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Business Profile

Credit Union

Orion Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Orion Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Orion Federal Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1.I have never had an account with this company ORION FEDERAL CREDIT UNION 2008357L****, REMOVE from all credit agencies from reporting. 2.consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code ****a (3) 3.This letter is in pursuing 15 U.S. Code ****c (c) Ceasing communication 4.I am the consumer mentioned in 15 U.S. code ****a (3) You are ORION FEDERAL CREDIT UNION the debt collector ***************** (5) I am invoking specified remedies under use 15 U.S. code ****c (c) (2) as a creditor I am demanding you to terminate all farther efforts pursing to 15 U.S. Code ****c (c) (1) 5.I am the executor under the 15 U.S. Code ****c (d) pursing to 15 U.S. Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section: (1) (2) and (4) 6.According to 15 U.S. Code 1962e (8) Communicating or threatening to communicate to any person credit information which is known, or which should be known to be false, including the failure to communicate that a disputed debt is disputed. **** U.S. Code ****e (12) The false representation or implication that accounts have been turned over to innocent purchasers for value. 8.As mentioned in the 15 U.S. Code 692f Unfair practices (8)9.While pursuing to ****g (b) while the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt. ***** U.S. Code ****k Civil Liability (a) Amount of damages Except as otherwise provided by this section, any debt collector who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of (1) (2) (A) (B) (3)

    • Initial Complaint

      Date:08/01/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a debit MasterCard in the mail from Orion Federal Credit Union out of Memphis TN I then received a notice stating I have an account with them I have never heard of this bank before in my life. I have tried calling them for over 2 weeks now and the recording says the same thing with their local number and their toll free number theres 30 people ahead of you then youre holding for hours then hung up on this is fraud. I called the number on the debit MasterCard and hit the key for dispute and the lady said that they have all my information and the card was activated but refused to deactivate it when I asked her. There is something very fishy going on here I did NOT open an account with this credit Union its not on my credit so why couldnt she cancel this card? I dont know what the bank account number is I was never issued one just the last 3 digits. Please close this account in my name Ive been trying to do this for two weeks now. The number I been calling is ************** and ************.

    • Initial Complaint

      Date:07/15/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a credit card from them that I did not apply for. I have tried on 3 separate occasions to call them, and I have left messages that never get returned. I have also tried contacting them by email. I have not gotten any response from them explaining why they are sending me an unsolicited credit card and don't know how to get it canceled and make sure it is not on my credit report.

    • Initial Complaint

      Date:07/11/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called Orion and spoke to an employee about a pending fraudulent charge on my account, the employee said there was nothing they could do until the payment fully processed and I said okay I guess I understand if that's the policy but they did not suspend my card or account. the payment did process but then more fraudulent charges were made. it was the weekend so i did my best to call the automated system and cancel my card and was unable, the system stated it wasn't able to access my records and nothing was done. I then went to the business in person and spoke to someone who who stated that it was wrong of the previous employee to not suspend my account. With that being said the new and current employee I was speaking with in person was only able to help me out by printing my transaction history and giving me another number to call "Charge back customer service" I called and was hung up on 3 or 4 times and then when someone finally answered they said their system was updating and call back in a couple hours. NO one has been able to help me and my account is negative over $500 due to this, and I have not yet received help after reaching out multiple times.

    Orion Federal Credit Union is NOT a BBB Accredited Business.

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