Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My elderly, disabled parents hired Wesley Financial Group in a state of vulnerability in July 2023 to assist with terminating a timeshare contract with Capital Vacations. They were manipulated, coerced, and pressured. They have paid $4,106.12 over 19 months, yet Wesley failed to deliver the promised service.Concerns escalated when ******* *******, a representative from Wesley, requested my parents write yet another letter to Capital Vacationstheir fifth or sixth. I intervened due to my fathers declining health and difficulty navigating the situation. I questioned why Wesley, the company being paid to handle the termination, was having vulnerable clients do the legwork, especially when previous letters had gone unanswered.******* responded by email:Throughout the dispute, the timeshare should believe that they are dealing only with the client because they dont agree to work with third parties... From their perspective, it looks like it was written by the client.This confirmed Wesleys use of deceptive ghostwriting tacticshaving clients send repeated letters under false pretense, knowing they would likely be ignored. This placed unnecessary emotional and mental strain on my parents, particularly my father, who is facing serious health issues and upcoming surgery.After 19 months of claims that Wesley had received no communication from Capital Vacations, a representative recently stated in a recorded call that they had, in fact, received multiple letters. This shocking contradiction prompted me to request copies immediately. The representative agreed but has not sent them, despite two written requests.Wesley Financial Group is now unresponsive and continues to withhold vital information. I formally requested copies of correspondence, a full refund, and contract termination on February 28, 2025. They acknowledged receipt of the letter but have since ignored it.

  Customer Answer

  Date: 04/03/2025

  Good morning,

  I am providing additional documentation showing that Wesley Financial Group continues to disregard boundaries and has failed to follow through with their written offer to terminate the contract and refund in good faith. Attached are the latest emails, which reflect stalling tactics and gas-lighting language that contradict prior statements made by their representative.

  Business Response

  Date: 04/11/2025

  Thank you for reaching out and sharing your concerns with us. We truly appreciate the opportunity to address them. Before we begin working with any of our clients, we take the necessary steps to ensure they fully understand and are aligned with our process. To ensure clarity and mutual agreement, each individual is required to sign our enrollment agreement, which clearly outlines our policies, procedures, estimated timelines, and associated fees. These key aspects are also thoroughly discussed in detail prior to initiating any work to avoid any confusion moving forward.
  The timeline for each ownership can vary significantly, as it is highly dependent on the unique circumstances of each individuals timeshare situation. In light of this, we make it clear from the outset that it may take up to the full term length of our agreement. This allows us to provide realistic expectations for the process. Upon reviewing our records, we have located your parents file and can confirm that our team has been in direct written communication with you since March 31, 2025, to discuss your feedback directly, with the goal of finding a resolution to your concerns. Please know that our team is carefully reviewing all the information to ensure we address your concerns thoroughly. If you have any further questions or need clarification, we're here to help. 

  Customer Answer

  Date: 04/21/2025

  Thank you for your patience in my response as  Ive been focused on caring for my father following his knee replacement surgery and am just now able to reply.
  I do not consider this matter resolved, and I disagree with Wesley Financial Groups response. Their statement avoids the core issues I raised, which include:
  Their refusal to provide written resolution until after multiple external complaints were filed
  Repeated contradictions and refusal to honor clear written communication boundaries
  Failure to accommodate the accessibility needs of elderly and disabled clients, including the dismissal of a formally authorized third-party representative due to those needs
  Additionally, I am still awaiting the refund check for **** and **** Ann ****** The termination agreement was signed on April 7, 2025, and stated that a refund of $3,419.24 would be issued within 30 days. As of today, that has not yet been received.
  I request that this complaint remain open and that my continued disagreement with their response be noted in the file.

