Business Profile

New Car Dealers

Gossett Motor Cars

Complaints

This profile includes complaints for Gossett Motor Cars's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

73 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
UnfortunatelI am writing to express my concerns regarding my car, which has been at *** in Mt. Moriah since March 14, 2025. As I am nearly six months pregnant and responsible for managing a household and a care team full-time, having a working vehicle is essential for **** inquired whether *** could provide a loaner vehicle or a similar alternative, but I was informed that this was not possible. I am seeking the best resolution for this situation. Unfortunately, communication at this dealership has not been satisfactory, nor have I experienced a strong commitment to integrity and customer service.While I appreciate the facility's efforts to complete the repairs, I do not understand why my vehicle has taken this long to fix, especially since all the required parts and staff have been available and actively working on it.I wasI was informed that my car would be ready for pick-up on Thursday, April 24th, or Friday, April 25th. However, after attemping to pick up my vehicle, I am now being told that it may take another week to complete the repairs. While I understand that this location is very busy, the lackadaisical attitude of the staff is quite troubling and frustrating.I would like to bring my experience at this dealership to the attention of the owner and the general manager.
Customer Answer
Date: 05/06/2025

Good Afternoon,

My name is ****, and I am reaching out regarding my complaint number 76046533D02D6.

I wanted to let you know that the general manager of the *** dealership has contacted me in response to my BBB complaint. I was uncertain whether I could close my case, but I have now heard back from them and have received my vehicle.

Thank you,

****

Customer Answer
Date: 05/06/2025

Date Sent: 5/6/2025 4:44:03 PM

Good Afternoon,

My name is ****, and I am reaching out regarding my complaint number 76046533D02D6.

I wanted to let you know that the general manager of the *** dealership has contacted me in response to my BBB complaint. I was uncertain whether I could close my case, but I have now heard back from them and have received my vehicle.

Thank you,

****
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was sold a car by the Gossett Mitsubishi Dealership located At **********************************************. The car had multiple hazardous chemicals and mechanical issues with it.
Business Response
Date: 04/29/2025
I have attached our response to Complaint ID #******** ****** ********, along with an enclosure.
Customer Answer
Date: 04/30/2025

In their statement they admitted to selling me a car with damages , more damages were on the Truck as The as the insurance company said in their diagnostics and report on vehicle repairs. They offered me no service and no resolution to the matter.again in their first paragraph they stated they found damages that wasnt reported because they were selling the car as is. Only one party would have known about the damages of the car and that would be the seller of the vehicle that being the merchant Gossett motors Mitsubishi .
Initial Complaint
Date:04/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 19, 2024, I brought my 2023 Kia **** HEV Touring EX to Gossett Kia on *************************** for a scheduled service to address a persistent whining noise from the transmission, which I described online and in person. The dealerships handling of the issue was marked by poor communication and ineffective repairs.Initial Visit: Staff delayed taking my car despite the appointment. They noted the transmission noise I reported.Communication Issues: On May *****, 2024, my calls for updates were met with transfers, holds, and no clear answers.First Repair: They claimed the car was fixed by replacing the *** Control Valve for a recall, but this part is unrelated to the transmission. The noise persisted when I picked it up.Second Attempt: After I returned the car and a transmission expert confirmed the noise, they replaced the intake manifolda part also unrelated to the transmission. I retrieved the car on April 1, 2025, and the noise remained unresolved.Verification: I test-drove a similar model from their lot, which had no noise, confirming my cars issue was not addressed.The dealerships irrelevant repairs and lack of communication wasted my time across multiple visits, leaving my vehicles transmission problem unresolved. I am now exploring legal options.I was also not given a review of repairs for the supposed replacement of the intake manifold.Desired Resolution: I request that Gossett Kia properly diagnose and repair the transmission issue at no cost and provide a proper loaner vehicle during the repair to compensate for the inconvenience.
Business Response
Date: 04/11/2025
Please see the attached response in regard to ID # ******** ****** *******

