ComplaintsforWesley Financial Group, LLC

• Initial Complaint

  08/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hired Wesley financial group on 2/20/21 to help me resolve my time share. I continued to pay them monthly installments for a total of $4500. At the beginning of 2024 I paid my last payment. and checked in with my resolution specialist to see what the next steps were. She told me that there was nothing more that could be done. She said that the time share refused to settle and that I had two options: to pay them or to file bankruptcy. The contract I signed said the following: 12. Money Back Guarantee Wesley Financial Group offers a money back guarantee on cancellation of your timeshare contract. If we are not able to secure a cancellation of your timeshare by the end of the agreement period, we will refund, in full, the fee you paid to WFG for timeshare cancellation.since the timeshare was not resolved, March 4, 2024 a request for a refund was submitted. I checked back with my resolution specialist on 4/2/24 and on 4/9/24 she told me she was checking on it. That was the last I had heard from her. I had called the timeshare and they did tell me they would settle with me for approximately 6-7000 dollars which I did not have. On May 30, 2024 ***** from Wesley called wanting my to sign and amendment for a 12 month extension for them to finalize this. I called him back and told him that my resolution specialist said there was nothing more the company could do for me since the timeshare would not settle with them. I told him I was not extending my contract and I wanted a full refund. He told me he would look into it and get back to me. I have not heard back from him or anyone else regarding this.

  Business response

  08/09/2024

  Thank you for your feedback, *****. We apologize for any frustration or inconvenience you experienced. At Wesley Financial Group, we aim to resolve timeshare issues effectively for all our clients. We have recently been able to speak with you and address your concerns. If you need any further assistance, please let us know. We appreciate your patience and are here to help.

  Customer response

  08/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We contracted with Wesley Financial Group to have them help terminate our timeshare ownership with Bluegreen in November 2023. We wanted to cancel our timeshare because of excessive maintenance fees that we could no longer afford. We paid them $7495.00. We were told that Wesley would get us out of our timeshare or we would get our money back. They advised us to cancel any reservations we had with Bluegreen at this point. We were told upfront that Wesley Group would write letters and send them to us so that we could send them to Bluegreen ourselves. Wesley wrote exactly three short letters for us to send to Bluegreen and their parent company and the Florida Attorney General. Bluegreen gave us a solid NO on letting us out of our contract with them. Wesley Financial then gave us a direct phone number to call Bluegreen and talk to them about an exit . ********* told us we could pay $9700 and they would terminate our timeshare with them. When I relayed the response to Wesley they said that paying was the best option for us to be released and that they gave us the contact number for us to get to this point. That we paid them to get help and that is how they help people get out of time shares.My complaint against Wesley Financial Group is that they are deceptive and misleading with their claim that they can get people out of timeshares or your money back. We paid $7495.00 for Wesley to write three letters and a number to call Bluegreen direct{a number that anyone can call themselves}. They came nowhere close to giving us $7495.00 worth of service. I did not pay Wesley Financial Group $7495.00 for them to say "pay $9700.00, that is our advice". Furthermore we did all the work. Wesley Financial did very little. Wesley did not get us out, I paid Bluegreen to get out of my Timeshare. Don't be fooled by the deceptive claims Wesley puts out. Wesley Financial is a scam just like the timeshare companies.I want my money back!

  Business response

  07/10/2024

  We appreciate you taking the time to share your feedback and concerns with us, ****. We understand your frustration and apologize for any misunderstanding that *** have occurred during your engagement with us. Prior to beginning our services, we always ensure to thoroughly review our policies and procedures, including potential exit fees, client involvement, and possible outcomes. Each timeshare situation is unique, and we tailor our approach to achieve the best possible outcome for every client. Its important to recognize that outcomes can vary, and our strategies are customized accordingly. Many of our clients have tried to exit their timeshare on their own, only to encounter challenges in achieving their desired results. We always strive to negotiate on behalf of our clients to achieve the most favorable outcome possible. With over a decade of experience in the field, we have acquired a wealth of knowledge and expertise that enables us to carefully assess and present the best options available. We value your feedback and take your concerns seriously. Our team reached out to speak with you on June 25, 2024, to address these concerns directly. Please feel free to contact us to discuss your specific case further if you have any more questions or concerns, we look forward to continuing to support you.

