We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Manufactured Homes Sales

Factory Expo Home Centers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Manufactured Homes Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a mobile home from them. At the time of the sale, I was told of all items that were included in the sale price. I was told by the sales person, ****, that HVAC was included in the purchase price. We also added additional money to the purchase price for installation of the home and utility hookups to the construction company. Upon installation, I contacted Factory Expo to ask when the AC unit was going to be installed and was told that normally the construction company was to to this install, but they were unable to, so ****** scheduled *** out of Cookeville to do the installation. At no time was any money mentioned. After the installation, I was told that they only put aside $**** for the unit and that I would be responsible for the balance. A few weeks later, I was contacted by ****** and was told that they decided that they did not have any money left to pay for the AC unit (heat until was already installed when home was built), and that I would be responsible for the payment to *** for $*******. Now *** is threatening to come get the unit. I want Factory Expo to pay this bill since it was part of my purchase agreement. Not my problem that they ran out of money.

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 5, 2022/08/23) */ To Whom It May Concern: Thank you for notifying us of ********** concerns. We have reached out to her and the AC company for a resolution.

Factory Expo Home Centers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.