Complaints

This profile includes complaints for Leaders Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leaders Credit Union

  214 Oil Well Rd Jackson, TN 38305-7914

• 

  Leaders Credit Union

  2673 N. Highland Ave Jackson, TN 38305

• 

  Leaders Credit Union

  2724 Summer Oaks Dr Bartlett, TN 38134-3857

• 

  Leaders Credit Union

  1956 N Highland Ave Jackson, TN 38305-4527

• 

  Leaders Credit Union

  PO Box 10008 Jackson, TN 38308-0100

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  05/07/2025 I applied for a vehicle loan with ***** well she told me I did not need anything after the information I gave her then she emailed me saying she needed my kids date of births for the child support which I gave them a court order showing the amount I get in payments then she called me saying she needed statements showing I get those payments I sent those mind you In Jan2025 I gave this same information and was passed through for a vehicle loan. I sent her the information I then was contacted by the branch manger who stated all they needed now was my child support statements I sent him that after sending him proof of transactions and he stated my name needed to be visible so I did that as well. He then called me stating now they needed proof of my employment which I gave them stubs showing up u til April which we get paid on the 5th and 22nd of the month and me being on medical leave for a henroid surgery I let my employer know I will return once Im healed and feeling better and doctor release me. Well he goes to say I have good and bad news I got you approved for ***** but you need to show proof of income on the 22nd when you get paid after he told me that he could not use the check stubs since Im not working right now so he will just put the SSi I get a month and both child support payments mind you I had a 697 before the pulled my credit twice and I asked him well why did you put the employment after telling me you could not use that as a source of income due to me not working right now he then tells me well if you take it off you will be denied this is after he told me he could not use the information from my employer in the first place I told him well if that is the case you can withdraw the application and he still went ahead and pushed the application after I told him withdraw it if he said the branch approved it but it will be denied if I did not show that information now that is going to show up on my credit and he was very rude to me.

  Business Response

  Date: 05/30/2025

  Leaders Credit Union (Leaders) regrets the Consumer did not receive the level of service expected by the Consumer. After reviewing the records, the Consumer did apply for an auto loan in January and then again in May. Each loan application is processed separately and any information or documentation, which includes a credit report, would have had to be collected for each of the loan applications. In addition, an underwriter may require additional information and/or documentation as part of the loan review process.This was the case for the Consumers loan application in May.
  With regard to Consumers credit report, Leaders was required to obtain a new credit report for each loan application. Leaders,therefore, has no basis to request the credit reporting agencies make a change on the consumers credit report. Leaders appreciates the opportunity to learn about and respond to Consumers concerns.

  Customer Answer

  Date: 05/30/2025

  They approved it and I had told him before sending it through to withdraw it when he told me that it could be denied 

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18, 2024, we found out Leaders Credit Union had frozen my online access to login, both credit cards were closed and there is a repossession out for the car. December 20, 2024, a super duty diesel truck white pulled onto our property that we have (4) signs up that says Private Property No Trespassing. If they were coming for the vehicle, why didnt they get it? I put the vehicle on the other side of the barrier with one of the signs on there and left it there for them to get. December 21, 2024, We got up the next morning to look outside and the vehicle was still there. These people were just wanting to get on the property to do bodily harm to me and my family over the real estate that we have. December 22, 2024, AT 830PM there were guys staking out on the property. An hour later we heard the Classic Towing (Repo) 3-guys getting the vehicle. December 23, 2024, at 1:20pm I called ***** is the one who told them to do all of this to us. The officers that were there was hoping to do one thing and one thing only and they were hoping something would of went down so they could respond and kills us and our daughter for this land and use the repossession of the vehicle as the reason when it wasn't at all. ***** and Leaders bought my (2) credit cards, and the vehicle will be paid off and Classic Towing needs to be sued as well. We shouldn't have to be living like this at all and be on guard and we can't live the life we want to do to all these people want us dead so they can get this land and do what they want to with it and not pay us for.

