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Business Profile

Book Publishers

IngramSpark

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

Complaints

This profile includes complaints for IngramSpark's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 43 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a new author that published via Ingram Sparks. I personally never signed my Ts&Cs - a middle company did. With that, they are charging for returned books, and not supplying data to back that up. They also won't let you talk via phone with customer support - - it is via tickets (aka emails). There are TONs of complaints about them. At this point, they are charging me more than what I even made on the book. I asked to workout something with them for future sales to be put against the amount, but never heard back - -in fact customer service just kept kicking me back and forth. If I am charged for something, they should provide the detail and the data. This feels like a bait and switch -- and end companies like ******, B&N, ******, *******, should be held accountable to their orders as well as Ingram Sparks backing up their authors. The fact that I cannot speak to someone about this, nor that they will provide the detailed data, seems like data hostage and is illegal. Moreover, they have sent me to a collections agency. I have over an 800 credit score - never missed a bill in my life. Now they will lower my credit, while I am unemployed/laid off!

      Business Response

      Date: 04/15/2025

      Thanks for sending this. Support will contact ***** to assist.

      Thanks.

    • Initial Complaint

      Date:03/27/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2020 I published a book with ISP - The book sold through ****** etc and I only saw a few dollars in compensation. Ive tried to order copies directly from ****** but its cheaper for me to buy full price from ****** . $15.00 is how much the book sells for . ****** wants to charge me $20.85 per book ? When I first published I was able to buy my book from them for under $5.00 a copy ? I am getting tge run around from everyone Ive spoken to or contacted via email . I want to know who is getting my Royalties and why cant I purchase my book directly from Ingram Sparks at the authors price .

      Business Response

      Date: 03/27/2025

      Thank you. Support will contact ***** directly.

      Customer Answer

      Date: 03/28/2025

      I cant see their response? 

    • Initial Complaint

      Date:03/18/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a client of ****** for over 20 years, and they have continually been negligent in their response time in getting back to me. Given how large and successful a company they are, it takes then 710 days to respond to an email request, and they are not reachable by phone. I do not know what to do, as this is ALWAYS the case. Any light you could shed on this would be greatly appreciated.

      Business Response

      Date: 03/19/2025

      Thanks for sending this.

      Client services will contact *** directly.

      Customer Answer

      Date: 03/19/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *** **** Zuccarerllo

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Self published a book with Ingram spark in 2023. I no longer need my book to be printed by Ingram spark and would like this service as well as distribution and marketing to end. I have reached out to them to end it, but have not heard back. They are currently continuing to sell my book when I've asked printing and distribution to end. I've not been able to speak to anyone and have not heard back at all. I would like for this to be resolved. Thank you.

      Business Response

      Date: 03/18/2025

      Thanks for sending this. Support will contact directly.

      Thanks.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Ingram Spark on Feb 26th to publish a book I wrote.I answered all of their questions and gave them my banking info including my debit card number to pay for services. I did everything they told me to do. When they asked me the title of the book a pop-up message came and said that I couldn't go any further until they finished processing my account, which would take about 3 to 5 days. I didn't wait that long and after a couple of days I went to login and I couldn't. I changed the password and still couldn't. I asked for help and all they have given me are the same directions to change password. I have been trying to login to my account on a daily basis and changing passwords. They give me a number to log in with and it doesn't work. I have asked for their phone number and they ignore me. I got an email saying that I was not in their system but when I try to create a new account they won't let me saying someone by my name already has an account. Please, can you get them to send me a phone number. Nothing else seems to work.I'm just trying to publish my book and that is what they do. It shouldn't be that hard. I can't give them my account number they asked for because I can't login to get it. I can't even tell if they took money out of my account because I have no receipt.Thank you for any help you can privide.

      Business Response

      Date: 03/05/2025

      Thanks for sending this. Support will contact ****** directly to resolve. 

    • Initial Complaint

      Date:03/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      An error was made regarding metadata that my publishing company uploaded to Ingram Spark and it is causing an error on all distribution platforms. I've opened the case three days for a simple fix with no response. It's extraordinary simple to remedy but they do not seem to have any interest in timely fixes to their clients information.

      Business Response

      Date: 03/03/2025

      Thanks for sending this. Support will contact directly. 

      Customer Answer

      Date: 03/04/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/26/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are disputing invoice #******** for $3276.05. They are stating we owe for returns on an order.1. When did this order take place? What authors/books are involved in this order? When did we receive the royalties for this order? 2. Why are our lifetime returns lower than the returns for this order? 3. Why are we being charged for returns when we had our returns set for destroy the book not for it to be returned. 4. Where are the books we are being charged for returns. If ****** can answer all of these questions to our satisfaction we will work towards resolving this with our authors. Thank you. We are unable to even order author copies for our authors for newly published books. We seek to resolve this, thank you. I had to take a screenshot of the invoice because they won't even send it to us as a pdf via email.

      Business Response

      Date: 02/26/2025

      Thanks for sending this. Support will contact directly. 