  Ive also attached a copy of the signed termination agreement for reference, which includes the 30-day refund clause and confirms the amount expected.Thank you again for your time and understanding.
  Sincerely,
  ******* ************
  Authorized Third-Party Representative for **** and **** Ann *********

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Iam a diable Veteran. And can no longer Afford or use . And all other option where, were not given

  Business Response

  Date: 03/25/2025

  Thank you, ******. We have located your file and can confirm that we communicated with you via email on March 18, 2025, and spoke with you on the phone on March 21, 2025, to discuss the next steps in the process and work toward a resolution. At this time, we are waiting for the return of the necessary paperwork for final confirmation to proceed further. If you have any questions or need additional information, please feel free to reach out. We greatly appreciate your continued patience and cooperation.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23085372
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ****** . you are not willing to  negotiate on  said price either halfway or all the way at all 

  Business Response

  Date: 03/31/2025

  Many clients have attempted to cancel their timeshare independently but have been unsuccessful, which is why they turn to Wesley for our expertise. Our team is committed to guiding each client through any challenges that may arise during the cancellation process. In our initial conversations, we thoroughly discuss our policies, procedures, possible outcomes, and fees. These details are also outlined in our enrollment agreement, which is signed and agreed upon before we begin the process. Should you have any further questions or concerns, please dont hesitate to reach out to us at your earliest convenience. 

• Initial Complaint

  Date:02/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CONSUMER BEWARE! DO NOT BUY INTO THEIR FALSE ADVERTISEMENT AND FALSE PROMISES! I SHOULD HAVE PAID ATTENTION TO THE NEGATIVE REVIEWS. OUR EXPERIENCE was us (the consumer) writing all the letters; making all the phone calls; rarely receiving phone calls/update/feedback on where we stood with the cancellation process, BUT I LET THE ADVERTISING GET IN MY HEAD WITH HOPES OF GETTING OUT THE TIMESHARE THAT NEVER WORKED FOR US. DON'T BE FOOLED.WESLEY FINANCIAL GROUP IS JUST AS BAD. I should have got a huge clue when they encourage you NOT TO TELL the ********* company that you are working with them. They, Wesley Financial Group, make promises they do not live up to. They, ***, claim to have ****** satisfied clients; I do not know how IF all are treated like we have been. I've paid them over $9,000 and they expect me to pay $6,500 more. The ONLY support we got from them was addresses to mail the letters that I had to write in an effort to get out of my timeshare. I was told today, by a supposed Vice President of Wesley Financial Group - **** ******, that my debt to Wesley Financial Group "was not just going to go away. She also stated that she "could not discuss my account since my account is not current" - TRANSLATION: She wanted/suggested/insisted that I pay the remainder of the contract and threatened a garnishment action. I asked her what I had paid them $9,000 for and her reply was "support and expertise - addresses and phone numbers that I did not have." I only heard from them when I called them to make a payment for their "support" because you get NO services! They are calling at least weekly since I have stopped paying them. I made payments to Wesley Financial Group up until April 2024 when I had a health crisis with extensive medical work-up. I just received a 1099 from ****************************** declaring Acquisition or Abandonment of Secured Property on 3/24/2024. I could have gotten this action WITHOUT any involvement of Wesley Financial Group.

  Business Response

  Date: 03/10/2025

  Thank you for sharing your feedback, ****. At Wesley Financial Group, we are dedicated to providing our clients with the highest level of service, expertise, and support throughout their timeshare cancellation journey. We understand that each situation is unique, and we consider each clients individual circumstances as we work toward a resolution. Given the unique nature of each timeshare ownership, we recognize that a one-size-fits-all approach is not always the most effective. We sincerely apologize for any communication challenges or difficulties youve experienced during this process. We make every effort to contact our clients promptly whenever there are updates on their resolution. Our enrollment agreement outlines potential outcomes and emphasizes the need for active client participation throughout the resolution process. This agreement was reviewed and agreed upon by you prior to starting any work. Additionally, the agreement also states that the client acknowledges that timeshare termination may have tax implications, including receiving a 1099, and that they are solely responsible for any tax liability that may arise after cancellation. A 1099 is a tax form sent from the timeshare, and we have no control over its issuance. We have shared your feedback with senior management, and it appears we have been unable to make contact with you, despite our recent efforts. Please reach out to us at your earliest convenience. Thank you for choosing our services.

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23003872
  
  I am rejecting this response because: 

  This is the same "cookie cutter" response that I have read in multiple complaints. Your company does not provide services. They provide addresses to mail letters to that the consumer writes - THAT'S ALL. Had I gotten a Deed in lieu of, paperwork was filled out and submitted to Wyndham, INSTEAD of Abandonment I could have escaped the tax burden. If you had an expertise, I think a reasonable person would expect more positive outcomes especially with the exorbitant fees that your company charges.

