Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a preorder for a book on 1/5/25 and paid $49.85 to Premiere Collectibles, ********* **. The book was to be shipped within two weeks of its release date of 3/18/25. To date, I have received no book, nor any indication when it might be sent. It is impossible to contact this company other than filling out a form on their website. They have not replied with any meaningful information about my order. I have requested that they either ship my book or refund my credit card charge. They have not responded to my request Any help would be appreciated. I believe they do not have the book and plan to just keep my money.

  Business Response

  Date: 04/11/2025

  Subject: Update on Your Preorder
  
  Hi *******,
  
  Im really sorry for the delay and any frustration this has caused. I completely understand how disappointing it is to wait longer than expected for your order.
  Weve been actively responding to your inquiries (reference numbers ****** and ******), and I truly appreciate your patience. Sometimes, author signings take longer due to their commitments, which may have affected the shipping timeline.
  
  That said, we dont want you to wait any longer. Ive gone ahead and processed a full refund for you, and you should see the funds reflected in your account soon.
  Thank you for your patience and for giving us the opportunity to make this right. If theres anything else I can do for you, please dont hesitate to ask.
  
  Best,
  ******
  

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 04/11/2025

  A credit refund has been posted to my credit card. Many thanks for helping me get a quick resolution to this matter!

  Customer Answer

  Date: 04/11/2025

  A credit refund has been posted to my credit card. Many thanks for helping me get a quick resolution to this matter!

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #******* to Premiere Collectibles. I placed an order on January 7, 2025, for 34 books totaling $7828.33. On Jan. 28, I tried to contact them by phone, but their machine indicated they had no working phone number, and I must contact them by email. I did contact them through email on that same day, and received a response from ******** a couple of days later. He indicated I had a book in my order that they did not have in stock, so it would take a little longer to receive my order. He also indicated that even though I had 34 books in my order, they would not send any of them to me until they had all of the books available. The purchase was posted on my **************** account as paid on the credit card (account ending ******** billing dated 01/26/25, and I paid the balance on that credit card on February 14, 2025 (payment due date was 02/20/25). At a Iater date (after another email from me), I received a response email from ********, still indicating they did not have the book in stock (all books are autographed).Now it is Sunday, April 6, and no books have been delivered. I have ordered and received books from this vendor in the past, but waiting for three months for an order, especially since they have received their payment, is not right. I would like to receive my order if it is to be shipped within a reasonable amount of time (say one week), but if they cannot do that, I need a cash refund immediately.Thank you.**** A *******

  Business Response

  Date: 04/07/2025

  Subject: Apology and Order Review for Order #*******

  
  Hi ****,
  Thank you for reaching out, and I sincerely apologize for the delay and the frustration youve experienced. I completely understand your concerns, especially after waiting for an extended period, and I truly regret that your experience has not been up to our usual standards.

  
  I want to assure you that Im actively working with our warehouse manager this morning to expedite the shipment of the in-stock items from your order. Once Ive identified the preorder items, Ill provide you with an estimated timeline for when they are most likely to ship, and Ill continue to follow up with our team for updates. If were unable to ship the preorder items within a reasonable timeframe, Ill be sure to process a full refund for those items. 

  
  Additionally, I will be speaking with the agent who initially handled your case to ensure this issue does not occur in the future. We are committed to improving our processes to provide better service moving forward.
  our patience means a lot to us, and Im committed to resolving this as quickly as possible.

  
  Once again, I apologize for the inconvenience, and Ill keep you updated with more details shortly.

  
  Best regards,

  ******

  Customer Answer

  Date: 04/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 5 autographed items from Premiere Collectibles. Autographs were to include *** Certification. All 5. We paid extra for ***. None of the items contain *** Certification. Upon Contacting Premiere, they would not issue a return without pictures being emailed of THEIR errors. When I explained I had no way of taking such pictures, they no longer continued return communications. They will not start return without pictures. I do not use a smartphone. I am on PC with no way to take a picture. If i would have none returns were conditional upon pictures, I would have never purchased. BUT, since I did PURCHASE. I want what I paid for without jumping through hoopss because Premiere Collectibles sent wroing stuff! I want this stuff returned and to receive what I paid GOOD $ for!I am not buying a camera to send a apicture for a return. PERIOD!

