Complaints

This profile includes complaints for Country Thunder's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Country Thunder has 6 locations, listed below.

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  Country Thunder

  730 Gallatin Pike N Madison, TN 37115-2813

• 

  Country Thunder

  130 N Main Street Florence, AZ 85132

• 

  Country Thunder

  234 Space Park S Nashville, TN 37211-3115

• 

  Country Thunder

  PO Box 219 Twin Lakes, WI 53181-0219

• 

  Country Thunder

  2305 Lance Dr Twin Lakes, WI 53181-9752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 country thunder tickets to the one in ******* that was supposed to take place in October 2024. It ended up getting canceled due to hurricane. Everyone was told that refunds would be given within 30 days. Now we are at 60 days and we still havent gotten our refund. As far as I have seen on social media, a lot of people havent received their refund. Im looking for anyone that is going to do a class action lawsuit.

  Business Response

  Date: 12/16/2024

  I apologize for your frustration.  The refund process took longer than we originally anticipated and we are working through each order to manually refund all funds.  We will be completing these refunds by Dec 26.  Please make sure that the credit card on your account is up to date.  Thank you for your patience.  

  Customer Answer

  Date: 12/26/2024

   
  Complaint: 22677484
  
  I am rejecting this response because:
  Country Thunder has made statements stating that everyone would have their refund by December 26. It is December 26 at 5:00 pm and I still do not have my refund. Im ready to sue this company. 
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/07/2025

  Country Thunder processed all refunds to our patrons by Dec 20 at 5pm.  The funds were transferred to all financial institutions at that time.  We were advised that the funds could take 7 to 10 business days to be recieved depending on the financial institution.  We have directed all patrons to contact their financial institution and if they are still not seeing their refund, to call Country Thunder at **************.  Thank you for your patience.

   

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They canceled an event 10/18 and promised refunds within 30 days im still waiting this is crazy

  Business Response

  Date: 01/07/2025

  Thank you for your patience. Your order was refunded on Dec 19/24 -  we just resent your refund transaction receipt via email! We've noticed the card processors and some financial institutions have been operating on a slight delay throughout the holiday season, but can confirm that they will process the refund we sent to your account if they havent gotten to it quite yet! If you have any other questions, please feel free to call Country Thunder at **************.

   

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for a county concert (Country Thunder Kissimmee,Fl). The concert was canceled and have not received my money back (almost $1600 ish). I have called, emailed and was on their customer support site (live chat 7 times). Their website says 30 days for refund, well past the 30 days and still no refund!

  Business Response

  Date: 12/05/2024

  Country Thunder is in the process of refunding all tickets from our cancelled show in October 2024.  Because we are working with our cancellation insurance, we had to wait to get approval from them to release the funds.  This process took longer than 30 days.  We were advised to refund in batches, starting with the first orders that were processed and working forward.  This process was started on Nov 19 and we are moving as quickly as we can to get through all of the orders.  I see that your order was placed on May 12.  Unfortunately, I can not tell you when the refund will be processed but know that it will be refunded as quickly as possible.  My customer service team responded to your refund request email of Nov 18 that we were working on the refund process.  At that time, we did not know that we would start refunding the next day. They also checked the live chat logs and do not see your number listed.  If we did not respond, I apologize and will talk to the team about this issue.  Beyond this, please know that you will be refunded the full amount of your order.  Thank you for your patience.

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase tickets for Country Thunder - ******* for October 18 and 19. On October 11 we were advised that the event was cancelled due to hurricane ****** and that we would have our refund within 30 days. Whether 30 days or 30 business days both have gone by. I still do not have my refund. Now they state they are refunding in batches with those that sold first being the first to get refunds. However, they are still on batch 1 of 7. Country Thunder is clearly in violation of Florida Statue ******* attached. Florida statue does not give them the right to refund in batches. It clearly states within 30 days of the scheduled event. I want my refund to my original form of payment now. $975 purchase was made on 9/25 and another purchase was made for $243.88 on 9/29. for a total of $1,219.40.

  Business Response

  Date: 12/10/2024

  We are in the process of refunding all tickets as recommended by our insurance company and legal team.  These refunds started on Nov 12 and are being handled in batches starting with the orders that were placed first.  Unfortunately, the process is taking longer than originally expected but we are working hard to get all the money back to our patrons as quickly as we can.   As long as the credit card you used for purchase is still valid, you will be refunded in full.  We apologize for the length of time this is taking and thank you for your patience.  

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Country Thunder Music Festival in ******* was schedule to be from October 18 - 20. Unfortunately the event was cancelled following the devastation to the grounds by Hurricane ******. We received notice the event was cancelled on October 11, citing refunds and additional information to come within 30 days. I'd like to take a moment to emphasize that within 30 days and after 30 days mean very different things. Meanwhile, over 30 days later, still no communication, still no $324.50 refund. I reached out to support and they said "no, no, 30 business days" (which is almost 2 calendar months by their standards). In what universe has it taken **************************************************************************** the first place? It's also terrible form for the company to post and sell tickets for 2025 dates when we are still waiting. What type of bait and switch are they operating on, do they simply think we won't miss $324.50 because I know for me that is no small sum. In short, I am looking for my refund or to start a class action for the thousands of patrons still waiting for their rightful refunds that Country Thunder is wrongfully and maliciously withholding.

