Business ProfileforThe Sunshine Corporation

My rent hadnt come out of my bank account yet on the morning of Friday Feb. 5th, 2024 so I made a manual payment for an ACH withdrawal. I called the office, who told me to call ClickPay. After running around on the phone until 10:00 I finally got confirmation from ******* that they had received my rent payment on 2/5/2024. A few days later I got a notice saying that I was being removed from autopay due to an NSF fee. When I called and once again ran through the phone maze it was discovered that my original auto payment went through and was on time; it was the second manual payment I made that bounced because of course, in this economy, I didnt have enough in my account to have my rent drafted twice. When I explained this to the office (WHO GOT THEIR MONEY IN FULL AND ON TIME AS WELL AS THE LATE FEE THEY ASSIGNED) they insisted that I was to stay removed from autopay because was incapable of comprehending the auto pay agreement I signed. Yes, I have exact wording of you do not comprehend in writing from ***********************. My comprehension is clear as evidenced by my attempt to get them their money on time and in full. This was my second time being removed, because when I first set up autopay I was not even made aware of an issue with my routing numbers until 7/7/2023 at 9:00 p.m. (rent is late on the 7th of each month after 5:00 p.m.) so it was literally impossible for me to correct everything and get them their payment on time. I have lived at this complex for almost a year and, because of the tyrannical office staff and their deplorable autopay service, I have only been able to submit one online payment successfully. At this point I am convinced that the $35 NSF fee they assign is the only way theyre keeping the lights on, and the massive traffic stain on the carpet outside the office is evidence enough that Im not the only one they drag around like this. Policy is one thing, but vindictive treatment of their own tenants is another. I have zero respect for them.

Please note that these comments are entirely false. Click Pay is a third party service that allows tenants to pay online but Sunshine Corporation has no control over the service. It is disclosed no less than three different times in writing to all tenants that if the tenant chooses to use Click Pay, that Sunshine Corporation is not responsible for any issues as they are entirely outside of Sunshine's control. Please note that Sunshine Corporation does not make any money off of NSF fees and in fact Click Pay charges Sunshine $50 for every NSF and Sunshine only passes along $35 of that charge. Your ability to use Click Pay was discontinued because you had repeated issues with the service and used offensive language when calling the Sunshine office to express frustrations with Click Pay. Sunshine Corporation accepts payments in many other forms such as check or money order via mail or drop off.