ComplaintsforParkside Kia

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October of last year called to have recalls fixed. They made an appointment and never did anything but charge me for diagnosing the car. I had told them not to and from what I understand I should not have been charged. Well another appointment in may nothing but another charge. Another appointment to have it fixed and I had been picked up and waited for hours. I finally called back at 530 bf closing and they said yea come get your car. Thought it was ready. Well another charge and nothing three times to have recalls an all I got is charged. I’m so furious with the service manager she was so rude and hateful she damanding they have to each time it’s just the way they do it. I was lied to

  

  Business response

  06/10/2024

  Good afternoon,

  The repair order dated October 2, 2023 the customer was not charged for anything. The repair order dated May 10, 2024 the customer's vehicle came in with a check engine light on and requested we diagnose and advise. The customer was charged a diagnostic fee of $169.95 plus taxes and fees and signed the repair order authorizing the charge. I reached out to ***** ******* *oday by phone to explain and review the repair orders. I left a voicemail with my contact information. My direct number is 865-531-4000 and my email address is [email protected]. I have attached copy's of the repair orders and supporting documents. 

   

  ** ******

  General Manager

  Parkside KIA

   

   

• Initial Complaint

  12/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sales rep changed 3 times throughout the process of ordering this vehicle. Then once it arrived we did not like the numbers cause they were being greedy. Charging $1,500 for floor mats, window tint, and mud guards that would have costed me at most $400. Sales rep rolled his eyes at my mother multiple times, raising voice, being sarcastic. No respect for their customers. This is the most atrocious car buying experience I have ever been through. I was promised a refund and have been ghosted.

  

  Business response

  12/20/2023

  Please see attached signed buyer's order and correspondence with American Express. Customer decided to dispute with American Express. American Express determined this to be a valid charge based upon documents provided. Dealership will have no further communication with customer after multiple threats were made to staff members & our General Sales Manager on recorded lines. Once American Express deemed this a valid charge, we consider this matter closed. 

  Thank you

• Initial Complaint

  09/28/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Bought a new KIA in early June 2023. Still have not received my license plate. Have called the dealership 10-12 times. Have been told 10-12 times that I would receive a call back but the call back never happened. Have received 4-30 day tags but that’s not appropriate. Poor customer service is not what I deserve.

  

  Business response

  10/10/2023

  Hello,

  I apologize for this inconvenience. We use a 3rd party for all out of state tag & title work called ATC. According to our records & the state of Georgia, Georgia has issued a title for the vehicle. All the customer needs to do is walk into the  local DMV with the receipt for title that was provided via email & they will issue plate and registration. 

  Thank you, 

  ******* ******

  General Manager

  Parkside Kia

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a vehicle in November of 2022 from Parkside Kia the process was smooth and easy for me. My 2023 vehicle got a check engine light at 12,345 miles and it took over a month for me to get seen at the appointment I was told the issue might be fixed but they would need to keep my vehicle to make sure, I requested a loaner and they stated they don’t have any this was July 05,2023. My check engine light soon came back on and it took again another month to get in August 15,2023. My vehicle has been in the service department since and the communication has been very poor. There is not an estimated time of my vehicle getting fixed. I’m denied a loaner and told to get a rental at Enterprise for a good rate. Finally after learning that my vehicle issue is covered under warranty, I was told it would be a couple days but I was getting a loaner that has been over a week. No answers are being given about an estimated time for my vehicle to get fixed and I’m stranded without a vehicle, in this world not many can afford a rental vehicle and a car payment. I’m at a loss as for what to do. I need a loaner and have gotten one previously from them with a different vehicle in 2019. I know they have loaner vehicles and I don’t believe it is right to tell someone to get a rental car when there being services for a warranty issue.

  

  Business response

  08/30/2023

  *********, I have looked into your concern, and we are still waiting on the parts needed to complete the repair on your vehicle. I have spoken with the advisor and he will be reaching out to you shortly with an update. I apologize for any confusion during the process. 

  Customer response

  08/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Parkside Kia put a new engine in under a Kia recall. When they put in the new engine they cracked the catalytic converter and now it is loosing power. I have filed a complaint with corporate Kia and they told me to contact Parkside Kia. Parkside Kia is telling me I have to contact corporate, no one is helping me fix the damage they made and my vehicle is not operating correctly. All I want is them to fix the damage they did so my car will work correctly.

  

  Business response

  08/07/2023

  Ms. ***** brought her 2014 Kia Sorento with 161,000 miles into Parkside Kia running poorly with check engine light flashing. After the technician performed a diagnosis it was determined that the engine had internal failure causing knock sensor codes to be stored and would require an engine replacement before any further diagnosis could be performed. This engine replacement was covered at no cost to the customer through Kia's warranty extension. When tech was removing the engine he found a crack in the catalytic converter and customer was advised of this along with other maintenance items that the vehicle needed due to poor maintenance of vehicle during the customer's time of ownership. Carfax shows the vehicle was not serviced during the 45k miles Ms. ***** owned the vehicle and the customer refused any additional repairs at the time of the engine replacement including the converter that was recommended. Customer contacted the dealer 3 weeks after the service to advise that the vehicle was lacking power, customer was advised to bring it in and Parkside Kia would perform a diagnosis free of charge to determine the cause of the issue. The shop foreman performed the second diagnosis using a bore scope was able to determine the issue the customer was having was the result of failure of the lower section of the main catalytic converter that was clogging the second catalytic converter. The customer was advised of the failure and quoted the repair as it was not related to the engine failure or its replacement. Customer was advised the poor vehicle maintenance over the last 45k miles could be the cause for the failure. Vehicle was test driven after engine replacement and customer drove vehicle for 3 weeks prior to their issue coming up and thinks the issue is related to the engine replacement. Customer was advised dealer would be happy to work with them on the price of the repair as an offer of goodwill but the dealer will not be replacing the converters at no charge to the customer. Customer has been extremely rude & verbally abused members of my staff. Ms. ***** has been advised they are no longer welcome at Parkside Kia for any service issues. 