  With my last contact with a supposed VP, **** ****** made it very clear that she could not discuss my account since we were not current. If we don't pay to get current...no information and she threatened financial consequences. You company is a scam just like the timeshare industry. It is an insult to use a **** Wesley quote especially with the way you conduct your predatory business practices.

  I think we deserve a refund, at minimum, a partial refund. Do the right thing.

  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/21/2025

  We are glad to discuss this matter, however, we have been unable to reach you despite our recent efforts. We have made multiple attempts to reach you via phone and email (March 6th, March 11th, and March 17th) in order to address your concerns and explore potential solutions, but unfortunately your voicemail is full. We would appreciate the opportunity to review your experience and discuss your concerns directly. Please contact us at a time that is convenient.

• Initial Complaint

  Date:02/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction - September 2024 ****** paid to the business - $6995.00 The business committed to assisting us in ending our timeshare with *************************** (****).The dispute is their lack of actual assistance provided. For nearly $7,000 all we got was a poorly written email template that was of little actual value as I re-wrote it for my own purposes. Glaring lack of communications from ***, left voicemails, no response, requested their assistance, didn't get any. The advice offered to us was beyond bad and not anything we were going to do (advice offered was to not pay our maint fee, which would be a massive blow to our credit score). I did all the work in ending timeshare agreement with **** and quickly, yet I am still paying *** for zero services over the next 10 months. I emailed my *** at ***, all he cares about is that we have to keep paying them. No mention of congrats on ending the timeshare, which tells me all he really cares about is continuing to fleece us of our money. I would be happy to simply end the deal now and stop paying *** by adjusting the billing to a zero balance and both parties walk away from this agreement. They've gotten nearly $4000 so far, I'd be willing to walk away at this point and call this a powerful ****** learned, as I want to end the payments being made to them immediately.

  Business Response

  Date: 02/11/2025

  Thank you for taking the time to share your feedback, ****. We recognize that each timeshare situation is unique, and as such, the cost and time required for cancellation can vary significantly. Due to these differences, a one-size-fits-all approach may not always be effective. We are committed to providing guidance and support that are tailored to the individual needs and preferences of each client. For full transparency, we provide our enrollment agreement upfront, outlining all of our policies, fees, and potential outcomes. We sincerely apologize for any lapses in communication or challenges you may have experienced throughout your journey with us. We understand the importance of keeping our clients informed and supported, and we appreciate your patience as we strive to reach out regularly or as soon as there is an update on the resolution process. We have located your information and can confirm that a member of our team reached out to you on February 3, 2025, via email to address your concerns. Your feedback is invaluable to us, and we want to assure you that your concerns have been forwarded to the appropriate department for further review. We will follow up directly to discuss your specific situation and ensure that all of your concerns are resolved. If you have any further questions or would like to discuss anything else, please feel free to reach out.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22891224
  
  I am rejecting this response because: The resolutions team member that was assigned to work with me has not reached out at all, except to remind me of the balance still owed for at this point over the next ten months, zero service.  The team member that reached out on 3 Feb was the billing department to inform me of what their resolutions department still needs to do.  A lack of internal to their own company communications is not my fault or issue to have to clean up.  Being charged as much as I have for lapses in their internal communication and all I'm offered is an apology does not cut it with me.  The response provided to me in this BBB response by *** is patronizing at best.  My issue being forwarded to an anonymous, appropriate department does nothing for me and looks like a dodge of responsibility.  If *** wants to make things right with me, then they need to cancel the remaining amount owed to them for the services provided.  Cancelling the remaining balance of the terms (meaning the February 2025 payment being the last one I'm expected to pay) is the only thing that will make this situation right with me.  I paid a lot of money to date for extremely poor service, a galling lack of communications on the resolutions teams' part, to name but two things.  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 03/05/2025