  Business Response

  Date: 01/22/2025

  Per the loan agreement between Leaders Credit Union (Leaders) and Consumer, Leaders sought possession of the loans collateral after the loan had multiple monthly payments that were past due. The experienced, licensed, and bonded repossession agents did not take possession of the loans collateral as the Consumer objected.Leaders has no interest in the Consumers land, does not wish the Consumer any harm, and appreciates the Consumers subsequent surrender of the loans collateral. Thank you for the opportunity to respond to Consumers concerns.

  Customer Answer

  Date: 01/23/2025

  
  

• Initial Complaint

  Date:10/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had two disputes filed with this credit union and it's like pulling teeth to get provisional credit they promise you. I have never had this issue with any other financial institution I have dealt with. I had a company charge me $650 without my authorization. The only thing I can figure out why is because they told me to get an appraisal and they would pay for it and then they charged me $200 over the standard appraisal fee without my knowledge. They told me they would give me a provisional credit within **** business days and then when I call to request it, they refuse to give it to me. They claim I gave the company authorization to take it when I gave them my card number, but the company who was claiming to refinance my house told me they wouldn't help me without the info two months prior to them taking it. I didn't even remember giving it to them. When I contacted the company to inquire about the charge, they refused to ************ Leaders is refusing to refund it back to me.

  Business Response

  Date: 11/03/2023

  Leaders Credit Union (Leaders) regrets the Consumer has had these difficulties.  After reviewing the records, it seems the $650 charge was originally filed by the Consumer as a Fraud claim rather than a Dispute claim.  There are different departments, processes, and time periods for these two different types of claims.  For example, fraud claims are eligible for provisional credit within 10 business days if the investigation is not completed.  However, dispute claims are generally not eligible for provisional credit and credit is not issued until certain steps have been completed such as receiving feedback from the involved merchant.  Because the Consumers claim changed departments, a provisional credit was given and then reversed when the fraud department realized the claim was a dispute rather than a fraud claim.  However, it appears that a dispute credit was given to the Consumer on 11/2/2023. Thank you for the opportunity to respond to Consumers concerns.

  Customer Answer

  Date: 11/03/2023

  I never filed the claim as a fraud. I filed it as a dispute. Your employees just don't know how to do their jobs properly. I have always received provisionals from every other financial institution I have ever dealt with when I filed disputes with them and gave them to me immediately. There's something very wrong with your policies and they very consumer unfriendly. I will be closing my account when I receive this money back and have left an unfavorable review for your company on your website.You are the worst of the worst.

  Customer Answer

  Date: 11/06/2023

   
  Date Sent: 11/3/2023 6:14:47 PM
  I never filed the claim as a fraud. I filed it as a dispute. Your employees just don't know how to do their jobs properly. I have always received provisionals from every other financial institution I have ever dealt with when I filed disputes with them and gave them to me immediately. There's something very wrong with your policies and they very consumer unfriendly. I will be closing my account when I receive this money back and have left an unfavorable review for your company on your website.You are the worst of the worst.

  Business Response

  Date: 11/07/2023

  Leaders Credit Union (Leaders) appreciates the Consumers feedback and wishes the Consumer the best.

• Initial Complaint

  Date:08/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in May 2023 to see when my new credit card would arrive. The representative said she couldn't find where it has been processed yet. Told me to call the bank the next day because she couldn't get anyone from the location on the phone. I called but the representative still couldn't reach any one in the ******** office. I went to the drive thru trying to close my account because I had to go get my child from daycare. I was instructed to come inside. At this time my credit card balance was $487. I had $527 in my savings, $0.41 in checking. The national disaster that hit on June 25 damaged my ************ I still tried to call to more times to speak with someone to pause the ******************* I was instructed that someone would call. Just finally found time to go in the bank to close the loan. Even though my home is still damaged. No one never called me from the local branch. I spoke with ******* but he only waved the so called late fees. I only received $2 & change. Should have been way more. Not my fault that this branch has extremely terrible customer service & never returned my calls. I want the full amount I am supposed to receive in full. Please **** this as a good card closing in Great standing on my credit. Since I didn't close it, Leaders did.