  Customer Answer

  Date: 03/21/2025

  Premiere finally accepted return 2 hours after filing complaint. Case can be closed favorably

  Business Response

  Date: 03/31/2025

  Dear *****.

  
  I sincerely apologize for any inconvenience this situation may have caused. We completely understand how frustrating delays or return issues can be, and we truly appreciate your patience.

  
  Please know that your refund of $232.18 for Order ******* was successfully processed on March 27. The funds should appear in your account soon, depending on your payment providers processing time.

  
  If theres anything else we can do to make this right or assist you further, please dont hesitate to reach out. We genuinely appreciate your support and the opportunity to serve you.

  Customer Answer

  Date: 03/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received the wrong book inside my order, after a long delivering time. After opening my package come to find the book was wrong. I even compared the tracking number and it matches to the order slip and receipt I have on file. I paid $79.88 for the book I wanted which was ***** ******* Signed Autograph book plate book, and ended up getting a completely different book inside my package. I ended up getting a book called I could be Wrong by **** ********* Order # ******* , track ID: **************************

  Business Response

  Date: 02/11/2025

  Hi there!

  Im so sorry for the mix-up with your order, especially after the long wait. I completely understand how frustrating that must be.

  Weve reviewed your order details and can confirm that the incorrect book was sent by mistake. We are now shipping out the correct bookTulsi ******* Signed Autograph Book Plate Bookright away. Youll receive a tracking number as soon as its on its way.

  
  Thank you for your patience, and we truly appreciate your understanding. Please let us know if theres anything else we can do for you!

  Best,

  ******

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

  Customer Answer

  Date: 02/11/2025

  When will I get that new tracking id for the correct book that will be shipped?

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered multiple books and have ordered for years. This order had ****** ***** book and Funko. Order came and you could barely see his signature as it was autographed. Wrote, she said send photos, I did. So was offered a return or partial credit. The offered 15%. So they wanted me to eat the cost of their mistake not noticing. So ******* said well make an offer and I will ask them. That 15% would buy a unsigned Funko and they go for more than the book!!! So they valued it low! I said I would pay in the range of a regular signed book. They wanted to still profit and me take the loss by paying more for the book, that would of made it $110.49 for a book!! He is not rare and does book signings! So she comes back, does not answer that just sends a label to return everything!! So I did and I cancelled a pending book order I will be finding the others and cancel them too. You lost a long time customer over greed. I will never order again I posted this in a group and they laughed at that offer! Hope your happy Premier never again will I order from you! NO one checked it before packing it I provided a photo so you can see how bad it is! How do you justify that amount for a book and nothing really for the Funko? Should check **** I can get ones from your store for less!! Poor customer service!!!! 15% like that was a gift! I already then get put out for having to pack it, take it to ****, use my gas for YOUR MISTAKE trying to send out a faulty product in hopes I would not know any better!! No one is paying 110 dollars for that book! I wanted the book but now I will have to find it on **** but as I said this was my last purchase from you and I don't care who you have signing! Books and Company does not do this!! Guess they care about their customers and you don't. Then the girl emailing me from her in house email not customer service asking me not to complain??????

  Business Response

  Date: 01/04/2025

  Thank you for sharing your feedback.

  We sincerely apologize for the disappointment and inconvenience you experienced with your recent order and our resolution process.
  We understand your frustration and regret falling short of your expectations, especially as a loyal customer. Please know that we are reviewing this matter carefully, and our customer service team will reach out to you on Monday with a final resolution to close the case.

  We appreciate your patience and past support, and were committed to addressing this matter fairly.