Thank You,

***** *****

Gossett Motor Cars

Service Director

**************
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 Mitsubishi Outlander from Gossett Mitsubishi in May 2022. The car worked fine until March 1, 2025. I had the car towed to the Mitsubishi service department March 7, 2025. Called service department to ask about a courtesy car until my car is serviced. The employees are rude and lack customer service skills. I was informed that the reason for the delay is that there is only 1 Mitsubishi tech and it will take 2 to 3 weeks until my vehicle can be diagnosed. I have not received not 1 call from Gossett but I would like to. Each time I call (which is about once a week) I am treated sub-human. Can someone from Mitsubishi please give me some sort of update about the lemon I purchased from you?
Business Response
Date: 03/31/2025
I have attached our response to Complaint ID #******** ***** Cheki. Please let me know if you have further questions.

Thank you,

***** Gossett
Customer Answer
Date: 04/24/2025
As of 4/24/2025, I have not received my car from Gossett. I have no faith that whenever I do
receive my vehicle that it would be repaired correctly. I do not know why ***** Gossett
even responded to this complaint because he is not taking care of this issue. More like a lot
of bark but no bite. I called and left a message this afternoon with ******* assistant and still awaits his return call.
I have cases opened with ********** and Mitsubishi and they both spoke
with ***** begging him to send them needed documents so that they can continue with
their claim. **** with Mitsubishi has been calling on a daily basis but the excuses are still
the same. I would not do business with Gossett Motors ever again. I just hope there would
be no retaliation towards me period.

Kesha Cheki
************
Initial Complaint
Date:03/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a used car in August 2024. The engine light came on, so I took it to a *** dealership in ******, **. They said it was my knock sensors, and fixed them along with getting an oil change. I went back a few weeks later because my light was on. They told me that it was probably my engine, but my engine was under warranty. I got a call a week later saying they had a *** techline person come out and they said it wasn't my engine, it was my spark plugs. I also paid for a fluid flush at this time. A week later, I broke down on the side of the road, and had to have it towed to ********** in *******, **. I told them about the engine problems, they told me they would get a *** techline person out. A week or so later, they told me that *** will not honor my warranty because it's a salvage title. My car does not have a salvage title. I got my insurance involved, and they called Gosett *** and were told that *** was not honoring my warranty because there was sludge in my engine and it was not maintained. I have the receipts and service record for recently getting an oil change as well as a fluid flush. There's no reason they should not be honoring my warranty.
Business Response
Date: 03/28/2025
I have attached our response to Complaint ID #******** ******** ****, along with all enclosures. Please let me know if you have further questions.

Thank you,

***** Gossett
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A *** ****** vehicle VIN # ***************** was under power train warranty mileage of ********. On May ******* the vehicle was towed to Gossett Kia. Since then I have tried to have tow companies come get the vehicle to take it to a Jonesboro *** and Gossett has refused to release the vehicle to the tow companies costing me thousands of dollars. Gossett stated at the time the tow companies were trying to pick up the vehicle that I owed money to them for diagnostic fees, but Gossett Kia has refused to acknowledge any bill owned when I call them. Because I have attempted on a couple occasions to pay tow companies tow the vehicle from Gossett Kia in ******* to ************* in *********, ********. I feel that Gossett Kia should pay to have the vehicle Towed to *********. This stems from the fact that Gossett Kia has refused to release the vehicle to reputable tow company for towing the vehicle for reasons that Gossett Kia cannot explain.
Business Response
Date: 02/05/2025
Ms. ***,

Attached is our response to Complaint ID #******** ***** *******. Please advise if you have further questions.