    • Initial Complaint

      Date:02/25/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked IngramSpark twice this year to close my account (February 8th and February 15th). Both times, customer service assured me the account would be closed. Currently, and unfortunately, my login credentials still work. ****** does not allow self-published authors the ability to close their accounts on their own. They do not allow their customers to speak with them over the phone (only via chat and email). Billing, especially returns and how they work, are kept in secret. They only offer their customers vague invoices around returns (claiming we are not allowed to know who purchased and returned the books that we chose to sell through IngramSpark). Without clarification, it seems that ****** could potentially overprint books, claim a massive return, and collect on the supposed returns. (To be fair, this is a worst case scenario. I do not have evidence this is actually happening.)This company does not respect the self-published authors they claim to support. Without said authors, ****** would not have a company.I simply wish to cut ties with IngramSpark, have tried to seek assistance (becuase I do not have control over my own account), and yet have not been granted my request. It should not take two weeks to close an account that does not have any sort of outstanding balance with the company.

      Business Response

      Date: 02/25/2025

      Thank you for sending this. I can confirm ****** account is closed. Support will contact again.

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a support ticket to IngramSpark (IS) regarding my updated print titles not showing updated covers on Amazon and received a reply from IS on 7 Jan that they, IS, could see the updated print covers on their side and had rebroadcast the images for distribution, which included ******. On that date, IS indicated they would request a vendor ticket be submitted to correct the issues with your Amazon sales page. IS responded on 8 Jan that they had submitted a ticket to ****** (they did not provide me with ticket number/details), and I asked ***** to keep me updated on the ticket status.I have had persistent issues getting updates since then. Please see the attached document of the full description of the issue and timeline of communications and requests for updates between myself and IS and communications between myself and Amazon that I relayed back to IS. It was too long for me to paste into this field, so all the info is in the attachment. I have also included the full email trail that I have had with IS since 7 Jan. ** my distributor, this issue is ultimately up to IS to work directly with Amazon Vendor Central to get the issue resolved on my behalf and I have seen zero progress from IS on this.

      Business Response

      Date: 02/21/2025

      Thanks for sending this. We are already working with ****** regarding this issue. Support will stay in contact.

      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22971455

      I am rejecting this response because IngramSpark is once again replying with a canned response. They indicate they will log another vendor ticket, but more needs to be done than IS logging a ticket to ****** because this approach is clearly not working. 

      I responded to IS's email with: "Please escalate this issue with Vendor Central. Get a manager/supervisor involved. Do a phone call. Simply submitting a ticket is clearly not working, and I need to know why they aren't updating the image files. I need to know what they need you and/or me to do, if anything, on our side to fix this."


      Sincerely,

      ****** ********

      Business Response

      Date: 03/03/2025

      Thanks for the update. We have contacted ****** asking to resolve this, but we unfortunately can not control the speed with which they reply. Support will follow up and respond to ******.

      Thank you

      Customer Answer

      Date: 03/06/2025

       
      Complaint: 22971455

      I am rejecting this response because:

      Thank you to IS for following up with ******. I'm rejecting because I don't want to close out this complaint until everything is resolved and I have no way to resolve the issue with ****** on my own. I'm completely reliant on IS to escalate it with ****** and continue to lean on them for a resolution.

      Sincerely,

      ****** ********

      Business Response

      Date: 03/10/2025

      Thank you. We are continuing to submit requests and will follow up.

      Customer Answer

      Date: 03/10/2025

       
      Complaint: 22971455

      I am rejecting this response because: Thank you for your continued efforts with ******. I will keep this request open until it is fully resolved.

      Sincerely,

      ****** ********

      Customer Answer

      Date: 03/24/2025

      Hi, I did hear back from IS on 21 Mar. See attached for that email interaction with them. 

      They told me they are still following up with ******, however I am not satisfied with the company's efforts to resolve the issue. They continue to not provide any other updates such as what they have learned from ******, if Amazon needs IS and/or me to do anything else to get the issue resolved, or what. I have offered to also get on a call with IS and ****** (that IS would have to set up since they are the distributor and I cannot contact ******'s central distribution department on my own), but they have not done anything with that offer. Due to ongoing lack of detail other than the vague response of "we're still working on it", I'm keeping my BBB complaint open until the issue is fully resolved. 

       

      ******

      Business Response

      Date: 03/26/2025

      Hello, we are still working with ****** on this one, however. ****** chooses whether or not to list titles. We can not force them to do so, this is completely up to ******. We have created tickets and contacted them directly multiple times, and will continue to request them to list these titles. Ultimately, it is up to Amazon.

      Thank you.

      Business Response

      Date: 03/26/2025

      I have been following up with the agent assisting here. We have escalated this with ****** and are continuing to pursue. 

      Customer Answer

      Date: 03/26/2025

       
      Complaint: 22971455

      I am rejecting this response because: the issue with ****** has not been fully resolved yet. I appreciate that IS has escalated the issue to ******, but I will keep this complaint open until it is fully resolved.

      Sincerely,

      ****** ********

      Customer Answer

      Date: 03/26/2025

      I do not wish to have this complaint closed. IS has not answered the original issue because it is still not resolved. 

    • Initial Complaint

      Date:02/18/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,The complaint is this. I had my first novel published in late September, 2024. IngramSpark is the company responsible for paying my royalties from sales via ************************* and Indigo. However, on my IngramSpark page it show sales of about 50 copies, all well before the New Year, and despite pleading with them since January all I've gotten in emails is polite evasion. ****** sells my book as well. They have been paying me since January. I am 70 and I am weary. Please look into this. Thank you.**** ***** ******

      Business Response

      Date: 02/18/2025

      Thanks for sending this, Support will contact Mr. ****** directly. 

    IngramSpark is NOT a BBB Accredited Business.

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