Complaints

This profile includes complaints for Tractor Supply Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tractor Supply Company, Inc. has 1947 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tractor Supply Company, Inc.

  5401 Virginia Way Brentwood, TN 37027-7536

  
• 

  Tractor Supply Company, Inc.

  320 Enterprise Drive Pendleton, IN 46064

• 

  Tractor Supply Company, Inc.

  1929 N Greensburg Crossing Greensburg, IN 47240

• 

  Tractor Supply Company Inc.

  912 S Park St Carrollton, GA 30117-4426

• 

  Tractor Supply Company Inc.

  90 Market Place Dr E Newnan, GA 30265-2371

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an item to ********************************************* on 6-3-25 in *************, *******. Their computer was down that day but said it could be done. It was not. I have a receipt saying $ ****** was refunded to my ***** I called **** and they said it was not done and would have showed up as at least pending by now. They recommend filing a dispute. I rather ********************************************* to refund my money instead of the stress of filing a dispute. The manager ******* was very rude to me regarding this.

  

  Business Response

  Date: 06/10/2025

  Hi ****,
  
  Thank you for contacting the Tractor Supply Customer Solutions Team.
  
  I sincerely apologize for any issues you have experienced in reference to receiving your refund, completed in store on 6/3/2025. Per our refund policy, refunds back to credit cards are not always immediate and generally take around 3-5 business days (No weekends), depending on your financial institutions processing time.
  
  Additionally, we have escalated the respective concerns to our internal team for a further look into the matters. Once an update is provided we will be sure to notify you immediately. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23449361
  
  I am rejecting this response because:
  I talked to my credit card company and they said it did not go through on your end. I talked to someone from Tractor and Supplys main office and he said it wasnt showing up. He had me send a picture of the receipt by email and was going to try to refund my money.i have not heard back from him.
   The day I returned the $107 item, yalls computer system was down and I was told it had not worked in days. Im sure this is why I did not get my money. Please refund it!

  
  Sincerely,
  
  **** *****

  Customer Answer

  Date: 06/11/2025

  I do accept your response. The credit just showed up on my card. I guess the guy I talked to today made it happen. 
  Thanks!

• Initial Complaint

  Date:06/04/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6-4-2025 I went into ****** AL store and was shopping for horse food and vitamins and went to register to check out. When the mongaloid rang it up it was ***** a bag and I told him that it was marked ***** on shelf and ask did he want to come back here and look at the price and he just stood there not saying nothing, I ask him again did he want to help me or get someone else to help me and he just stood there. I walked around whole store looking for help garden area was locked so I went back up there with my buggy full of items and ask again and he just stood there so I told him he could put my items back if he had enough sense and left. Pitiful custmer service. Went to Montevallo store and thier shelves were half empty and told the manager that I would have bought more if the place was stocked and he just lokked at me stupidly as I walked out the door with twoitems and he had six employees walking around the store instead of putting up stock that was in the back, employee said there was truckloads of horse feed in back. PITIFUL CUSTOMER SERVICE>

  

  Business Response

  Date: 06/06/2025

  Hi ******,
  
  I am so sorry to hear about your experience regarding issues with pricing of horse feed at the ******, AL store location and insufficient stock at the **********, AL store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  For further assistance and to make sure something like this doesnt happen again, well discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 48 hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:05/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tiki torches online. Order was cancelled by TSC stating due to the fact they became unexpectedly unavailable. Went to the store the next day and they had 18 on the floor. Purchased 6 and asked for the price difference. Was told because it was online order couldn't be honored. Not sure if this is a bait and switch tactic but seems like a deception business practice. I did reach out to TSC and received and email on 5/22/25. It stated I would receive a call about the matter. I have not currently received anything further.

  

  Business Response

  Date: 05/30/2025

  Hi *******,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear about your experience at the **********, ** store location. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  
  As a result of this being an online purchase from your local store's inventory, the final decision regarding any reimbursement or discounts is up to the store's management. 
  
