Customer ReviewsforClayton Homes, Inc.

I bought my home from Clayton Homes out of Sulphur Springs and still trying to get in it. They were decent office staff until the paperwork was signed. After that, we have had a nightmare of an experience. 1. The contractor that pulled the house was banging tree limbs, broke the front door light, and had damaged the roof. 2. The next crew said the underbelly is full of water and they had to poke holes in it to drain. Still wondering how that is going to go. 3. The next crew installed the wrong electrical pole not even up to code. The electric company denied hooking it up and we were supposed to have underground service anyway. 4. The water company lost my application and check. So we are still waiting for that to happen. 5. The trim around the house is cracked. 6. The floors are already peeling up. 7. Drawers are broken. 8. Trim looks horrible throughout the house. 9. I paid for all in package and have been so let down. Its almost over hopefully. 10. They did not even meet the deadline on the loan documents. But seriously, I have two friends who started after me and they are already in their home. I would not go with Clayton Homes in Sulphur Springs, Texas.

Good afternoon Mark, thank you for reaching out and sharing your feedback with us. We strive to provide a world class experience for our customers, and we're sorry to hear of these frustrations. The retailer made us aware of the minimal damage from the home being delivered to the property. They have ordered the necessary parts to make these repairs and the service tech will be out at this property next week to make the repairs needed. Our process is getting the home hooked up and livable before doing any cosmetic repairs, before the customer moves in. The reason the deadline on the loan documents was not met was due to the fact that the electric company took 8 weeks to get out to do their part. The customer is responsible for getting these items hooked up and we were not notified sooner. And lastly the retailer went out to hook up the water this morning and the water meter was still not on the property (which was part of the customers responsibility). If you have further questions or concerns, please reach out directly to the retailer and they will work to resolve any issues.

when I purchased my. mobile home in 2023, Clayton Homes in Beaufort SC , It didn’t look like the model they had on the lot. Cheap materials was use. Now I have a bathroom ceiling with mold in my guest bathroom. I am afraid to stay there. Clayton Homes is trying to pass the buck,, saying I should go to the warranty company , warranty people said they do not cover the ceiling unless it was defective, how I am supposed to know if it is defective. I need help with this I don’t know what to do c

Hi Cora, thank you for reaching out. Clayton Homes strives to provide world-class customer care, and we're sorry to hear of the frustrations you're experiencing. Your home's 1-year manufacturer's warranty has expired, and any concerns should be handled through the warranty company. They would advise on what steps need to be taken to determine manufacturer defect.

I really don’t know where to start. We look at a home in March 2024. We closed in April 2024. They said that the house would be ready for delivery on May 30th 2024. It came in during the first part of June. Their contractor that they use had not even done the pad yet. We did all of our part, we got the electricity and water out there. Because of miscommunications between the contractor that they use we were delayed even more. When we finally got the house delivered ( late July ) it was wrong! There were 2 rooms that were not the correct color ( master bath and the office) and a complete wall where a door should have been. Clayton said “ oh it’s a quick fix”. It absolutely was not. It took weeks. They said they would have the materials on site And ready to go so that the contractor could make a quick switch and it would be done in two days. It took 3 weeks! They said that the branch that builds these homes for this area only sent enough Sheetrock for 1 room. They had a completely rip everything out of the master bath. Sinks, counters, shower doors. Wow we finally get into the house and had to wait on the AC unit that was allegedly backordered. It’s July in Texas mind you. Our propane, gas stove was installed with natural gas fittings. They finally fixed that about a week later. Wait, They didn’t fix the oven so now every time I try to bake something something I have to smell propane the whole time. As of today it still has not been fixed. About a week and a living in the house, the shower door fell off. The same shower door that they had to takeoff to replace the sheet rock. Call them about this this morning at 8 AM and I haven’t heard anything back. They Sent someone out to change the faucet in the guest bath because it was bad and would not hold pressure. Well, that’s great, but they didn’t tell us that was coming out. I have to find out from my two minor children who were at home at the time. This has been the worst experience ever!

Hi Christie, thank you for reaching out and sharing your feedback with us. Clayton Homes is committed to resolving these concerns for you. We have ongoing communication with the factory regarding the stove, as it is a warranty issue. The shower door was brought to our attention yesterday, August 7th. The factory has provided the materials to correct any further issues. We have also submitted to investigate the low air flow in the back bedroom. There were some delays regarding repairs due to waiting on parts. If you have further concerns, please reach out to us directly. We are committed to resolution and creating a better customer experience.

