Customer ReviewsforAncient Nutrition

SCAMERS STAY AWAY FROM THIS PEOPLE. They charged my card unauthorized and when I called them to dispute this transaction they canceled the order (never sent me any product) and did not refund my money. Do put your card info on their records if you do not want the same thing to happen to you.

Thank you for bringing this matter to our attention. We understand your concern about not receiving your refund. Upon reviewing our records, we confirmed that the refund was successfully processed on August 6, 2024.

Refunds can sometimes take a few business days to reflect in your account, depending on your bank or payment provider. If you haven’t seen the refund in your account yet, we recommend checking with your bank for further clarification.

We apologize for any confusion or inconvenience this may have caused. If you have any additional questions or need further assistance, please don’t hesitate to reach out at 855-803-1275 Monday- Friday 7am-6pm CST and Saturday 8am- 4pm CST.

Ordered 2 products for the first time. Shipping was not updated and it took 7 days to show up. I tried to cancel the two subscriptions and the link to “cancel membership” brings you to a broken page that “Is not found.” I emailed the company to cancel my subscriptions 4 days ago and have not heard back yet. Not impressed at all.

Dear ** ******, I am very sorry to hear that your first experience with Ancient Nutrition did not meet your expectations and also apologize that we have not replied to your email yet- our team is working through our inbox, but may not have reached yours yet, which I understand is frustrating. I would be glad to address your concerns. Ensuring prompt delivery is our top priority, and we strive to have your order reach you within 4-10 business days from the placement date. Upon review, I observed that your order was delivered on January 11th. The 7 day delivery timeframe you mentioned aligns with our expected delivery promised. Regarding the broken link while trying to cancel your subscription, this was an issue that impacted our website for a short period, and I am so sorry you encountered it. This issue has since been rectified. I can confirm that your subscription has been successfully canceled as of January 18th, 2024. Therefore, you will not receive any future auto-shipments. If you have any further questions, please feel free to contact our team at 855-803-1275 during our service hours: Monday to Friday from 8 am to 6 pm CST and Saturday from 8 am to 4 pm CST. Thank you for bringing this to our attention, and we appreciate your understanding.

BOUGHT SOME OF THEIR COLLAGEN AND PROBIOTICS ONLINE. WAS GOING TO BUY FROM ANOTHER SITE, BUT DECIDED TO SAVE A FEW DOLLARS BY ORDERING DIRECT. THAT WAS A REALLY BAD IDEA. MY ORDER FROM THE OTHER SITE ARRIVED IN TWO DAYS. THE ORDER FROM ANCIENT NUTRITION, PLACED THE SAME TIME, IS STILL MIA. NO TEXTS, NO EMAILS. N-O-T-H-I-N-G. WORTHLESS ** SITE. THEY CLAIMS IT "MAY TAKE 1-2 DAYS TO PROCESS ORDERS". REALLY? WHY AM I ON MY 4TH DAY AND I HAVE NOTHING FROM YOU PEOPLE??? ABSOLUTELY WORTHLESS. DR A** CAN ***. THIS IS WORTHLESS. USELESS. I WILL NEVER, EVER, EVER BUY FROM THIS BS SITE AGAIN. 4 DAYS???? NOTHING. USELESS ** SITE.

Hi *****, Thank you for purchasing Ancient Nutrition Collagen and Probiotics. I am sorry that it took longer than expected to receive your order. Our facility takes up to 2 days to process and shipping can range anywhere from 3-10 business days. I can see our team followed up with you via email on Friday 11/11 with an order status and it appears your order arrived on Saturday, 11/12. If this is incorrect please feel free to reach out directly via email at [email protected] or by phone at 855-803-1275. We appreciate your business, please let us know if you need anything further.

Awful and rude customer service. Their product is ok their service stinks

I deeply apologize that your experience with us was not up to your standards- or ours. I am so glad we were able to connect today regarding your concerns and get your desired order placed so quickly. We appreciate and value your support!

Horrible experience canceled my subscription 6 months ago they took 200 out of my account and overdrew me. Was told same day it would be returned, a week later told by 2nd supervisor by the end of day this week told they were wrong,and I will just have to jump through there hoops and still wait two more weeks if there were -stars they would be a -10. Do not buy this product

*****, we are so sorry that your experience with us was not up to your standards - or ours. We will work to make sure that this does not happen again. Your order has been fully refunded. We apologize again for the miscommunication. If we can help in any other way please don't hesitate to reach out.

My last order was underweight and the scoop was half the size of the scoop in my last can. Instead of 606 net grams, the can contained 584 net grams; the scoop delivered 8 net grams instead of 10.1 grams of collagen as stated on the label; the larger scoop delivers 14 net grams, not the 10.1 gram dose.

THIS SHOULD NOT BE SO HARD!

This is not the first time that I have received an underweight can from Ancient Nutrition. So now, I weigh every can of Dr. A**** Collagen upon arrival to check to see if the contents are the correct net weight.