  For further assistance, Ill discuss this matter with the Store Manager at this location and, if you dont mind, well have them reach back out to you within 72 business hours with an update either by phone or email. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I searched ****** for "Diamond Crystal **** Fighter Salt Pellets" and under the Sponsored Results at the top it shows local retailers that carry that product, including a result for Tractor Supply prominently as the third result for me. I clicked it as it displayed that the product was on sale at a lower price than other retailers nearby catching my attention immediately and I proceeded to place an order on their website after clicking the ad. The click brought me to the following page: ************************************************************************************************************************* I purchased 15 bags of this product (total price of $110.38) and awaited the email to notify that the product was ready for pickup. I received the email and then proceeded to the store 8 miles from my home. After arriving at the store I walked in and was notified that my product was waiting for me on the exterior of the building. I went to the pickup spot and identified that it was the wrong product. Instead of *************** brand it was ********* brand. I went in and left the staff know that the item was the wrong brand and was told "we're not sure why they show them online as that brand (Diamond Crystal) but that's the brand we get." I let the staff members know that that is false advertising and was it was very upset. They then asked me if I would like a refund, and I walked to the register and they asked if i would prefer a cash refund (i paid by credit) and responded "whatever is easiest". I then left a 1-Star review on ****** and ********************************. I then looked up their website product reviews and see multiple other consumers reporting this identical deception.

  

  Business Response

  Date: 05/30/2025

  
  

  

  Business Response

  Date: 05/30/2025

  Hi *********,
  
  I am so sorry to hear about your experience regarding the respective product, SKU: *******, Diamond Crystal 40 lb. Iron Fighter Salt Pellets on our website and receiving a different brand during your pick up attempt at the **********, ** store location. This is not the type of service we pride ourselves on and appreciate you bringing this to our attention. Please note, per the TSC website it is stated "Note: Brand may vary by store. Please check your Tractor Supply Company store for availability." 
  
  Additionally, Ill address this issue with our Operations Team and confirm the proper steps are taken so we can prevent this from happening again. Again, please accept our deepest apologies and know we truly value your satisfaction as a Tractor Supply Company patron.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/29/24 Tractor Supply allowed a fraudulent charge to be put on our account for the amount of $140.06. They said it was for a internet charge in *********. We live in **********. On 1/13/25 they issued us a credit for the disputed charge and said if we do not hear from them within ninety days, the credit will be permanent. We received a letter on 5/17/25 dated 4/26/25 (past the 90 day ************* you, this is not the first time this has happened. There was another fraudulent charge for internet services in ANOTHER state 1/5/21 . Which they reversed for $75.41)Now they are trying to say they have found us responsible for the $140.06. I am beyond frustrated. As I said, we live in **********. And this has happened TWICE. Why would we be paying internet service in another state that we do not live in.?? We feel we are being horribly taken advantage of. Please help us resolve this matter. Thank you.

  

  Business Response

  Date: 05/30/2025

  Hi ******,
  
  I am so sorry for any issues youve experienced with your TSC Credit Card. Upon review, our record confirm an online order was placed for curbside pick up for the ********, ** store on 11/28/2024, purchasing the following item "General Worthington 100 lb. Steel DOT Vertical LP Cylinder Propane Tank Equipped with POL ******* Additionally, I have resent your email confirmation which serves as your receipt, providing all the needed order details.
  