  Business Response

  Date: 08/29/2023

  Leaders Credit Union (Leaders) regrets the Consumer did not receive the service expected by the Consumer. However, there is no indication of any amount being owed or refund due to the Consumer.  Our records show, in accordance with the credit card agreement, interest has been charged on Consumers credit card balance since Consumer has not been paying it off each month.  In addition, Consumer has incurred one late fee ($25) in the last five (5) months due to not making the required minimum credit card payment in July 2023.  Our records show this late fee was already refunded to Consumer on 8/14/2023.  We, therefore, find nothing further to refund.

  With regard to Consumers credit report, Leaders is required to report Consumers credit card payment history accurately based on our records.  Leaders is not permitted to deviate in its reporting.

  With regard to the phone calls, Leaders has a record of only one (1) phone call from Consumer during the period of 6/1/2023 through 8/28/2023.  It was around 5:00 pm on 6/5/2023.  In the call, Consumer asked when a replacement credit card could be expected since the Consumers card was to expire in June 2023.  Leadersrepresentative was not able to answer the question without consulting with a back-office team.  It seems the Consumers card was slated to be closed and not re-issued due to the Consumer exceeding the credit limit on multiple occasions over the life of the card.  Leaders representative did not tell the Consumer this information as permission to re-issue the card and keep the credit card open could be requested and, if the circumstances warranted taking the risk, granted by the back-office team and management.  The 6/5/2023 phone call ended with the Consumer stating a preference to call back the next day rather than receive a return call as offered by Leaders representative.  Leaders has no record of receiving another phone call from Consumer after 6/5/2023. Leaders appreciates the opportunity to learn about and respond to Consumers concerns.

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20468964
  
  I am rejecting this response because: When this Credit card was opened & set up. I was told that it was because of the $500 I have to place in my Savings account.  That will be the money for the Credit card.  I asked the representative is this a prepaid card. He said no, it's a card to build credit.  I NEVER missed a payment & I Have NEVER paid late. When I called the lady said the bank was closing & she didn't see where my new card was being processed.  I received a letter that LEADERS CLOSED MY ACCOUNT.  Since ******************** closed the credit card account,  the $520+ dollars in my savings should have paid the remaining amount of the credit card at that time $487 off.  Not sure if the branch or location was to busy to complete the process or what.  Every time I called even the representative said the money should pay the remaining balance.  

   

  This is Horrific & Unacceptable. I don't understand what type of bank / credit union this is. Very Unprofessional all around. Never answered the phone at the local branch, never returned a call & Horrible customer service even after the fact.
  
  Sincerely,
  
  ***************

  Business Response

  Date: 09/15/2023

  Consumers credit card statements detail by date the charges, payments, accrued interest,and balances (beginning and ending) on the card account while Consumers monthly statements detail by date the deposits, payments, dividends, and balances (beginning and ending) in the checking and savings accounts.  Leaders Credit Union (Leaders) refers the Consumer to those statements and their detailed information to aid Consumer in understanding the transactions and balances in those accounts.  Non-renewal of Consumers credit card does not close the card account when there is a balance owed and Consumer is still responsible for making at least the minimum payment each month by the due date until the balance is paid off.  Leaders appreciates the opportunity to provide a further response to the Consumers concerns.

