Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some multi collagen capsules because I have dry skin and this particular item has ****** **** in it. I requested to find out how much ****** **** was in this collagen, but Ancient Nutrition refused to tell me how much ginger. After taking this collagen for a few days, I started getting nose bleeds. Apparently, my system doesn't tolerate ginger and I don't like it when a company refuses to tell you what is in their products and how much, otherwise they should not be allowed to sell to the public for health reasons.

  Business Response

  Date: 03/04/2025

  Thank you for reaching out. We sincerely regret to hear of your experience and understand how frustrating this must have been. As is standard in the supplement industry, certain proprietary blends do not disclose individual ingredient amounts unless they are listed under the Supplement Facts Panel (SFP) or Nutrition Facts Panel (NFP). We have reached out to you directly to help address your concerns. Again, we are truly sorry to hear of your experience and hope you are feeling better. We always recommend consulting with a healthcare professional before starting any new supplement, especially for individuals with sensitivities. If there is anything further we can do to support you, please dont hesitate to reach out.

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered SuperGreens on 11/20/24, 11/28/24, 12/23/24, 12/26/24 (orders 6257137-S, 6280169-S,6334627-S, 6338670-S resp.) not suspecting that it contains an ingredient, *** *** ***, that alters neural pathways. This is early in being studied and brain agency is reported as a possible consequence of use. It bound to my gaba neurotransmitter rendering my critical medication ineffective shortly before the end of use. I reported the deleterious effect to the company several times. Owner ignored it. This sweetener with the distinguishing feature of being exponentially sweeter than others is not surprisingly its only distinguishing feature, with powerful other effects foreseeable. I had never heard of it, nor most of the ingredients but the OWNER is supposed to be selling healthful and health-promoting products that dramatically improve brain health. He bombards with ads via US mail, email and appearing on my computer applying constant pressure and manipulation to keep buying products. This powerful brain agent, *** *** ***, a sweetener is not in the nature of what he defines his business to be about, natural and promoting brain health. He endangers the brain. This ingredient is not included in the ingredients which are enclosed in a box but stated below the box as an "additional ingredient." No warning or explanation of its unknown impact or studies being underway. Claiming health benefits are not verified by *** do not indemnify him. He is targeting his ads to those needing to improve brain health, a vulnerable population, while selling what worsens it. I had an improvement with one product that did not take from me the neural connections that were intact, but with all the pressure to buy more, bought the SuperGreens and not only lost the benefit, am more impaired than when I placed my first order that did not contain this devastating ingredient. Owner has a duty to state risks. Placement of *** *** *** is deliberately inconspicuous. This is negligent.

  Business Response

  Date: 01/13/2025

  Dear ******,

  Thank you for taking the time to share your experience and concerns regarding our product. We sincerely apologize for the difficulties youve encountered and for any distress this has caused. Your feedback is important to us, and we take it seriously.

  We understand that you experienced an unusual reaction to our SuperGreens product. While this is not a typical response, we have documented your concerns thoroughly and shared them with our Quality and ******************* teams to ensure they are reviewed carefully.

  Regarding your concern about *** *** ***, also known as monk fruit, we want to clarify that it is a natural sweetener that has been generally recognized as safe (GRAS) by the **** **************************** (***). We include it as an additional ingredient in our product labeling to ensure full transparency about its presence.

  Your feedback about the placement of ingredient information and the impact youve described is noted, and we will continue to evaluate ways to enhance clarity and communication regarding our products. We are deeply committed to providing high-quality, supplements and ensuring the safety and satisfaction of all our customers.

  Once again, we are truly sorry for your experience and appreciate you bringing this to our attention. If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22802815

  Dear BBB of Middle Tennessee & *****************,

  
  I am rejecting this response of Ancient Nutrition because it is without substance. In fact, it is a denial of any problem and ignores the relevant and material aspects of my report. It is essentially a denial of the failure of transparency with respect to the impaired brain health that the companys SuperGreens produced for me. It had a deleterious impact on me and all they can say is that it is what is is and is generally considered safe. It is a contradiction to say on its product label as it does that the *** has not approved any the companys claims and then to use the weight of the *** to contradict its admission and say the *** considers it safe.

