Reviews

This profile includes reviews for IngramSpark's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IngramSpark

  1246 Heil Quaker Blvd La Vergne, TN 37086

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  IngramSpark

  1 Ingram Blvd. MS 395 La Vergne, TN 37086

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  IngramSpark

  14 Ingram Blvd La Vergne, TN 37086-3634

Review Details

• Review fromCorri D

  Date: 04/19/2025

  1 star

  Corri D

  Date: 04/19/2025

  I published a hard back picture book with Ingram Spark in 2023. I found out today they charged me 528 dollars on an unauthorized charge and have been taking money out of my account without my consent for no reason and not sending me emails about the charges. When I tried to contact them they don’t respond to the emails and have no customer service phone number. I do not recommend this company and am looking into getting lawyer about the situation. I had to file a fraud case with my bank.

  IngramSpark

  Date: 04/21/2025

  Client services will follow up directly.

  IngramSpark

  Date: 04/25/2025

  Support has contacted directly.

• Review fromHans S

  Date: 03/08/2025

  1 star

  Hans S

  Date: 03/08/2025

  They have the worst customer service I have ever encountered. I wasted a lot of time jumping through the various hoops they put up, only to have one of the unqualified ****** on the other side of the world that they outsource their rights review to tell me I didn't have the rights to work even after submitting a rights reversion agreement and a my copyright registration. They wouldn't say what they were flagging or why. Moreover, at every step they said they would get back to me in 3-5 business days, only for me to finally follow up two months later. They are an unqualified bunch of hacks.

  IngramSpark

  Date: 03/10/2025

  Thanks for letting us know. Client services will follow up directly.

• Review fromSue C

  Date: 02/26/2025

  1 star

  Sue C

  Date: 02/26/2025

  Extremely disappointed with their "customer service " and lack of direct communication. Multiple emails back and forth have given me nothing but word salad and no concrete information. I'm asking a simple question, but the individual who is responding to me seems to be giving me purposely vacuous responses, no matter how I pose the question, often turning the topic to unrelated issues. Since email seems to be the only way to communicate with them, it seems I am destined to not get an answer. My last response informed me that my issue would require the "next level of customer support", which, according to most reviews online, means they are going to ignore me from now on. Charming. Avoid this company if at all possible, unless you enjoy wasting time with frustrating people.

  IngramSpark

  Date: 02/27/2025

  Thanks for this, support is contacting *** ****** directly.

• Review fromKaira C

  Date: 02/17/2025

  1 star

  Kaira C

  Date: 02/17/2025

  I am filing a formal complaint against IngramSpark for withholding my earned royalties and falsely claiming that I owe money due to returned books. My account and an IngramSpark representative confirmed that I would receive my royalties at the end of January 2025. However, after waiting until mid-February 2025 to check, I found my account had a negative balance instead of a payment. IngramSpark claims that 14 books were returned but refuses to disclose which company returned them. They also admit they cannot see the transaction on their end or provide proof of a purchase order for these supposed returns. This lack of transparency raises serious concerns about their business practices. I have spent hundreds of dollars ordering and marketing my own books, yet IngramSpark has failed to pay me for verified online sales. Instead, they are unjustly withholding my earnings and demanding payment for returns they cannot substantiate. I have even viewed two pages (screenshot for proof) of my royalties and another page to supposedly pay, and they both are green, displaying that I do not owe anything. Additionally, they claim I cannot receive an invoice of purchases until I pay a fee—yet my account reflects that I owe nothing. This is deceptive and exploitative behavior that takes advantage of authors. I am requesting immediate resolution, including: -A full breakdown of my sales, returns, and withheld royalties. -Proof of the alleged returned books, including purchase order details. -Immediate release of all royalties owed to me. The behavior of this company is not only deceptive, it is revolting. To authors researching companies, please take heed and read all of these comments about our experiences. Do not conduct business with this company.

  IngramSpark

  Date: 02/24/2025

  Support will contact *** ****** regarding her returns.

• Review fromBARCHELLE (CHELLY) B

  Date: 12/08/2024

  2 stars

  BARCHELLE (CHELLY) B

  Date: 12/08/2024

  I will never use IngramSpark again due to lack of assistance, long delays, difficult to load photo content. I used them for several books I have published over the past two years, as they seemed to be the most cost effective. They used to be a decent company, but not in the last quarter of the year. My 2nd to last book printing was delayed, understandably due to weather. But a company representative helped a bit to expedite. I submitted my Christmas book to them for printing Nov. 15, checking usual standard shipping & printing, based on what the number of days for service stated at that time. I never had such a backlog with this company before. I expected my books around Dec. 1. I keep checking and the books have not even shipped yet. Their latest promise is the books will not ship until Dec. 10. By the time they arrive my Christmas book events will be done. They will not cancel this job, refuse to expedite, stating they are very backlogged. After I submitted my order they changed the service times without informing anyone. I am beyond frustrated as I had to pay double for a local company to print to have a few model books as people are requesting to purchase. By the time the books finally arrive, over one month later, they will be useless to me until next fall. Also on my other book we had photos and it took multiple tries for my formatter to get the books accepted, even following Ingram's guidelines. Better to use another company that has in-house printing and service, and that will adhere to their stated service time, or at least try to assist customers.

