignored intentionally and discriminated upon. My issue was not resolved. I have a car loan that I now owe a little over $16,000 on. The other loan is a ODP privilege loan that I now owe a little over $1,600 on. There were arrangements set for my payment on how I would be taking care of this delinquent account. I always communicate regarding my accounts, and I willingly come in to make my payments. Noone had the right to take back a payment 15 days later and apply it to another loan. I was never notified this was done so when I came into the office 4/1/24 and paid on both accounts to keep anything from charging off I paid money that could have gone on my current bill due that is now 15 days late because of this when my overdraft loan was only 1 day late after they reversed one car payment and applied it to my other loan. Why not apply my payment to the account that is most delinquent. No, this was not done because the employees at FSCU are applying payments as they please and not as the customer is requesting. They are refusing to place my payment for $81 on my loan for 16k that is *************************************** to keep it applied to the $1,600 ODP loan that was only one day past due at the time this occurred. Now I am being bullied into coming up with another $81 to add to what I have and satisfy my past due payment. Forcibly using money for other bills that are necessities just because my funds are not being applied in my best interest. It's not about the money because it can get done, it is about my rights! This situation could easily be solved but they rather be rude and spiteful because I have filed a complaint. If they would have allowed me to speak with a manager, it would not have had to come to this. To make matters worse because of this confusion I took time review my loan contract and found a few flaws there as well. I would like to be able to make amends before it gets any further.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/08/2024

  We are happy to see that our Senior Director of *************** was able to work with you directly to resolve this matter to your satisfaction.

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted **************** seeking to make payment on an agreed loan; but, was unable to so based on what I was told by *******. I'm disabled and tired. I tried to do the right thing by sacrificing a portion of my fixed income, despite the hardship it is creating for me. They would rather see me default. Insanity! Seeking contact from the highest level of management.

  Business Response

  Date: 02/08/2024

  Thank you for reaching out again. Our *************** team has been in contact with you regarding this matter, and the Senior Director of the department has been unable to reach you today after several attempts. The voicemail associated with your phone number on file is full and wont let her leave a message. Please return her call at your earliest convenience at ************.