ComplaintsforRNR Tire Express and Custom Wheels
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We bought tires from this company in September of 2021, I have the bank statements to prove this. They had access to automatic payments for the duration of buying these tires, until march 2022 when my husbands card was lost and therefore disconnected. When my husband and I fell on hard times we continued to pay weekly, but one week we just could not afford it, and called to tell them. They then double charged our card, saying we hadn't paid the week before, when clearly my bank statement shows they have, and that we owed 900 left on the tires. Flash forward to two weeks later, an employee of theirs came to my house and tried to jack up my car, with my children aged three and 10 months old in the car, claiming he was taking back their property. They said unless we made a 300$ payment, they were taking the tires. Payment was made. My husband called this week to see how much was left, as we have now made a 141$ payment and a 300$ payment, and they are claiming we owe 1100$ on tires, and we didn't buy them till November, missing two months worth of payments. We have paid a total of 2877$. When asked for the payments records they have failed to send them, failed to send a copy of the contract when asked, and continuously change the price.our next step is to get the courts to handle this.Business response
08/24/2022
Business Response /* (1000, 5, 2022/08/08) */ Each store is individually owned and operated. this is the Knoxville Tennessee store. we do not have a customer by this name.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.