  
  Sincerely,
  

  ******

  Customer Answer

  Date: 01/08/2025

   
  Complaint: 22714765
  
  I am rejecting this response because:  In their response they said they would have someone contact me on Monday and it is now Wednesday and no one is contacting me.  This is the same thing that I should file an additional complaint on as this is how they are.  Took me 2 weeks to cancel and order I finally had to do it through their ******** and that person said they don't do that.  So I said fine no one is contacting me using the contact form since they have no email address to write to.  So I told them fine I will send a restricted delivery letter through the mail to their CEO so only that person, no one else can sign for it.  That way the CEO knows what is happening to the company!  So that is what I feel I must do.  I bet that person will get on someone for doing this they obviously do not care and deserve a bad rating through BBB.  This has happened to others but I surely think if the boss is forced to sign for a letter, they sure will be reading its contents!  There is 0 customer service they just ignore it.  They used the "holidays" as the reason but no other company is having any issues so the ******** person did respond!  So they have not lived up to their answer just another ignore!!!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/08/2025

  
  Subject: Confirmation of Refund Processed

  
  Hi *****,

  
  Thank you for your patience.
  Upon review, our system confirms that a refund has been processed for the following item:
  Item Details:
  Product Name: Growing Up Urkel
  Product Total: $129.99
  SKU: PC-JWGU0626-Limited-Edition-Bundle
  Brand: ****** *****
  Edition: Limited Edition Collector's Bundle
  Gold Special Inscription Edition of the book, hand-signed by ****** *****
  ****** ******* Funko Pop, also hand-signed
  
  Order Status:
  Shipped Quantity: 1
  Refunded Quantity: 1

  
  The refund was successfully processed on December 20th.
  If you have any further questions or concerns, please dont hesitate to reach out. Have a wonderful day!
  

  Customer Answer

  Date: 01/14/2025

  Has been over a week since they promised someone would contact me, not one person has reached out to me in anyway...... the obviously don't care....

  Customer Answer

  Date: 01/15/2025

   
  Complaint: 22714765
  
  I am rejecting this response because:   That was NOT the issue and I still have not seen where it was refunded as they won't tell me the last 4 digits of whatever card was used!  Also I wanted the item!  But the Funko Pop you could barely see the signature!  I sent photos and it was agreed you could not.  So they said I could have a refund or a partial refund based on the bad Funko and I would return it.  They offered 15% which is about the value of the Funko pop with NO signature on it.  They were trying to value the book at well over 100 dollars which is well above market price!  Or the price of ANY of their signed books other than the ones from people that are deceased!  The offer was horrible so I was forced to send it back.  I wanted to keep the book, their customer service person whom harassed me, ****** M writing me from a private internal email told me to make an offer and she would see.  I did next thing sent to me was a return label no answer nothing.   They have a bad reputation as having poor customer service as that whole interaction took over a week!  I tried to add photos of it here but it won't let me do it!  I may have done it on the original complaint.  So I had to spend days doing this then drive out and take it back.  I wanted the book and they gave me no way of doing it but paying well over 100 dollars for a book that is not worth even half you can get them on ebay!  So they are trying to shovel themselves out of this acting like they did everything correct I have never had a business refused to give the last 4 digits of a credit card to the customer, THEY have done it before but she refused!  Very poor response!  I hope this lowers their rating to show how they truly are.  If you read the first reponse they said someone would reach out to me a week ago Monday for a resolution!  And to this day not one person has reached out to me at all.  So they totally lied about that they deserve a poor rating!  I may just write the CEO a Certified Restricted Delivery letter so that person knows how they are!
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 01/22/2025

  Hi *****,

  
  Thank you for reaching out and sharing your concerns. We sincerely apologize for any inconvenience you have experienced. Please be assured that your refund has been processed to the card ending in 9551. If it has not yet reflected in your account, we recommend contacting your card provider for further details.

  
  We regret that our resolution did not meet your expectations and appreciate your feedback. Please know that we are committed to improving our services and customer experience.

  If you have any further questions or require additional assistance, please do not hesitate to contact us.
  

