Business ProfileforAppalachian Cabinets

On March 23, 2022 *** ********, owner of Appalachian Cabinets received $10,000 as deposit and partial payment for cabinets. I have called 13 times since then to get an update on when the cabinets would be installed and each time I have been told, "We don't know" and other excuses. On June 6, 2022 I called to cancel the order and request a refund. At that time Mr. ******** informed me the cabinets had been shipped and he would install them June 10-12, 2022. This time passed without a phone call to tell us they were not received. My husband called today, June 13, 2022, to once again cancel the order and request a refund only to be told by Mr. ******** that we are not eligible for refund because the cabinets have been shipped. Mr. ******** has never provided verification that the cabinets were actually ordered, built, or shipped and he has not provided written or digital documentation of the alleged refund policy. Today Mr. ******** stated he should receive the cabinets by June 15, 2022, but could not venture a date for installation. To date we do not have cabinets, any documents supporting the notion that are ineligible for a refund, any verification the cabinets have been ordered, built, or shipped, and no indication that we will be receiving our money from Mr. ******** or Appalachian Cabinets. We have attempted to resolve this matter in good faith barring legal interventions; however, we seek your advice and help in a quick resolution. Legal pursuits have not yet begun, but we have not ruled out that option should this situation not be immediately ended.