• Initial Complaint

  06/25/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Back in late 2021, I hired this company to get me out of a timeshare contract with Worldmark ****** and signed a contract with them to give them 3 years to complete this task. I paid them in full for the amount of like $14,000+/_. I have had nothing but problems since day one but have obliged by my end of the contract. It seems like I am and have been doing more work than them, and with their constant turnover of employees, we are always having to start over. Since day one, they told me they would remain silent and pretend everything they said or did, would be like it was coming from me directed at the timeshare company, which caused many problems. Supposedly, just recently Wesley financial claims my contract was actually cancelled, yet all they can provide me with is some unprofessional looking scrap of paper stating this, with no actual reference to my contract or account number. I am getting very rude replies from their employees handling my case and feel since their time is almost up on their end of our contract, they are getting desperate and giving me fake information. According to the terms in the contract, I am to get my money back if they are unsuccessful in terminating the time share contract. I have asked for supervisors/managers to call me hoping to get better customer service, but they are refusing.

  Business response

  06/28/2024

  We regret any confusion you may have experienced with our services and sincerely apologize for any inconvenience caused. Clear communication is essential in such situations, and we acknowledge its importance. Our team of specialists all share the common goal of facilitating the resolution of your timeshare matters. Our foremost aim is to provide unwavering support throughout the entire process. Each timeshare ownership presents unique challenges, and our approach is tailored to achieve the best possible results. Unfortunately, some timeshare companies will not release clients that are working with third-party organizations. Our enrollment agreement, agreed upon before engaging our services, comprehensively delineates our policies, fees, and potential outcomes. Your cooperation has been pivotal in striving for the most favorable resolution. After a comprehensive review of your file, one of our team members initiated contact with you to address your concerns and outline the progress that has been made. Additionally, they have provided relevant information and documentation confirming the cancellation of your timeshare via email for you to review. We are pleased to confirm the successful resolution of your timeshare ownership. If you have any further questions or want to discuss your situation in more detail, please dont hesitate to contact us directly. Your satisfaction remains our priority, and we are here to assist however we can.

  Customer response

  06/28/2024

   
  Complaint: 21901659
  
  I am rejecting this response because: I, still am waiting on info. from Wesley financial. Yes, a person did just contact me and did explain some of the info pertaining to my contract, but stated they are still trying to obtain the needed/necessary documents I am requesting to close my contract with the time share company. I am and have been waiting for this info for some time now and feel it is their obligation to acquire it and present it to me in a more timely manner. I had to sign a legal document and send it to them , I want to see it returned to me with other signatures on it for my records to prove it is complete. I don't want any of this to come back against me in the form of collections . I will not close this case and can only hope the BBB will not as well until I get what I am asking for
  Sincerely,
  
  ***********************

  Business response

  07/10/2024

  We can confirm that we had a conversation with this client on July 2, 2024, during which we provided documentation confirming the successful cancellation and closure of their timeshare. We understand how important this step is and we are truly delighted that you are now relieved of your timeshare obligations. If there are any lingering questions or if you require further clarification on any aspect of the cancellation process, please do not hesitate to get in touch with us.

  Customer response

  07/11/2024

   
  Complaint: 21901659
  
  I am rejecting this response because: yet again, they are failing to get me the required and asked for information pertaining to my account closure. Yes, I did in fact speak with Wesley Financial recently and they do claim my original contract with the affiliated time share company has supposedly ended, however they still are unable to have the time share company or themselves, provide me anything that answers my questions. I don't feel this is too much to ask for and to provide to me as a paid client and since they are working in cahoots with each other now, this is inexcusable. They claim they do not have access to this information, which I feel is a big lie. I will continue to hold out for this info before I close this case.
  Sincerely,
  
  ***********************

  Business response

  07/19/2024

  Our team successfully established contact with the client on July 15, 2024, to seek clarification regarding the specific documentation they are referring to. While we have already dispatched certain documents, and are actively ensuring that all requested information is available. Should you have any additional inquiries or require further assistance, please do not hesitate to contact us directly.

  Customer response

  07/23/2024

   
  Complaint: 21901659
  
  I am rejecting this response because:yet again , nobody has been capable to reach out to me in any form with the needed information I am asking for. Yes, I'll admit, I have been in contact with *********************** who claims to be having someone reach out to me. Someone did call me supposedly from Worldmark timeshare company, but refused to give me his name and couldn't or wouldn't give me any info, therefore just wasting my time. He claimed someone else would be in contact this week and nothing yet. ******* claims she is still pursuing a point of contact and that she will reach out to me this week as well ?. This is getting absurd and should be addressed as illegal business practices by both companies involved.
  Sincerely,
  
  ***********************

  Business response

  07/30/2024

  Thank you for your continued patience regarding this inquiry. We have been in regular communication with the client, providing all available documents, information, and relevant contact details to facilitate discussions with other parties. We have fulfilled our obligations and are happy that you are now timeshare free.

