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Business Profile

Bank

First Horizon
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for First Horizon's headquarters and its corporate-owned locations. To view all corporate locations, see

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First Horizon has 34 locations, listed below.

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    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/04/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on April 4th we got a letter from our local first horizon branch , stating our 2 business account will be close per the bank decision. we ask the branch manager for explanation or reason and nothing was provided. as well we call the customer *********************** line and their answer was, we got no notes on the acct. at this point I'm seeking an explanation to why the account is been close . after 14+ of business with this bank, since it used to be call ***************************** and has change the name several times. I just want the main reason . since this feel like a slap on the face. been treated like this. even though been personal customer for 23 plus years. my name is ***** ******** the owner of this acct. phone number is **********

      Business Response

      Date: 04/11/2025

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I came into the bank location ************** today at March 25 12:30pm. Im a new customer with ******************** Bank and I came in today with bad experience from 2 of the employees (black females). Theyre were acting very rude, unprofessional, and upsetting attitude towards me. One of the ladies stated She want too much as if its not her job to help the customer. I wanted to change my pin number but I couldnt because laughing was more important to them than work. Hopefully this message reach the manger.

      Business Response

      Date: 03/28/2025

      Hello,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:03/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CANT GET THE BANK TO CLOSE AN ACCOUNT

      Business Response

      Date: 03/17/2025

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In July 202 First Horizon purchased ***********, where I had accts. In 2024, I had several health issues that necessitated me moving from ********* to *****. We had checking and savings accts with ******************** and we had several thousand in the savings acct. Working with our local Louisiana banker, we set up the accts in such a way that the checking would draft from savings if there wasn't enough to cover the debit in checking. From the start this never worked. We would receive bounce notices every month. While we lived in **. we would just go down to our bank and they would fix it - and they would talk to First Horizon about getting this situation fixed - actually linking the accts. However, ******************** never did link the accts.When we moved to ***** in October 2024, we moved most of our money to **************** but we left money in First Horizon so that small or irregular drafts that we would have, would be paid. We left over $15,000 in the First Horizon savings to cover these drafts. We began calling the bank ourselves when the inevitable monthly bounce mail came in. From October 2024 until February 2025 we called the bank every time and asked what was going on, please fix this. And, they always said that they would. But, the bounce notices have continued. In conversing with the bank, they have alway said, "whoops, sorry about that. we'll take care of it." Nothing changed. Last week, I finally got through to the highest level that they will let me and again the employee expressed sorrow and admitted the fault of the Bank. A report was filed with the next level up in their hierarchy, this person was supposed to approve fixing the accts and refunding ********************** I should not have been charged. I was told that by today, 2-3-25 at the latest I could expect to get satisfaction. The man I had talked with called me and said he was sorry, but no one got back to him. I want a full accounting and all overdraft fees returned and I would like an explanation.

      Business Response

      Date: 02/12/2025

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a credit card only with First Horizon. I got the card when it was First, Tennessee and I had an account at that time with First Tennessee. Ive had this card for at least 15 years and never had a problem until this last year. They have stopped taking electronic payments. Why?! I found this out when I received a letter from ** stating they didnt receive a payment that I knew I made. Called my bank and they verified the day they sent the check. Huh? She said, unfortunately they dont accept electronic payments so we send a check. I do bill pay online from my bank and when I choose the date I want to pay it wont allow me and it picks the date for me. Im not even sure how that can happen since I bank with ***. So how they set parameters at other banks baffles me. I made a payment over the phone with FH and then tried to make another one 2 weeks later. ****. You can only make one payment a month and it has to be 30 days apart. Meaning, you cannot make your payment until the 31st day, which sets you up for failure. You have a late pay and a late fee. I have not had a late pay on anything in the last 10+ years. And you cannot make a payment over $2000. I spoke with a very nice customer ********************** person about this issue and she showed me a way to set up my bank account, which is not with First Horizon, as a transfer account and that way I could avoid the 30 day restriction. I did that and it still will not accept the payment until its been 30 days. Called back, a different customer ********************** person told me that the last person had been mistaken and shouldnt have told me that. I never had an issue with any of this until midway through 2024. This just seems shady to me. Unprofessional and unethical at the very least. This is now damaging my credit report unnecessarily and quite frankly, Im ******.