  
  Studies are underway to determine its impact on the brain. This is the determination on safety. It is known that it does impact the neurotransmitters. That on mine is dramatic. This is supposed to be the company of a doctor yet he is silent on the impact the extract it uses, namely, *** *** ***, has on the neurotransmitters. Binding occurs and occurred to my detriment. All they say to this is that *** *** *** has another name. That is irrelevant.  It rendered ineffective a medication that just before I started taking the SuperGreens product was better than it had been for the longest time. The improvement came to an abrupt end after finishing the 3 bottles that I consumed of this agent. I had no idea that it was a sweetener, one with a dramatically distinguishing degree of sweetness. Such distinction warrants explanations. To this they say they drew a line between this ingredient and others. That is a meaningless comment. If it means anything it  is that first they stated what is known and then an unknown as to its effect on the brain. This company is using another such ingredient, Stevia, which also binds to neurotransmitters,preventing medications that act on those, dopamine and serotonin, from working. So this is a pattern. This company is tricking around with nerve pathways in the brain and a meaningfully natural approach does not do this. What is found in nature can be poisonous.The issue is the safety of what they use.

  This company is negligent and explains nothing about the ingredient which is admittedly abnormally sweet. I would not have bought the product if I knew that it contained an ingredient with its properties. There is no transparency.Not one word of explanation is said that this ingredient. 

  The company closes with a sorry for the inconvenience effectively. They dont convince that they are sorry about anything. This sort of damage I have suffered, the inability to benefit from a medication that is vital to my health and sleep, is not adequately addressed by saying that they take my report very seriously. The comment is disingenuous. They offer nothing and do not state that they will make any changes to their marketing.

  Thank you for your intervention.

  
  Sincerely,
  
  ****** ******
  
  

  Customer Answer

  Date: 01/20/2025

  The claim by Ancient Nutrition that they answered my complaint is patently false and allowing them to modify it substantively under the guise of improving the appropriateness of the language or some other cover-up is objectionable. It supports what is truly inappropriate.

  They claim on the label of their product, referring to all claims made about its benefits, "These statements have not been evaluated by the ****************************."  Yet, the crux of the company's response is that the *** considers the product safe. In qualifying its summation about the ***'s finding, which contradicts its admission that the *** never made any findings, they vaguely speak of the ***'s general finding and that that is one of safety. Then say the damage it did to me is unusual. There is no lack of data out there addressing the possible impact on the brain.

  Then they say they will modify the content of my report. 

  I ask that the *** DOES NOT PERMIT THEM TO COVER UP MY REPORT AND ALLOW THEM TO REMAIN SILENT ON THE PROCESS UNDERWAY OF STUDYING THE IMPACT ON THE ****** IT'S WILLFUL CONCEALMENT AND THE *** WOULD BE PARTY TO IT. IT WOULD MAKE THE ********* TO INVITING CONSUMER REPORTS, SENDING THEM TO A MERCHANT WHO HAS A FINANCIAL INTEREST IN A PRODUCT, AND CONCEALING THE REPORT THE *** FORWARDED TO THEM. I WOULD BE OBLIGATED TO REPORT THE CONCEALMENT, THE ORIGINAL REPORT AND IF THE *** AGREES TO THIS THE KNOWLEDGE AND AGREEMENT OF THE ***. I WILL PUBLISH MY ORIGINAL REPORT ELSEWHERE AND HOW IT WAS WHITEWASHED.

