ComplaintsforDan Post Boot Company

• Initial Complaint

  07/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On June 3, 2024, I bought a pair of *** Post Tempe Full Quill Ostrich Boots. I received them about a week later. When they arrived, they were terrible looking. The leather had not been manufactured correctly and the boots looked terrible. On June 18,2024, I received an email from *** Post boots asking what I thought about the purchase. I was invited to provide an online review. I wrote an online review and provided pictures of the problem. *** Post sent me a message on June 21, 2024 asking me to contact their customer service department at ****************************** I wrote them a lengthy email reply that same day (June 21, 2024) with additional pictures that showed my extensive *** Post boot collection and then showed multiple pictures of the defective pair. They responded on June ************************************************************************ to return them for a full refund as they said they do not offer exchanges. I returned the boots to *** Post with a copy of their June 26th email inside the box indicating they would refund the purchase price. *** tracking number 1Z93624W9018928284 shows that *********** received the boots back on July 3, 2024 at 9:50 a.m. To date, I have not received a refund. I sent a follow-up email to *** Post customer care on July 10, 2024 asking for the status of my refund. They have not replied to my email NOR have they refunded my purchase price. I own a number of *** Post boots, but the way they have handled this purchase, this will be my last pair of *** Post boots. *** Post is deceptive in their return policy and does NOT refund in a timely manner. Their process is fraudulent and misleading.It is a shame that such a once great company has evolved into a fraudulent and misleading enterprise.BBB - please assist me in getting a refund on my purchase.

  Business response

  07/12/2024

  Hi *******,

  
  We are sorry to hear about your experience with Dan Post Boot Company. We take pride in offering high-quality boots and exceptional customer service. We understand your frustration and apologize for any inconvenience caused.
  Unfortunately, we cannot process a refund until the boots have been returned and inspected at our warehouse. Typically, returns are processed within 7-10 business days after they are received. However, please note that the return process might take longer during periods of high volume.

  
  Our records indicate that your boots were received on July 3rd. You will receive an automated email notification once your refund has been issued to the original payment method used for your order.
  Thank you for your patience and understanding.
  Best regards,

  *************************

  *** Post Customer Service 

  Customer response

  07/12/2024

   
  Complaint: 21977905
  
  I am rejecting this response because:

  I paid a total of $467.59 for the boots.   They refunded $455.59.

  I am attaching a document that shows the original invoice and also shows the refund amount.

  I am also showing the amount that was deposited into my bank account from t Paypal refund.

  They did NOT refund my full purchase price.   This is completely unacceptable, and it is NOT in keeping with their promise to provide a FULL refund.

  They are again deceitful and committing fraud by promising a full refund but then shorting the total refund. 

  Completely unacceptable and poor business practice.
  

   

  Sincerely,
  
  *****************************

  Business response

  07/16/2024

  Hi! Thanks for reaching out. As stated in our Returns Policy - A handling fee of $12.00 per order will be deducted from your refund when return credit is issued. This fee is only waived if the boots are defective or a shipping error was made by us. Also, we do not refund shipping charges if an order is returned. We apologize for any inconvenience. We'd love to offer you 20% off towards a new pair with code THANKYOU20. 

   

  Best regards,

  *** Post Customer Service

  *************************

  Customer response

  07/18/2024

  In the reply from *** Post, they indicate there is a $12 fee unless there was a defect.

  They obviously DID NOT read their own email that I attached to the complaint that was from *** ********************* wherein THEY said that there was a manufacturing defect in the boots.

  Geez.   That is fine - - - close the complaint if you wish BBB - - - but *********** DID NOT comply with their own policy.  ********************** admitted in writing that there was a defect.

  They can keep their $12 - - - and I'll just never do business with this obviously fraudulent company ever again.   After buying over a dozen boots from them (I sent them pictures), if they want to give up all my future business by treating me this way - - then that is certainly their decision.    I will more than $!2 in satisfaction by pointing out this matter on EVERY review site I can find.

  Good luck to them.   Bad decision on their part.    All over $12.   Wow.   Just wow.

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a pair of *** Post Asian water snake boots about 4 months ago and only worn about 6 times to church mainly and now the snake skin has turned yellow it was white not sure what the issue is but at this point I wouldnt recommend.

  Customer response

  06/17/2024

  I have tried to respond to this email 2 times but it will not let me and as of this date I have heard nothing from Dan Post boot company.

  Business response

  07/12/2024

  We sincerely apologize for the issue you have encountered with your boots. At *** Post, we take great pride in the quality of our products and are disheartened to learn that we did not meet your expectations.
  To rectify this situation, we would be happy to offer you a replacement pair. Kindly provide us with your address, the style number, and your size to ****************************** and we will ensure that a new pair is sent to you promptly.
  Thank you for your understanding and patience.
  Best regards,

  *************************

  Customer Service 

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the second pair I got from them and within 6 months the heel is coming apart. I liked the boot so got another pair and then realized the 1st pair heel was coming apart. Within 6 months on the 2nd pair both heels are coming apart. I have never had this happen on any of my boots before especially this soon. Also on both pairs the bottom material is coming apart too. Turns out not a very good boot in my opinion.Order #bb07665927 Style **********

  Business response

  04/16/2024

  Hi ****, we are sorry to hear the heel of your boots are coming apart. It seems you have a defective pair of boots. We are happy to offer a replacement pair. Please contact us at ***************************** and we can further assist you. We apologize for the inconvenience. 

   

  Thank you!

