ComplaintsforFirst Horizon

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Initial Complaint
07/23/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They have been spoofing numbers and calling me at least once a day. *** tried answering to have them take me off their list. Its all automated and doesnt do anything. I tried talking to their customer ********************** through their calls and they immediately hang up when I tell them to remove me.
Business response
07/24/2024
Please find our response to this complaint attached. Thank you.
Customer response
07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

***************************

, VA 22193
Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Keep getting multiple calls from multiple numbers from First Horizon funding claiming I need to provide more information regarding my $80,000 loan application? FOr one, havent done business or even heard of them and for two, very laughable. Have requested many times to remove my number but then get call from another number. Final straw was call this morning at 659am and message left. Any more of these and I will see what legal recourse I have. I want this shady company to STOP calling me asap.
Business response
07/17/2024
Please find our response to this complaint attached. Thank you.
Customer response
07/17/2024

Complaint: 21997093

I am rejecting this response because this is the only company that I am getting these calls from. Clearly this is a shady form of marketing. Interesting enough, I haven't gotten any calls yet today and normally would have had several. Either way, I am checking to see what recourse I may have.

Sincerely,

***************************
Business response
07/17/2024
Good Afternoon ***************************,

Thank you for reaching out to us. We are sorry to hear this is happening. However, we can confirm that the above-stated calls you received were neither originated at nor initiated by First Horizon. We appreciate your vigilance, and we have escalated the issue. Our recommendation is to always exercise extreme caution before disclosing any personal and/or identifying information by phone. If you feel a phone call you received may be legitimate, please initiate contact with us by calling or visiting your nearest First Horizon banking center.

Sincerely,
****************
First Horizon Bank
Initial Complaint
07/15/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
For months now this company has called me multiple times a day if not at least once a day from different phone numbers in different states. I blocked every incoming call but the calls and messages continue despite me telling them multiple times to remove me from their call list. I have never done business with this company, I never intend to do business with this company, but they some how are missing important documents to be able to complete my loan application. I am not looking for loans so I have no clue how I ended up on their radar but I just want to be left alone.
Business response
07/17/2024
Please find our response to this complaint attached. Thank you.
Customer response
07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

*************************

, CA 95356
Initial Complaint
07/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
on june 23rd i got incerated unti july 7th 2024.. l i have 2 unauthorized transactions that took place one was a atm withdrawal for ***** other was waffle house transaction *****when my card and pen was sent to the wrong address and they denied disputes without investigating it first nor was a provisional credit issued when they were both unauthorized their dispute time is 10 days they were denying my disputes not knowing I never had a card...because my card was never received that was sent int he mail and where I opened up the account they do not create cards at that branch...i jut got a card made yesterday on 7-12-24 they refuse to provisionally credit my account for either dispute...a waffle transaction and another transaction for a 40 dollar transaction both were unauthorized and they are violating regulation e policy by denying a dispute then investigating it and have not issued a provisional credit on my account this is unauthorized I didnt have a card and I was incarcerated since
Business response
07/15/2024
Please find our response to this complaint attached. Thank you.
Customer response
07/17/2024
they have reopened the claim had me to send in documentation showing that i was incarcerated but they have yet to credit my account during this investigation which has now went beyond the 10day process without receiving a provisional credit while they are investigating this issue
Complaint: 21980495

I am rejecting this response because:

