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Business Profile

Credit Union

Orion Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Orion Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orion Federal Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not responsible for the debt attributed to ORION FEDERAL CREDIT U. There is no contractual agreement between me and ORION FEDERAL CREDIT U, and they have not furnished the original contract as requested.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed on October 12th that this business deducted ***** from my checking account. Since then every month on the 12th I have been charged. After further research I have found that they are a debt collection agency who I have NEVER set up any agreement with. I have no emails from them no receipts I dont even know who they are or how they even got my bank account information. I have never spoken to them before but yet am being charged every single month. I also tried through their website seeing if I did have an account i did not know about and it says they do not have any accounts matching my SSN or DOB. I want the money refunded.

    • Initial Complaint

      Date:07/23/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was a victim of identity theft which involved my checking account at ************* back in April 2024. I contacted Orion Credit Union about this since most of my payments for my 2024 GMC account with ********************** is paid from my ************* account. I spoke a representative at Orion requesting my option to pay this particular account without affecting my credit or relationship with Orion. The representative at Orion suggested I stop all ACH for this particular account until the identity theft issue has been resolved. I continue to make my payments which I made two payments in April 2024 for my *********** payment. My balance remained the same $82,238. I made June payment of $1574 which is my regular payment when I opened this account in September 2023. My interest was 9% and regular payment $1574. The requirement to obtain this payment and interest rate was direct deposit, ACH payment and to use my debit card. I maintain this requirement until I was a victim of identity theft. I tried be proactive by notifying Orion of this issue, but without notice, Orion increased my interest from 9% to 12% and payment from $1574 to $1775. I have made multiple calls to resolve this issue since April 2024. I spoke with ***************************** multiple times to resolve this issue but no resolution. ******** told my her boss will call my to resolve this issue, but I never received a call back. I spoke with ******************, customer service supervisor that told me he was sending an email to someone in the lending department to resolve this issue, but no call. I spoke with a lady in the lending department that told me a manager will call me back within 24 hours, but I havent received any call back. This issue has been going on since April 2024 all my payments since April. I have a total of 4 car loans, credit card, checking and saving account which I never have been late paying. This is very disappointing to know I have all of these banking relationships with Orion and I am being treated like this!

    • Initial Complaint

      Date:06/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It happened in April of this year, as I desperately needed the figure of deposits from my bank account to do my tax declaration. As my password was no longer valid, and Orion failed to send a certification to my phone in ******, I had to call in long distance to the banks's customer service, not once but twice, only to waste time and money, but did not get the service. Eventually, I did my tax declaration by guesswork from the records of the previous tax year. I only request Orion to have the access to my records restored to me.

    • Initial Complaint

      Date:04/23/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have banked with Orion Federal Credit Union and Memphis Teachers Credit Union for the last 40 years. The last two weeks they began holding my paycheck, which I deposited for two days before Crediting my account with me with the funds. I have never had one of my paychecks bounce. I am formed the teller that if the issue wasnt resolved, I would have to find another bank to do banking with. He said he could not help me. I called customer service and complained and they said they couldnt do anything about it. I find it very sad that they treat a long -time, faithful customer in that manner.

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took money for my checking account 2 times now.i don't even know what this is or what they do

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Correction to my credit report. I demand this account be removed from credit report.

    • Initial Complaint

      Date:12/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called and spoke with ******* after I was advised that SSA benefits advisories would go out extra early so that financial institutions may make the deposits available sooner due to back-to-back holidays and reduced staff. I was advised by ******* at Orion that the payments for the 1st had posted early and the 3rd payments may as well. The payment has not posted as of today and I don't understand why the credit union would not post the payment now rather than the 2nd or 3rd. I requested a manager's call back, but ***** has called. I'm becoming uneasy about banking there, as it is proving to be very inconvenient and highly stressful.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a 2017 mini ****** ********** finance by Orion. I been having insurance since I drove it off the lot. When I called Wednesday they said I haven't had insurance since September. I have been with ***************** since August 28th Orion has been charging me for insurance. I know my new insurance sent them a letter. I have a copy of the letter.I ask was they going to refund my money they said no it would go towards the car payment I think I should have a say where it goes. I had accident Nov.11 and my insurance paid. I ask would they reimburse my insurance and they said no because they only cover if the car is total never heard of such. I want money from both since it is against the law to have 2 insurance on a car

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I can not pay my bill online or over the phone. Their website has not worked right since I received a loan from OFCU. Almost everytime I call the customer service number the wait time is super long and I seem to get hung up on. On the website I was finally able to get logged on a couple of months ago. I had set everything up to do auto pay for my loan payment. I didn't realize that it wasn't working until this month of August. I got on to their website to see what the issue is and it says that my account is incomplete, that I don't have a home phone number, which it is input where it needs to be. I try to call and I just get hung up on after waiting an hour. I have had nothing but problems with OFCU.

    Orion Federal Credit Union is NOT a BBB Accredited Business.

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