  We have thoroughly reviewed your file and can confirm that our team made multiple attempts to reach you in order to address your concerns and discuss a resolution specific to your situation. Our efforts included contacting you via phone and email on February 12th, followed by additional phone outreach on February 24th and 28th. Throughout the entire process, from the initial enrollment agreement to the services provided, we adhered to the plan discussed during our initial consultation. With over 14 years of experience in this industry, we customize our approach for each client, taking into account the unique aspects of their timeshare ownership. Given the distinct nature of each timeshare situation, the steps and time required for resolution can vary. While some clients find relief from their timeshare obligations more quickly, others may experience a longer process. Please note that the fees for our services are reflective of the individual timeshare ownership, as well as the expertise and industry knowledge our team has developed over the years, rather than on the length of the process itself. Our goal is always to provide the best solution for your specific needs, and we are pleased that you are now free from your timeshare obligations. Furthermore, we would like to speak with you regarding your concerns, please reach out to us as soon as possible.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When pitched the contract we were told and paying before signing, we were told that their was a high likelihood of us receiving a refund on the timeshare we purchased and were sold on the idea that this was a likely outcome. Only after signing and having one interaction with a representative they claim the likelihood of receiving and compensation for what we paid out of pocket in full to a timeshare agency was nearly zero. This along with in their documents of what they provide "*** WILL ASSIST YOU IN THE ****INATION OF YOUR TIMESHARE OWNERSHIP WITHIN THE **** OF THIS AGREEMENT" has not been met since they are not needed to cancel a timeshare and never were needed to cancel the timeshare in the first place. We were sold and paid under the false impression that they work to get a portion of the refund at minimum by the sales person who also took our payment before ever signing the document. Fraud is what this is by definition selling something and taking payment before disclosing the terms. Also, they were erroneous at providing anything and were inadequate at "assisting" in the termination of a timeshare ownership.

  Business Response

  Date: 01/24/2025

  We appreciate your feedback and apologize if there were miscommunication issues that led to frustration during your experience. It is important to note that some of our clients may occasionally receive a refund from their timeshare, but it is an infrequent occurrence and not guaranteed by our services. Our primary objective is to support you throughout the entire process of exiting your timeshare agreement, relieving you of further obligations. After reviewing your file, we can confirm that a member of our team reached out to you on January 20th to address your concerns, and we are pleased that we have reached a satisfactory resolution. If you have any remaining questions or concerns, please feel free to contact us directly.

• Initial Complaint

  Date:12/28/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard an advertisement about Wesley Financial Group (WFG) getting people out of time shares, and I called. My intake call person indicated that my case was straighforward and a great candidate for *** intervention. Then I was scheduled for a call with a Viice President (**) who, in answering my questions, including questions based on prior BBB complaints, gave me responses that were absolutely misleading. Based on his misleading responses to my questions before signing the contract and paying, I agreed to their services.On my actual first support call, where the employee indicated she had just received and looked at the file, I was told things that were contrary to what the ** had said, including about the amount of work I would have to do in the process, the likelihood of success in getting out of the contract, and how clearcut a case mine was. She said they would do an internal review of the recorded calls.Their internal review team agreed that information I received on the ** call differed from the actual resolution process and offered me a cancellation of the contract. That is what I chose.But their resolution department offered me only ***** as a refund--taking $1,000 despite their misrepresentation on the contract and their having done nothing (including the case person admitting she only a few minutes before the call having looked at my file). Then I said I would give accept nothing short of $6,000. They then said the lowest they would retain is $1,000. They have done NOTHING except lie to me and take my time. I do not accept this as a "resolution." They have used the same high-pressure, misleading approaches that the time-share industry uses, which supposedly they are fighting against. AND they admitted they misled me. I should get the whole amount back.

  Business Response

  Date: 01/06/2025

  Thank you for taking the time to share your feedback with us, *****. We truly value the opportunity to hear from our clients, as it helps us continually improve our services. We sincerely apologize for any misunderstandings or confusion you may have experienced. We recently had the opportunity to speak with you and are pleased that we have reached an amicable resolution to address your concerns. We wish you the best of luck moving forward.

  Customer Answer

  Date: 01/18/2025

  Please re-open the complaint. The company has agreed that I should get a full refund, but they have not provided it yet. So they still owe me the money. 

  Thank you.

  Business Response

  Date: 01/28/2025

  We have been in ongoing communication and are diligently working through the necessary steps to resolve this matter. Thank you.

  Customer Answer

  Date: 01/31/2025

  The business has been working with me, but it is not yet resolved, so I cannot yet close out the complaint. However, I can attest they are working in good faith.  You may post this note to the case.