Thank you,

***** Gossett
Initial Complaint
Date:01/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against the service department of Mitsubishi Motors, specifically regarding my experience at Gossett Mitsubishi ********************************************* I have received has been absolutely unacceptable. Over the past two weeks, my car has been back and forth to their service department multiple times, often being kept for days at a time, and yet, no one has been able to diagnose the issue with my vehicle. As a parent, this ongoing uncertainty has placed an immense burden on me. Their best solution was to suggest I wait until the car cuts off or hope that it cranks and then have it towed back to the dealership. This is completely impractical and irresponsible, especially given that I am a single mother and I rely on this vehicle to safely transport my child to and from school.The service manager, *** ******, has been particularly unhelpful. He lacks the basic interpersonal skills and customer satisfaction focus that should be a standard in any service-related role. Furthermore, with the exception of ******* and the parts salesman, the rest of the staff has been consistently rude. They do not greet customers or show any concern for the inconvenience caused. They do not offer loaner vehicles as well. This level of service is entirely unacceptable for a company of Mitsubishis reputation. I am extremely dissatisfied with my experience and would not recommend this dealership to ********* address this matter, I plan to take the following steps:1.File this formal complaint with the Better Business Bureau. ********* Mitsubishi Motors Headquarters to escalate the issue and provide the names of the individuals involved. 3.Explore potential legal action to address the inconvenience and distress caused by this ongoing issue. 4. Car Rental Refund I trust the BBB will take my concerns seriously and assist in holding this dealership accountable for their actions.Thank you for your attention to this matter.
Business Response
Date: 01/30/2025
Ms. ***,

Attached is our response to Complaint ID #******** ********* *********. Please advise if you have further questions.

Thank you,

***** Gossett
Customer Answer
Date: 01/30/2025

Complaint: 22840146

I am rejecting this response because the service advisor stated that the vehicle did have a hard time starting up under his care BUT the issue would not duplicate with the technician. This caused me to go days without my vehicle resulting in me renting multiple cars each time. Their best solution was "leave it with us until we can figure out the issue" without any accommodations and "hoping" that the car would duplicate the issue with the technician. It is unrealistic to expect an individual to consistently leave their vehicle for service without a diagnosis, accommodations, or clear timeline. As a result, I no longer own the vehicle as it was no longer reliable and hesitated to start twice upon me getting the vehicle back in my possession the final time. The company stated they "went above and beyond" and could not identify the issue, but clearly there was in fact an issue. This response comes off as if it is the customers fault (myself) instead of the company guaranteeing a satisfied customer as it is stated in their mission. The only resolution in this matter at this point would be reimbursement of rentals which totaled $345.66.

Sincerely,

********* *********
Business Response
Date: 02/05/2025
Attached is our second response to Complaint ID #******** ********* *********. Please advise if you have further questions.

Thank you,

***** Gossett
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dropped my *** ****** off December 24th for them to repair the actuator which was not allowing the door to close. I provided them my warranty information and my warranty called to inform me that it was covered and I would owe my $100.00 deductible. January 2nd my warranty followed-up on my satisfaction of my vehicle repair, however it was still in ***** possession. I immediately called *** to inquire and they informed me that it was ready, but the amount owed was $272.00 with the warranty. WHAT??? They NEVER called me to inform me of any price, yet alone a $172.00 price difference or that my vehicle was ready. Looking at the itemized charges, they added about $97 in taxes, as well as about $43.00 in shop fees. My warranty is tax exempt and provided the document show it, but was informed that because it will take 2 weeks to process the exemption they would not take it. The shop fees are also unprecedented charges as well. I had a window actuator fixed just in August with the same warranty and $100.00 deductible was all that was required. So, please make it make sense. It is now January 7, a week after them repairing my car and I still do not have it back for this reason and NO ONE at *** is trying to help resolve this issue that they essentially caused.
Business Response
Date: 01/16/2025
Ms. ***,

Attached is our response to Complaint ID #******** ******** ********. Please advise if you have further questions.

Thank you,

***** Gossett
Customer Answer
Date: 01/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I accept their proposed resolution.

Sincerely,

******** ********
*****************
Olive Branch, ** 38654
Initial Complaint
Date:12/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dealer Shop: Gossett ********** Germantown, ************************************* Timeline:End of July: Purchased a vehicle and signed up for 3 additional warranties.October 23: Cancelled the 3 warranties. Was told it would take about 1 month to adjust the payment plan.November 19: Inquired with VWCredit Q&A, told it would take 68 weeks.December 11: Requested repairs for a damaged wheel.December 18: Followed up with VWCredit Q&A, told there was no record of the cancellation.December 19: Vehicle repairs completed.December 20: Picked up the vehicle, found warranties still active. Finance Manager (******) didnt know when it would be resolved. Service Manager promised feedback by December 23.December 23: No response from the dealer.Conclusion: The cancellation of the 3 warranties has not been processed, and no information or feedback has been provided.Requested Resolution:Clear Schedule and Feedback:Request immediate feedback with a specific schedule and dates for processing the warranty cancellation.Refund of Unnecessary Charges:Request a full refund for the unnecessary charges after the October 23 cancellation and the excessive installment payments.
Business Response
Date: 01/07/2025
Ms. ***,

Attached is our response to Complaint ID #******** ******** ***. Please advise if you have further questions.

