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Business Profile

Credit Union

First South Financial Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for First South Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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First South Financial Credit Union has 11 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Approx, 10/01/2022 First South Financial reported a collection account ************* under my credit report. Please removed from my credit report under: They are also the violated my rights under 15 U.S.C **** Section 604 A Section 2: The law clearly states a consumer reporting agency cannot furnish an account without my written instructions.They are also the violated my rights under 15 U.S.C **** Section 611 (2) (a): The law clearly states the credit bureaus have 5 days to notify me from when they receive my disputes.They are also the violated my rights under 15 U.S.C **** Section 611 (5) (a)(l)(ii). The law clearly states if items are found inaccurate or cannot be verified the consumer reporting shall promptly delete the information from the file of the consumer

      Business Response

      Date: 11/10/2022

      Thank you for bringing your concern to our attention. We are so sorry to hear of the frustrations you have experienced. Upon review,there does seem to be a balance owed to the credit union from 2020. We would be happy to work with you directly to discuss your concerns and what options are available for resolution. Please reach out to us at ************ so we can resolve this matter. 

    • Initial Complaint

      Date:07/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a direct deposit sent from the ************* treasurer for a tuition reimbursement for $25164 I transpose my account number I notified the bank on May the 28th the check was deposited on May the 27th I called everyday at 7 AM credit Union kept stating that they had not received it. I received a phone call from a credit Union rep stated My money was located it was put in the account the next day risk management Reverse the deposit now they are holding $15000.Unable to contact anyone at the corporate To resolve the issue. ***** at risk management stated she was doing me a favor because of my money was placed into someone else's account and they spent $15000. Now all I'm getting is we're aware of the situation and we will be reaching out that is not happening.

      Business Response

      Date: 07/30/2022

      Re:  BBB Case # ********
      Thank you for bringing your concern to our attention. 
      We have worked closely with our attorney and are working to assist **************** in compliance with all applicable ACH rules.  Our member put an incorrect account number on her deposit request, causing the funds to be deposited to another member account. By the time **************** made the credit union aware of the error she made on the deposit request, there was time for the other member to use the funds. She also received advice from a contact at the VA that was incorrect; she was told that the wrong account number provided on the deposit form would result in the deposit being returned (however, this is not the case since it was a real account account).   Our highest priority is that our members are provided superior support and we worked quickly to assist ****************. We credited Ms. ******* account the funds that were still available from the original deposit on 5/27. We have worked closely with **************** and the VA in order to resolve this matter as quickly and efficiently as possible.  At this time, we are continuing to follow the guidance of our attorney to assist ***************.    

       

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