• Initial Complaint

  Date:12/06/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I contracted Wesley Financial on July 9, 2024 to assist us with the cancellation of our $19,000 timeshare with **************. We paid $6,295 to Wesley Financial for their service.During the contract meeting with Wesley Financial, ***** Z, Vice President of Sales, assured us that our timeshare will be cancelled within a few months given that we owned the timeshare for 3 months and our case was a clear shot of mis***resentation and fraud from Wyndhams part. He added that Wesley Financial will try to recoup the amount we paid to Wyndham this far ($5,000) and no additional fees will be required from us during the cancellation process. He also said that we will receive monthly updates about the progression of our case. We were only required to participate in a 3-minute commercial video about our cancellation experience at the end.Three weeks after the cancellation call, on July 28, we received an electronic questionnaire to document our timeshare purchase. We promptly completed the questionnaire and sent it back. Four months later, we received no updates (phone or email) from Wesley Financial. We reached out via emails to ***** Z and our case *** but no responses to our inquiries. I called twice then was scheduled for a call with another *** a week later on November 22. The *** informed me that we will need to pay an additional $23,000 to ******* to cancel the timeshare. I was shocked, perplexed and disappointed because this was not the outcome that was sold to us. We didnt receive any communication between Wesley Financial and Wyndham. I immediately expressed my displeasure and requested that Wesley Financial cancel our contract and refund the $6,295 we paid due to fraudulent claim made to us during the contract sale. We then had a call with a Client Retention *** who offered to listen to the voice recording between our conversation with the Vice President of SALES to validate the promises made and follow up in 2 days. Two weeks later, no response.

  Business Response

  Date: 12/15/2024

  Thank you for taking the time to share your feedback and concerns with us. We truly value open communication and appreciate the opportunity to address any questions you may have. Before beginning any work with us, we make it a priority to thoroughly review our enrollment agreement with each client. This ensures a clear and mutual understanding of our processes, procedures, fees, and the possible outcomes of your timeshare resolution. Although we do our best to assist our clients in obtaining a refund from their timeshare, it is important to note that this is not always possible and is not part of our guarantee. We also understand the importance of regular communication and keeping our clients informed throughout the process. Our goal is to provide updates in a timely manner or as soon as any significant developments occur. We sincerely apologize if there have been any lapses in communication during your time working with us and are committed to improving this moving forward. After reviewing your file, we see that our team has already reached out to discuss your situation, and we have come to an amicable resolution. If you have any additional questions or concerns, please do not hesitate to reach out to us.

  Customer Answer

  Date: 12/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Djatou ******

• Initial Complaint

  Date:11/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had an initial conversation with Wesley Financial group regarding canceling our timeshare in September of 2023. While speaking with the ** about the horrors of owning a timeshare we asked if before going through this process we should contact the ********* agency to cancel our membership, we were told not to speak with them ever and that if they find out we were working with Wesley we would jeopardize our cancellation. Using the same fear tactic that Timeshares use to pressure people into signing up. We followed all of the monthly steps we needed to take. Sending letters to different agencies just to be told that agency had no authority over the timeshare industry.After ten months of sending ridiculous letters to these agencies and having to pay another years maintenance we were told to call and ask for cancellation. We paid $6,00.00 just to be told to do exactly what we asked if we should do from the very beginning. Calling the timeshare company put our account on hold within 24 hours and had our contract cancelled within 30 days. We were even informed we could use the points we had banked, something Wesley strictly told us not to do.This company is using the exact same scare tactics as the timeshare industry to get clients. When I voiced this information to ******* ***** I was told We didnt make you sign up with us. The Wesley commercials today also advise To get help with your Timeshare call your **************** or call Wesley group. Not only did this cost us the $6,000.00 Wesley scammed us out of but the $1,600.00 yearly maintenance and all of the money paid in postage/tracking to the Florida agencies.

  Business Response

  Date: 11/28/2024

  Thank you for taking the time to share your concerns with us. At Wesley Financial Group, we are committed to providing our clients with a clear and thorough understanding of our processes, procedures, and potential outcomes before we begin working together. We believe that transparency is key, and to ensure that everyone is on the same page all relevant details are comprehensively outlined in our enrollment agreement, which is reviewed and agreed upon by both parties before any cancellation work commences. The associated costs may vary depending on factors such as the length of property ownership, annual maintenance fees, and mortgage status. However, in most cases, it generally proves to be more economical than the continued maintenance of a timeshare involving ongoing mortgage and maintenance expenses. Since every timeshare situation presents its own set of challenges, we tailor our approach to achieve the best possible outcome for each client. Unfortunately, certain timeshare companies are unwilling to release clients working with third-party organizations. We have located your file and can confirm that multiple steps were taken throughout our work together, ultimately leading to a successful exit from your timeshare ownership. Please dont hesitate to reach out if you have any further questions or concerns.

