ComplaintsforRuby Tuesday

• Initial Complaint

  06/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  employees are vaping around food, there is mold growing in the kitchen and dishwashing area. the cooks dont wash hands the cooks grab food with out gloves on and dont wear hairnets the manger is cutting servers early to take tables and pocket tips

  Business response

  07/07/2023

  Hello,

  Please follow up with us directly at ******************************

  Business response

  07/07/2023

  Thank you for reaching out. Our local leadership team has addressed all these concerns in detail with our local store. Please feel free to reach out to us any time at ******************************

• Initial Complaint

  06/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We were told to wait in a half empty restaurant. After 30 minutes of watching others be seated, I confronted the host and was told we had been forgotten. The ribeye was only quarter inch thick and overcooked despite order instructions. After waiting on a replacement steak for 30 minutes, we just left. The manager was passive and unresponsive (simply put, useless). The host was absent minded and appeared on drugs. Our waiter lost the order, seemed nice, but ultimately, I think he was just retaliating for coworkers and manager. Attached is the ticket and other pictures. My goal is to provide as many negative reviews as possible.

  Business response

  06/20/2023

   

  Hello,
  
  Thanks for reaching out. Please have the guest reach out to us directly at [email protected], and we make sure to get them taken care of!
  
  Thanks,
  
  Guest Relations
  Ruby Tuesday
  Be Real. Do Good. Walk Together.
  Like Free Food? Join Ruby Rewards!

  Business response

  06/30/2023

  We have reached out to this guest and will have a member of our local leadership team reach out to him directly. 

   

  Thanks,

   

  Guest Relations

  Customer response

  07/12/2023

  The business never contacted me or made any attempt at resolution.

• Initial Complaint

  05/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  May 27, 2023 at approximately 6:09 pm I patronized the Ruby Tuesday establishment located at ***** ******** **** ******* ** *****. The problem we had was that the establishment was extremely cold and we could not enjoy our food in comfort. We ordered 2 ribeye specials, a spinach dip appetizer, added 2 salad bar salads, a BBQ chicken Nacho entree and 2 drinks. Please see the attached receipt. My wife requested a med rare rib eye and I requested med. Both orders were not correct. Her steak was well done and my steak was to small of a portion and felt tough. I requested to see the manager she suggested that I try a sirlion, which I declined. The replaced order was not a improvement as my rib eye steak was replaced with a sirloin steak which I declined, it was tough and chewy unlike a rib eye steak should taste. The waiter/bartender was rude and unassuming. She kept chatting with the older guy behind our booth. We came this establishment 3 times in the pass the services was much better and we enjoyed a much tender steak than this day. Also the A1 sauce was old and sour. After spending $77.45 and a tip I was very disappointed today. I would like to be made whole and refunded for this terrible service and experience.

  Business response

  06/13/2023

  Hello,

  We are sorry to hear about your recent experience. A member of our team will be reaching out to you directly.

  Customer response

  06/20/2023

  The business never contacted me directly 

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 1/5/23 at ruby tuesday in Kingsland, GA I was picking up a to go order when I was told that they did not have what i ordered. I am a regular for 5 years and had not received a call back and asked if they tried to call and was told that they dont call customers back even though they ask for a call back number… i expressed that i felt that was strange and a major inconvenience and that all they had to do was call, particularly because I’ve received call backs in the past from them…. A gentleman sitting relaxed at a table with no uniform or black attire and a laptop all of a sudden told me that they dont do that and told me “not to get smart sunshine”. Turns out that was the GM. He then charged at me when he walked away and I approached him to ask for my refund that i had not received. He then called police to the property who let me go without issue after explaining the situation and the officer telling me that he could “see what was going on” when the GM came out and interrupted us multiple times while we were speaking calmly outside. Before i left, the GM assured officers he would refund me but asked to have me banned from the property first. So now i am no longer welcomed at the establishment over an out of line GM and I have yet to receive my refund. Reached out to guest relations after being instructed to do so. Was asked for my contact info on 4/13/23 and provided info on 4/17/23. I have not been contacted.

  Business response

  05/18/2023

  Hello,

  We apologize for the delay. A member of our team will be following up with you.

   

  Thank you,

  RT

• Initial Complaint

  05/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On April 21st, I placed an online with Ruby Tuesday located at 1230 Virgini* *** **** ****** ** *****. I arrived to pick up this order and after waiting 30 minutes was told they sold out of fish & chips "a long time ago" and was asked if I wanted something else. I declined and was told I had to contact their "800" number for a refund but was not given a phone number. I have called the restaurant everyday at various times since Monday April 24th and have been unable to reach anyone. I have reached out to the business once on their contact us link on the website and also via email and still have not gotten any response. The restaurant has charged me for 3 meals that they did not provide. The order ****************** for $36.59. I need a refund in full and and have been unable to get any kind of response from this business.

  Business response

  05/16/2023

  We have reached out to the guest on our side. 

  
  

  Business response

  05/17/2023

  Hello,

  A member from our leadership team will be contacting you to discuss your recent experience. Thank you for reaching out.

  Customer response

  05/18/2023

   
  Complaint: ********
  
  I am rejecting this response because:

  This has been goin on for weeks now.  When can I expect someone to contact me and when will my money be refunded.
  
  Sincerely,
  
  Jacquelyn *******

• Initial Complaint

  04/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We've eaten at the local Ruby Tuesday's approx. 40 times since the beginning of the year. We have no problem with the restaurant, its, food, its staff, or its service. We do not understand the rewards program and seek a more detailed explanation of it ................how and when "rubies" are earned and redeemed. The local restaurant staff have not been able to provide answers to our questions, and the corporate telephone voicemail system sends me around in circles; can't talk to a live human being. Very disappointing and frustrating.