  THE ONLY POINT THE COMPANY SPOKE TO WAS ADMINISTRATIVE, THE PLACEMENT OF THE INGREDIENT, AND PUTTING IF AFTER ALL OTHERS, MAKING IT THE LAST. WE ARE TALKING TO ALTERING THE NEURAL PATHWAYS OF THE ****** THEY SELL ONE PRODUCE THAT ACTS ON THE **** NEUROSMITTER TO IMPROVE SLEEP. THE PRODUCE I CONSUMED IMPAIRED THE FUNCTIONING OF THE SAME NEUROTRANMITTER TO IMPAIR MY SLEEP. SO THEY WANT TO ADVERTIE THAT THEIR PRODUCTS WILL HELP WITH SLEEP, AND AFTER HOOKED AND GETTING BOMBARDED WITH ADVERTISEMENTS ABOUT ALL OF THEIR PRODUCTS REVERSE THE BENEFIT, IF A CONSUMER IS TAKEN IN AS I WAS.

  ANCIENT NUTRITION IS DECEPTIVE AND ACTING DELIBERATIVELY.

  Customer Answer

  Date: 01/20/2025

  I wish to add that the information I just sent is pertains to the resolution which is to be transparent, not allow this company to false state they responded to the complaint when they were silent on the effect on the brain. They advertise that their products improve brain health. The one I bought, supergreens, ***** brain health. That resolves nothing. They need to eliminated the ingredients or state an explicit warning to the effect that it may have detrimental impact on their brain health.

• Initial Complaint

  Date:03/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Weeks and weeks and weeks ago I called phone number from television TBN religious Channel. Purchased hydrate powder and multi collagen protein powder and brain boost. Three things this was advertised by *********************** ancient nutrition. Being on a religious Channel I assumed everything would go well. Called the number the person answered in *************** was very bad communication. Here we are weeks and weeks and weeks later and no product. I used a gift card a **** gift card that was given to me for my birthday. I used the card and there was a couple dollars left and I bought a cup of coffee later on and I got rid of the card because it was finished. Called ancient nutrition today got *************** again very poor communication transferred me to ***************** I sat there like a fool for a half an hour three times. Emailed company woman called me was very flippant and wanted to continue the conversation forever. I'm a senior I have a husband with cancer who drinks ******** and we're trying to get rid of the Gatorade. I'm a retired school teacher and I communicate very well but this woman had nothing to say about nothing and couldn't help me and promised to call me back and she did not. I want my hydrate my multi collagen protein and my brain boost immediately. I don't have the card anymore I don't have the gift card so nobody could look it up by that. The woman attempted to find it by my name and found nothing. I can only assume that someone in *************** got a hold of my gift card number charged it appropriately or inappropriately and I don't have my order so what can I assume happened?. Please get a hold of someone higher up the chain in this company. I've always been a fan of TBN up until now and I have used *************************** products in the past because my neighbor had some and gave me some samples and we were anxious to try the products. Why would someone on a ***** television program why would someone who started a company with the intention of helping people have such a horrible company and a horrible customer service and a shaky customer service at best? Please help me get my product as ordered.

  Business Response

  Date: 03/27/2024

  Dear Ms. ****************** am sorry to hear about your experience when trying to order with us. I understand you tried to resolve this on multiple occasions. Upon reviewing those interactions, it would seem our team did try and help you - unfortunately they were met with non-cooperation and an overt disrespect when they were unable to find the original order. We can definitely make this right by sending out the products you have requested. Please watch for an email confirming the order and your shipping address.

  If you have any further questions or need assistance, please feel free to reach out to us at ************ Monday- Friday 8am-6pm CST and Saturday 8am- 4pm CST.

