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Business Profile

Financial Services

Catalis Payments

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 60% of the total complaints filed.

Complaints

This profile includes complaints for Catalis Payments's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Catalis Payments has 4 locations, listed below.

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    Customer Complaints Summary

    • 320 total complaints in the last 3 years.
    • 53 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've used their "contact us" multiple times over the last month and no one has contacted me. I have sat on hold for hours waiting for them to answer. I I need the company to contact of so I can change my payment card due to my old one being stolen.

      Business Response

      Date: 05/05/2025

      Hi  -

       

      We understand your frustration and appreciate you reaching out. Unfortunately, we are unable to update the card payment information that was originally submitted or stored for future payments.
      Additionally, please note that as of December 31, 2024, we no longer process payments on behalf of the ***. For any concerns regarding your payment, we recommend contacting the *** directly.

      Thank you for your understanding.


      Best regards,

      VPS Support Team 

      Customer Answer

      Date: 05/05/2025

       
      Complaint: 23277928

      I am rejecting this response because: after sitting on hold for an hour your customer service finally answered their phone and fixed the problem so you just lied to me about not being able to fix the problem. Please put more emphasis on customer service and answering your phones.

       

      My issues wasn't with the *** side of your business, I'm not sure why that was added unless this is an auto generated reply.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:04/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3 payments charged by ************************** were NEVER delivered to the *** as promised. I need resolution of this issue. I have the confirmation numbers and the receipts. No one will answer the phone or respond to emails.

      Business Response

      Date: 04/30/2025

      Hello,

      You will want to email ************************************************************ with the below information so they can assist in locating your PayUSATax payment.


          - Confirmation Number (Should be no less than 7 numbers ending in 4):
          - Social Security number (if no confirmation number):
          - Name on card used to pay:
          - Last 4 of the card / account used to make the payment:
          - Amount that was paid without Fees:
          - Date Payment was made:


      Thank you,
      VPS Client Support Team

      Customer Answer

      Date: 04/30/2025

      The company finally got back to me today and resolved this matter directly, I believe you contacting them helped.  It is resolved.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      US Treasury Tax Payments made on 12/3/24 and posted on 12/4/24 for ***** plus a $91 dollar convenience fee.The payment was never forwarded to the ****

      Business Response

      Date: 03/04/2025

      Hello,

      Can you provide the following information so that we may locate your PayUSATax payment?


      Confirmation Number (Should be no less than 7 numbers ending in 4):
      Social Security number (if no confirmation number):
      Name on card used to pay:
      Last 4 of the card / account used to make the payment:
      Amount that was paid without Fees:
      Date Payment was made:


      You can also contact one of our *** certified agents at theemail address: ************************************************************


      Thank you,
      VPS Client Support Team

    • Initial Complaint

      Date:03/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made two payment through payusatax for my 2024 estimate tax:confirmation: ******* 05/20/24 PAYUSATAX CONVENIENCE ************, TN ****** 05/20/24 US TREASURY TAX PAYMEN ************, TN ********* confirmation: ******* 11/08/24 PAYUSATAX CONVENIENCE ************, TN ****** 11/08/24 US TREASURY TAX PAYMEN ************, TN ********* None of the payment was posted on the *** website so far. Can I get this resolved?

      Business Response

      Date: 03/03/2025

      Hi,

      We've located your transaction in our system. This transaction has been sent to the *** as the ***** Trace number is the confirmation from *** letting us know they received the payment. 

      Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment.

      *****:

      05.20.24 ***** - 268454370015920

      11.08.24 ***** - 268474770010023

      Please see attachments for both payments. 

       

      Thank you

      VPS Client Support Team

      Customer Answer

      Date: 03/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Email sent to payusatax support email on website 2/12/25:Good afternoon,I am reaching out today because for the tax year 2023, I filed through ******* and your company was one of the listed vendors for payment. When I selected your company and proceeded with payment, I received a "Host Error" message and it showed to choose another vendor to proceed. I chose a 2nd vendor listed and my payment went through and I received confirmation. Fast forward. I received my credit card bill and I was in fact charged twice. 1x by ************************** for ($82.69 including the service fee) which would not allow me to proceed w/payment and showed an error and 1x by the vendor I received a confirmation of payment from. I reached out to ************************** customer service at that time and spoke with "***" who informed me since payment already processed it would have to be disputed through my cc company not **************************. I called my cc company and gave them ************************** info and what had transpired. I received a refund from the *** for the amount and fast forward I am now receiving letters from *** with interest accruing on the amount sent to me instructing me to send the amount back with accrued interest. I would like some assistance from ************************** and for the amount owed ($82.69 plus interest and other charges totaling $85.01 being charged by *** resulting from the host error on your payment portal) returned back to me promptly . The error on your payment option resulted in me being charged 2x for 1 service/amount owed for the ************************************************************** this matter.Thank you,

      Business Response

      Date: 02/14/2025

      Hello,

      Can you provide the following information so that we may locate your PayUSATax payment?


      Confirmation Number (Should be no less than 7 numbers ending in 4):
      Social Security number (if no confirmation number):
      Name on card used to pay:
      Last 4 of the card / account used to make the payment:
      Amount that was paid without Fees:
      Date Payment was made:


      You can also contact a *** certifed agent at email address: ************************************************************

      Please be aware that if you disputed your payment that was made and the *** has refunded it, there is nothing we can do because the *** refunded your payment per your request with the dispute to your bank. 