  IngramSpark

  Date: 12/10/2024

  Support will contact ****** directly.

• Review fromApril W

  Date: 12/04/2024

  1 star

  April W

  Date: 12/04/2024

  NO RESPONSE AT ALL!!!! I AM ******! MY BOOK HAS BEEN STUCK IN LIMBO FOR WEEKS, WITH NO RESPONSE FROM CUSTOMER SERVICE! PUBLISH ELSEWHERE!

  IngramSpark

  Date: 12/10/2024

  Support has already been in contact with ***** about this issue.

• Review fromKarolyn M

  Date: 11/30/2024

  1 star

  Karolyn M

  Date: 11/30/2024

  I was referred to IngramSpark by a fellow author friend who had good results with the company. After taking her word, I decided to entrust the publishing of my two books (my babies) with this company. Wow, do I regret my experience. Since my two books (e-book & paperback) were released in August 2024, I have not received one dime from this company from book revenue. Let me repeat myself, not ONE DIME has been released to me. I have sent them three emails regarding this, and they continue to send me AI-generated responses referring me to articles to read. Well, how good is this customer service? It's not customer service at all. In addition, before writing them, I decided to call them, and this is the confusion starts. Who are you IngramSpark? No, I mean, really who are you? When I spoke with the initial phone rep, they said it wasn't IngramSpark and I needed to call another number and I'm, saying to myself "well that's what you're showing online." Then, you call that number, and they said that it's not the right number. Then, you're given another number to call, and they say that they are only available from 10a-2p. Who decided on these hours?!!! That's crazy and unrealistic. On top of that, when you finally speak with someone they are calling from overseas and the language barrier and scripted responses cannot solve my problem. This is so confusing and unprofessional. IngramSpark, you need to get my books on customer service because you're not demonstrating it. I am a customer service coach, and I teach businesses how and how not to treat customers. You are frustrating the very people that entrusted their business with you. Your reviews here are not good. People have come to you because they had written works that they wanted to share with the world. I want my hard-earned book revenue released to me now. Your poor customer service practices are frustrating, and I have yet to hear a direct response from a real person regarding when I should expect my book revenue.

  IngramSpark

  Date: 12/02/2024

  Thank you for sending this. Support will contact ******* directly to assist with compensation.

• Review fromChris H

  Date: 11/11/2024

  1 star

  Chris H

  Date: 11/11/2024

  Locked out of my account and trying to get that resolved: one month of fruitless queries to customer support, no result at all, just boilerplate answers. Dysfunctional.

  IngramSpark

  Date: 11/12/2024

  Support is contacting ****** directly to assist with getting him logged in. Thank you.

• Review fromMary E

  Date: 08/31/2024

  1 star

  Mary E

  Date: 08/31/2024

  Ingram Spark has the worst customer service ever. I have written their customer service text after text, and it's clear that no one human is reading what I write. Every singe time I just get boilerplate that doesn't address my issue, but that clearly is being triggered by a few "key words." I enabled distribution of my book and then uploaded a revision. Enabling distribution too early was my mistake. But after almost a week, the revision still doesn't show on the site. I can't change or look at the book's metadata or anything else--I just get a "pending" message. This is apparently because IS received five orders for the book (the existence of which I'm skeptical about), and their policy is to print all orders before accepting any revisions. (How does that make sense? Then the people who ordered the book get an incorrect copy.) The five orders may or may not really exist--they only show up on our dashboard, not anywhere else. But can I get a person at Ingram to look into our account and let me know what's going on? Nope. We are up against a book launch date that originally seemed far in the future--but it looks as if we are going to have no books for it. We have used Ingram for many years, but, after this book--if it ever gets printed--I will be shopping for a new print company.

  IngramSpark

  Date: 09/03/2024

  I am unable to find any inquires from *** *********. Support will contact directly.

• Review fromJoseph S

  Date: 08/18/2024

  5 stars
  Ingram Sparks is great. They will publish your book on 40,000 + platforms ******, ******, Etc. People writing bad reviews don't upload their manuscripts and artwork correctly like they should, so don't blame Ingram Sparks. They provide great customer service, tools, information, pricing, and overall book publishing capabilities. They are second to none. Just make sure you have your artwork and manuscript formatted correctly of which they clearly show on their website how to do it or hire some. They provide Great telephone email text or live chat support. Do what I say and you will find out how great they are in assisting you in publishing your book throughout the whole universe. Thanks Ingram Sparks for the great assistance tools and services. Keep up the great work.