  *************************

  *** Post Customer Service

• Initial Complaint

  03/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a pair of Lizard *** Post boots and have only worn them three times. The outer soles have 3/4 indents as the soles are deteriorating. It looks like I ran a gravel road.

  Business response

  04/16/2024

  Hi ****, we are sorry to hear there is an issue with your boots. We are happy to offer a replacement pair. If you could please contact us at ***************************** and we can further assist you with your defective pair of boots. We apologize for the inconvenience. 

   

  Thank you!

  ******************;

  *** Post Customer Service 

• Initial Complaint

  12/04/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased *** Post boots and probably have worn them 5 times at the most. The soles have literally DETERIORATED. I've never seen a pair of boots do this in my entire life. I sent an email to customer service at *** Post yesterday, told them my issue. I asked if I could return them to the factory to be re soled, they emailed back explaining they don't do that, and recommended that I take them to a local shoe repair?! That's customer service?

  Business response

  12/19/2023

  Hi, we are sorry to hear there is an issue with your boots. We pride ourselves on premium quality boots and comfort and are saddened to hear we have not met those expectations. Please contact our returns department regarding your defective pair of boots for further assistance. We apologize for the inconvenience and would love to offer you 20% off any future purchase with code THANKYOU20. 

  Returns Department
  ************** and press option 4 for Returns
  Open 7:30am-3:30pm Central Time; Monday-Friday

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased the Alamosa Ostrich Boots , I noticed the left boot on the front of the toe started to come unthreaded . Not shortly after that the right boots heel started to come off , I would really appreciate if I could get a replacement pair shipped out to me . My address is ******************************************************************* , the size is 8D , I would greatly appreciate ******** Bless!

  Business response

  11/20/2023

  We are sorry to hear there is an issue with your boots. May we ask if you purchased through our website or retailer? If you purchased them through a retailer - you will first need to please contact the store regarding your defective boots and they should be able to offer you a credit or a replacement pair. If they are unable to help, please let us know and we will direct you further. If purchased through our website, could you please provide your order number or name used to place order and we can certainly look into a replacement pair. We apologize for the inconvenience. 

  Thank you!

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  hello my name is ********************************* i recently purchased a pair of kylo woman ostrich boots in the color taupe in size 6.5 after a short period of time the bottom of the left boot started to come off and my husband fixed it with some glue but still not held together the best i would appreciate if i could get a replacement pair of boots considering i spent almost $500 on the boots and they havent lasted 2 months Sent from my iPhone

  Business response

  11/20/2023

  Hi ******, we are sorry to hear there is an issue with your boots. You name does not appear in our system. Did you purchase through a retailer or through our website under a different name? If you purchased them through a retailer - you will first need to please contact the store regarding your defective boots, and they should be able to offer you a credit or a replacement pair. If they are unable to help, please let us know and we will be happy to assist you further. We apologize for the inconvenience. 

   

  Thank you! 

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased the Caiman Kingsly boots , the heel started to come off recently on the right boot . Not to mention the stitching was coming off the inside of the left one . Im not trying to be a terrible customer or anything . But I would really appreciate if I could get a replacement pair sent out to me . Considering how much money I spent on the boot theirself , I love the boots & plan on buying more . My addesss is ***************************** ********* ** ***** size 11D noticing they are out of stock I would want a pair of the ******* Python skin 11D

  Business response

  12/11/2023

  Hi *********, thank you for reaching out. We are sorry to hear there is an issue with your boots. We kindly ask you to contact our returns department for further assistance regarding a replacement boot. We apologize for the inconvenience. 

  Returns Department
  ************** and press option 4 for Returns
  Open 7:30am-3:30pm Central Time; Monday-Friday

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was not aware of the deceptive practices when I made an online purchase. According to the website FAQ 1. Has my order shipped? Answer: You can check the status of your order shipment by logging intoyourLaredo account.Orders typically ship within ***** hours, but please note we do not ship over weekends and holidays.2. Can I cancel my purchase? Answer: Our orders are packaged and shipped out quickly after they are placed to ensure your boots arrive as soon as possible. Unfortunately, we cannot make any changes to the product or cancel your order once it is placed.So I am on day three and still not even fulfilled not to mention shipped. I was directed to subscribe and use a third party app to track order so I reached out for tracking information and was just told "sorry it has not shipped yet" I wanted to re order from another retailer that actually has timely shipping and discovered that I can not even cancel my purchase so I may have to dispute the charges. Just all around bad business practices.

  Business response

  11/13/2023

  Hi ****, 

  I am so sorry for the issues you had with shipping around your Laredo boot order. We had a new website launch during that time and unfortunately there were some unforeseen technical issues that came up with orders and shipping on that day. 

  We have now resolved the issue but apologize deeply for the inconvenience. 

  I would like to offer a discount for you on your next purchase- you can enter THANKYOU20 at checkout for 20% off your next order. 

  Again, so sorry for the inconvenience and let us know if there is anything else you need. 

  Best, 

  Amelia 

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased boots in February of 2023 for my husband. Within 2 months the sole on the bottom started coming apart. Its now to the point he cant wear them. He has never had this happen with any other brand. Extremely disappointed in return policy from this company. If you pay over 250 for boots they should last more than 60 days.

  Business response

  05/30/2023

  Hi,

  Thank you for reaching out to us about this and we are sorry to hear about the issue with our boots. Did you purchase this pair through one of our retailers? Please send us the boot information such as style number, color, and size/width as well as shipping address and we can get a replacement pair sent. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