Thank you,

***** Gossett
Customer Answer
Date: 01/08/2025
Complaint: 22725141
Dear. *** ***
I am rejecting this response.
Please refer to attached files.
The files only differ in their extensions, but the contents are the same.

Sincerely,

******** ***
Business Response
Date: 01/23/2025
*****,

Please see response for ******** *** (ID # *********.

Thanks for your help,

******* *********
Finance Director
Gossett Motor Cars, Inc.
Initial Complaint
Date:12/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/23/2023 I purchased a 2023 Tesla from Gossett. I immediately had a problem with getting the car transferred because the employee that sold her car to Gossett had not completely processed all paperwork. Finally, after two weeks we finally got the car transferred and the other things started coming up with the car. I complained about paint being inside the interior of the car and I was told that it maybe finger nail polish. The car was never detailed so they offered to detail the car. The car was finally detailed but red stuff kept appearing on different parts of the car. After months of me complaining the car was detailed again. Not only red paint was showing up in different parts of the car but the car wasnt driving or even operating properly. I kept going back and forward with them and nothing was done after the detailing. The dealer that they used did not set my camera correctly so when backing out of my garage my side light was broken and guess what was inside the light (red paint). In the mean time I got a crack in my windshield that turned not to be a Tesla windshield. I made an appointment to have my windshield repaired and it turned out the person was familiar with the car. It turns out that the employee with Gossett traded the Tesla in because her brother poured red paint all over the car and instead of filing an insurance claim or having the car fix properly, she had someone to try and fix the car. The car was horribly put together and I was told that had she filed an insurance claim they probably would have totaled the car. The biggest problem is I had gone to Gossett many times complaining about the car and every person knew what had happened. These people intentionally sold me a damaged car at full price without disclosing what was wrong with the car. I had the car inspected by ***** and was told that there were serious things going on with the car. Of, course the big heads would not take accountability.
Business Response
Date: 01/14/2025
Please see attached documents
Customer Answer
Date: 01/14/2025

Complaint: 22719487

I am rejecting this response because: the findings were not disclosed and intentionally hidden. Every person in the dealership knew what happened to the car. I didnt expect them to take responsibility so I will be contacting the Attorney General next.

Sincerely,

****** ******
Business Response
Date: 01/21/2025
Please See Attachment
Customer Answer
Date: 01/21/2025

Complaint: 22719487

I am rejecting this response because: There is a difference between paint being thrown on the car and just damaging the outside, which I was told it was finger nail polish by one of the guys. This problem goes deeper than that. The paint was thrown on the car to the fact the car was taken completely apart and reassembled. The window was replaced, the Tesla logo is lopsided and I showed them where the car was malfunctioning. To this day I cant use the autopilot and I cant add the full self driving because the car was not put together appropriately. I understand buying as is because they did other shady things like change the rate from 10 percent to almost 16 percent, I couldnt purchase the warranty for some reason and I accepted that. This something totally different. Has they disclosed that buckets of paint had been thrown on the car and the car was not working as a first rate Tesla I wouldnt have bought this car. My credit was good enough to purchase a car from ***** but I chose this one because I thought it already had the windows tinted and already had the wheels that I wanted. I showed the manager the degraded options that it was showing. I was told by that manager that he would make everything right but he and my salesperson all of a sudden didnt work there anymore. The person that detailed my car twice all of a sudden doesnt work there anymore. Im not really sure what can be done at this rate, something needs to be done because this is not right.

Sincerely,

****** ******
Business Response
Date: 01/29/2025
Please See Attached Document

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