  Business response

  04/25/2023

  Hello, 

  The guest contacted us directly and we're working with them.

  Customer response

  05/11/2023

  The company says they're "working with me" to resolve my complaint.  That is simply not true.  I have heard nothing from the company.  I ate at our  local Ruby Tuesday's  yesterday evening.  They have no idea how to resolve the issue.  As I have stated previously, I have no complaint about our local restaurant, its food, its staff, or its service.  My issue is with a promotional  program which Ruby Tuesday's offers, the mechanics of which are confusing at best and which the local restaurant has no answers. 

• Initial Complaint

  04/19/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  4/19/2023 I placed an order online at Ruby Tuesday.com. At the time of the order, I could not edit the sandwich that I wanted. I called to the store 5 times before anyone answered. I then sent one of my employees there to speak with someone about the change that I needed done to my sandwich, when she arrived the entire staff was outside smoking, which is not a problem, the problem is that in that time no one called me. After getting someone on the phone I was advised that the grill was down and that my order would be delayed. Remind you not once was I notified of this from the restaurant. I placed this order for my job and was for our lunch break. I then advised them that I could order from another restaurant if they would go ahead and process my refund. I was advised that I had to request a refund "from whatever site you placed the order" Now I understand the refund policy about waiting the 7-10 business days, but how can you tell me that I have to process my own refund because your grill is down.

  Business response

  04/20/2023

  We will go ahead and reach out to the guest. 

  Thanks,

   

  Guest Relations

  Ruby Tuesday

  
  

  Customer response

  04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complain* ** ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Stephanie W****

• Initial Complaint

  03/29/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/5/23 at ruby tuesday in Kingsland, GA I was picking up a to go order when I was told that they did not have what i ordered. I am a regular for 5 years and had not received a call back and asked if they tried to call and was told that they dont call customers back even though they ask for a call back number… i expressed that i felt that was strange and a major inconvenience and that all they had to do was call. I’ve received call backs in the past. A gentleman sitting relaxed at a table with a laptop all of a sudden told me that they dont do that and told me “not to get smart sunshine” and charged at me when I approached him to ask for my refund that i had not received. He then called police to the property who let me go without issue after explaining the situation and the officer telling me that he could “see what was going on” when the GM came out and interrupted us while we were speaking. I believe his name may have been Dave. Before i left the GM assured officers he would refund me but asked to have me banned from the property. I have yet to receive my refund.

  Business response

  04/12/2023

  Hello, 

  The guest did not contact us regarding this issue, please have them reach out to us at [email protected].

  Thank you, 

• Initial Complaint

  03/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 3/16/2023, I placed an online order (Order # ***************** for $21.79) and paid for it for the Ruby Tuesday located at 5802 20th St E Ellenton, FL 34222. When I arrived at the restaurant at approximately 9:30 PM EST to pick up my dinner, I found all doors locked and no staff available to assist me. Despite waiting for 15 to 30 minutes, I received no response from anyone. After waiting for an extended period, a staff member named Kendrick finally emerged and informed me that the restaurant had closed at 9 PM EST, contrary to the advertised closing time of 10 PM EST, due to a shortage of staff. Kendrick also advised me that he was unable to prepare my dinner or issue a refund. To register my complaint and request a refund, Kendrick took down my personal details including my name, phone number, last 4 digits of my card, and order number, and promised to escalate the matter to the manager, Zach. The following morning, on 3/17/2023, I visited the restaurant at 8:15 AM EST to speak with Zach and request a refund. However, Zach also proved unable to process the refund and stated that he would need to request it and get back to me. Despite providing my email address to Zach and requesting an email confirmation regarding the refund status, I have not received any correspondence or updates from the restaurant. This situation has left me highly frustrated and dissatisfied with the restaurant's false advertising of its hours of operation, subpar customer service, and failure to process a refund.

• Initial Complaint

  03/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Online order ***************** On 3/12 I placed an online order for pickup at the Henderson, NC location. The order was to be ready at 7:46pm and I arrived shortly after at 7:50pm. My order was: 1 Ruby's Signature Sampler, 1 Ribs & Crispy Shrimp with a loaded baked potato side, 1 Ribs & Crispy Shrimp with tator tots. All totaled I was charged $70.79. Upon arriving I was told they were out of ribs and I would have to order something else. I placed a replacement order of significant less value than my original order. My revised order: 1 Ruby's Signature Sampler, 1 Crispy Shrimp Platter, 1 New Orleans Seafood Significantly less value at 49.07 when I put the same order in as a test. It took over 40 minutes to prepare. My appetizer meanwhile apparently just sat. When I inquired about a refund for the difference in price he told me it was the same price. Assuring him I knew they weren't even close he told me I could just order something else. One, I didn't want anything else and two, I certainly wasn't going to wait around for another order to be prepared while my current order sat. I said I just need a refund for the difference. He told me they couldn't process any kind of refund, I would have to do that online, he told me there was some way to do it he just couldn't tell me how. It was close to an hour after I had arrived. When I arrived home, I found the appetizer not only had indeed been prepared long before the entrees but also was missing every single sauce that should have been included. I searched online to request a refund and found none. All I found was a way to leave a comment. I filled that section with contact information and submitted it along with my story and request for refund of the difference. To date I have received no response to that request. I emailed guest relations and I have received no response. Space limits other complaints with this horrible experience and underdelivered order.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