  Customer response

  07/30/2024

   
  Complaint: 21901659
  
  I am rejecting this response because: Wesley Financial *** is lying and has not provided me with the requested information I am seeking and has not reached out to me in a timely professional manner. I have asked/explained several times now to both of them as well as the timeshare company and keep getting shut down. Wesley Financial claims that they can't access my account information, but yet they own part of the time share company we are dealing with, so this is a complete lie on their part. I really feel that I am owed this information to protect my credit status in case any of this comes back to me in the form of bad credit or collections against me. I am also reaching out to my legal dept./lawyers to see what my rights are. I was hoping it wouldn't get to this, but I am getting nowhere with these companies.,
  
  ***********************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  WFG Client ******************** stopped answering my emails. On May 5, 2024 I replied to an email in which they promised to give me good news about my timeshare cancellation. I received an automated email response and nothing since then. I keep asking them to send me evidence in writing to show what they have done since I enrolled at the end of 2023 with a $500 down payment. I haven't received any written documentation. Yet, they continue to take monthly payments of $203.00.My next step will be to start the arbitration process! Since they failed to send me written documentation of what they have done so far, I deserve a full refund.

  Business response

  06/21/2024

  Thank you for your feedback, ********. We are committed to providing the best service possible and are dedicated to addressing any concerns you may have. We sincerely apologize for any communication lapses you may have experienced during your interactions with us. Our goal is to contact each of our clients as soon as there is an update on their file. We have escalated your concerns to our management team. A representative attempted to contact you on June 18th and today, June 21st, using multiple channels including phone, voicemail, and email. Please get in touch with us at your earliest convenience so we can discuss your ownership and explore potential solutions.

  Customer response

  06/24/2024

  Wesley Financial's client relations specialist, *********************** emailed me instructions and a Repurchase Agreement to sell my contract back to the timeshare company. However,  the resale contract had another sellers contract information instead of my name,  contract number, and membership number on it. She told me that I have 10 business days to read, initial, and ship the paperwork. I have attached the document, which doesn't match my name nor contract number/member number as being the seller. She sent me someone else's contract for sell, ***** ********************* and ************************************* (Contract Number ************; Member Number ***********) - see attached evidence!

  Customer response

  07/03/2024

   
  Complaint: 21864238
  
  Wesley Financial's client relations specialist, *********************** emailed me instructions and a Repurchase Agreement to sell my contract back to the timeshare company. However,  the resale contract had another sellers contract information instead of my name,  contract number, and membership number on it. She told me that I have 10 business days to read, initial, and ship the paperwork. I have attached the document, which doesn't match my name nor contract number/member number as being the seller. She sent me someone else's contract for sell, ***** ********************* and ************************************* (Contract Number ************; Member Number ***********) - see attached evidence!

  Business response

  07/10/2024

  We extend our sincerest apologies for the error present in your paperwork and the inconvenience it caused. We strive to provide each of our clients with the best experience, and a member of our team has already reached out to discuss solutions to correct this mistake. We are happy that we were able to reach a positive outcome with you. 

  Customer response

  07/21/2024

  The company asked that you remove the letter attached to this complaint because it has private information related to their other previous client, which is confidential. 

  Thanks!

• Initial Complaint

  06/07/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Wesley Financial Group charged my husband and I an exorbitant fee for a service they never provided. They are committing fraud on a massive scale and I encourage anybody else reading this to take action against them. They are being sued in federal court by various parties right now and the *** and other **************** are on their trail. I am leaving my story here for others who were defrauded by this illegal operation.

  Business response

  06/11/2024

  We cannot find an record of ever working with this customer. We have searched by the name, email, and phone number, and they do not exist in our sytem. Please have the customer to verify that they were a customer of ********************. Thank you.

  Business response

  06/12/2024

  We cannot find an record of ever working with this customer. We have searched by the name, email, and phone number, and they do not exist in our sytem. Please have the customer to verify that they were a customer of ********************. Thank you.