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22714765
  
  I am rejecting this response because: they are not addressing the issue they apparently are not reading the complaint I was not complaining about a refund I was complaining about wanting to keep the book yet they offered only 15% off which is well below any market value!!  They also promised someone would be getting in touch with me that never happened so more lies they just answered with the same answer!  So I reject it.  The girl said give us an offer and I will talk to my supervisor about it so that is what I did.  She ignored that and just sent a return label.  They sent a defective product and forced me only to send it back with a refund.  That made the book over 100 dollars and not ONE of their books regular to buy are that expensive.  That actor is not bringing in those prices you can get it on **** for less!  They wanted to make a huge profit off me for THEIR mistake!  Stay clear!  I had to actually go to ******** to get them to cancel an order notice how long it took for them to even respond and whomever is apparently is not reading the complaint.  And they flat out lied when they said someone would reach out what its been 3 weeks and the only reaching out is here with the wrong answer to the complaint.  Very poor customer service they do deserve a bad rating now with BBB.   ALL I ASKED FOR was a fair amount to pay for the book without the funko and again was asked to submit an offer that went ignored!  So had to spend time packing it up, driving all the way to the post office, stand in line to return all of it for THEIR error!!!

  
  
  Sincerely,
  
  ***** ********

  Customer Answer

  Date: 02/02/2025

  You might as well close this case and put it as me not satisfied and rejecting their answer as the answer they gave is not even responding to the complaint so they are not reading it or don't care so just leave them with a bad **** on their rating for BBB as I am sure more complaints will come in to make it even worse they have the worst customer service I have ever seen in a business I mean the absolute worst!  So give them the bad rating and they can live with that as they don't care anyway.

  Customer Answer

  Date: 02/03/2025

  The business did not make a good faith effort to answer the problem they never addressed what the problem was only spoke of a refund and that was not the problem so they should have a bad **** on the BBB profile I am not satisfied as they never addressed the problem!

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a preorder for two items, a Signed book that was advertised as being limited to 250 units and a signed record on August 12th 2024. Some time later Premiere extended that book's run to 1000 units which I do not believe is something that they should be allowed to do as the limited availability of a collectible is what makes it collectible by definition. Premiere made this collectible 4x more common without even alerting those who preordered. To be honest that alone is probably reason enough for a complaint but it's not even the issue that prompted my complaint. Both of my items arrived damaged with inadequate packaging on November 7th 2024. I opened a support ticket and was told on November 8th that I could take a partial refund, a replacement if available or return my items and receive a full refund. I opted to return the items for the refund on November 9th 2024 and was provided a shipping label on November 11th 2024 with the message "I have attached a **** return label to this email for you. You can just leave the return out with your mail or drop it in an outgoing mailbox. Once you have mailed the return, please let me know, and I will alert the warehouse and get a refund processed for you." I used this return label and dropped my package off the same day and then emailed back on November 12th to inform Premiere that I had done so. Per tracking information the package arrived on November 14th 2024 since then I have inquired about my refund on multiple occasions starting on November 16th 2024 but have still not received any refund.

  Business Response

  Date: 01/04/2025

  Hi ****,

  
  Thank you for reaching out and for bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in processing your refund and the concerns regarding your order.

  
  We understand how disappointing this experience must have been, especially with the changes to the collectible and the condition in which your items arrived. Your feedback regarding the limited-edition nature of the book is also noted, and we appreciate you sharing your perspective.

  
  Regarding your refund, we deeply regret the delay in resolving this matter. Weve reviewed your case, and Im pleased to confirm that a full refund has now been processed. You should see the refund reflected in your account shortly, depending on your payment provider's processing time.

  
  We truly value your patience and past support, and were committed to improving our processes to ensure better experiences for our customers in the future. If theres anything else we can assist you with, please dont hesitate to reach out.

  
  Sincerely,

  ******

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22619761
  
  I am rejecting this response because:
  

  This business only took action to resolve this issue after being forced to by ****** buyer protection and after a BBB complaint was filed. All indications point to them continuing to blow me off had I continued to rely on them to do not only the right but legally required thing.

  
  Sincerely,
  
  ****

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pre orderd a book with author signature on September 16 or before (not sure if it just charged me at that date) took about 3 weeks to receive the book and it was damaged and there was a tear in the cover. Contacted the company to get a replacement when the book was received right away. They kept making me jump through hoops and send them evidence. Which I did provide. Then kept delaying. Afraid I would be out of the return window because the amount of time it was taking I contacted my payment method provider (******). I opened a dispute there and they finally agreed to offer a refund for the book upon returning the book. I have preordered this book with author signature (which also did not match what was advertised), I have no issues returning the book if label is provided and a comparable book was sent in return for this mistake. Upon contacting ****** and escalating the issue. ****** says they are not getting a reply from the seller. I have not been getting a reply or cannot even access contacting the seller any longer. I would like a refund for this item since ****** is not willing to honor their buyer protection and the book company is not willing to send a label and book in return to compensate.