Sincerely,

*********************
Business response
07/17/2024
Please find our response to the complainant's rejection attached. Thank you.
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
i have never worked with this buisness before. i havent applied for a mortgage, i havent even registered for anything on sites like realtor.com, zillow etc. However, i started getting inundated with calls from this company back in March 2024. it is now July 2024 and i am still getting 4-6 calls a day from this company about some funding or another. when you answer its just a robot on the line with an automated message and no way to remove you from their call list. They call from TONS of different numbers so you cant even block them. im thinking about changing my number at this point because its absolutely ridiculous and extremely annoying.
Business response
07/09/2024
Please find our response to this complaint attached. Thank you.
Initial Complaint
06/21/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has been calling and leaving multiple voicemails a day. They claim that I have an incomplete application for a loan. I have not solicited their business or taken any steps to start an application or anything with them. I would classify the frequency of calls and voicemails as harassment. I've tried blocking their numbers but they use a service that changes their phone number and often spoofs their location to being nearby.
Business response
06/26/2024
Please find our response to this complaint attached. Thank you.
Initial Complaint
04/25/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We have a business account with ******************** Bank(formerly Suntrust). To avoid overdraft fees we have set up daily alerts to let us know when the balance is low so we can transfer funds when necessary and avoid any overdraft fees. First horizon advertises their alerts to send you a low balance alert on the day it gets low. This is false advertising. Instead they email you the day AFTER your balance gets low and AFTER they have already charged an overdraft fee! This is predatory behaviour and I have also contacted the ************************************ to file a formal complaint as well. I would like a refund of all fees charged since setting up the daily alerts.
Business response
05/02/2024
Please find our response to this complaint attached. Thank you.
Initial Complaint
04/16/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been attempting to collect funds from closing my account with this bank. They give me one excuse after another for not refunding my funds. 1/26/24 - filled out online form asking how to close account from out of state. Awaiting a response.They responded to call in. 2/6/24 - called in a spoke with ***. She was able to close the account and a check will be mailed in 7-10 business days. 2/20/24 - VERIFIED ONLINE IT SAYS CLOSED ACCOUNT. NOW JUST WAITING FOR CHECK ****** 3/14/24 - STILL NO CHECK 3/21/24 - called 800 number and they sent check to Michigan home address. They said they can not re-issue a check for 90 days. They then said that to get a new check I would have to go to a branch in person. I objected to this as we can not go in person, and someone should be calling me within 2 days.4/1/24 - they called me and will issue another check after 90 days. They are mailing us a form to fill out and mail back. Once they get that - when 90 days hit, they will send out a new check.4/12/24 - got document to fill out and email back.4/16/25 - got a phone call and they need the document notarized. They will not re-issue a check to me unless I go in person or send them this document notarized and original. I live on a remote island with limited services. I can not go into a branch as they do not do business in my state. I can not easily get off the island to get a document notarized - this will take me at least 6 weeks. I have explained these circumstances to them several times. At this point, I feel they are giving me the run around with not issuing my funds that were in my bank. This fiasco doesn't even seem worth it. Last person I spoke with was *************************
Business response
04/26/2024
Please find our response to this complaint attached. Thank you.
Initial Complaint
04/16/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** did not tell me my savings accounts would be subject to fees if I had a certain amount of withdrawals.
Business response
04/19/2024
Please find our response to this complaint attached. Thank you.
Customer response
04/20/2024

Complaint: 21583277

I am rejecting this response because: they have not said if my fees will be refunded.

Sincerely,

*************************
Business response
04/22/2024
Per our acknowledgment letter dated April 19, 2024, we mailed our response to your complaint on April 19, 2024. Please allow 7-10 business days for receipt. Thank you.
Customer response
04/22/2024
I just received a letter and it all it did was say why there were fees. They didn't acknowledge my initiial complaint the employee at the branch did not tell me about those fees. That's why I feel the fees should be refunded.
Customer response
04/22/2024

Complaint: 21583277

I am rejecting this response because: they did not refund my fees. I was never informed about the fees. The letter only said why there were fees despite the fact my whole reason for a complaint was because it was never explained to me what would cause fees to incur.

Sincerely,

*************************
Business response
04/23/2024
Please find our response to the rejection attached. Thank you.
Initial Complaint
02/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On, February 9th, 2024, I went to, FIRST HORIZON, on ******************* in, ************, **************. After receiving my statement, I realized that there were many things in question. FIRST. Someone at, FIRST HORIZON has changed my address? SECOND. It appears that, FIRST HORIZON is still receiving and doing transactions in my name associated with a CLOSED Account for my, MAYOR ********** Account). THIRD. The account number that is on the statement does NOT reflect the balance for the date of the transaction for the account that was opened recently. FOURTH. There are more than one account opened in my name that, FIRST HORIZON is RE-ROUTING, from VETERANS PENSION IN TO INCLUDE MORTGAGE PAYMENTS for a loan that, I did NOT create. FIFTH. I am requesting all ACCOUNT INFORMATION. I am requesting all DEBIT CARD, CREDIT CARD INFORMATION, as my entire name is NOT spelled out that corresponds with the information on the printout. SIXTH. The Teller could NOT explain to me what, STATUS CSTREQ MEANS? Employees at, FIRST HORIZON ARE JUXTAPOSING BANK RECORDS, WHICH ARE FEDERAL OFFENSES TO INCLUDE, DOMESTIC TERRORISM, AND TREASON WHICH IS PUNISHABLE BY DEATH! Thank you. ************************************************, Friday February 16th, 2024.
Business response
02/27/2024
Please find our response to this complaint attached. Thank you.

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