  Customer Answer

  Date: 09/16/2023

   
  Complaint: 20468964
  
  I am rejecting this response because: this company have horrible customer service, do not return calls, their local branch office never answer their phone, & this company doesn't understand my main reason for filing this claim. As if all the responses are automatic. I will tell all my friends and coworkers to never do business with leaders credit union. 
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a customer at ********************** and I loss my job due to my job shutting down I have all documents to show also it is on the news I just got a job which I have the offer letter I requested assistance and was denied and threatened that they would come and get the vehicle Im very appalled at this and feel as tho they do not value their customers how can someone who never been helped and have all documents be treated this way I will never do business with this company they show no empathy at all. I ask for a chance and was denied Leaders do better just like me being a collection agent for a dealership you can be in the same boat

  Business Response

  Date: 04/28/2023

  Leaders Credit Union (Leaders) regrets the Consumer is having job and financial difficulties.  Although Consumers job was not shut down until 2/24/2023, Consumer has had other financial difficulties so that only two (2) payments have been timely made since the start of the auto loan on 7/1/2022.  In all conversations with Consumer, Consumer has been advised to stay in contact with Leaders.  This allows Leaders to help borrowers who are having financial problems as soon as the borrower qualifies for extensions or payment skips.  These options are offered when a loan meets certain requirements, which are designed to minimize the financial risks to Leaders and its member/owners.  For example, a loan must be over nine months old and not over 30 days past due before payment extensions can be granted.  Leadersrepresentative explained these requirements to Consumer, whose loan did not qualify as it was over 30 days past due.  The representative also informed Consumer about repossessions, which decisions are made by management, as the loan would be over 60 days past due when the Consumer expected to be able to make a payment.  Leaders will continue to contact Consumer about the loan as requested in the Consumers complaint.  However, Consumer should also contact Leaders to update it on the expected timing of payments until Consumers loan has been brought current.  Thank you for the opportunity to respond to Consumers concerns.

• Initial Complaint

  Date:10/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Check of $700 (not a check I added) was added to my account because another loan account was delinquent. Once the account was brought current, my bank account was still locked. After payment arrangement was made with Manager, an associate called back stating the terms were insufficient and a payment would be needed 1 day earlier than discussed. After making a payment of 3 months on August 31, the account remained overdrawn. I contacted the department that ******** the account and was advised that they would not be unlocking the account until the September payment was made because I was behind for a missed payment in 2021. Paying 3 months of payments in August, did not cover the missed payment for 2021 or the current missed payment. However, because the representative was angry that the payment was completed online and she stated she could no longer remove the overdraft fee added to my account because she did not personally take the payment. This has also wreaked havoc on my credit because the representative decided to take a personal vendetta against me. I am not understanding that if I have made 4 payments when only 2 was behind why is my account still showing negative. Additionally, I only owe this company about $800. Now that my payments are at the end I am getting repossessions added because I missed a payment in May of 2021 that was discovered in August 2022. I feel that I have been harassed and threatened enough by this department. I would like for my account to be reviewed because I was not behind for an entire year.

  Business Response

  Date: 11/10/2022

  After reviewing its records, Leaders Credit Union (Leaders) finds that Consumer has missed loan payments for 2 months or more approximately 7 times since the beginning of the loan in the Fall of 2016.  In addition, the loans collateral has been subject to repossession 4 times since January 2017.  The latest repossession order was placed with a third-party around July 15, 2022 due to the Consumer being at least 2 monthsbehind on loan payments. 

  All third-party repossession fees were added to the loans balance at the time they were incurred and in accordance with the loan agreement.  The latest fee was added in September 2022 based on the July 15, 2022 repossession order for delinquent 2022 loan payments.  A detailed loan payment and fees history will be provided to the Consumer upon request.

  On July 20, 2022, Leaders did place a hold on $700.00 in the Consumers checking account as at least 2 months loan payments were past due.  This was done as permitted under the ************** Agreement between the Consumer and Leaders.  A review of the Consumers checking account history does not show any fees being assessed by Leaders for overdrafts or insufficient funds.  Leaders records show multiple attempts to contact the Consumer about the delinquent loan payments before the funds were placed on hold and the loans collateral was sent to a third-party for repossession as Leaders tries to work with its member-owners when they are having difficulty making loan payments. 