  Business Response

  Date: 11/07/2024

  Thank you for reaching out to us and for your patience throughout this process. I understand the disappointment with your experience, especially regarding the condition of the book and the challenges you faced. 
  
  Upon reviewing our records, we responded promptly to your emails and provided a return label and detailed instructions on October 16th for your convenience. If you need the return label or instructions to be resent, please let us know, and well be happy to assist.

  Were committed to ensuring your experience is as smooth as possible and are here to help resolve any remaining concerns. Thank you again for bringing this to our attention.

• Initial Complaint

  Date:11/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my book Life on ********: Finding Home on a Remote Island Near the ********** on 9/17/24 as a pre-order. The book was released on 10/15/24. I still have not received my book. I have contacted customer service via email customer 3 times with no response. When I call the main number, Im directed to email. When I send a message on FB and I am directed to email.

  Business Response

  Date: 11/14/2024

  Hello there!
  
  Thank you for reaching out to **. We apologize for any confusion regarding this order. 
  
  According to our records, the order was fulfilled and delivered on November 8 at 12:34 PM via **** (tracking number: **************************) to Carmichaels, *** 
  
  Please let us know if there are any other issues, or if we can assist further in any way.
  
  Thank you. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a book, September 14th, 2024, it was a pre-ordered signed copy, called Life on Svalbard, it had an October 15th release date, I have seen people commenting they have received their copy, and I have yet to Recieve any notification of it being sent to me. I have reached out three times to the company and have gotten no reply.

  Business Response

  Date: 10/22/2024

  Hi ***,
  
  Thank you for reaching out through this platform. 
  
  We're still within the three-week estimated time frame noted on the product page, but I understand the wait can be frustrating. As mentioned in the responses, some delays may occur due to the authors availability, and while we're doing everything we can to ensure a timely delivery, there are still some factors outside of our control that affect the shipping process.
  
  I also wanted to assure you that our **** have promptly responded to your previous messages, and youve been assigned ticket numbers ******, ******, and ****** for reference. If you have any further questions or concerns, feel free to respond directly to any of these ticket threads, and well assist you right away.
  
  If you would prefer to cancel the order and receive a refund instead, we completely understand. Just let us know, and well process that for you immediately.
  Thank you for your continued patience, and please don't hesitate to reach out if you need anything else.
  
  Best regards,  
  

  ******

  Customer Answer

  Date: 10/22/2024

  I have checked my inbox every single day, and the only communication Ive received from Premiere Collectibles was a confirmation and order number the day I ordered the book, followed by about 4 or 5 unrelated emails with more book suggestions to purchase over the next couple weeks. There is no response from your team in my inbox in recent days or hours from Premiere Collectibles. I checked my junk mail as well. Ive been searching for any communication, and none, until now. I would still like to receive the autographed book, as it was going to be a gift. Please double check that my e-mail is correct in your system. ******************* Thank you. 
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 x pre-order signed ******** ******** books from Premiere Collectibles on 8th Sep 2024. I received the initial receipt and have had no further contact.I have emailed 3 times in the past week so as to get an update on my order as I'm in ********* and find the radio silence concerning. I keep receiving a generic message saying they will get back to me but they never do. I just want to know that I haven't been duped. As a common courtesy, I would have expected a reply.

  Business Response

  Date: 10/21/2024

  Hi there!

  
  We'd like apologize for the long delay in fulfilling your book order. We completely understand how frustrating this can be, and we appreciate your patience as we wait for more signed copies from the authors team.
  
  If youre considering canceling your order or if theres anything else I can do to help, please reach out to our CS team immediately or respond here. Your satisfaction means a lot to us, and I want to make sure youre taken care of.
  
  Thank you for your understanding, and again, Im really sorry for any inconvenience this has caused.