  Business Response

  Date: 12/10/2024

  We are not withholding any funds and are in the process of refunding all ticket orders for our cancelled show in October.  This process has been delayed as our insurance company was requesting additional documentation before they would allow refunds to begin.  We have been advised to refund the orders in batches starting with the ones that were placed first.  The refund process began on Nov ********************************************************* full.  On Nov 18, Country Thunder sent out an email to all fans with orders about this process.  This update was also posted on our website and social media pages.  Our customer service team has been diligently answering all phone calls and emails since the show was cancelled and have documented any of these correspondences for reference.  We are sorry that this is taking longer than expected and thank you for your patience.  As long as the original credit card number is valid, you will receive your email as quickly as possible.  

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22570810
  
  I am rejecting this response because:
  
  I waited an entire month before the process even start and a month after it started it is still not complete. Furthermore, they would not be making any communications of complaints had not be filed both here, with the attorney general and *********** I have proof that all correspondence from the company came directly after being reported and contacted by various authoritative outlets. 
  

  I will not be satisfied until all patrons have been refunded from all purchase methods. 
  
  Sincerely,
  
  ********** ****

  Business Response

  Date: 12/17/2024

  Country Thunder issued a refund of your order on Dec 12 as per your request.  Our customer service team responded to all of your emails and correspondence and can send this all to the BBB if you would like.  We have also been working through all of the outstanding refunds for the Florida cancellation and will have them issued by Dec 26.  I trust that this will satisfy your demands. Thank you for your patience and Happy Holidays to you and your family.

• Initial Complaint

  Date:05/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Country Thunder patron for over 25 years. This year we had made arrangements to have rights transferred to us from a friend that we've rented her spots for wire done time now and was outraged when they changed the terms of their agreement with their customers AFTER tickets were already purchased.

  Business Response

  Date: 05/09/2024

  Transferring the right to renew an experience has never been a policy with Country Thunder and we have not changed our terms and conditions to reflect this.  This practice was done by our customer service staff as a courtesy to patrons.   Our ticketing platform changed and their agents were no longer able to process these transfers.  In February we were advised of this, and we updated our webpages to reflect this change.  Now a patron has the opportunity to renew their experience during our renewal period and transfer it to another patron if they choose.  If they do not renew the experience, it is released to the public for sale.  Unfortunately we can not make any exceptions to this.  Please let us know if we can provide you with any further information. 

• Initial Complaint

  Date:07/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been going to CT USA in twin lakes WI since I was in my *0's, I'm now 44. My * teenage daughters wanted to go this year. They saved up for the show. Well, I was a complete wreck! This last weekend was a VERY different experience. Saturdays show was WAY over sold I'm told By at least 10,000! An ucomfortable & UNSAFE amount of people to say the least. There was barely any security or staff to be found.(trust me, we looked for them because fights were breaking out left and right and a storm rolled in. We were terrified). NO ONE took our tickets as we were coming in (like cattle) this was upsetting, that's a first there was NO order at the gate. A kid was being ******* & ******* by * officers as we walked in so that set the night off. We had to park * fields away because the parking was FULL from over selling tickets, again, no order cars trying to push through people angry. Scary ! we were so far down Past campsites etc I was on the brink of tears. Even the people trying to work parking were apologetic. When we did finally make it in we were told to take cover because the storm and rolled in. There was no cover, so we stood hudled together in the rain. Everything closed so we could t get food or drink until ************* was coming on, he's why we were there so again😞 the whole night was chaos! I was so stressed out I could r even enjoy myself and others were saying the same thing. Also I would highly recommend camping up ID checks and wristband checks when people are buying alcohol there were so many underage drunk kids no wristbands. And with the world the way it is today people should be checking bags and IDs those are simple things to try to ensure safety of all the patrons there. I want a refund on this horrible experience 1 paid $*** x *tickets $*** ***************** ***-***-****

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/29) */ We appreciate your feedback - we are always looking to improve our festival experience. The crowd was large on Saturday, which required a few adjustments on our end, such as adding additional parking areas. We're sorry it was further from the festival than you expected! All patrons are encouraged to get an Alcohol ID wristband in order to purchase at the bar. If a wristband is not received, our bartenders will ID prior to serving. Unfortunately, we needed to pause food and beverage as we evacuated the festival due to an oncoming storm. We encouraged fans to seek shelter in their vehicles. Please let us know if we can address any additional concerns. Consumer Response /* (3000, 7, 2022/08/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a copy and pasted*** response. Unsatisfactory.