  With regard to Consumers credit report, Leaders is required to accurately report the status of liabilities and payments to the credit reporting agencies and has done so. Based on the foregoing, Leaders has no basis to request the credit reporting agencies make a change on the Consumers credit report.  We appreciate the opportunity to respond to the Consumers request.

  Customer Answer

  Date: 11/19/2022

   
  Complaint: 18231616
  
  I am rejecting this response because:
  We were not speaking of my financial hardships for 2016 or 2017. I am unsure why this has been brought up. We reached an agreement to this situation in 2017. 

  There has never been a repossession posted to my knowledge until August 2022 after speaking with a rude representative. My husband who was also on the account has been in contact with Leaders continuously but they requested to speak with me only. An agreement made between my husband and the Manager was also looked over as if both he and the Manager never spoke. He agreed to pay the amounts owed on August 31, 2022. One day after speaking the Manager were told by some young lady that we must do so by the 30th or the car would be repossessed. On the next day a tow truck showed up. All things from my vantage point appear malicious whether that's the intent I have no clue but that's how it appears to me.

  I left work early to be able to call this department that is only available during the times I work and requested information be sent to me to show the misses payments and was not provided this information. Instead I was told that I missed one payment in May 2021 and one in June 2022 that lead to the repossession for July 25, 2022. All of this was understood.

  Why is an account frozen that has nothing to do with my loan payments. Why did you add $700 to an account because of a loan payment but not apply that 700 to the loan payment and keep my account in the negative for over four months. Even after the loan was brought current that account has remained with a negative balance. After all attempts to unlock my funds, the account still remains at a -500+. 

  I will no longer do business with this company. I will close all my accounts with them within the next month. I am trying to live life and this is unnecessary drama. Thank you BBB. No response needed. 

  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Under 15 USC 1666B this is a billing error always paid as agreed on time this is an error this account is in violation. Please remove late payments and update this account to 100 percent accuracy.

  Business Response

  Date: 08/19/2022

  After reviewing its records, Leaders Credit Union (Leaders) finds that its credit billing statements were mailed to the consumer at least 25 days before the payment due date.  This timing exceeds the requirement stated in 15 USC §1666b by several days.  The credit billing statements also show that in several months, the consumer did not make any payment on the liability owed to Leaders and was assessed the permitted late fee.  Leaders is required to accurately report the status of liabilities to the credit reporting agencies and has done so.  Based on the foregoing, Leaders has no basis to request the credit reporting agencies make a change on the consumer’s credit report.  We appreciate the opportunity to respond to the consumer’s request.

• Initial Complaint

  Date:07/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a **** of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.

  Business Response

  Date: 08/11/2022

  After reviewing its records, Leaders Credit Union (Leaders) finds that the consumer had a loan for which the vehicle had to be repossessed, sold,and a deficiency balance collected.  The consumer failed to pay the deficiency balance despite having made arrangements with Leaders.  After approximately 5 months of not receiving payments and having limited or no success in talking with the consumer, Leaders had to charge off the balance.  As required, Leaders reported the charged off balance to the consumer reporting agencies.

  
  With regard to the statutes referenced by consumer,the sections of the Consumer Credit Protection Act (the Act) related to Credit ****************** (15 USC **** and 15 USC ****b) have not been accurately summarized.  The Act is to ensure among other things that credit reporting agencies prepare credit reports showing a respect for the consumers right to privacy when assembling the consumers credit report.  The Act also limits the reasons for which a credit report may be furnished by a credit reporting agency.  The consumer has stated one of several permissible purposes for a credit reporting agency to release a consumers credit report.  Neither statute prohibits the reporting of a charged off loan or requires a consumers approval to include the information in the credit report. Finally, 15 USC ****c also does not apply to this situation as Leaders is not a debt collector, which is defined in 15 USC ****a as an entity collecting debts owed to another party.  Leaders was at all times collecting a debt owed to it. Based on the foregoing, Leaders has no basis to request the credit reporting agencies make a change on the consumers credit report.  We appreciate the opportunity to respond to the consumers request.