  Please let me know if you require any additional information. 

  Thank you,

  ******* ******

  General Manager

  Parkside Kia

  ***********************

  

  Business response

  08/09/2023

  The recommendation was sent to the customer prior to engine being installed but after the engine was removed as is normal practice when inspecting items that cannot be viewed due to limited space and/or heat shielding that would not be removed during a standard inspection process, all other recommendations were sent upon completion of the standard inspection. It is the opinion of Parkside Kia and its Master Certified technicians that the case cracked while the customer was driving the vehicle in poor running condition causing excessive unburnt fuel and/or oil to enter converter and damage the internal material. The customer was aware of the poor condition their vehicle was in and by their own admission the husband is a "certified" mechanic, yet they chose to continue driving it causing additional damage not known until a visual inspection could be completed.  The customer also attempted prior to this complaint to accuse the dealership of spilling something on their paint which was obviously no truthful and at that time made no mention of drivability issue. As stated in the previous response Parkside Kia will not accept any liability for the customers issue but did offer at the time a discounted rate in an attempt to assist the customer in the repairs. This issue is considered resolved on the side of the dealership and no further action will be considered in this case. 

  ******* ******

  General Manager 

  Parkside Kia

  Customer response

  08/09/2023

  I have the documents proof with date and time stamps.  And I can provide proof of service to my vehicle.  I thought if we couldn’t come to a resolution we would be sent to arbitration?

• Initial Complaint

  11/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a Kia Soul that I bought through Parkside Kia. Last year in August I had to have my car towed to the dealership due to it breaking down. After the fact of having it towed they ran some diagnostics and said I need spark plugs. We'll come to find out I didn't need the spark plugs. There were some recalls I had on my car that I never received and one of them was the catalytic converter. That being said it went bad and burnt the third cylinder in my motor. And I ask Parkside Kia if they were gonna replace the motor being it was due to a recall (which I never received ). They then told me it was gonna cost me over $7000 to put a motor in my car. I told them that since it was due to a recall I never received that they owe me a motor. My car is still sitting at the dealership cause they told me Kia said they would not put a motor in my car. I have never had this much trouble out of a dealership with getting something done to my car. I am just asking for a new motor be put in my car since it was due to a recall I never received, so I can have my car back.

  

  Business response

  01/12/2023

  Business Response /* (1000, 9, 2022/12/12) */ Dealership has made multiple attempts to contact customer regarding their Kia Soul as well as explained in great detail that the warranty denial is made by Kia Motors and not the dealership. Customer was advised that dealer is not responsible for mailing out service campaigns and actions, that is also Kia Motors. The customer has not been to the dealership since the release of the campaign in question and as such the dealer has no opportunity to notify the customer of the campaign. Customer has abandoned the vehicle at the dealer with no communication since March 2022 when they advised they were going to pay the service bill and pick up the vehicle. Dealership has offered assistance working with Kia Motors but customer has not accepted any assistance at this time. Customer is fully aware at this time that their issue is not with Parkside Kia but with Kia Motors but has simply refused to work with either the dealership or Kia Motors to come up with a resolution. Consumer Response /* (3000, 16, 2022/12/22) */ I have not been contacted by Parkside Kia or by Kia motors. It has nothing to do with a warranty. It has to do with a recall I never received. In which when the catalytic converter went bad it burnt up the 3rd cylinder in my motor. That is the whole reason I am wanting them to fix the problem. My motor would have never went bad had I gotten the recalls. I have sent emails to Kia Motors and have not had a return email. I want them to fix my car. That's why it is still at Parkside Kia not that I abandoned it. But if the BBB can't help looks like I will need to find a lawyer. It is a shame that they won't fix the problem when it was due to a recall I did not get.

• Initial Complaint

  02/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I bought a new Kia Soul in 2020. It started stopping while driving randomly. The dealer made me change the oil ahead of time a few times but did not solve the issue. After the recall notice 21V259 came out, it took them 3-4 months to solve the car problem. In recall they said they will incur all expenses to repair the car but are not reimbursing 2 extra oil changes that I had to make to diagnose the issue. I did 4-5 oils changes in the period but I am only asking for 2 reimbursements that were made well ahead of time due to the recall issue when recall was not public knowledge. I opened a case with Kia and they asked for lot of paperwork and then denied.

  

  Business response

  02/28/2022

  Business Response /* (1000, 5, 2022/02/28) */ We have no record of above customer (******* ******). If you could provide a VIN we could relook under that search. However, it seems that the customer has an issue with Kia Motors America and not Parkside Kia. Again - with a VIN, I can try to be of more service. At this time, we will reply as KMA has - the customer is not owed anything due to the issue that maintaining the vehicle is the end user's responsibility.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