I wrote to customer service about the WEIGHT, and the rep apparently did not bother read my email carefully, telling me that the can would not be full due to what the volume looked like, but was the correct weight. I almost tore my hair out due to frustration with a stupid, inept customer service rep who did not read what I had written. I was not satisfied by their inept reply! Why doesn't anyone read something through to make sure that they understand the content of the complaint???

I did get a clue further down in the email when I was told that the formula had changed and the volume would be different. Since the powder was packed in their old packaging and the smaller scoop was delivering less than 10.1 g of collagen, I don't know which powder I was using and did not know about whether I was getting the proper amount for my daily dose.

Here is the important question: Did I get the new formula in an old can with a new, smaller scoop that delivers an unknown quantity of collagen powder?

On top of all of this, the new formula does not work. Our joint pain returned.

Ancient Nutrition has refunded my purchase. Unfortunately, customers receiving the new formula will be receiving an inferior product, possibly in old packaging, with no information from Ancient Nutrition about the changes.

Hi ****,

Thank you for your follow up here and I apologize we weren't able to provide an adequate answer in our initial response.

First of all, we would like you to know that there has been no change to the formulation of this product since 2020, and while we aim to reach 100% of serving size and fill weight, there will always be variation based on material (powder) density. Due to supply chain limitations we have had to change suppliers which resulted in variation of density of the powder. Again, we did not change the formula, but we did change the supplier of some of our raw materials which is what the original Customer Experience rep was trying to communicate.

Multi Collagen Protein was originally issued a scoop size of 29.6cc based on the original material used to formulate the product. After a scoop analysis using multiple sources of raw materials, we changed only the scoop size to best fit the array of material densities encountered in the analysis.

With this in mind, it is a standard industry practice that our fill weight may range in +/- 5%. These containers are filled and pass over a certified calibrated scale to ensure they are within this fill weight range.

I'm sorry you feel the product is no longer working for you. We stand behind our products and will always refund you if you are unhappy.

I hope this helps,
Ancient Nutrition

My husband and I have taken the Multi Collagen Protein for a few years! We love it! My first sign that it was working was my fingernails grew fast and my hair.. and both in the best condition! My skin has really improved. When I read other reviews, I was a little shocked at people complaining about their skin breaking out (??) They must have very sensitive skin... ? I haven't had to use the customer service department, because my order always arrives on time/or early. I will continue to use this wonderful product! THANKS!

We are so happy to hear how the Multi Collagen Protein has benefited you and your husband over the past few years! Thank you for sharing your feedback with us. We appreciate your support. We wish you and your husband all the best on your continued health journey!

The customer service I received today was horrible.....it was one thing after another not wanting to help me....I'm just trying to order your products and you treat people this kinda way...I ask for a Supervisor and he said there is nobody for you 2 talk too but customer service people only....He said thts how this company has it set up....Thanks because this call saved me hundreds of dollars 2day......I will never call and order anything from this business again after tht awful customer service i just had.....one person said u had the product then another said you didn't....you tried 2 cheat me out my money trying 2 get me 2 get the buy 3 get 1 free....knowing u can get the 6 for a way better price without the 2 free items but then acted like tht wasn't available....then you wanted me 2 call somebody else when u clearly can see ive only purchased your products from you......This was way too much 2 deal wit....Shame on yall....

Hello ****,

I am so sorry that your experience with us was not up to your standards - or ours. The service you received was not anything close to how we want to treat our customers. We will work to make sure this does not happen to others.

I have also sent you an email to further assist you with placing an order for the best price if you are still interested.

We are grateful to have you as a customer, and should you need any additional assistance please reach out to us at ************.

Regards,
Michelle S***

Thank you for reaching out and resolving this matter....

He isn't a regular doctor of research he is a Tennessee chiropractor. My face broke out using the 'collegian protein'. Buyer beware

Hello Mr. *****, Dr. Josh A** is a certified doctor of natural medicine, doctor of chiropractic and clinical nutritionalist with a passion to help people with their health. I am so sorry to hear about your experience with our Collagen product. I have reached out via email to discuss your experience further.

This company is very dishonest. I received a flier in the mail indicating that with a $50 order you could get a free multi collagen protein powder. There was no code needed since the "product will be added automatically to cart". I placed my order on line, totaling over the $50 minimum, and the free item that was added was an essential oil product, not the multi collagen protein powder. So, I called the phone number on the flier and talked to "Star". I told her what happened and she said that "they always have problems with their online orders" and she would be happy to take my order over the phone. When I gave her my 1st product, she quoted me a price $20 over the on-line price. When I questioned her, I found out that she wanted to sell me a larger product size than I wanted. It was interesting how she never asked what size. I also thought this was strange since I didn't see multiple sizes on the web site. When I asked her for the "30 serving" price she quoted me a price $10 over the online price. When I asked her about it, she said it would include free shipping. It seemed a little shady and I let her know that that made no sense at all. She started shuddering on the phone and became very uncomfortable. I ended up telling her that I cannot do business with a dishonest company. When ended the call. I want people to know to watch out for this company. These people are extremely unethical.

Hi *****. I am so glad we got to connect regarding this experience and find a resolution.