Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gossett Motor Cars has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gossett Motor Cars

      1900 Covington Pike Memphis, TN 38128-6981

      BBB Accredited Business
    • Gossett Motor Cars

      PO Box 280059 Memphis, TN 38168-0059

      BBB Accredited Business
    • Gossett Motor Cars

      1825 Covington Pike Memphis, TN 38128-6931

      BBB Accredited Business
    • Gossett Motor Cars

      1875 Covington Pike Memphis, TN 38128-6980

      BBB Accredited Business
    • Gossett Motor Cars

      1880 Covington Pike Memphis, TN 38128-6904

      BBB Accredited Business

    Business ProfileforGossett Motor Cars

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 13 Customer Reviews

    Customer Complaints

    80 complaints closed in last 3 years

    30 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/1/1994

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers new & used car sales, service and parts.

    Business Details

    This is a multi-location business.

    Find a Location

    Gossett Motor Cars has 11 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gossett Motor Cars

        1900 Covington Pike Memphis, TN 38128-6981

        BBB Accredited Business
      • Gossett Motor Cars

        PO Box 280059 Memphis, TN 38168-0059

        BBB Accredited Business
      • Gossett Motor Cars

        1825 Covington Pike Memphis, TN 38128-6931

        BBB Accredited Business
      • Gossett Motor Cars

        1875 Covington Pike Memphis, TN 38128-6980

        BBB Accredited Business
      • Gossett Motor Cars

        1880 Covington Pike Memphis, TN 38128-6904

        BBB Accredited Business
      Location of This Business
      1900 Covington Pike, Memphis, TN 38128-6981
      BBB File Opened:
      3/29/1990
      Years in Business:
      39
      Business Started:
      1/1/1985
      Accredited Since:
      6/1/1994
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Gossett Hyundai
      • Gossett Chrysler
      • Gossett Audi
      • Gossett Imports
      • Gossett Chrysler-Jeep-Dodge
      • Gossett Kia
      • Gossett Mitsubishi
      • Gossett Porsche
      • Gossett Volkswagen
      • Gossett Kia South
      • Gossett Volkswagon Germantown
      • Gossett Fiat
      Hours of Operation

      Primary

      M:
      7:00 AM - 7:00 PM
      Business Management
      • Mr. Al Gossett, Owner
      Contact Information

      Principal

      • Mr. Al Gossett, Owner

      Customer Contact

      • Mr. Al Gossett, Owner
      • Mr. David Gossett, Owner
      • Mr. Brian Gossett, General Manager
      • Mr. Steve Edwards
      • Mrs. Lisa Gossett-Lilley
      Additional Contact Information

      Fax Numbers

      • (901) 248-1101
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      80 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/24/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      7/1/2024 I had my vehicle towed to Gossett Chrysler Dodge Jeep Ram-*************************************************** for diagnostic. I was told the radiator and condenser needed to be replaced. I agreed and paid over $3,000 for service, but after receiving my vehicle back 7/19/2024 it started to run hot again. 7/22/24,I had to take leave from work and return to the dealership. I expressed displeasure with the bad service to the manager and afterwards was informed the upper hose wasn't reconnected properly from repair. 7/25/24 , I was called to pick my vehicle up and the bumper wasn't properly placed back on. The mechanic who was scolded for /had to correct his error wasn't in a hurry to assist with placing the bumper back on correctly. I had to return to work and didn't trust leaving my vehicle again. I financed an astronomical amount for horrible/untrustworthy service . If I wanted shade tree service, I would've paid shade tree prices. I'm aware the disclosure states my vehicle is high mileage and the service would possibly not fix it, but the issue was in result to the mechanic not connecting the hose back ( attached document). This has caused me to lose money and time. I feel my debt for the service should be decreased.
      Read More

      Customer Reviews

      13 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Val R.

      1 star

      06/13/2024

      Worst sales experience I have ever had!!! Do not buy cars from this company. I am a woman, and I was treated with disrespect. I would go as far as to say that misogyny and racism are alive here. I was uncomfortable. I test drove a vehicle , and there was no gas in the car. Did not have enough gas to get back to the dealership. I put my own money in the vehicle for gas, so that I could safely get back to the dealership. Was not reimbursed. And the car was sold right out from underneath me. I believe I was "bait" to get a sale. This place perpetuates "the sleaze" in a car dealer. I do not recommend spending your hard earned cash with this company!!!!

      Local BBB

      BBB of the Mid-South

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.