  For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. If the respective purchase was not made by you and not picked up in ********, **, we recommend working directly with *********. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23375021
  
  I am rejecting this response because:

  Please  look  at our statement facts. It says 11/29 TSC- Internet Channel Brentwood TN for $140.06

  NOT the General Worthington 100 lbs Steel DOT Vertical LP propane Tank Equipped  with POL valve, that tractor is trying to say we owe. We do not owe for a propane tank. Please see the enclosed pictures. I will be happy to send my proof to you( hard copies etc)
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 06/02/2025

  Hi ******,
  
  I am so sorry for any issues youve experienced with your TSC Credit Card. As previously advised our record confirm an online order was placed for curbside pick up for the ********, ** store on 11/28/2024, purchasing the following item "General Worthington 100 lb. Steel DOT Vertical LP Cylinder Propane Tank Equipped with POL ******************************* a curbside pick up order is created you are not charged until the item is picked up. As a result your order was picked up on 11/29/2024 therefore the transaction date will reflect as 11/29/2024. The transaction also reflects as "*********, **" because your purchase was made online and online orders are linked to our Headquarters in *********, *** 
  
  Additionally, I have resent your email confirmation which serves as your receipt, providing all the needed order details, including your  payment, date of pick up and store location. 
  
  For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement.  If the respective purchase was not made by you and picked up in ********, **, we recommend working directly with *********. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  
  The TSC Customer Solutions Team
  
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/09/2025

   
  Complaint: 23375021
  
  I am rejecting this again.

  On 11/30/21 case #****** a fraudulent charge was posted on our account for$*****. It said TSC- INTERNET CHANNEL ************. In which tractor found this fraudulent and refunded our money. And the EXACT same charge has appeared for $140.06 from the exact same place. And now tractor is trying to deny it by saying its a propane tank that we ALREADY paid for! (Their initial  reply is past the 90 day **** and I responded BEFORE my due date)

  I contacted their Security Operations at ************ case #************* and they were suppose to send proof with 7-10 days in the mail, which I have not received. They said the case is on hold for 60 days. Tractor is trying to say this is for a propane tank , that we have already paid for. The charges clearly state that it is for a INTERNET charge. Why would tractor refund our money in 2021 for the exact same charge( But for a different amount) because they found it fraudulent and not in 2025??

   

  Where can I send the BBB copies of my paper work?

  
  

  

  Business Response

  Date: 06/10/2025

  Hi ******,
  
  As previously advised our record confirm an online order was placed for curbside pick up for the ********, ** store on 11/28/2024, purchasing the following item "General Worthington 100 lb. Steel DOT Vertical LP Cylinder Propane Tank Equipped with POL ******************* a curbside pick up order is created you are not charged until the item is picked up. As a result your order was picked up on 11/29/2024 therefore the transaction date will reflect as 11/29/2024. The transaction also reflects as "Brentwood, **" because your purchase was made online and online orders are linked to our Headquarters in *********, ***
  
  For security purposes, the Customer Solutions team doesnt have access to any TSC Personal or Business Card account or banking information to see the terms of your specific card agreement. If the respective purchase was not made by you and picked up in ********, **, we recommend working directly with *********. For help with anything regarding your account, simply contact Citibanks TSC Representatives at **************** and theyll be happy to help! Their regular operating hours are Monday to Friday, 8AM to 5PM EST.
  
  The TSC Customer Solutions Team
  
  **************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/10/2025

   
  Complaint: 23375021
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been requesting the stoppage of emails for months. I have emailed the representative as well as unsubscribing. They just change emails. Please stop

  

  Business Response

  Date: 05/19/2025

  Hi *****,
  
  I sincerely apologize for any issues you've experienced in attempt to unsubscribe from receiving our emails. I am sorry to hear you no longer want to receive any more of our promotional emails and have opted you out of receiving these in the future. These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. 
  
  We are passionate about serving our customers and appreciate the opportunity to be here for you.
  