  Regards,

  Ancient Nutrition 

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21486609
  
  I am rejecting this response because: I was not rude to anyone I was being rudely spoken to. This was my hard-earned money I'm a senior citizen I used a gift card just send the product and I will be satisfied. This woman by the name of **** was rude. I ordered one bottle of hydrate because we want to get rid of the gatorade, I ordered a bottle of the brain boost and a bottle of the multi collagen protein. My address is ************ number 206 **********************. I bought products with my neighbor before and this is never happened but she's the one that did the ordering and I gave her the cash this is the first time I've ever used a gift card and placed an order and the placing the order with *************** answering was almost impossible and took forever they should not keep people on the phone for an hour placing an order. I'm ashamed that ancient nutrition because they should be hiring people in our country who need jobs not hiring *************** at $2 an hour to save cash so ancient nutrition can become millionaires. Please send me my product. Thank you
  
  Sincerely,
  
  ********************

  Business Response

  Date: 04/02/2024

  Hi *****,

  Following our recent conversation via email, I have confirmed that the order has been successfully processed and is in transit to the address provided. I trust that this action resolves the matter to your satisfaction. Should you require any further assistance or have any questions regarding the order, please do not hesitate to contact us at ************ Monday- Friday 8am-6pm CST and Saturday 8am- 4pm CST.
  
  

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a nutrition bundle package from Ancient Nutrition through ************** station over the phone. They never gave me an order number, yet they took the money out of my account. I ordered from them on October 5th 2023. In the total of $180.00.I have called them several times to get an update on the package, and each time they claimed it was coming. However I have still not received the package.At this point, I would just like help getting a full refund from ************************* Thank you for the help in advance.

  Business Response

  Date: 12/22/2023

  ****************,

  I am very sorry to hear you have not received the Ancient Nutrition bundle purchased through **** Purchases through *************************** are housed in their system therefore, we do not have access to your order and purchase information to issue a refund. The station you pledged to will have that information.

  I am so glad we were able to connect regarding your issue and get it resolved it so quickly! As we discussed on the phone, Ancient Nutrition would love to help you and we have reached out to *** to send you The Collagen Diet bundle. I will be emailing you the tracking link for your records. Thank you for your patience.

  If you have any questions about the *** order bundle please reach out to your local *** station. If you have any questions regarding Ancient Nutrition, you can reach us at ************.

• Initial Complaint

  Date:01/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 26, 2023, I attempted to order an item from Ancient Nutrition online. The order did not process, so their site said, due to the zip code. I then phoned the company to place the order and inquired about he zip code preventing me from ordering. The customer service person could not rectify the zip code issue and said she cannot place the order either. The "service" was appalling as she laughed and dismissed this. I asked for a supervisor, she said no one was available. I told her due to the company's lack of customer service , I no longer will order from them. The next day, there are multiple charges from ancient nutrition on my credit card for approximately: $22.95, *****, and 29,00. I phoned and asked what game they are playing by charging me for one item/order that they stated could not be processed. They hung up on me after I asked, again, for a supervisor. Someone called me back after I said I am calling the Better Business Bureau on them.

  Business Response

  Date: 01/31/2023

  *****,

  I am very sorry to hear that our customer service did not meet your expectations. I would like to confirm that the charges of: $22.95, $29.00, and $29.00 were NOT successfully processed in our system on January 26, 2023. Any charges on shown your account from Ancient Nutrition on January 26, 2023 are from the unsuccessful attempts to place an order, due to the incorrect billing information and will be cleared within 10 business days.

  I apologize for the frustration this has caused and that our communication was less than exceptional. We are committed to providing excellent customer service and would love to make this right for you. If you are still interested in purchasing Ancient Nutrition products, I strongly encourage you to speak with your bank to confirm your billing address details to successfully make an online purchase.

  We appreciate your interest in Ancient Nutrition. If you need additional assistance please reach out to us at ************.

  Regards,

  *************************

  Customer Answer

  Date: 01/31/2023

  This company bills customers after telling them their card did not go through-this is far from ethical business practice. I never attempted all of those purchases-Ancient Nutrition used my card info to make withdrawals after I tried to order one item.

  I would never use that disreputable company now after my experience and reading all of the atrocious reviews presently posted on BBB site! They ought to be investigated.

  It is next to impossible to get through to any "customer service"-they hang, a machine tells you there is no one available to take your call, and one gets the busy signal constantly. The owner ************ ought to be notified by the BBB of these unacceptable dealings with people. People ought to be alerted to this company's practices.