Wish I looked into this weeks ago. Claton Homes of Brewerton, N.Y. is insisting I pay for lot modular IN FULL before they move it to my lot and put on foundation. I insist NO HONEST contractor would demand FULL payment before work is done. I also offered to pay down half (like they want) and then put balance in escrow. Pay them in increments as the work is being done and approved. Ann C.

Hi Ann, thank you for reaching out and sharing your feedback with us. Clayton Homes strives to provide a world-class customer experience, and we are sorry to hear of your frustrations. Per your signed contract, the remaining balance is due before the model is broken down and delivered to the site.

Bought a lot home and nothing was done to it besides putting it up. Ever since we gave Clayton homes of lancaster an 8/10 instead of a 10/10 that they begged for we have practically been ignored. none of the trim has been fixed. we have had a pluming issue with one of our tubs since day one, no one seems to care enough to make it out here to fix it. the same tub has a 3 to 4 inch gap that leads directly under the house allowing critters to get it. the under paneling of the house has been screwed up since day one as well. i communicated these issues back in may and have not been communicated back too. i now believe the seller is actively avoiding me and my home. we have 4 months left on our 1 year warranty and i believe they just don’t want to deal with the issues they left us with. teresa and nick b at clayton homes of lancaster are two individuals to actively avoid when purchasing a home. i refuse to point anyone looking for a home in clayton’s direction.

Hi Bryan, thank you for reaching out and sharing this feedback with us. Customer experience is of the utmost importance to us. It appears that we have tried to schedule multiple appointments to address your concerns, and those appointments have either been canceled by you or we have not received a response. Our plumber attempted to reach out to you to schedule a time to address your plumbing concerns and never received a response from you. Additionally, our service technicians scheduled an appointment with you on May 22, 2024, to address concerns about the skirting and loose battens, which was canceled and then not rescheduled. Our warranty manager has reached out to you again today in an attempt to send the appropriate folks out to repair the items specified in your complaint. We are hopeful that we will hear from you so that we can address your concerns and make you happy as a customer again.

From the beginning I was lied to. Our salesman (Robert ****** started our relationship by misrepresenting himself as the sales manager, which he was not. He misrepresented how our furniture was going to be stored and when delivered showed evidence of water damage and there was even a slice across the back of a chair. I was specifically told not to touch the area of the land where the house was to be placed, along with the septic area. Now that there has been a large stump found under the house, the actual sales manager (Darlene ******** has informed me that it was my responsibility to clear the land for the house. Why would you place the house if it wasn't done properly, why would you trust a non-licensed, non-professional person clear land for placement of a house? Not to mention all of the numerous cosmetic issues with the house that have taken over 6months to make and the sales manager had the courage to tell me that my cosmetic warranty was over 3 months after we moved in so they will be making no additional cosmetic repairs. When I asked another clayton location I was informed that the houses have a 5 year cosmetic warranty. Clayton Homes also has a politician (Joe ******** on payroll that they will send in to "mitigate" issues, all he does is try to intimidate, belittle and gaslight you. He actually told me on multiple issues, "just don't look at it" and "I wouldn't do all that work just for something that small". I have had multiple leaks throughout the house, at one point being able to shower while i was cooking dinner and another resulting in my laundry room being completely renovated 1 month in because of black mold from the leak being there since day 1. Not to mention when we started all this we bought the red tag unit and we were told about 6mo to move in, Robert drug his feet so bad, not only did we loose the unit we wanted but I actually had to reapply for the loan. Being diagnosed with type 1 diabetes at age 10 was a far better part of my life!

Gooda afternoon Daniel, thank you for sharing your experience with us. We strive to provide world-class customer care, and we are sorry to hear of concern items you have mentioned, as we have done all repairs within the warranty period. The furniture is sold as is. It was very old and had been used in several houses. One piece of glass was missing, and we replaced it as a courtesy. According to your sales addendum, you were responsible for clearing and landscaping. We offered to purchased equipment for tree removal, but you insisted on digging it up and removing it. Regarding the cosmetic warranty, we went above and beyond by changing wall boards and trim to cover staples, even though they are not covered by the warranty. You have the Home Buyers Protection Plan, and we provided the pamphlet explaining what it covers. All other items mentioned such as water leaks have been investigated and resolved.