  Thank you so much for choosing Tractor Supply Company.
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint regarding the newly opened Tractor Supply store located at the intersection of ***************** and **************** in ******, **. Since its opening, this location has consistently failed to meet even basic customer service expectations.The store is rarely stocked with essential farm and pet supplies, despite items appearing in stock online. Employees are either unable or unwilling to assist customers effectively, and multiple visits have resulted in confusion, misinformation, or being ignored entirely. Staff members do not seem to have been properly trained, and even the store manager has not demonstrated any leadership or accountability when concerns are ********* a long-time Tractor Supply customer and local resident who depends on this store for feed, pet items, and tools, I am extremely disappointed. The lack of professional standards, consistent stocking issues, and overall poor service at this location are unacceptable.I respectfully request that Tractor Supply investigate this stores operations, staffing, and management. This store does not reflect the quality and reliability typically associated with the Tractor Supply brand.Thank you for your time and attention.******* *******, ****** ** *********************

  

  Business Response

  Date: 05/20/2025

  Hi *******, We are so sorry to hear about your poor experience at our ******, **. store. This is not the type of in-store service we pride ourselves on and appreciate you bringing this to our attention.
  To make sure this is investigated properly, and addressed a needed, we will discuss this matter with the District Manager. If you dont mind, we will have the District Manager reach out to you directly to discuss your concerns. Please allow 48 hours to receive a call back.

  Thank you again for taking the time to provide us with your valuable feedback and for giving us the opportunity to be here for you.

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 18, 2025, I ordered 10 ************************* TREES online from Tractor Supply Company. I paid $326.14 including shipping and taxes. On March 26, 2025 I received 10 ************************* BUSHES, this is also when the 30-day warranty started. When I opened the boxes, I thought they looked different than the ones previously ordered. I thought, no way they sent the wrong items.On April 24th, I went to ******** and they had the bushes and trees side by side. That's when I realized they had indeed sent me the wrong item. I contacted **************** online on April 24, ************ within the warranty period.I was contacted by ***** on 4/26/25 and she gave me the vendors phone number which I called 4 times...always hung up. The vendor said I would have to take my issue to TSC. Which I did. I asked to be transferred to a supervisor. No one ever contacted ****** can'/t return the bushes.I want a full refund. I did not receive what I ordered and no one wants to be accountable.

  

  Business Response

  Date: 05/20/2025

  Hi ********, We are so sorry to hear you have had such a poor experience with the ARBORVITAE ******* TREES you ordered. Because its important to explore all options for your order and provide you with the best possible solution, please provide us with pictures of the plants you received. Be sure to provide photos of the actual plants. If you have any photos of the packaging you received that would be helpful as well. Once we receive these photos, we will review them and get back to you as quickly as possible with a resolution. Again, please accept our most sincere apologies for any inconvenience this may have caused.

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/20/2025

  Thank you for your prompt response. I have attached pictures of the bushes...the trees were planted last year, also bought at TSC. The boxes were recycled and do not have any pictures of those. I have also attached the online invoice for the trees, not bushes, I purchased.

  Customer Answer

  Date: 05/20/2025

  Picture.

  Customer Answer

  Date: 05/20/2025

  .

  Customer Answer

  Date: 05/20/2025

  This will be the third time adding the picture of the bushes. for some reason it won't attach to the response. Is there another way to send or attach?

  Customer Answer

  Date: 05/20/2025

  4th time uploading this picture.

  Customer Answer

  Date: 05/21/2025

  Picture of bushes.

  Customer Answer

  Date: 05/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will wait to see what the resolution is going to be. At this time, they have not offered a solution. 
  
  ******** *******-****

  Customer Answer

  Date: 05/29/2025

  I did not wish for this case to be closed. I have attached the picture of the bushes,

  Customer Answer

  Date: 05/30/2025

  The problem has not been resolved. Please open the case back up. I uploaded the pictures the asked for and still have not heard back from TSC.

  Customer Answer

  Date: 06/04/2025

  I did not want the case closed. The problem has not been resolved. I ordered trees and received bushes. You can't return them.

  Customer Answer

  Date: 06/05/2025

  I did not want the case closed. The problem has not been resolved. I ordered trees and received bushes. You can't return them.

