Customer ReviewsforKnoxville Wholesale Furniture, Inc

I wish I had read some of the reviews about the delivery process that others left here before I went through Knoxville Wholesale Furniture. We ordered a bedroom set on 2/4. We ordered a bed frame, 2 night stands, a wide dresser, and a taller dresser. We were told the day we ordered that the 2 nightstands and the wide dresser were available to be delivered 2/16 and that the bed might be able to be delivered that date as well. They told us that if the bed didn't come that date it should be soon after because this is something they regularly stock. The wide dresser wasn't standard to what they keep in stock so we knew that it would be "special ordered" and take several weeks to come in. 2/15 rolls around and we haven't heard back about if we would get a bed frame or not. I wanted to know so we knew if we should take our existing bed frame apart so there was room to put the new one in our bedroom. I called the store and spoke to a manager (Joey) who was able to call the warehouse and told me that there was not a bed frame in stock but they have one scheduled to be delivered 2/19 so they could deliver all the regular order items on 2/20. He said he would call me back if there was a problem but that I was scheduled for 2/20 delivery. It's 2/20. We got up and disassembled our bed frame and someone came to pick up our old dresser and nightstands in anticipation of our delivery. At 2:30pm I hadn't heard anything about delivery so I called the store. What I heard is that we're not actually scheduled for delivery today. I spoke to our original salesperson and the "manager of managers" (Bob?) who said they could deliver 1 nightstand on Tues 2/27 but now they're not sure if they have the dresser and the bed will take 4-6 weeks before they'll have one to deliver. No one can explain to me what happened to the bed frame or other nightstand that was supposed to arrive today that could come to my house or what happened to the dresser that they claimed was also coming today.

Have been an Ashley customer for years - but couldn’t be more disappointed in the experience today. Went in & was greated by an older man. Explained an idea of what I was looking for. Nothing too crazy, but last time I looked there was nothing in store that fit the bill - so I explained that it had been 6-7 months, so I figured I would see if anything new was in. He told me I was best to just “look around myself”. I was frustrated & said that it was silly to have explained it all to him as a salesman, just to be told to wander alone. Only then did he say he could point some stuff out. As I was frustrated - I said no - I’ll look myself. As I was walking around - I stopped at the ladies in the back to express some frustration & to see if there was someone that could actually point me in the right direction. They say to speak to someone else, and the lady (who didn’t introduce herself) came over with an attitude. Started to tell me that he probably told me that because “most women will just get mad if you don’t show them exactly what they want”. It was downhill from there - she was rude, interrupted me, didn’t actually listen to what I was saying (I had asked to actually get help from someone else & she rudely told the saleswoman different things than what I said I was looking for). When I tried to advocate for myself, it was clear that she was judging me (likely for wearing comfy clothes on a day off) & actually had no intent to help me at all.

Ordered recliner, sofa, love seat. Still waiting for delivery FOUR MONTHS later. I called and I said I want my money back, they said it will be at least two more weeks, and WILL NOT issue a refund and hung up on me. Never go there is my recommendation, seams like this is a common type review for this store.

This is the worst furniture company and the management there is absolutely horrendous. We purchased living room furniture back in July for our rental cabin we expected to be completed in a few months. We paid a deposit, then when it arrived in September we had to pay in full in order for it to be "held" for us. I found that frustrating as otherwise what good is a deposit but we made a special trip to Knoxville to pay in full as they do not take credit cards over the phone apparently. Then 5 days before our delivery is scheduled I receive a call saying they do not have the sofa and loveseat we ordered (they told me it was probably sold to someone that needed it faster) and tried to get me to choose an alternative without even seeing in person. The fact that we paid for something in full and then they admit they probably sold it to someone else is the worst business practice. Management did NOTHING. Luckily, I had the company's owner's phone number and told him about the situation. Within minutes, management calls to say they ARE delivering my original items on original delivery date but won't tell me how they found the missing furniture. Delivery date comes, sofa and loveseat are not the same color, loveseat is missing legs, and the coffee table doesn't arrive. They apparently sold the coffee table as well and now it is discontinued so there's no way to get another matching one. I will never purchase from this store again and I am appalled that they run a business this way, it is such a scam on so many levels.

Gave two chances and furniture was broken and wobbling both times. Management is very unprofessional even after a big purchase (dining room suite, kitchen table, bedroom suite). Would choose another furniture store - there are many other great options to avoid the headache and time wasted without furniture.

Terrible experience from the salesman to the manager. Was even told to cut a hole in new furniture to make the bed frame work with the base. Was promised delivery days that never happened. Complained to the manager who stated " I will handle it personally" on day of delivery the same manager said "I have nothing to do with delivery". They will tell you & promise you any & everything to make a sale then do nothing.

We purchased a nightstand and dresser for our son's college apartment. We have bought several furniture pieces from Knoxville Wholesale in the past and it is always an ordeal to get it delivered. Many times, it does not come in when they tell you it will or the salespeople do not tell you the whole truth about delivery timeframe. This last time is the worst, for 2 weeks in a row the truck was supposed to deliver our furniture and never showed up. Last week the driver called at 11:28 pm to try and deliver at 1:00 am. This is an unacceptable way to do business, our delivery time was supposed to between 3:00-7:00 pm. After calling the store manager he wanted to tell me how he has been doing this for 20 years and it is perfectly acceptable to deliver furniture that late. I know these drivers started at 8 am and there is no way they were still working at 1:00 am the next morning! Another false excuse by Knoxville Wholesale. We have canceled our order and will never order from Knoxville Wholesale again. Beware before you purchase from this company.

The salesman Norm is very very nice. We purchased a living room piece and was told it would be 6-7 weeks and that they had ordered five. Here it is 14-15 weeks later and still our furniture that we purchased is still not here. I have had to call for updates. We have purchased over 10k dollars worth of furniture between the two locations over that last few years and this is ridiculous. Hoping that Knoxville wholesale can make this right or they will lose a customer that actually spends money

Shoddy, mediocre, low grade, cheap and cut rate furniture. Bought a sofa and love seat 2 yrs ago with the warranty. Noticed on the inside seat of the sofa that the leather had separated. Placed a claim Jan of 2023 and received no call backs regarding my claim. Called the insurance company today 2/15/2023 and they stated that they would not repair the furniture because the leather was peeling and cracking and this was not covered. Do not buy anything from this company. The place is like a used car lot with sales people sitting at a table waiting for the next victim to come in.

They use the worst warranty service they could find. I like the furniture but when something goes wrong, good luck. The sales people at the store were fantastic but I will never buy there again due to their lack of care when it comes to who they use to cover their warranty. We have had to use the service twice. Most recent was a handle on a recliner broke. They even had use to take a picture and send it to them. They came out and said they had to verify what was broken and had to order a new handle. The entire process took about 3 months. This is terrible business. Hoping more people will quit shopping here until they change who they use to service their furniture