Love the home but sales mgr Scott ***** of Harrisonburg Va has done nothing but repeatedly lie to us and blow us off until the one year warranty was up. I would never recommend anyone to use this particular representative for Clayton Homes to anyone. We have had problems with everything from driveway, landing pad off of front porch, lied to us about receiving a new front door to compensate for mud room bench and storage space we never did receive and follow up of service that had to be rescheduled while my wife was recovering from a liver transplant. He lied and said he tried to reach out to me to schedule and he never did( I have records of every phone call and text and multiple attempts to reach out to him to have issues resolved with no response ) until I received what I feel to be poor people skills in talking to customers and basically saying he wasn’t under obligation to do anything because the warranty was now up and I have proof of reaching out to him well before it was. He promised all this to be taken care to get us to sign the contract and if we would give them a good review . At this point I would recommend him to build someone even a dog house . The only person we would recommend would be Logan who sold us the house he was wonderful and I hope this review won’t effect him in a negative way.

Thanks for sharing your experience with us, Will. Customer service is of the upmost importance to us and we take feedback very seriously. Can you please give us a call at ************** so we can document your concerns? We look forward to hearing from you.

I purchased a spec home in 2023 that was already put on the property. Since that time I have had nothing but problems with this home. My kitchen cabinets were sagging, their remedy was to slop some spackle at the top. They installed my dishwasher incorrectly which when first used leaked all over the floor and down under the house which saturated my insulation in a 3 x3 foot area which they said they came and replaced. I couldn't get under the house so I don't really know if it was done. I asked for pictures and never received any. My primary bath shower door track only had 1 bead of caulk on the outside, so water sat under it. They caulked the inside but left water sitting under the track so the caulk didn't seal. During the time of caulk drying I used the other shower. I noticed they did not install the tub surround correctly and there's a 1/2 inch gap at the bottom where the tub meets it. They will not repair it, Scott at Georgetown KY Clayton Homes said it's a cosmetic issue and he was VERY rude. How can it be cosmetic, when water will go straight down into the wall and ruin the wall and floor. That is just a few of the issues I have had, there are so many more. My warranty runs out in 1 month and there are refusing to repair anything else. Never never never buy a Clayton home. They got their money and they don't back up their warranties. Sorry customer.

Good afternoon, Julia. Thank you for sharing your feedback with us. At Clayton Homes, we are committed to providing an exceptional customer experience. We are sorry to hear about the ongoing frustrations you are experiencing. Our retail location and home office have informed you that we will not be making cosmetic repairs as the home was sold as is, and other repairs were completed. We have also advised you to contact the home building facility and provided the contact information.

They rope you in with their nice looking models and smooth talking salesmen, but as soon as you pay up and sign the paperwork it all goes to shit. Communication is non-existent, timelines are not even close to being met, their contractors just show up whenever they feel like it, a few of whom were quite disrespectful not only to us but to our property (ie: leaving garbage and water bottles full of piss just laying around, without even attempting to clean up after themselves). We took delivery 18 days ago and are not even close to being able to move in. We were told once the home was delivered it would be about a week max to get everything done and ready. We still have no block wall foundation, and no running water; the French drain around the perimeter of the foundation has still not been installed, and no backfill or grading has been done either. When you call to inquire about what's going on, or ask questions about timelines and why they're not being met, they answer with excuses and play the blame game pointing fingers to the other guy with no responsibility being taken by anyone. Then they blow smoke up your ass telling you what you want to hear, and making false promises just to get you off the phone. Will we ever be able to move in, or are we just going to sit here looking at this house? I guess time will tell. Calls have been made to corporate, and that didn't seem to really do much either. We were also forced to throw away a bunch of food due to being without power for several days. Their contractor insisted everything would be fine because he "does this all the time", but we're on day 4 of no electricity to our other building which means no running water to the property either as that building houses my well equipment...This is not only an inconvenience but on the brink of becoming a health and safety issue. With the amount of money we shelled out, up front without financing, I expected to be treated better.... Again, avoid this company at all costs!!!!

Hi Mr. ******* thank you for sharing your feedback with us. We regret to hear of the frustrations you've been experiencing with your home project. Our records indicate a call was received to our home office last month regarding the timeline. We attempted to reach back out to you today regarding these concerns. Please return our call for further assistance. Thank you.