  Customer Answer

  Date: 12/05/2024

   
  Complaint: 22579699
  
  I am rejecting this response because: at our initial meeting with Wesley we specifically asked if we should try to contact our timeshare for termination and we were advised that any attempt to contact the ********* company could potentially alert the company to our contract with Wesley and jeopardize our cancellation costing us thousands of dollars.  Wesley used the same fear factor as the ********* company in selling to **.  The company has even adjusted their radio advertisements to say contact your timeshare then contact Wesley.  They charged us $6000.00 and wasted nine months of our time to do something that could have been completed in eight weeks without their services.  Wesley is a scam worse then the timeshare industry.
  
  Sincerely,
  
  ****** Hendrie *******

  Business Response

  Date: 12/18/2024

  Our approach is focused on canceling timeshares, not buying, renting, or selling them. We work to relieve our clients of their ongoing timeshare obligations by facilitating the cancellation process. Unlike other options, attempting to exit a timeshare independently can often lead to undesirable outcomes, such as being pressured into purchasing more time or points, or facing increased financial commitments. Our goal is to assist you in achieving the best possible outcome, and we remain committed to assisting you every step of the way. From the outset, we discuss the possible outcomes and emphasize the importance of active client participation throughout the entire resolution process. Your involvement and timely response are essential to moving the process forward effectively. This is also included in our Enrollment Agreement. Additionally, we regularly update our advertising and communications to reflect the most current knowledge and practices within an evolving industry. If you have any further questions or would like additional clarification, please dont hesitate to reach out.

• Initial Complaint

  Date:10/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired the Wesley Financial Group to get me out of a timeshare contract that i have with Wyndham Vacation Resorts timeshare in *********, **. This company headquarters is actually in *******, contract number ************ dated November 28, 2017. Wesley Financial Group insisted that i have to pay in advance the amount of $5,395.00 so they go ahead negotiate with the resort and get me out on the contract. That was their ************* this day nothing has been done, they took my money and never delivered on their part of this contract. At this point I do not trust Wesley Financial Group, I do not wish to engage their services any longer. Therefore, I expect a full refund of the $5,395.00 I paid them in advance. On their contract, item 9 the state if the ********* contract is not resolved I can get my money back within 90 days.

  Business Response

  Date: 11/02/2024

  Thank you for your feedback, ****. Each timeshare ownership is unique, leading to variations in both cost and duration for cancellation. While some clients opt to pay in full, we also offer financing and payment plans to accommodate different circumstances. Our enrollment agreement outlines the possible outcomes and details our process which was agreed upon before starting our work together. Upon reviewing your file, I see that our team has made regular attempts to contact you, though we have encountered challenges in reaching you. We remain committed to finding the best resolution for you and have received an offer that you have chosen not to accept at this time. We will continue to pursue a more favorable solution and would greatly appreciate the opportunity to discuss all available options with you. Our team is here to offer you the necessary support and guidance, so please feel free to contact us directly at your convenience.

• Initial Complaint

  Date:10/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired wesley to see if we could get out or out timeshare with ************** on Oct 3, 2024.After seeing all the reviews, we decided to cancel abd get our money back.After finally getting someone to call us back, we were told they would not refund.....$3000.00 FOR LESS THAN A MONTH!!!! WHAT A RACKET.Worse than the timeshare company...But, we can continue to pay for a total of $6495 and they can see what they can do...Run, don't walk......

  Business Response

  Date: 10/30/2024

  We are sorry to hear that your experience with our company has not met your expectations. After reviewing your file, I can see that we have been in contact with you and you have chosen to discontinue our services. Unfortunately, as stated in the agreement you signed on October 4, 2024, you are not eligible for a refund. We have emailed you a document to review as we move forward with terminating work with our team. Thank you again for your feedback, and please let us know if you need any further assistance or clarification.