  

  Business Response

  Date: 06/06/2025

  Hi ********,
  
  I am sorry to hear you may not be satisfied with your purchase due to their being a discrepancy in the appearance of the item you received versus the item you ordered. Upon review, your purchase was made on 3/18/2025, your inquiry regarding the product discrepancy was not submitted to Tractor Supply until 4/24/2025, as a result the respective purchase is outside of our return period and policy. 
  
  Per the advertised return policy on the Tractor Supply webpage, If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date, purchase date being the date the order was created. For any further assistance regarding this matter we advise to please work directly with the manufacturer, ensure to request assistance form a supervisor there if needed. Additionally, you can submit an email request to the manufacturer at the following link, ******************************************** .
  
  For store purchases, the cash register receipt serves as proof of purchase for items bought at your local Tractor Supply Store. For items purchased online, your order confirmation will serve as proof of purchase. For more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website. Again, I am so sorry for any inconvenience you may have experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23340181
  
  I am rejecting this response because: The order was placed on 3/18/25 but the card was not charged until 3/26/25, that is the day the bushes were delivered; therefore, it is still within the return period. Also, as noted in the attached picture, item is not returnable. 
  
  Sincerely,
  
  ******** *******-****

  

  Business Response

  Date: 06/06/2025

  Hi ********,
  
  As previously advised, Tractor Supply's return policy requires any return/refund request to be made within 30 days from the purchase date and not the date you were charged or order delivered. Our return policy advises "If youre not completely satisfied, simply return your item(s) to any Tractor Supply Company Store (with proof of purchase) within 30 days of the purchase date on your receipt, if made in store, or the order confirmation email. Well be happy to exchange or return the item at its original purchase price! " The respective information can be located on the Tractor Supply website. 
  
  As a one time courtesy, I've processed a refund for your online order as of 6/6/2025. Please keep in mind that refunds back to credit cards are not always immediate and generally take around 3-5 business days depending on your financial institutions processing time. If your order was paid for using ******, it will be refunded to the ****** account. For orders where a Tractor Supply Gift Card was used as the form of payment, a Tractor Supply eGift card will be issued to the email address associated with the order. Additionally, for more detailed information about our Return Policy, along with some Return Policy FAQs, just click the link to visit the Tractor Supply Company Return Policy page on our website. Again, I am so sorry for any inconvenience experienced. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 06/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******-****

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the item for my son as shows in screenshot motor trike after waiting 20 days with very minimal tracking description and dont even know the carrier who delivered company named Hangcheng shipping info said delivered to addresse but i never recieved it nor info on what company was bringing it

  

  Business Response

  Date: 05/16/2025

  Hi *******,
  
  I sincerely apologize for any delayed responses. I am so sorry to hear there has been a delay with your respective online order. Upon reviewing the provided screenshots, it has been confirmed the respective order was not placed with Tractor Supply Company or website as it does not have an order number or tracking affiliated with one used by Tractor Supply. As a result, this is not associated with The Tractor Supply Company in any manner. Additionally, if there were any purchases made through this advertisement we recommend disputing the charges with your financial institution for further safety purposes. I am so sorry for any inconvenience this may have caused. 
  
  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company e mails me several times a day. I do not know them and have requested they stop on corporate website. I have also hit on their Unsubscribe me which is a dead link. Is this a joke? Please make them stop their barrage of. E mails. Thank you.

  

  Business Response

  Date: 05/16/2025

  Hi ***,
  Were so sorry to hear you are receiving unwanted promotional emails and have opted you out of receiving these in the future. Please keep in mind, if youre a member of our *************** you will still receive ************** reward emails but you will no longer receive promotional emails.
  These changes can take a little time to update in our system, so you may still receive one or two more promotional emails from us before they stop completely. Again, please accept our most sincere apologies for any inconvenience this may have caused.

  The TSC Customer Solutions Team
  *********************************************************************************
  ************ | ******************************
  Hours of Operation: Mon-Sat 7am-9pm CST and Sun 8am-7pm CST

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********