      Business Response

      Date: 02/05/2025

      Good Afternoon,

       

      Please find our response to this complaint attached.  Thank you.

       

      Sincerely, 

      First Horizon Bank

    • Initial Complaint

      Date:12/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/11 I opened an account, with the 450 promotional bonus if ***** was deposited within 90 days. I have met this requirement months ago and the 90 days have passed and I still have not been given my bonus.

      Business Response

      Date: 12/24/2024

      Hello,

      Please find our response to this complaint attached.  Thank you.

      Sincerely,

      First Horizon Bank

      Customer Answer

      Date: 12/24/2024

       
      Complaint: 22708873

      I am rejecting this response because:
      The bonus was to be deposited WITHIN 10 days. Saying within means it should fall before 1-9. Saying that I should call on the 27th means the 11th day and it is not acceptable.

       

      this should be deposited TODAY.
      Sincerely,

      ******* ****

      Business Response

      Date: 12/30/2024

      Good Morning,

      Thank you for reaching back out.  We are sorry to hear that you may be dissatisfied with our response.  However, we are unable to offer a different response at this time.  We recommend reviewing the letter response emailed to you on 12/24/24 for further information and next steps.

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:12/14/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a Bank account with ******************** 9/05/24 I received a promo code for a 450 dollars I followed all the guidelines to receive the 450 incentive I waited said amount of time and me and a bunch of others havent received anything WE WERE SCAMMED INTO BANKING WITH FIRST HORIZON and every time I speak with customer ********************** no one has answers !

      Business Response

      Date: 12/19/2024

      Good Afternoon,

      Please find First Horizon's response to this complaint attached.  Thank you.

      Sincerely,

      First Horizon Bank

    • Initial Complaint

      Date:12/05/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a new account and met stipulations for a $450 bonus. It had been more than 90 days since I opened the account and the stipulations were meeting the first three weeks of opening. Dealing with First Horizon has been nothing short of a nightmare and I want my bonus paid immediately as I qualified for it.

      Business Response

      Date: 12/10/2024

      Please find our response to this complaint attached.  Thank you.

    • Initial Complaint

      Date:12/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently over-drafted my First Horizon bank account un-knowingly. Upon looking through my transactions, I realized most of them were not even authorized by me. This was my first time getting charged overdraft fees or requesting to have them waived. I was charged two separate overdraft charges of $105 each for a total of $210 in fees alone ! I called first horizon and asked could I please have them waived, this was the first time Ive incurred charges on my account. The representative informed me she could only waive $70 of the fees but she would reach out to my local branch manager to see what they could do and they would call me back. I waited days with no phone call so I decided to reach out to customer ********************** again. The representative informed this time said she called my branch and they said the $70 is all that can be waived. This was terrible customer ********************** and I cant believe they would deny waiving fees for a first time occurrence as well as since some the transactions were not made by me ! Ive never experienced this with any other financial. I would like to have these fees waived so I can cover my account , but I can not afford an extra $210 in fees.

      Business Response

      Date: 12/10/2024

      Please find our response to this complaint attached.  Thank you!

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: October 30, 2024 Called my cell phone 3 times within an hour, left no message. On investigation I found that this was First Horlzon Funding in *********, ****** trying to solicit business by claiming that the person they were calling had applied for a loan, but they "needed some more documentation to approve it." I have never done business with this company, and have never applied for a loan of any kind. I consider this unwanted phone solicitation or phishing.. I have no idea how they got my cell phone number.

      Business Response

      Date: 11/12/2024

      Our response is attached. 

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