• Initial Complaint

  05/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am writing to express my concerns regarding the service provided by Wesley Financial Group in relation to the cancellation of our Wyndham timeshare. We signed a contract with Wesley Financial Group on August 22, 2022, with the understanding that, while ******* cancellations can take up to two years, they have been completed in as little as eight months in numerous cases. We agreed to the terms and have been paying the $10,000 fee over the specified period. However, midway through our contract, Wesley Financial Group entered into an agreement with *******'s timeshare exit program. This was not part of our original agreement and appears to constitute a breach of contract, particularly since we were initially advised not to disclose our engagement with a third party to *******. As a result, ******* is now fully aware of our involvement with your services. Since the commencement of your agreement with *******'s **************** program, we have not received any substantive updates on our case. Our inquiries have been met with vague assurances that the matter is being looked into. It is disconcerting that only upon cessation of payments on our part did we begin to receive responses, which have primarily been threats to void our "money back guarantee" rather than providing any concrete information regarding the cancellation process. Had we been informed that such significant changes would occur and that our case would be neglected, we might have opted to handle the cancellation process independently. The lack of communication and transparency from Wesley Financial Group is unacceptable and contrary to the expectations set when we entered into this agreement. I expect a prompt and comprehensive update on the status of our timeshare cancellation. Additionally, I seek clarification on how Wesley Financial Group plans to rectify this situation, given the deviation from our original contract and the inadequate communication thus far.

  Business response

  05/31/2024

  Thank you for sharing your concerns and experience with us, *****. We value all feedback and take it seriously as we continuously strive to improve our services and customer experience. Our team of dedicated professionals works diligently to assist our clients in resolving their timeshare ownership. Our main goal is to ensure a smooth and stress-free process for you. We apologize if there were any shortcomings or lack of communication that led to frustration during your experience with us. Upon reviewing your file, I have confirmed that a member of our team reached out to you on May 24, 2024, to address your concerns and provide a detailed explanation of our procedures. We have proposed scheduling monthly follow-up calls and mutually agreed to frequent email updates. We will continue to work on your resolution and provide you with regular check-ins moving forward. If you have any further questions or concerns, please feel free to reach out to us directly. We appreciate your cooperation and thank you for choosing Wesley.

  Customer response

  06/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I receive the proper updates and cancelations. If not, I will be opening another formal complaint without resolution.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In March 2020, I hired Wesley Financial Group (WFG) to help me get out of my timeshare for $9,995. Over the next 2.5 years, WFG told me not to pay the time share company so that they could make my grievances against them sound more legitimate. I was also forbidden to have any contact with the time share company while WFG representatives were supposedly communicating with them on my behalf. However, each time I asked for a progress update or for evidence that WFG had been in communication with the time share company, they refused to give me any evidence of their communication with them and would just say that they had written a letter of grievance. I didnt pay nearly $10k for a letter! I expected further actions! Eventually, anytime I complained, WFG would just switch me over to a different Resolution Specialist, and my grievances with WFG would go unresolved. By November 2021, the time share company foreclosed my time share, and WFG claimed that this was the outcome they had been looking for. Meanwhile, my credit was severely impacted due to the fact that the time share had been reporting my missed payments as delinquent for nearly 2 years, and then they added the foreclosure to my credit report with Experian. Since then, I have been trying to recover my credit score unsuccessfully and been denied loans and credit card applications multiple times. WFG had promised to repair any damage done to my credit after the process concluded, and they did not. They referred me to the 3rd-party Credit Guru team, who were unable to do anything for me. WFG is a well-run scam that takes advantage of people who have already been taken advantage of by time share companies. I had perfect credit prior to dealing with WFG, and now I have a foreclosure on my credit report for at least 7 years! Stay away from this company! I am requesting a refund for my troubles. I am seriously considering contacting a lawyer.

  Business response

  05/22/2024

  We regret any miscommunications that *** have arisen concerning Wesley Financial Group and our business operations. We value your time and recognize your concerns regarding potential communication lapses throughout the process. At Wesley, we continuously strive to communicate with our clients in a timely and efficient manner. Upon reviewing your file, it appears that we have been in contact with you through email and phone calls. Nevertheless, we apologize for any shortcomings in maintaining contact. Our standard practice involves regular check-ins and updates with clients. Please be assured that all specialists involved in your case shared the unified objective of facilitating your timeshare resolution. Given the unique nature of each timeshare ownership, our approach to client assistance varies significantly from case to case, with the ultimate goal of achieving the most favorable resolution in each instance. Unfortunately, many timeshare companies will not release a consumer if they find that they are getting assistance from a third party. Our enrollment agreement outlines our policies, fees, and possible outcomes pertaining to the timeshare resolution process, which was agreed to before starting work with us. Furthermore, not all clients experience the same credit-related outcomes, as these can be impacted after cancellation. In November of 2022, we reached out to offer guidance on getting started with credit repair. We are happy that your timeshare termination was successfully processed. If you require further assistance or clarification, please do not hesitate to contact us.