  Thank you.

  **************************

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called ***************** after viewing a **************************** (***) television special for*********************************** formula. I spent 30 minutes on the phone with the CSR, repeating the order several times. I ordered four bottles of the capsule formula, on the auto ship program. She then told me that I needed to also order ***************** vitamins, so I said okay. Then she said that I also needed 3 bottles of ***************** herbal apple cider vinegar gummy bears and I said okay, in order to get the full effect. Today, I received four canisters of the powder formula, which I cannot use. I did not receive the gummy bears. I called customer support and no one answered the telephone. I then emailed the company and I only received an automated response. This is not my fault. I have bought numerous canisters of the ***************** powder formula at local stores and on-line, and I cannot drink it and several canisters are going to waste unused. This company needs to straighten this out and send me the products that I ordered and paid for, please. I called ************** and I paid about $*** for the 4 month supply of the *********** capsule formula, the vitamins and apple cider vinegar gummy bears. I cannot use the powder formula at all and did not order it. I did not receive the gummy bears at all and only received a one month supply of the vitamins. The email address is [email protected]. Thank you so much!

  Business Response

  Date: 08/05/2022

  Business Response /* (1000, 5, 2022/08/04) */ ************, I am so glad we were able to connect regarding your issue and get it resolved it so quickly! As we discussed on the phone, we have corrected your order. We at Ancient Nutrition truly appreciate your business. We are grateful to know that you will continue to enjoy our products. Consumer Response /* (2000, 7, 2022/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***, who is a customer service team leader, advised me that he is going to take of this, when the capsules arrive in their warehouse. *** was very kind and caring and I appreciate his great attitude. This is a highly reputable company and I am looking forward to a life-long relationship with Ancient Nutrition. I cannot say enough good things about ***. He will go far in business and is Ancient Nutrition's best asset! Thank you for your help!

• Initial Complaint

  Date:06/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 24 my 16 yr old granddaughter was watching *** listening to Dr *** & Mr ***** promote MULTI COLLAGEN PROTEIN.She was impressed with the presentation & took my credit card, without permission & called Ancient Nutrition & ordered their $200 featured product . I came into her room & discovered what she had done. I immediately called within an hour Ancient Nutrition to cancel the order. I told them the order was placed unauthorized & the details.The rep said she could not guarantee the order could be cancelled because she would have to send an email to billing. I asked that she send me an email verifying our conversation & my request for the order cancellation. No email was sent. I was taken back that an A rated business promoted by *** could not cancel the order. I immediately called my credit card company & disputed the $200 charge just in case the order was not cancelled. Eleven days later May 25 the order arrived. It was left on my front porch so I was unable to refuse receipt. The credit card company sent me correspondence that the issue was being investigated. Since I had not heard from the credit card company or Ancient Nutrition on how to return the product I called Ancient Nutrition today June 4. I was shocked to be told that under NO CIRCUMSTANCES they would accept my return & the charges would stand. I mentioned their 60 Day Return Guarantee and was told that would not apply because I disputed the charge. I complained that their business practices were not in accordance with Christian Principles but more like petty hustlers out for a "BUCK". I was promptly hung up on. Dr.*** said to call to order even though Ordering online a 30 % discount was offered. We are in our 80's raising our granddaughter on fixed incomes & cannot afford the $200. The order can be tracked by the telephone number notated on the BBB form.

  Business Response

  Date: 06/16/2022

  Business Response /* (1000, 5, 2022/06/08) */ Hi ******, Thank you for reaching out- I see we have been in contact a number of times so I want to apologize first and foremost, as I understand how frustrating this must be for you. Please note that we have resolved the charge on our end and have refunded the money back to your credit card. Note that it may take 7-10 business days to see this on your statement. Again, I want to apologize for all the hassle. Please reach out to our support team at *******@ancientnutrition.com or give us a call at XXX-XXX-XXXX if you have any further questions. Thank you!