62 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Skylar R
1 star07/27/2024
PayTaxUsa is in fact a scam. Please don't use this service to pay outstanding balances on taxes, just don't use it at all. I owed on my taxes this year and in big bold letters on the IRS website was "pay your taxes here!" It sent me to PayTaxUsa. I filled everything out and sent my payment through April 24th, 2024 thinking nothing of it as it's on a government website. I've contacted them endlessly as I'm receiving countless letters from the IRS stating they never received my payment. I've received no response and it's been months. Calling the customer service hotline leads to being on hold for hours then getting hung up on. Before that someone will answer and say they need to transfer you. I was on hold for hours just to hear the line click. Emails remain unanswered, just please don't be like me. This company is awful.Review from Stephen D
1 star06/12/2024
I’ve messaged every news outlet about this scam on the IRS website that the IRS is doing nothing about. The first electronic payment option is payusatax.com this site takes your payment but doesn’t pay your tax bill. The IRS knows all about payusatax.com and says it’s not their problem even though they are approved and promoted on the IRS website. I’ve sent this complaint to the FBI too.Review from Damien B
1 star03/15/2024
This is the parent company of Value Payment Systems which runs childsupportbillpay.com. Their portal has functional issues which requires you to delete a schedule and recreate in order to update things like your address or CC expiration. Doing so resulted in a duplicate payment. Several calls to various Catalis numbers resulted in playing phone tag and being told to call my state. The websites also conveniently have internal failures when trying to use the contact us forms. Following up with my state, they can't reimburse me either for the duplicate payments and everyones hands are tied in the process. As a consumer I'm stuck.Review from RAHUL J
1 star12/14/2023
I filed an issue with PayUSATax.com customer service online for not being able to pay taxes using ******. They never got back to me. So I called the customer service number and they kept me on wait in line for over 60 min and then said our hours of operation are over and disconnected the call. I am not sure how they are staying in business with IRS (maybe a collusion) and if they actually do any work. Call started with saying heavy call volume, which makes me feel that their quality of service and online platform is bad to begin with, leading to many phone calls. It would be zero stars if BBB didn't force me to select a star.Review from Tamara A
1 star10/31/2023
Horrible company I disputed my credit cards n filed a complaint to bbb it’s fraud irs had no record no I am not playing anymore it’s wrong I’ve called n emailed nothingReview from Helen P
1 star09/05/2023
Just wanted to say thank you to all the people below who submitted a complaint through the BBB - I too assumed that payusatax.com was legitimate and entered my debit card info into the site recently to pay $5k that I owe to the IRS. I was in a panic reading the reviews the next morning but was able to speak with my bank and get that debit card # canceled so you all are lifesavers! :) So sorry to hear about all of your issues though, I don't understand how this business can continue to operate with so many people getting scammed out of their tax money :(Review from Steve T
1 star08/29/2023
I got a notice of unpaid tax from the IRS along wit penalties after using payUSAtax. The situation has been ongoing for several months with no resolution - so I don't know the cause or who is at fault at this point. The rating, however, is specifically around payUSAtax customer service. Sending an email results in a robo email response to use the website. Never any real follow-up. The website doesn't providing the information I need to resolve the issue. Multiple phone calls with long wait times (1 hour, 1 hour 9 minutes, 1 hour 48 minutes) play a looped recording, then at some point either drop the call or change the recorded message to "the mailbox is full, please try again later."Review from Vladimir B
1 star08/28/2023
IRS approved payment Provider IRSshould be held accountable for the fraud! Payed my taxes to find out nothing been paid tried multiple different ways to reach them, nothing! So had to dispute the charges on my account!Review from OLANIYI A
1 star08/10/2023
They process IRS payments under the auspices of payusatax.com. THEY DO NOT TRANSMIT THE PAYMENTS TO THE IRS. You will owe interest and penalties. You will be out $7000 like in my case. They are designed not to be contacted as no one will every pickup the phone. The only efficient part of their operation is charging your credit card.Review from Christopher H
1 star08/08/2023
I made a data entry error (I entered a wrong number when entering my social security number). They took the money from my account and the payment was not received by the IRS. I have tried reaching out to customer service multiple times, each time I’ve sat on hold for hours, only to be hung up on, or to leave a message. I have also sent several emails, and have not received a response. They just took the money and ran… If it wasn’t applied to my IRS payment profile, then it was stolen by this company and they should be prosecuted criminally.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.