      Thank you,
      VPS Client Support Team

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/04/2024 I logged in to the official *** website to pay my taxes. I was directed to a legitimate link within the *** Website to process my payment. The official payment service is PAYUSATAX.I paid $5,398.14 and received a confirmation payment notice. My bank account was charged the same amount and payment cleared 0n 12/05/2024.On 01/30/2025 the *** sent me a certified letter that claims that my payment is overdue.The PAYUSATAX website is not active and notifies all users to contact a support email. I did and no response yet. I have tried to call *** multiple times with no avail.Please HELP!

      Business Response

      Date: 02/04/2025

      Hi,

      We've located your transaction in our system. This transaction has been sent to the *** as the ***** Trace number is the confirmation from *** letting us know they received the payment. 

      Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment.

      *****:
        -- 268474170008943


      Thank you
      VPS Client Support Team

    • Initial Complaint

      Date:01/26/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last,year,I used Value Payments Systems to pay estimated ******** problem,last year.However,this year is another story.I made 2 estimated tax payments to IDOR.Neither one are showing up.I made one for $38 on ***************,I made one for $445.Still pending.However,it also does not seems to be showing up on **** website.Did IDOR even get the money?Anyhow,I went on Value Payments Systems website and tried to sent them a message 2 ******** was blocked both times.Then,I tried to call the number on the website.I checked the number on the ********** was right.Was told it was not a working number.May have to try to find another way to pay IDOR.Hopefully,**** will cancel their contract with this company and find someone ******* any case,send IDOR the money that I send you.That is what it is for.

      Business Response

      Date: 02/03/2025

      Hi - 

      Please provide the following information so that we can look up your payments. If your payments are not showing up on your IDOR site, you will need to contact them as we do not credit account and only process the payments. Once we look up your payments we can provide more information. 

         -  Confirmation Number (Should be no less than 7 numbers ending in 4):

         -  Name on card used to pay:

         -  Last 4 of the card / account used to make the payment:
         -  Amount that was paid without Fees:
         -  Date Payment was made: 

       

      Thank you, 

      VPS Client SUpport team. 

    • Initial Complaint

      Date:01/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to resolve this issue with the *** for years now - In my last conversation with them (1/22/25), I was told the problem was with the payment service I used to pay my federal taxes - PayUSAtax - parent company is Catalis Payments. I am not sure if I chose the correct address for this ********** husband and I paid our federal taxes via a link on the *** website - it took us to the PayUSAtax website, where I used a debit card to pay the amount we owed - $*********. I received a confirmation number and the money came out of our bank account a day later. A few months later we received a notice from the *** saying that we had not payed our taxes. In future years they kept our tax refunds to pay the outstanding balance, plus interest. I have made countless calls to the ***, sent them letters, copies of emails, copies of our bank account statement showing the money coming out of our account - to no avail. Only in this last conversation was I made aware that the problem was with the payment service - not the ****The relevant information:Taxpayer Name: ***** A. ******* Address: *********************************************************************************** Payment Info:Cardholder: ******* ******* Payment method: Mastercard ending in 0266 Amount: ********* Conf. #: ******* ***** #: *************** Payment was made on 02/03/2020, funds were withdrawn from our bank account on 02/04/****** did contact PayUSAtax in 2020 after we received the notice from the ***** the above information is what they gave us and told us the problem was with the **** But the information they gave us (particularly the ***** # didn't result in the *** ever finding the payment.

      Business Response

      Date: 01/23/2025

      Hi - 

      The EFTPS number is the *** trace number that they provide once they have accept your payment. A *** supervisor will need to use that to locate the payment on their side. You can also email ************************************************************ to see if they are able to assist you with the missing *** payment. 

       

      Thank you, 

      VPS Client Suppoprt Team 

    • Initial Complaint

      Date:01/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid taxes for amended 2023 taxes, owed $600. Was sent the ************************** site through turbo tax from assistant. Paid the amount due in full plus $10.92 convenience fee with my credit card. Received confirmation number *******. *** says they never received my payment and I need an EFT number, that I don't have. I cannot find a number for them that answers, and no response to email. I have reached out to value payment systems, and I awaiting contact. Please advise of any other steps I may need to take. Thank you for your help.

      Business Response

      Date: 01/22/2025

      Hi,

      You sent us a ticket directly to us as well. Your EFTPS number and screenshot of your payment was provided in that ticket. 


      Thank you
      VPS Client Support Team

    • Initial Complaint

      Date:01/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid our 2023 ITS tax return fees through **************************. As of today, the *** has no record of our payment.

      Business Response

      Date: 01/14/2025

      Hi -

      These transactions have been sent to the *** as the ***** Trace number is the confirmation from *** letting us know they received the payment. 

      Please reach out to the *** at ************** for individual income tax payments and provide the ***** number for them to trace your payment. If you are told they cannot use this number to locate your payment, ask for an *** Supervisor as this is the number they have provided as confirmation that they have received your payment.

      You have both ***** numbers in the screenshots attached. 


      Thank you
      VPS Client Support Team

       

       

    Catalis Payments is NOT a BBB Accredited Business.

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