  Customer response

  05/22/2024

   
  Complaint: 21724083
  
  I am rejecting this response because:
  

  Wesley Financial Group (WFG) did respond to my calls and e-mails.  However, they would not provide the information I requested.  I specifically wanted to know what actions they were taking to terminate my timeshare and to share any communications they were having with my timeshare company as proof of their actions.  WFG refused to provide any evidence of acting in my behalf other than to state that they had written my timeshare company a letter.  Furthermore, WFG did NOT succeed in terminating my timeshare.  After taking their advice and following their directions to the letter, beginning with the cessation of payments to and all communication with my timeshare company, the timeshare company proceeded to report my missing payments as delinquent to the credit bureau for 2.5 years until they finally foreclosed on my timeshare and reported this foreclosure to the credit bureau as well, further impacting my credit negatively.  

  In addition, WFG had promised to repair my credit at the end of our dealings with the time share company.  However, when the time came, they referred me to The Credit Guru, a third-party company, with a six month credit for their services.  The representatives at The Credit Guru were unable to repair the damage that following WFG's directions had done to my credit report and credit score, even after contacting WFG again for a six month extension to The **********************  Prior to my dealings with WFG, my credit score had always been excellent.  Since beginning to work with WFG, my credit score has been severely affected, to the point where I now have a seven-year penalty on my credit report stating that I have a poor history of making payments to lenders and that I have a foreclosure in my credit history.  Despite having no other history of missing payments on any other account I have ever opened, the reports of a foreclosure and delinquent payments on my credit report, which I obtained solely because I followed WFG's directions, has made it to where I have been denied multiple auto and credit loans, and the loans and credit I do get approved for have astronomical interest rates applied to them due to poor credit.

  When I began doing business with WFG, it was only because I believed them when they said that they could help me terminate my timeshare contract in a legal manner and that they would then make sure any damage to my credit done during this process would get repaired.  WFG did NOT terminate my timeshare contract.  The timeshare company foreclosed on it, just like it would have if I had never had dealings with WFG to begin with and had just decided to stop paying them myself.  WFG also FAILED to repair my credit at the end of the process, as they had initially promised, instead referring me to a third-party company that repeatedly demonstrated that they could not do anything for me.  I trusted WFG, and I am still paying the price!  I will continue to pay the price of their incompetence and lies until 2029, when the foreclosure caused by WFG will finally be eligible to be wiped off of my credit history.

  Therefore, I do NOT accept WFG's response that they were not in the wrong, and I am still demanding a refund from WFG.

  Sincerely,
  
  *********************************

  Business response

  05/31/2024

  Thank you for your response, ******. Our main priority is to provide exceptional service to all of our clients and to find the best possible solution for each individual situation. Our mission is to support you throughout the entire process of getting out of your timeshare, offering reliable guidance and assistance at every stage of cancellation. Understanding the distinctiveness of every timeshare ownership, we acknowledge that a one-size-fits-all approach isnt viable. Hence, we customize our guidance and support to align with your individual needs and preferences. We consistently advocate for the most favorable resolution in the context of full cancellation and regret any dissatisfaction you have with our services. We understand the importance of effective communication in these circumstances and sincerely apologize for any deficiencies that *** have occurred. We are so happy you are now out of your timeshare. However, if you have any concerns or questions, please do not hesitate to contact us directly. We would be more than happy to discuss the matter and explore potential solutions with you.

• Initial Complaint

  05/15/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We entered a contract with *** to exit our timeshare. We were promised monthly updated and a dedicated representative. Once the contract was executed *** became part of Wyndham, the company we were trying to exit. We received no contact from this company, and no updates to the account. 7 months later, I received Correspondence from ******* (not the *** Entity) providing options to exit my contract due to lack of payment. Suddenly *** sent correspondence stating that they have done so much work that they made this possible. When asked to see a detailed log on the actions taken on behalf of my account. Again I was met with silence. To date, nothing has been accomplished and like many others I have been preyed upon by individuals who prey on people like me.

  Business response

  05/22/2024

  Thank you for reaching out, *****. We want to apologize for any frustration caused by missed updates or untimely communication during your interactions with our team. We aim to contact our clients every 45 days or as soon as theres an update regarding their case. We understand that every timeshare situation is unique, and as such, we provide personalized guidance and support to meet the specific needs and preferences of each client. Your feedback has been forwarded to the relevant department for further review, and I see that a representative spoke with you yesterday regarding these concerns. Our team is here to offer you the necessary support and guidance, so please feel free to contact us directly if you have any further questions.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Wesley financial to help get us out of a time share their sales representative informed we had 30 days or 100% money back guarantee so with that in mind we moved forward. After approximately ***** days we contacted Wesley to get a refund and cancel services due to no service received from Wesley. We would always receive the generic response that it takes time (almost like their buying time). After noticing they were not doing anything I did not want to continue to send them payments. We made the decision to terminate service. Wesley is now advising they cannot honor the money back guarantee due to timeframe which was not mentioned. We were sold on money back guarantee. I have sent emails attempting to get a refund on the money I paid since they did NOT provide any services. Wesley is just another scam. I advice anyone not to fall for there shady sales pitch with the 100% money back guarantee.

  Business response

  05/21/2024

  We are sorry to hear that your experience with our company has not met your expectations. As a company, we take customer satisfaction very seriously and we apologize for any communication lapses that *** have occurred during the process. As discussed prior to starting work with us, the process duration can vary from 1 day to 36 months. After reviewing your file, I can see that we have been in contact with you, and you have decided to discontinue our services. Unfortunately, you are not eligible for a refund, which is outlined in our enrollment agreement, that you signed on February 11th, 2024. On April 24th, you discussed our guarantee with one of our team members and agreed to terminate in writing on April 29th. Once you terminate services with us, all work with our team will cease. I see that you have a scheduled call with a member of our team coming up on May 24th. We will thoroughly review your information and discuss potential solutions. We look forward to speaking with you.

  Customer response

  05/22/2024

   
  Complaint: 21712725
  
  I am rejecting this response because:
  With  the time frame nothing was done I was informed I was enrolled and yet no service were even started nor provided.  Wesley is a scam only here take consumer money without providing any services only giving you the run around.  I submitted my forms in a timely manner yet they never moved beyond the enrollment.  Even thought I was informed I was enrolled.   This business should not be operating.  
  Sincerely,
  
  *********************

  Business response

  05/31/2024

  ******, we apologize for any confusion or lack of clarity that *** have arisen. Our standard protocol involves a comprehensive review of the enrollment agreement, as well as our policies and procedures, with our clients before initiating any work. The agreement provides a clear outline of the anticipated timeframe for achieving a full timeshare resolution and also specifies our money-back guarantee. Upon reviewing your file, it looks like our team is currently working to schedule a call with you so we can further explore potential solutions. Please dont hesitate to contact us at your earliest convenience so we can delve deeper into your concerns.
  Thank you.

  Customer response

  06/16/2024

  I havent heard from ******* no call back Since *** requested a new appointment for my refund. 

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Started November 2022, when I heard an ad on radio saying Wesley gets 100% satisfaction from timeshare cancellation, which I have Wyndham. They said no problem they had got people out of ******* with ease since the owner use to work for *******. They said it would cost me $27,000.00 and if in 2yrs. they had no success, I would get everything back. They wanted $8000.00 up front then $798.00 amonth. I stopped paying ******* cause I thought that my agent ******* was on with them and sent them all my contracts from *******. After March of 2023, I would call them with no contact from them. My money and credit started to get affected so come ***** I cacelled that cc that they had. Come **** when they couldn.t charge the card that is when they called!!! That's when I felt I was being dupted by these people. I stll also have not gotted my papers back from them. They're probably sitting in the undelivered at post office.

  Business response

  05/13/2024

  Thank you for taking the time to share your concerns with us, *******. As a company with over 11 years of experience in timeshare cancellation, we have developed expertise in this field and can help make the process smoother for our clients. However, since every timeshare situation is unique, the cost and process we use to assist our clients can vary based on several factors. These factors include their mortgage status, maintenance fees, whether they have stopped making payments, or how long they have been owners. We understand the importance of keeping our clients up-to-date on the progress of their case. As such, we strive to reach out to our clients every 45 days, unless there is an immediate update on their case. We apologize for any inconvenience caused by a lack of communication. To ensure transparency, each client signs an enrollment agreement confirming that they are aware of our policies, procedures, and what would be considered a breach of our process. Unfortunately, if you choose to terminate our services, you will not be eligible for any further assistance from our team. Thank you again for your feedback, and please let us know if you have any further questions or concerns.

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